In this episode of Time to Press Pause, host Ellen Williams interviews Jeffrey P. McNulty, CEO and Founder of New Retail Ethos Consultancy. Jeffrey recounts two major "press pause" moments in his life that spurred him to step away from a long career in retail leadership.
First, after nearly three decades in executive roles with companies like The Home Depot, Lowe’s, and Publix, Jeffrey felt he had lost his signature energy and passion, prompting him to question his path. It took him three years of reflection to finally leave retail management and pivot to consulting—offering his expertise as a retail research analyst to global clients in finance and investment.
His second major pause came in 2017, when peers and friends encouraged him to share his industry insights through a book. This led to The Ultimate Retail Manual, which has become a bestseller and is now available in 27 countries. Jeffrey credits his success and well-being to strong support from loved ones, spiritual grounding, and a personal commitment to helping others grow as leaders. He also highlights the importance of discernment and self-awareness, urging executives and leaders to check in regularly with family and friends for honest feedback when burnout or disillusionment sets in.
Overall, Jeffrey’s story illustrates how embracing the need to pause—whether through changes in career or by taking on new creative pursuits—can unlock fresh perspectives and renewed passion in both professional and personal life.
Here are links to learn more about Jeffrey:
New Retail Ethos Website Link: www.newretailethos.com
The Ultimate Retail Manual: Strategies for Retailers to Thrive & Succeed in the Digital World: https://www.amazon.com/Ultimate-Retail-Manual-Strategies-Retailers/dp/1732565414
The Ultimate Retail Course Link: www.theultimateretailcourse.com
Here is where to find information about Ellen https://thesalientstrategist.com/
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