To The Point - Home Services VIP Room Podcast
The Home Services podcast that gets to the point, with solutions to help your service company grow. Our focus is to help HVAC, Plumbing, Electrical, Roofing, etc. companies learn how to grow their companies with marketing & operational solutions.
Episodes
What happens when a nearly bankrupt pool company decides to answer every question its customers are asking?
For Marcus Sheridan, it changed everything.
After nearly losing River Pools during the 2008 recession, Marcus transformed the business through radical transparency and became the bestselling author of They Ask, You Answer and Endless Customers.
In this episode of the To The Point Home Services VIP Room, Marcus breaks down what h...
What does it take to build a home services company that lasts for more than seven decades?
In this episode of To The Point Home Services VIP Room, we sit down with Bobby Ring, President and CEO of Meyer & Depew Co., to talk about the incredible 73-year history behind the company and how a family-owned HVAC business has continued to evolve through multiple generations.
Bobby shares how Meyer & Depew grew from a small commercia...
Lacey Peevey, VP of WeCo Rooter, joins Chris Yano, Chad Peterman, and Aaron Gaynor in the VIP Room to share how she and her husband John went from operating under a national plumbing brand to building an independent company of their own.
After joining the business in 2017, Lacey and John helped grow the operation to nearly $7M. But when the time came to renew their agreement with the national brand, they made the decision to go out ...
Jack Hope, Owner of Hope Plumbing, Heating & Air Conditioning, joins the VIP Room to break down the journey from a small plumbing company to a business that did roughly $62M in 2025 and is pacing toward $75M.
Jack shares how he and his partner started Hope Plumbing, the pivotal role Nexstar played in helping them build systems and scale, and why they spent years focusing almost exclusively on plumbing before expanding into HVAC ...
Patrick Somers, President & CEO of General Air Conditioning & Plumbing, joins the VIP Room alongside special guest co-host Moe Abbas (CEO of Sales Ask).
Patrick’s journey is one of the most unique in home services. He started as an entry-level maintenance technician making $10/hour and worked his way up through leadership before eventually buying and leading the same company.
In this episode, Patrick breaks down what it...
What does it take to lead the next generation of a home services business that's been around for nearly 70 years?
In this episode of the To The Point Home Services VIP Room, Chris Yano, Chad Peterman, and Aaron Gaynor sit down with Ben Nalty, General Manager of Environment Masters, to talk about growing a third-generation family business, scaling across multiple trades, and stepping into the leadership role of a company his grandfat...
What does it take to build a $35M home services business in just eight years?
In this episode of the To The Point Home Services VIP Room, Chris Yano, Chad Peterman, and Aaron Gaynor sit down with Helmi Ben Flah, Owner of Guaranteed Service, to break down the systems, accountability, and relentless execution behind his rapid growth.
Helmi shares his journey from software engineer to home services entrepreneur and how Guaranteed Servic...
What does it really take to build and manage a $20M multi-trade home services business?
In this episode of the To The Point Home Services VIP Room, Chris Yano, Aaron Gaynor, and Chad Peterman sit down with Isaac Turpin, CEO and Co-Founder of True Corp, to break down the opportunities and challenges that come with scaling across multiple trades.
Isaac shares how True Corp grew across restoration, remodeling, plumbing, HVAC, roofing, a...
From a $6/hour plumber to leading a nearly $30 million home services company, Rich Bogda has built Service Professionals into one of New Jersey's most respected HVAC, plumbing, and electrical businesses.
In this episode of the To The Point Home Services VIP Room, Chris Yano, Chad Peterman, Aaron Gaynor, and special guest co-host Abdul Al-Asaad (Basic Capital) sit down with Rich to discuss:
- Building a family-owned business over 30...
Contractors asked. Yelp answered.
In Part 2 of this special two-part VIP Room series, Chris Yano, Chad Peterman, and Aaron Gaynor continue their conversation with Yelp COO Jed Nachman and Hatch CEO Chris Bache to answer some of the biggest questions contractors have about Yelp.
After covering reviews and reputation in Part 1, the discussion shifts to lead transparency, lead quality, geographic performance, AI-powered customer experie...
Contractors asked. Yelp answered.
In Part 1 of this special two-part VIP Room series, Chris Yano, Chad Peterman, and Aaron Gaynor sit down with Yelp COO Jed Nachman and Hatch CEO Chris Bache to tackle some of the biggest questions contractors have about Yelp.
After collecting questions directly from contractors across the industry, the conversation dives into Yelp reviews, review filtering, reputation management, contractor concerns ...
Most contractors spend thousands of dollars every month generating leads, but what happens after those leads become customers?
This week in the VIP Room, Chris Yano, Chad Peterman, and Aaron Gaynor sit down with Zac Garside, Founder and President of Send It Email Marketing, to discuss one of the most overlooked growth opportunities in home services: staying connected with your existing customer base.
The group breaks down email marke...
You know how much that sucks for a podcast host? lol
Here's the GOOD NEWS! I've got two very capable co-hosts if I have to miss. But more importantly, it's a very winnable (90%) version of cancer called Squamous Cell Carcinoma.
It will be a gnarly 6-8 weeks of treatment with the worst being weeks 4-8. I decided to be transparent about it like I have this whole time on the podcast and let you join the journey with me. I ap...
What does it take to lead a $100M home services company?
This week in the VIP Room, Chris Yano and Aaron Gaynor sit down with Bubba Thurman, President of Baker Brothers Plumbing, Air & Electric, one of the largest and most respected home services companies in the Dallas-Fort Worth market.
Before leading a business with more than 400 employees and over $100 million in annual revenue, Bubba spent 22 years in ministry. In this conve...
In this episode of To The Point Home Services VIP Room, Aaron Gaynor and Chad Peterman sit down with Josh Campbell, Founder of Rescue Air & Plumbing, to discuss his incredible journey through the home services industry.
Josh shares how he grew up in a family of tradesmen, started his first company at a young age, built it into a successful business, and navigated the challenges of the 2008 financial crisis bef...
In this episode, Chris Yano, Aaron Gaynor, and Chad Peterman are joined by John Waldorf, Vice President of Estes Services, a third-generation family-owned home services company that has been serving the Atlanta market since 1949.
Today, Estes Services generates more than $45 million in annual revenue across HVAC, plumbing, and electrical services, all while remaining independently owned in an industry increasingly...
Chris Yano, Chad Peterman, and Aaron Gaynor are joined in the Home Services VIP Room by VIP guests Richard Lewis, CEO of Redwood Services, and John Conway, COO of Redwood Services.
In this episode, the group dives deep into the evolution of private equity in home services, scaling multi-location businesses, leadership development, operational inefficiencies, marketing, technician retention, and what it really takes to build a billio...
In this episode, Aaron Gaynor officially joins Chris Yano and Chad Peterman as the newest co-host of To The Point Home Services VIP Room alongside VIP guest Hugh Joyce, President of James River Air Conditioning Company.
The group dives into what it takes to build and scale a multi-location home services business while staying independently owned. Hugh shares lessons from growing a second-generation family business...
In this episode of To The Point, Chris Yano and Chad Peterman are joined by VIP guest co-host Ken Goodrich and a surprise VIP guest co-host for a powerhouse conversation with Jason Hanson of Sierra Pacific Home & Comfort.
From scaling operations and building culture to leadership, profitability, and the realities of growing a home services business, this episode is packed with insight from operators who have built at the highest...
In this episode of To The Point, Chris introduces the next evolution of the podcast: the Home Services VIP Room. Inspired by shows like The Pat McAfee Show and built around real conversations with contractors, operators, and industry leaders, this new format is all about bringing listeners inside the room.
From industry legends like Tommy Mello, Ken Goodrich, Frank DeMarco, and more, to the addition of Aaron Gaynor joining Chris Yan...
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