In this powerhouse episode of To The Point Home Services, Chris and Chad Peterman welcome John Bowman, President of F.F. Hitchcock — a multi-generational Connecticut-based service business that has evolved from a general store in 1870 to a $20M+ home services juggernaut. 💥
We dive deep into how John helped transform a legacy company through bold branding, exceptional leadership, and a strong service-first mindset. From scaling residential services to creative marketing and navigating the family business dynamic, this episode is packed with gold.
🎯 Key Takeaways:
- How F.F. Hitchcock went from construction-focused to residential success
- Creative marketing that builds brand personality (hello, prank calls & upside-down booths!)
- Transitioning leadership in a multi-generational business
- Using humor and authenticity to attract talent and customers
- Leveraging tools like ServiceTitan and online shops for growth
- The impact of industry events like RYNOx on mindset and momentum
⏱️ Timecodes:
00:00 - Intro & Purdue vs UConn rivalry
03:00 - John’s early days and RYNOx connection
07:00 - Company origin: 1870 to present
10:00 - Pivoting during the 2008 crash
13:00 - Working with family & leadership transition
20:00 - Residential vs. Commercial: The strategy shift
26:00 - Key lessons from RYNOx and the power of relationships
33:00 - Marketing wins: Pranks, social media, and upside-down booths
42:00 - Adding e-commerce to the HVAC experience
47:00 - Building internal leaders and delegating for scale
52:00 - Final thoughts and Chad's takeaways
Connect With John!
Website: https://ffhitchcock.com/
Instagram: https://www.instagram.com/ffhitchcock/
Facebook: https://www.facebook.com/hitchcockoil/
LinkedIn: https://www.linkedin.com/company/f-f-hitchcock-co-inc-/
https://www.linkedin.com/in/johnpatrickbowman/
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