April 16, 2024 • 40 mins
In this episode of Tomorrow's Not Today, we dive into an enlightening discussion with Jordan Gauder, the visionary behind Gen Physio. Jordan shares the transformative power of CEO ride along days, the importance of supporting and empowering teams, and the pivotal role of personal discipline in balancing business success with family life. From implementing annual themes to foster a unified corporate culture, to the private routines that sustain individual well-being, Jordan's journey offers practical wisdom for leaders aiming to cultivate a supportive environment and for anyone striving to create their ultimate tomorrow.
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Episode Transcript
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Kingsley (00:00):
Jordan, thank you for joining us on tomorrow's not
today podcast. I reallyappreciate you coming. As we
just heard, very successfulbusiness owner in your own right
and a founder of the company. Iwanna start off with a couple of
very quick, points for people totake away straight away. What
has been something that you'vedone personally, mentally,
(00:21):
physically, whatever that's madea massive difference to you and
or your business?
Jordan (00:26):
So, well, thanks for having me on the show, Kingsley.
Excited to be able to chime invirtually and have this
discussion with you. And look,one of the biggest things that I
implemented a little bit lessthan 12 months ago is what I
call CEO ride along days. So thehere at Genphysio, we're a
mobile allied health service. Sowe've got team members around 90
(00:48):
to a 100 clinicians, so physios,speech pathologists,
podiatrists, exercisephysiologists, and other
disciplines on the road each andevery day working with people in
the community.
So we do have a head office hereon the Gold Coast, but we've got
team members all throughoutSoutheast Queensland, Melbourne,
and Sydney. And, something thatI've implemented is that the CEO
(01:08):
ride along days, and that's justbeen fantastic. Being able to
jump on the road with our ourteam members and get to see what
it's like, and what theyexperience on a day to day with
their clients and the reactionsthat their clients have and to
get to see the benefit, fromeach of their their sessions
that they have. That's just beenphenomenal and that's just
(01:29):
helped me stay super engaged tooand passionate about what we're
doing here because we are ahealthcare business and I'm a
physiotherapist myself andregardless if it's my own
discipline or others that weprovide, it's just fantastic
that we can, I can see and jumpon the road with with the team
members and see what it's like,in a day for them? So that's
(01:53):
something that's just beenphenomenal, and I pick a team
members out at random.
Sometimes it's planned. Ifthey've done something that's,
they stepped up and gone overand above, and I get some great
feedback. Normally, I I wannajump out in the road and deliver
to that that that positivefeedback to them personally,
but, that's just been somethingthat I've recently initiated
(02:16):
and, it's been fantastic.
Kingsley (02:20):
So that going out and doing that because that's a
that's a big lot of time out ofyour day. You know, 90 to a100
people on the road, that is alot of professionals visiting a
lot of clients every day. Sothat that takes a lot out of
you. What have you known howthat's done that's done? Or
what's that done for you and foryour team members?
(02:42):
The fact that you would actuallygo and do that and spend the day
with them and being nitty grittywith them rather than just
sitting in an office somewhere.
Jordan (02:50):
It's been huge, and and it's been largely subjective.
But I've definitely gotten a lotof positive feedback. And
sometimes, after my days out inthe road with our team members,
I get some messages saying, youknow, thank you so much for,
jumping on the road with me. Itwas great to have you. It's
great to get to know you.
And also it's great to have you,see what my clients are like and
(03:14):
what my day is like and justseeing, you know, the hearing
that positive feedback is great.But other team members who I've
jumped on the road that havegiven positive feedback about
stepping up over and abovethey've, you know, continued to
do that afterwards and recently,one of them just received a
promotion to a clinicalsupervisory role. So, it's just
(03:35):
great to be around it, be aroundthe team, you know, being in the
office, working with our greatsupport office team each and
every day. That's been that isfantastic and and, it's so
important to keep the businessturning over each day, but it's
also which is really the engineroom, but going out into the
(03:55):
front line and getting inamongst our clinicians has just
been super positive. The ourclinicians, I've only got good
feedback so far and I think theyreally enjoy sharing what a day
is like for them with within GenPhysio.
So positive feedback so far,which is great.
Kingsley (04:15):
And that's got to be great for them, especially, you
know, that you'd want to dothat. So obviously, you're very
hands on type of person, whichwhich is very clear, very
obvious. Can you take us back alittle bit now and tell us a
story of how you started yourbusiness? Because I think it's
quite fascinating, and, Ibelieve it would be quite
inspirational for other peopleas well, whatever stage of their
(04:37):
journey they're on, that canactually help them as well.
Jordan (04:41):
Yeah. Look. I definitely like to be hands on and
sometimes, to the detriment,getting another team member's
ways. I can I've gotta learn tobe able to step back and observe
and be on a support basis aswell. Definitely love to be
hands on and wanna be, you know,in the action where possible,
(05:02):
but also learning very much sothat I've got a fantastic team.
They're really phenomenal atwhat they do within their own
roles and and I'm referring tonot only our clinicians but our
support office team members aswell that, you know, always
wanting to be around, but alsoknowing, and still working on
this, being not to get in toodeep as well, but know that I'm
(05:26):
there for support whereverneeded. So that's that's super
crucial to how I operate, youknow, it's being connected to
the business, you know, goingfrom a physiotherapist with a
massage table and a and a bottleof oil and some, clinical
exercise equipment and gettingout on the road and seeing, you
(05:49):
know, 30, 40, 50 clients a weekto, managing and overseeing a
leadership team, an executiveleadership team, and a
divisional manager leadershipteam, and, overseeing our our
clinical operations and teammembers out on the road. It's
obviously grown so much sincethen and making sure that, you
know, I can continue to keepthat connection, which is
(06:12):
important to me, but I'm sureit's also, our team can see a
lot of value in that. And one ofour our values is actually team
and being around the team, beingsupportive of the team where
possible, and knowing that, youknow, we're all here to support
each other.
But certainly, Kingsley, I'vegotta make sure that, being
(06:33):
hands on is is fantastic, butthen also learning to let go as
well and trusting in your teamis super important.
Kingsley (06:40):
You've you've mentioned one particular word
there quite a lot, which standsout to me in a big one, and and
that word is support. The so thethe perception I get is you're
not there to be a leader, assuch, as far as you're up here
and everyone else is doing theirjob. You're there to help
support your team in what you'redoing. As a CEO of a company
(07:05):
with the different layers thatyou just mentioned, how do you
think that affects theirmindset, their productivity,
their enjoyment of the work,etcetera?
Jordan (07:16):
Look, I have a bit of a vision and I support the upside
down organizational chart. So,essentially, if you've got your
typical, you know, hierarchicalorganizational chart with the
the senior leader, the founder,the CEO sitting at the top, and
then your other leadership team,and then you go into your
frontline and your customers atthe bottom. What I like to to,
(07:40):
do is actually turn that upsidedown so you don't have your
customers and clientsessentially up the top, you
know, they're number 1. Withoutthem, you wouldn't have a
business. But then also yourfrontline team members.
So your team members that are onthe ground working with your
clients in every every daydirectly. That's they're your
number 2 priority. And if not,they're they're your number 1
(08:01):
because they're the onessupporting your customers and
your clients each and every day.And then you've got your, you
know, your management line, andthey're there to support our
frontline leaders, making surethat they have the right tools
and resources to do their greatjob a great job each and every
day. And then you've got, youknow, the executive leadership
team and myself.
We're here to support our ourmanagement leadership team and
(08:24):
making sure that they feelsupported and guided and got
direction so that they canactually move with purpose and
support their frontline teammembers as well. So that's
something that I certainlywholly believe in and something
that I talk about at Gen Physioand it's really really important
(08:45):
and it's not a top downapproach. It's a bottom up
approach and we're here tosupport our team members to be
the best that they can beregardless of whatever role
they're in, and that's reallyimportant.
Kingsley (08:58):
Now being a CEO of a company like that, you would
obviously mix in differentcircles with other, you know, I
guess managers, CEOs and thatsort of thing. Have you noticed,
when you look at how otherpeople operate their business
and then you look at the teamthere compared to what you're
doing, that the the stresslevels and the motivation and
(09:23):
things, is there a differencethere that you've noticed at
all?
Jordan (09:26):
It's hard to say because, I I, every month, I'm
meeting with multiple differentbusiness owners. I'm gotten at
network events from here hereand there throughout, you know,
the quarter. And, it's everyone,you know, really runs their
businesses differently and itall comes down to this, you
(09:46):
know, the the founders and thesize of the business as well and
what their real intentions arefor the business, you know,
we're a people based businessand I think that whether you're
delivering a professionalservice like we are or selling a
product, you know, you needpeople and so really everyone's
people based business, butcertainly with us, you know, we
(10:08):
need our people to go forwardand I haven't come across, I
guess anything completelydifferent or something that
stands out and how others runtheir businesses. I feel like
everyone runs them in their ownunique way and I feel like a lot
of business owners, you know,with the best intentions and
(10:28):
including myself. We wanted torun at the best we can but at
times it gets very challenging.
And, sometimes, you know, yougo, oh, I should have done that
better, or I probably shouldn'thave said that. And we're always
learning and adapting and it'sit's a forever forever cycle and
I'm certainly nowhere neargetting it perfect but each and
(10:52):
every day, you know, is alearning experience for me. And
and some days are harder thanothers, but it's about, you
know, how can we ever how can wecontinue to improve and take
feedback and be better?
Kingsley (11:05):
So what do you do in that way? Like you said,
sometimes, you know, you makemistakes and things go wrong or
whatever as it happens to all ofus on a regular basis. Some of
us may be a bit more regular.But when that happens, what what
do you do to sort of, I guess,overcome the the mental strain
that you go through and thestress that that puts on you? Is
(11:28):
there is there something you doparticularly whether it's a
physical thing or a mental thingor do you go somewhere?
Or what do you do personally tohelp that?
Jordan (11:38):
Being a business owner is is can be and very stressful
and there's always ebbs andflows. I feel like if you're
going to look at growing yourbusiness, no matter how fast,
you're going to run intochallenges and, and even if
you're keeping it stable, youknow, there's always challenges
(12:01):
at some point. It's so importantto wherever possible Look at
ways to implement to reduce yourstress. I've got a few things
that I do and I find that's veryhelpful end of the day. You
know, the the stresses andchallenges can still come but
(12:21):
being best prepared now is sokey.
So, one thing for me is routineand sense of control. You know,
I don't think I'm a controlfreak. Everyone likes a little
bit of control and feeling ofcontrol, but certainly for me
that sense of control is reallypositive and when things when a
(12:41):
lot of movement is happeningwithin the business, you know,
what can I control in mypersonal life? And for me,
that's a routine of sleep andexercise. It's just so key.
So setting up my Apple iPhone,which I really want to target 8
hours a night, and having thesame sleep times each night, you
(13:02):
know, 9:30 to 5:30 in themorning and getting to the gym
every morning by 6:15 or Mondayto Friday and and being
physically active on theweekends. Having some sense of
routine around my sleep andtraining has just been very very
vital and and also making surethat I spend the time with my
(13:25):
family. I've got a lovely wifeand identical twin boys 18
months old and that's certainlya big part of my personal life
and being around my family androutine coming home, you know,
no later than 5:30. And if I Iam, I'll call ahead, but I'm
usually home around that 5o'clock mark each night and
(13:46):
being there for the boys beforetheir bath times, you know,
dinner and putting them to bedhaving that routine as well and
being part of that process isjust really, really important
for keeping me occupied as wellwhere possible. But then also
it's a bit of a de stress formyself working on my own
(14:10):
physical health and sleep andbeing part, you know, being
around my family.
Kingsley (14:16):
I think that's incredible that you do that. I I
really take my hat off to youfor that. I think it's amazing.
And obviously to do that meansyou've got to be incredibly
structured or organisedsomewhere to be able to put
things into place that way. Whatother things?
I mean, you covered some greatstuff personally.
Jordan (14:42):
I live by my calendar. I think having everything on the
calendar, business and personal,is just key. I mean, if it's not
in the calendar, it almost itdoesn't get done. And, I live by
my calendar, and I know, to someof my friends discussed, you
know, they wanna catch up. I go,great.
Send me a Cal invite forSaturday morning for a coffee
(15:05):
and, a walk, along the beach orsomething like that. And they're
kind of like, oh, okay. Youknow? And if you send it, I'll
be there. And, it helps me keepmyself accountable, you know,
accountable is one of my ourother values at Gen Physio.
And, I want to be accountable tomeeting times, for example, or
(15:25):
and so for a professional senseis everything's in the calendar.
If there's meetings, if there'sa project or tasks that I need
to work on blocking it out inthe calendar and spending that
time actually working on it andmaking sure that others can't,
schedule in meetings or in thattime. So being quite forward
(15:47):
planning and protective of mycalendar, I think is just so key
and something that I picked upas a physio, living by my diary
and looking at each day andseeing where all my clients were
and what regions and being ableto travel, and one was in a
pool, and I had to bring myhydrotherapy sort of equipment
and swimmers and being prepared.And if you leave the house and
you forget it, well, you're inbig trouble because you're gonna
(16:09):
need it when you get to thatconsult in the afternoon. So
it's being prepared, you know,each and every morning.
So I would get up at, you know,the same time each morning, have
my coffee, sit by the computerfor 10 minutes while I have my
coffee, check a couple ofthings, might be emails,
reports, and look at my cal andjust make sure that I'm aware of
(16:29):
where I need to be at for theday and then making sure that I
stick to that as well. Sokeeping that structure, makes
makes me keep to other people'stimeline as I'm making sure that
I am there for them and meetthose the schedules and
deadlines that need to be metand events that I need to go to.
(16:51):
Everything's in the CAL and Ifeel like that's something
that's crucial to how I operate.
Kingsley (16:59):
That's that's amazing. So you're obviously very
organized, very structured, andthat's what means so that you've
got that family time in theafternoon that's blocked out.
That's it. It's done. That'swhat happens.
Jordan (17:10):
Yep. Correct. Yep. Absolutely. You gotta you gotta
block it all out, and it itmight sound a bit corny, but,
you know, blocking out your gymtimes, blocking out your
catching up with friends,whatever it might be, fill out
your diary and all use are youall using in the our our work
diary?
So it's all, you know, eitherpersonal or business related.
(17:31):
It's all there and it's in frontof me. So even, for example, if
I'm looking at booking a trip orI've I've got something planned,
with my wife and and, Ace andZayn, my 2 boys is I'll put it
in the calendar and send it tomy wife, and she'll go, accept.
That sounds good. And I'll go,hey.
Let's do a day at the beach and,grab some lunch, on the hill
(17:54):
afterwards, and I would schedulethat in and and send it her way.
And she'll go, oh, let's, youknow, she'll either go, maybe
let's talk about it tonight orthat sounds great or no. I've
got something else on. So weuse, shared calendars and it
works really well.
Kingsley (18:10):
Interesting. No. That's great. Now along those
lines, obviously, running a teamlike you do, you need to keep
them as well, because I knowfrom chats we've had in the
past, culture is a major majorthing for you. And I can see
basically talking to you herethat you've created your own
personal culture as such.
(18:32):
How do you implement thatthrough a company with that many
people and that many differentlayers? So that's a culture
where they've got the samethoughts, feelings, wanting to
support slash serve people inwhat they do every day.
Jordan (18:47):
Yeah. Look. I mean, again, that's one of the
hardest, I guess, objectives inbusinesses to having that
fantastic culture. And it's notjust putting a ping pong table
in the staff, you know, kitchenor or or backspace, you know, at
the back of the office. Whilstthat helps, certainly not with
(19:10):
us, whereas, you know, not 85%of our team members are on the
road and don't come into theoffice.
So it's certainly a challengeeach and every day and we're
still working on that. Somethingthat we implemented this year is
an annual theme, and the annualtheme is team this year. So each
month we have a bit of a subtheme around our team theme that
(19:34):
we assign to different teams,within within the community, or
it could even be the supportoffice team. And they would
actually talk about, say, forexample, empowering our
community is the theme for thismonth for our Melbourne Allied
Health team. And it could betalking about, some great
impacts, that they've had withtheir clients within their
(19:57):
community and, how they'veessentially maybe suggested a
client to access a social group,and giving them the ability and
the strength and the theconfidence to be able to get to
the social group and engage in,with people like like minded
like them or or it's what are wedoing to positively impact the
(20:18):
community.
So we have different things andwe sign them to different teams,
and they would actually sendcontent, back to marketing on
this is what we've done. Here'sa photo with my client. They'll
do little videos for themselves.They might meet together and
have a workshop where they, lastmonth, it was building a
brighter future on what thatmeans for them and cutting out
(20:38):
words in magazines and puttingit onto a board, a vision board
and and having a bit of fun withthat. So that's something that
we're trialing this year thenand look so far so good.
It looks, that's, that's been abig big thing for us is, you
know, what's a theme that wecan, I guess push to, I guess,
(21:01):
work within a team, getting toknow your colleagues, but then
also what's the positive effectsthat we do as as clinicians or
support office team members, howwe engage with clients, what are
we positively doing each day toimpact their lives, and how can
we talk about it and share thatamongst the team? So work in
progress, but we're certainly,underway with our team teams,
(21:22):
and that's been so so far quiteeffective. So it's just one of
the things that we do,Genphysio, to improve our
workplace culture.
Kingsley (21:32):
It sounds like, to me from what I gather out of that
is you're actually creatingyou're creating leaders within
their own teams themselves. Sothey're creating their own, I
guess culture, but it's almostgiving you permission to go. You
create this and, people will beleaders, people will join in,
(21:54):
and everyone's creating whatthey're wanting to do to make it
a fun workplace whether they'renot in a workplace as such quite
often like your team aren't. Butthey actually you're they're
creating this whole thing forthemselves in a sense, what they
want, what they enjoy, what'sgoing on in their workday. Was
(22:15):
that an intentional thing or isthat just
Jordan (22:20):
I think it's just a byproduct of us looking at ways
we can run initiatives to,keeping our team excited,
engaged, and really, get themthinking about this is what I
actually do each day and I mightbe answering a phone and booking
a new client in who's got severechronic low back pain and really
(22:42):
needs a physio to come to theirhome because they have
difficulty getting in the carand leaving the house and just
being able to book that clientin a physio that, you know, as
soon as possible and getting,having a service like Gen Physio
coming in and helping thatclient. Even if you're on the
phone doing the booking andtaking all the information, you
(23:04):
may not be the one out thereactually delivering the service
yourself, but whatever role youhave within the business, even
if processing, accounts andinvoices, and that's very hard.
I'm sure it might our accountsteam go or how am I positively
impacting our clients when I'masking them for money? But at
the end of the day, you know,every role has a purpose and
(23:24):
that helps us, you know, goaround the circles.
All those invoices helps us getmoney in that essentially funds
and pays for our servicedelivery at the community, which
positively impacts our clients.And it's got a big circle of
life and how we operate at GenPhysio. So, yeah, it's it's it's
a byproduct of our initiatives.We'll we'll essentially have our
(23:47):
team members more engaged andreally think about what they do
regardless of what it is thathelps people.
Kingsley (23:55):
Yeah. That's that's awesome. And one of the things
I've noticed there that you'vesaid today is you've started 2
new things in the last 12 monthsthat are not little things.
They're actually quite majorthings. So that makes me think
you're obviously alwayslearning, growing.
What what are you doing? Whatpodcast or who do you listen to?
(24:16):
What books are you reading?What's made an impact on you?
Jordan (24:20):
Well, I have a Audible subscription. So each month, I'm
getting a credit and sometimesthat builds up, and I haven't
caught up on my my books. But atthe moment, I'm predominantly
reading or listening to businessbooks, and it could be from all
different authors. I think agreat author, Jim Collins, Good
(24:45):
to Great or Why the Mighty Fall.I feel like it's it's not only
just motivational, but it'sbacked with facts and and things
you could implement for yourbusiness or good understandings
of things not to do.
So I mean, I don't do, I do moreaudio books because I then I can
(25:07):
take my, boys for a walk. I getthe twin prim going. I've got my
little, my little Moodle on theside with me, judo, and I can
pop my AirPods in. And while theboys are sleeping, while I'm
walking, I can listen to anaudiobook when I'm in the car.
I'm always, you know, wherepossible, looking to listen in.
But no real authors stand out tomind. I would say Jim Collins
(25:35):
would probably be the biggest,but even Robert Kiyosaki,
Michael e Gerber from the Emith.I feel like, the Emith has just
been fantastic on how to build aturnkey business and having the
right functions and systems andprocesses to from all the way at
the top down to the bottom anddelivering that service and how
(25:57):
you create that efficient circlelike McDonald's has created. I
mean, that's certainly achallenge in itself. But yeah, I
would say listening toaudiobooks quite frequently.
What's the latest and greatestbook and sometimes I believe
just done this recently butactually going to
autobiographies and maybesteering away from hardcore
(26:20):
business books and actuallygiving my mind a bit of a break
and downtime, but readingsuccessful, about successful
athletes and what they'veachieved and doesn't necessarily
have to be business related, buta bit of an inspirational and
and also just seeing what othershardships that others go through
(26:40):
and how they overcome them. It'sit's yeah.
Kingsley (26:45):
Right. No. That's yeah. I'm very similar when it
comes to audio books and things.I love my audio books.
I'm not a big reader. I justdon't find it easy. But, yeah,
audiobooks because you can youput them in. You can be doing
there's so many things that wecan do every day, that we're
just not doing anything. We canbe listening and learning as we
go along.
Yeah. I'm right there with youwith that one. Now personally,
(27:10):
and business wise, where whereare you heading over the next
few years? Have you got bigplans for your business? Have
you, you know, obviously, you'reexperimenting with different
things to make the businessdifferent.
Are you wanting to go furtheraround Australia? Just a couple
of little obviously, you know,you've got certain things you
probably wanna keep to yourself,but, you've probably got a bit
(27:30):
of vision there as well. Nodoubt. Otherwise, you wouldn't
have got here.
Jordan (27:34):
Sure. Well, look, at the moment, and certainly in the
next 3 years, is really actuallysticking to where we are now. So
southeast Queensland, Melbourneand Sydney and really looking to
deliver the best Ally HealthServices. We can get, you know,
great mps scores from ourclients looking at expanding
where possible, but within thoseregions staying staying within
(27:58):
higher density sort ofMetropolitan areas. That's
that's where where we seem tothrive and do well, you know,
around the universities roundwhere our clinicians want to
live around where our clientsare, you know, in those big sort
of suburban city areas reallysticking to where we are
geographically and looking togrow upon our teams where we are
(28:21):
now and really continuing tohone in on what we do.
And always, you know, at themoment, we're looking at a big
software upgrade and, you know,looking at, improving our
client, our current bookings andclient management system and
taking it to something that's alot more sophisticated and, it
can be more efficient and easierto use for our clinical team
(28:43):
members, but also our supportoffice team members. So at the
moment, it's kind of reinvestinginto efficiencies and service
delivery improvements andsticking to where we are with
our current geographies.
Kingsley (28:58):
Okay. So it sounds like a lot of
Jordan (28:59):
And see if we can impact.
Kingsley (29:02):
Yeah. A lot of strength and depth into the
company by the sounds of things.Yeah. Okay, awesome.
Jordan (29:08):
That's what we want to build on for sure.
Kingsley (29:11):
And, obviously, that's building the team as you've, you
know, you've mentioned a fewtimes about how you're building
the team supporting them. Nowpersonally with with your own
personal growth, and I knowyou've covered a whole lot.
There may not be anything elsethere to cover. But is there
anything else that you're you'relooking at, whether it's,
obviously, you got your sleep,you got your routines, you got
exercise, everything like thathappening really well by the
(29:33):
sounds of things. Is thereanything else you you can think
that may be helpful for peopleor things you wanna say, hey.
This is something that couldpossibly help no matter where
you are. It's, worked for you orthings that you're about to
implement, all that sort ofthing.
Jordan (29:47):
When there were some real challenging times,
throughout the business and andalso, you know, having 18 month
year old, you know, 18 monthyear old twin boys. It's just
been a hectic last 18 months Andfor for a few months when things
were getting quite challenging,there were a few moving parts
and then coming home to boys whoweren't sleeping well and things
(30:09):
were getting really hard. Onething that I've tried that I
found really successful is dailygratitudes. And my wife got on
this as well, and we sort ofpushed each other and it's
fallen off a little bit. But ifwe feel like we need to bring it
back, we'll bring it back.
But this is something that werecently trialed and I found was
great. You know, at the end ofthe day, going onto the phone,
(30:31):
creating a notes folder, andlisting the date, and basically
writing the top 3 gratitudes ofthe day. And it could be, being
thankful for such amazingweather, being able to be on
this podcast with you Kingsleyand share some tips and tricks
about managing a business aswell as a busy family lot. But
(30:52):
sharing gratitude, that'ssomething that I've I tried
recently and I found quitebeneficial. And while currently
not doing it, it's somethingthat we can bring back, and to
really having your partnersupport you on that as well and
holding you account.
Have you done your gratitude?No, I have an account. I've got
to go in and do it. And it couldbe, I feel something simple or
(31:16):
in-depth, but I feel like that'sbeen quite beneficial for me
managing a busy day to day lifeand general stressors that are
and things that are going onaround you is having those daily
gratitudes. Sticking to theroutine, that's something
certainly I do often and findinga hobby that might be out
(31:38):
outside of work and outside yourfamily life.
I mean, you need to have thatdowntime. And for me, I've taken
up actually recently, boxing andjust doing once a week, going to
a half an hour sort of boxing 1on 1 session, not actually in
the ring, knocking a heads off,but certainly just technique,
working the bat, and justtesting my physical body a
(31:59):
little bit and and also golf aswell. Probably boxing golf at
the moment on top of gym eachday is just, out. It's just been
fantastic. So somethingphysical, but golf is just a
great game because you can goout with your friends, you're
out for 4 or 5 hours, you cangrab lunch out to have a drink,
get some sun in greater, youknow, you're out in the great
(32:20):
open outdoors and for for themental health aspect there and
that friendship and and also asa sport and challenging
yourself.
I feel like having those outsidehobbies is so crucial as well
as, you know, having thatroutine with your family and
(32:40):
work life. For me, that's been,you know, really beneficial to
to how I operate on a weeklybasis.
Kingsley (32:50):
Now that's that's awesome. I, as a company called
tomorrow is not today. It's allabout creating your ultimate
tomorrow, of course, which isnot utopia, but it's the life
that you want to live and whereyou wanna go. And our tagline
create the life you want. I wasgonna ask you questions around
that, but I think you've prettymuch covered everything there
(33:13):
for us already.
As far as doing that, is thereanything else you'd wanna add to
that or you you've I think youcovered things pretty well.
Jordan (33:24):
Yeah. Look, I feel like I'm quite lucky where I am where
I've got a fairly good balanceand and it's always a battle to
keep the balance, you know, yousort of you have to actively
work at it. I feel like if youdon't, you're just gonna tip
right over and that's when yourproblems are gonna start kicking
(33:44):
back in. So I feel like evenwhen you're at a good place, you
know, don't drop the ball. Keep,you know, keep your routine.
Keep on top of what you'redoing, looking ahead, you know,
weeks in advance and making surethat you have that golf game,
booked in with your friends thatyou really wanna do, all those
outings with your family and,you know, or at nights, you
(34:08):
know, I might jump on thecalendar and while my wife's
cooking dinner, I might go, hey,you know, would you like to do
this? We've got a weekend freeand being able to sort of, you
know work to design the lifethat you want. It is so crucial
and it doesn't have to beanything big and snazzy, but you
know, it's just so many littlethings. Another thing actually,
(34:30):
I didn't mention is being aphysiotherapist, I feel like,
you know, having, you know, yourown allied health team to use.
So whether it's getting remedialmassages on a monthly or regular
basis, and it might not just beworking on your body, but also
that just downtime to sort ofmeditate, relax, and recharge
(34:52):
while someone's working on youor, whether it would be, going
to say, like, there's a placecalled City Cave, and they've
got, like, infrared saunas, andthey've got, what's what are
they called?
The float tanks. That's the oneand actually going to those and
I went with my wife. Well, Iwould have been 4 or 5 months
(35:16):
ago. We got a infrared sauna, afloat tank, and a massage and it
was close to 3 hours and fairlygood price. And just having the
kids off with, the grandparentsand we ducked off for a few
hours and got to sit and talk inthe sauna and and and then, you
know, quiet time in the thefloat tank and and then going to
(35:38):
the massage and little thingslike that.
There's like Soak Bath House andMermaid Waters. There's all
different places where I feellike those sort of wellness
centers are really important aswell. If you've got the time to
pop that in and and doing thatwith your significant other, I
think that there's, greatbenefits there for your sort of
(36:00):
physical, mental, andrelationship, I guess, health.
So there are things that I'mimplemented and it's it's
working quite well. I'm not surewhat what else I could add in
there Kingsley, but I'm alwayslooking to I guess refine what
I'm doing and currently I feellike what I'm doing is working
(36:22):
but certainly, as I mentionedbefore, it's actively monitoring
that and making sure that am Ihappy with the am I going out
too much socially or am Ispending, you know, too much
time with friends and notfamily?
Or is the other way around? Ihaven't checked in with my
friends and it's too much withfamily, and I need to make sure
I stay connected with them inalways, you know, doing that
(36:44):
temperature test, I guess, on,you know, is is am I doing
enough or too much of things andmonitoring that and that keeps
keeps doing an even keel?
Kingsley (36:56):
Yeah. Self awareness. It's a big, big thing, actually.
Jordan (36:59):
Awareness. Yeah.
Kingsley (37:00):
Yeah. We often we often miss that. And, then and
it's interesting you broughtthat up, and I'm glad you did
because that's one of the ways Ithink a lot of people do miss
it. They're not self aware ofthose things around them and
what then what's going on. Andthen things seem to catch up on
them and they're they're feelinga bit down or they're they're
not feel like they've gotclarity or whatever because
(37:21):
they're not self aware of thosecertain things of where they're
going and what they're doingand, getting into, not being
intentional about what we'redoing, which obviously you are
from what you've said, you'revery intentional about
everything you do is anothermajor thing.
Jordan, you've just dropped somany amazing, amazing nuggets
today. It's it's beenincredible. I really, really
(37:43):
appreciate it. Anyone listeningto this or watching this is
definitely gonna walk away withso many things to, a, to do, b,
to think about, and c, toimplement, in their life and
work out what what can I do tobe better and go further in my
life to create their ultimatetomorrow, whatever that might be
(38:05):
for them? I just wanna say thankyou very much for, for joining
us.
What's the best way people canfind you? Is is it good for them
to follow you on a socialplatform as follow your
business? What's the best thingthere?
Jordan (38:19):
Yeah. Yeah. Look, I think, LinkedIn is is just so
powerful. Really, really likeLinkedIn. It's a great way to
connect professionally andfollow and seeing what others
are doing professionally intheir own space.
So if they, look up Gen Physio,if they wanna follow our page
(38:39):
and see what we're up to onLinkedIn or my name, Jordan
Gorder, just typing that intoLinkedIn, that would be probably
the best avenue to follow us.You can follow our business Gen
Physio on Instagram, get to seesome cool updates on videos on
little thing, you know, tips andtricks on what our clinicians
(39:01):
advise our clients to helpimprove their health and
lifestyle. So you can be able tofollow us on Gen Physio. But,
yeah, I'd say the LinkedIn andGen Physio are 2 biggest
platforms. And obviously, ifyou're wanting to interested in
our services, or you've gotsomebody that might need a home
(39:22):
visit allied healthprofessional, then head to
genphysio.com.au and check usout online.
Kingsley (39:28):
Awesome. No. Thank you. And I must say, I love
watching you guys on LinkedIn.What you do, you get a good feel
for your whole company justfollowing what you do on
LinkedIn.
We'll be putting the links toall of these, in the show notes
as well when they come up sopeople will just be able to jump
on there and connect on there.But, Jordan, just thank you so
(39:48):
much. A lot of great nuggetsthere. I'm inspired to, you
know, myself go, okay. What canI look at?
What can I improve? What can Ido better as well? So I really
appreciate your time today,Jordan. Thank you so much.
Jordan (40:01):
Thank you. It's all about those golden nuggets, and
I hope our listeners or viewerscould take a few home and,
implement in their own lives andand, you know, you know, always
about helping people. Sohopefully, this could help
others, help improve their theirlives and their day to day and
create that ultimate tomorrowfor themselves.
Jordan, thank you for joining us on tomorrow's not
today podcast. I reallyappreciate you coming. As we
just heard, very successfulbusiness owner in your own right
and a founder of the company. Iwanna start off with a couple of
very quick, points for people totake away straight away. What
has been something that you'vedone personally, mentally,
(00:21):
physically, whatever that's madea massive difference to you and
or your business?
Jordan (00:26):
So, well, thanks for having me on the show, Kingsley.
Excited to be able to chime invirtually and have this
discussion with you. And look,one of the biggest things that I
implemented a little bit lessthan 12 months ago is what I
call CEO ride along days. So thehere at Genphysio, we're a
mobile allied health service. Sowe've got team members around 90
(00:48):
to a 100 clinicians, so physios,speech pathologists,
podiatrists, exercisephysiologists, and other
disciplines on the road each andevery day working with people in
the community.
So we do have a head office hereon the Gold Coast, but we've got
team members all throughoutSoutheast Queensland, Melbourne,
and Sydney. And, something thatI've implemented is that the CEO
(01:08):
ride along days, and that's justbeen fantastic. Being able to
jump on the road with our ourteam members and get to see what
it's like, and what theyexperience on a day to day with
their clients and the reactionsthat their clients have and to
get to see the benefit, fromeach of their their sessions
that they have. That's just beenphenomenal and that's just
(01:29):
helped me stay super engaged tooand passionate about what we're
doing here because we are ahealthcare business and I'm a
physiotherapist myself andregardless if it's my own
discipline or others that weprovide, it's just fantastic
that we can, I can see and jumpon the road with with the team
members and see what it's like,in a day for them? So that's
(01:53):
something that's just beenphenomenal, and I pick a team
members out at random.
Sometimes it's planned. Ifthey've done something that's,
they stepped up and gone overand above, and I get some great
feedback. Normally, I I wannajump out in the road and deliver
to that that that positivefeedback to them personally,
but, that's just been somethingthat I've recently initiated
(02:16):
and, it's been fantastic.
Kingsley (02:20):
So that going out and doing that because that's a
that's a big lot of time out ofyour day. You know, 90 to a100
people on the road, that is alot of professionals visiting a
lot of clients every day. Sothat that takes a lot out of
you. What have you known howthat's done that's done? Or
what's that done for you and foryour team members?
(02:42):
The fact that you would actuallygo and do that and spend the day
with them and being nitty grittywith them rather than just
sitting in an office somewhere.
Jordan (02:50):
It's been huge, and and it's been largely subjective.
But I've definitely gotten a lotof positive feedback. And
sometimes, after my days out inthe road with our team members,
I get some messages saying, youknow, thank you so much for,
jumping on the road with me. Itwas great to have you. It's
great to get to know you.
And also it's great to have you,see what my clients are like and
(03:14):
what my day is like and justseeing, you know, the hearing
that positive feedback is great.But other team members who I've
jumped on the road that havegiven positive feedback about
stepping up over and abovethey've, you know, continued to
do that afterwards and recently,one of them just received a
promotion to a clinicalsupervisory role. So, it's just
(03:35):
great to be around it, be aroundthe team, you know, being in the
office, working with our greatsupport office team each and
every day. That's been that isfantastic and and, it's so
important to keep the businessturning over each day, but it's
also which is really the engineroom, but going out into the
(03:55):
front line and getting inamongst our clinicians has just
been super positive. The ourclinicians, I've only got good
feedback so far and I think theyreally enjoy sharing what a day
is like for them with within GenPhysio.
So positive feedback so far,which is great.
Kingsley (04:15):
And that's got to be great for them, especially, you
know, that you'd want to dothat. So obviously, you're very
hands on type of person, whichwhich is very clear, very
obvious. Can you take us back alittle bit now and tell us a
story of how you started yourbusiness? Because I think it's
quite fascinating, and, Ibelieve it would be quite
inspirational for other peopleas well, whatever stage of their
(04:37):
journey they're on, that canactually help them as well.
Jordan (04:41):
Yeah. Look. I definitely like to be hands on and
sometimes, to the detriment,getting another team member's
ways. I can I've gotta learn tobe able to step back and observe
and be on a support basis aswell. Definitely love to be
hands on and wanna be, you know,in the action where possible,
(05:02):
but also learning very much sothat I've got a fantastic team.
They're really phenomenal atwhat they do within their own
roles and and I'm referring tonot only our clinicians but our
support office team members aswell that, you know, always
wanting to be around, but alsoknowing, and still working on
this, being not to get in toodeep as well, but know that I'm
(05:26):
there for support whereverneeded. So that's that's super
crucial to how I operate, youknow, it's being connected to
the business, you know, goingfrom a physiotherapist with a
massage table and a and a bottleof oil and some, clinical
exercise equipment and gettingout on the road and seeing, you
(05:49):
know, 30, 40, 50 clients a weekto, managing and overseeing a
leadership team, an executiveleadership team, and a
divisional manager leadershipteam, and, overseeing our our
clinical operations and teammembers out on the road. It's
obviously grown so much sincethen and making sure that, you
know, I can continue to keepthat connection, which is
(06:12):
important to me, but I'm sureit's also, our team can see a
lot of value in that. And one ofour our values is actually team
and being around the team, beingsupportive of the team where
possible, and knowing that, youknow, we're all here to support
each other.
But certainly, Kingsley, I'vegotta make sure that, being
(06:33):
hands on is is fantastic, butthen also learning to let go as
well and trusting in your teamis super important.
Kingsley (06:40):
You've you've mentioned one particular word
there quite a lot, which standsout to me in a big one, and and
that word is support. The so thethe perception I get is you're
not there to be a leader, assuch, as far as you're up here
and everyone else is doing theirjob. You're there to help
support your team in what you'redoing. As a CEO of a company
(07:05):
with the different layers thatyou just mentioned, how do you
think that affects theirmindset, their productivity,
their enjoyment of the work,etcetera?
Jordan (07:16):
Look, I have a bit of a vision and I support the upside
down organizational chart. So,essentially, if you've got your
typical, you know, hierarchicalorganizational chart with the
the senior leader, the founder,the CEO sitting at the top, and
then your other leadership team,and then you go into your
frontline and your customers atthe bottom. What I like to to,
(07:40):
do is actually turn that upsidedown so you don't have your
customers and clientsessentially up the top, you
know, they're number 1. Withoutthem, you wouldn't have a
business. But then also yourfrontline team members.
So your team members that are onthe ground working with your
clients in every every daydirectly. That's they're your
number 2 priority. And if not,they're they're your number 1
(08:01):
because they're the onessupporting your customers and
your clients each and every day.And then you've got your, you
know, your management line, andthey're there to support our
frontline leaders, making surethat they have the right tools
and resources to do their greatjob a great job each and every
day. And then you've got, youknow, the executive leadership
team and myself.
We're here to support our ourmanagement leadership team and
(08:24):
making sure that they feelsupported and guided and got
direction so that they canactually move with purpose and
support their frontline teammembers as well. So that's
something that I certainlywholly believe in and something
that I talk about at Gen Physioand it's really really important
(08:45):
and it's not a top downapproach. It's a bottom up
approach and we're here tosupport our team members to be
the best that they can beregardless of whatever role
they're in, and that's reallyimportant.
Kingsley (08:58):
Now being a CEO of a company like that, you would
obviously mix in differentcircles with other, you know, I
guess managers, CEOs and thatsort of thing. Have you noticed,
when you look at how otherpeople operate their business
and then you look at the teamthere compared to what you're
doing, that the the stresslevels and the motivation and
(09:23):
things, is there a differencethere that you've noticed at
all?
Jordan (09:26):
It's hard to say because, I I, every month, I'm
meeting with multiple differentbusiness owners. I'm gotten at
network events from here hereand there throughout, you know,
the quarter. And, it's everyone,you know, really runs their
businesses differently and itall comes down to this, you
(09:46):
know, the the founders and thesize of the business as well and
what their real intentions arefor the business, you know,
we're a people based businessand I think that whether you're
delivering a professionalservice like we are or selling a
product, you know, you needpeople and so really everyone's
people based business, butcertainly with us, you know, we
(10:08):
need our people to go forwardand I haven't come across, I
guess anything completelydifferent or something that
stands out and how others runtheir businesses. I feel like
everyone runs them in their ownunique way and I feel like a lot
of business owners, you know,with the best intentions and
(10:28):
including myself. We wanted torun at the best we can but at
times it gets very challenging.
And, sometimes, you know, yougo, oh, I should have done that
better, or I probably shouldn'thave said that. And we're always
learning and adapting and it'sit's a forever forever cycle and
I'm certainly nowhere neargetting it perfect but each and
(10:52):
every day, you know, is alearning experience for me. And
and some days are harder thanothers, but it's about, you
know, how can we ever how can wecontinue to improve and take
feedback and be better?
Kingsley (11:05):
So what do you do in that way? Like you said,
sometimes, you know, you makemistakes and things go wrong or
whatever as it happens to all ofus on a regular basis. Some of
us may be a bit more regular.But when that happens, what what
do you do to sort of, I guess,overcome the the mental strain
that you go through and thestress that that puts on you? Is
(11:28):
there is there something you doparticularly whether it's a
physical thing or a mental thingor do you go somewhere?
Or what do you do personally tohelp that?
Jordan (11:38):
Being a business owner is is can be and very stressful
and there's always ebbs andflows. I feel like if you're
going to look at growing yourbusiness, no matter how fast,
you're going to run intochallenges and, and even if
you're keeping it stable, youknow, there's always challenges
(12:01):
at some point. It's so importantto wherever possible Look at
ways to implement to reduce yourstress. I've got a few things
that I do and I find that's veryhelpful end of the day. You
know, the the stresses andchallenges can still come but
(12:21):
being best prepared now is sokey.
So, one thing for me is routineand sense of control. You know,
I don't think I'm a controlfreak. Everyone likes a little
bit of control and feeling ofcontrol, but certainly for me
that sense of control is reallypositive and when things when a
(12:41):
lot of movement is happeningwithin the business, you know,
what can I control in mypersonal life? And for me,
that's a routine of sleep andexercise. It's just so key.
So setting up my Apple iPhone,which I really want to target 8
hours a night, and having thesame sleep times each night, you
(13:02):
know, 9:30 to 5:30 in themorning and getting to the gym
every morning by 6:15 or Mondayto Friday and and being
physically active on theweekends. Having some sense of
routine around my sleep andtraining has just been very very
vital and and also making surethat I spend the time with my
(13:25):
family. I've got a lovely wifeand identical twin boys 18
months old and that's certainlya big part of my personal life
and being around my family androutine coming home, you know,
no later than 5:30. And if I Iam, I'll call ahead, but I'm
usually home around that 5o'clock mark each night and
(13:46):
being there for the boys beforetheir bath times, you know,
dinner and putting them to bedhaving that routine as well and
being part of that process isjust really, really important
for keeping me occupied as wellwhere possible. But then also
it's a bit of a de stress formyself working on my own
(14:10):
physical health and sleep andbeing part, you know, being
around my family.
Kingsley (14:16):
I think that's incredible that you do that. I I
really take my hat off to youfor that. I think it's amazing.
And obviously to do that meansyou've got to be incredibly
structured or organisedsomewhere to be able to put
things into place that way. Whatother things?
I mean, you covered some greatstuff personally.
Jordan (14:42):
I live by my calendar. I think having everything on the
calendar, business and personal,is just key. I mean, if it's not
in the calendar, it almost itdoesn't get done. And, I live by
my calendar, and I know, to someof my friends discussed, you
know, they wanna catch up. I go,great.
Send me a Cal invite forSaturday morning for a coffee
(15:05):
and, a walk, along the beach orsomething like that. And they're
kind of like, oh, okay. Youknow? And if you send it, I'll
be there. And, it helps me keepmyself accountable, you know,
accountable is one of my ourother values at Gen Physio.
And, I want to be accountable tomeeting times, for example, or
(15:25):
and so for a professional senseis everything's in the calendar.
If there's meetings, if there'sa project or tasks that I need
to work on blocking it out inthe calendar and spending that
time actually working on it andmaking sure that others can't,
schedule in meetings or in thattime. So being quite forward
(15:47):
planning and protective of mycalendar, I think is just so key
and something that I picked upas a physio, living by my diary
and looking at each day andseeing where all my clients were
and what regions and being ableto travel, and one was in a
pool, and I had to bring myhydrotherapy sort of equipment
and swimmers and being prepared.And if you leave the house and
you forget it, well, you're inbig trouble because you're gonna
(16:09):
need it when you get to thatconsult in the afternoon. So
it's being prepared, you know,each and every morning.
So I would get up at, you know,the same time each morning, have
my coffee, sit by the computerfor 10 minutes while I have my
coffee, check a couple ofthings, might be emails,
reports, and look at my cal andjust make sure that I'm aware of
(16:29):
where I need to be at for theday and then making sure that I
stick to that as well. Sokeeping that structure, makes
makes me keep to other people'stimeline as I'm making sure that
I am there for them and meetthose the schedules and
deadlines that need to be metand events that I need to go to.
(16:51):
Everything's in the CAL and Ifeel like that's something
that's crucial to how I operate.
Kingsley (16:59):
That's that's amazing. So you're obviously very
organized, very structured, andthat's what means so that you've
got that family time in theafternoon that's blocked out.
That's it. It's done. That'swhat happens.
Jordan (17:10):
Yep. Correct. Yep. Absolutely. You gotta you gotta
block it all out, and it itmight sound a bit corny, but,
you know, blocking out your gymtimes, blocking out your
catching up with friends,whatever it might be, fill out
your diary and all use are youall using in the our our work
diary?
So it's all, you know, eitherpersonal or business related.
(17:31):
It's all there and it's in frontof me. So even, for example, if
I'm looking at booking a trip orI've I've got something planned,
with my wife and and, Ace andZayn, my 2 boys is I'll put it
in the calendar and send it tomy wife, and she'll go, accept.
That sounds good. And I'll go,hey.
Let's do a day at the beach and,grab some lunch, on the hill
(17:54):
afterwards, and I would schedulethat in and and send it her way.
And she'll go, oh, let's, youknow, she'll either go, maybe
let's talk about it tonight orthat sounds great or no. I've
got something else on. So weuse, shared calendars and it
works really well.
Kingsley (18:10):
Interesting. No. That's great. Now along those
lines, obviously, running a teamlike you do, you need to keep
them as well, because I knowfrom chats we've had in the
past, culture is a major majorthing for you. And I can see
basically talking to you herethat you've created your own
personal culture as such.
(18:32):
How do you implement thatthrough a company with that many
people and that many differentlayers? So that's a culture
where they've got the samethoughts, feelings, wanting to
support slash serve people inwhat they do every day.
Jordan (18:47):
Yeah. Look. I mean, again, that's one of the
hardest, I guess, objectives inbusinesses to having that
fantastic culture. And it's notjust putting a ping pong table
in the staff, you know, kitchenor or or backspace, you know, at
the back of the office. Whilstthat helps, certainly not with
(19:10):
us, whereas, you know, not 85%of our team members are on the
road and don't come into theoffice.
So it's certainly a challengeeach and every day and we're
still working on that. Somethingthat we implemented this year is
an annual theme, and the annualtheme is team this year. So each
month we have a bit of a subtheme around our team theme that
(19:34):
we assign to different teams,within within the community, or
it could even be the supportoffice team. And they would
actually talk about, say, forexample, empowering our
community is the theme for thismonth for our Melbourne Allied
Health team. And it could betalking about, some great
impacts, that they've had withtheir clients within their
(19:57):
community and, how they'veessentially maybe suggested a
client to access a social group,and giving them the ability and
the strength and the theconfidence to be able to get to
the social group and engage in,with people like like minded
like them or or it's what are wedoing to positively impact the
(20:18):
community.
So we have different things andwe sign them to different teams,
and they would actually sendcontent, back to marketing on
this is what we've done. Here'sa photo with my client. They'll
do little videos for themselves.They might meet together and
have a workshop where they, lastmonth, it was building a
brighter future on what thatmeans for them and cutting out
(20:38):
words in magazines and puttingit onto a board, a vision board
and and having a bit of fun withthat. So that's something that
we're trialing this year thenand look so far so good.
It looks, that's, that's been abig big thing for us is, you
know, what's a theme that wecan, I guess push to, I guess,
(21:01):
work within a team, getting toknow your colleagues, but then
also what's the positive effectsthat we do as as clinicians or
support office team members, howwe engage with clients, what are
we positively doing each day toimpact their lives, and how can
we talk about it and share thatamongst the team? So work in
progress, but we're certainly,underway with our team teams,
(21:22):
and that's been so so far quiteeffective. So it's just one of
the things that we do,Genphysio, to improve our
workplace culture.
Kingsley (21:32):
It sounds like, to me from what I gather out of that
is you're actually creatingyou're creating leaders within
their own teams themselves. Sothey're creating their own, I
guess culture, but it's almostgiving you permission to go. You
create this and, people will beleaders, people will join in,
(21:54):
and everyone's creating whatthey're wanting to do to make it
a fun workplace whether they'renot in a workplace as such quite
often like your team aren't. Butthey actually you're they're
creating this whole thing forthemselves in a sense, what they
want, what they enjoy, what'sgoing on in their workday. Was
(22:15):
that an intentional thing or isthat just
Jordan (22:20):
I think it's just a byproduct of us looking at ways
we can run initiatives to,keeping our team excited,
engaged, and really, get themthinking about this is what I
actually do each day and I mightbe answering a phone and booking
a new client in who's got severechronic low back pain and really
(22:42):
needs a physio to come to theirhome because they have
difficulty getting in the carand leaving the house and just
being able to book that clientin a physio that, you know, as
soon as possible and getting,having a service like Gen Physio
coming in and helping thatclient. Even if you're on the
phone doing the booking andtaking all the information, you
(23:04):
may not be the one out thereactually delivering the service
yourself, but whatever role youhave within the business, even
if processing, accounts andinvoices, and that's very hard.
I'm sure it might our accountsteam go or how am I positively
impacting our clients when I'masking them for money? But at
the end of the day, you know,every role has a purpose and
(23:24):
that helps us, you know, goaround the circles.
All those invoices helps us getmoney in that essentially funds
and pays for our servicedelivery at the community, which
positively impacts our clients.And it's got a big circle of
life and how we operate at GenPhysio. So, yeah, it's it's it's
a byproduct of our initiatives.We'll we'll essentially have our
(23:47):
team members more engaged andreally think about what they do
regardless of what it is thathelps people.
Kingsley (23:55):
Yeah. That's that's awesome. And one of the things
I've noticed there that you'vesaid today is you've started 2
new things in the last 12 monthsthat are not little things.
They're actually quite majorthings. So that makes me think
you're obviously alwayslearning, growing.
What what are you doing? Whatpodcast or who do you listen to?
(24:16):
What books are you reading?What's made an impact on you?
Jordan (24:20):
Well, I have a Audible subscription. So each month, I'm
getting a credit and sometimesthat builds up, and I haven't
caught up on my my books. But atthe moment, I'm predominantly
reading or listening to businessbooks, and it could be from all
different authors. I think agreat author, Jim Collins, Good
(24:45):
to Great or Why the Mighty Fall.I feel like it's it's not only
just motivational, but it'sbacked with facts and and things
you could implement for yourbusiness or good understandings
of things not to do.
So I mean, I don't do, I do moreaudio books because I then I can
(25:07):
take my, boys for a walk. I getthe twin prim going. I've got my
little, my little Moodle on theside with me, judo, and I can
pop my AirPods in. And while theboys are sleeping, while I'm
walking, I can listen to anaudiobook when I'm in the car.
I'm always, you know, wherepossible, looking to listen in.
But no real authors stand out tomind. I would say Jim Collins
(25:35):
would probably be the biggest,but even Robert Kiyosaki,
Michael e Gerber from the Emith.I feel like, the Emith has just
been fantastic on how to build aturnkey business and having the
right functions and systems andprocesses to from all the way at
the top down to the bottom anddelivering that service and how
(25:57):
you create that efficient circlelike McDonald's has created. I
mean, that's certainly achallenge in itself. But yeah, I
would say listening toaudiobooks quite frequently.
What's the latest and greatestbook and sometimes I believe
just done this recently butactually going to
autobiographies and maybesteering away from hardcore
(26:20):
business books and actuallygiving my mind a bit of a break
and downtime, but readingsuccessful, about successful
athletes and what they'veachieved and doesn't necessarily
have to be business related, buta bit of an inspirational and
and also just seeing what othershardships that others go through
(26:40):
and how they overcome them. It'sit's yeah.
Kingsley (26:45):
Right. No. That's yeah. I'm very similar when it
comes to audio books and things.I love my audio books.
I'm not a big reader. I justdon't find it easy. But, yeah,
audiobooks because you can youput them in. You can be doing
there's so many things that wecan do every day, that we're
just not doing anything. We canbe listening and learning as we
go along.
Yeah. I'm right there with youwith that one. Now personally,
(27:10):
and business wise, where whereare you heading over the next
few years? Have you got bigplans for your business? Have
you, you know, obviously, you'reexperimenting with different
things to make the businessdifferent.
Are you wanting to go furtheraround Australia? Just a couple
of little obviously, you know,you've got certain things you
probably wanna keep to yourself,but, you've probably got a bit
(27:30):
of vision there as well. Nodoubt. Otherwise, you wouldn't
have got here.
Jordan (27:34):
Sure. Well, look, at the moment, and certainly in the
next 3 years, is really actuallysticking to where we are now. So
southeast Queensland, Melbourneand Sydney and really looking to
deliver the best Ally HealthServices. We can get, you know,
great mps scores from ourclients looking at expanding
where possible, but within thoseregions staying staying within
(27:58):
higher density sort ofMetropolitan areas. That's
that's where where we seem tothrive and do well, you know,
around the universities roundwhere our clinicians want to
live around where our clientsare, you know, in those big sort
of suburban city areas reallysticking to where we are
geographically and looking togrow upon our teams where we are
(28:21):
now and really continuing tohone in on what we do.
And always, you know, at themoment, we're looking at a big
software upgrade and, you know,looking at, improving our
client, our current bookings andclient management system and
taking it to something that's alot more sophisticated and, it
can be more efficient and easierto use for our clinical team
(28:43):
members, but also our supportoffice team members. So at the
moment, it's kind of reinvestinginto efficiencies and service
delivery improvements andsticking to where we are with
our current geographies.
Kingsley (28:58):
Okay. So it sounds like a lot of
Jordan (28:59):
And see if we can impact.
Kingsley (29:02):
Yeah. A lot of strength and depth into the
company by the sounds of things.Yeah. Okay, awesome.
Jordan (29:08):
That's what we want to build on for sure.
Kingsley (29:11):
And, obviously, that's building the team as you've, you
know, you've mentioned a fewtimes about how you're building
the team supporting them. Nowpersonally with with your own
personal growth, and I knowyou've covered a whole lot.
There may not be anything elsethere to cover. But is there
anything else that you're you'relooking at, whether it's,
obviously, you got your sleep,you got your routines, you got
exercise, everything like thathappening really well by the
(29:33):
sounds of things. Is thereanything else you you can think
that may be helpful for peopleor things you wanna say, hey.
This is something that couldpossibly help no matter where
you are. It's, worked for you orthings that you're about to
implement, all that sort ofthing.
Jordan (29:47):
When there were some real challenging times,
throughout the business and andalso, you know, having 18 month
year old, you know, 18 monthyear old twin boys. It's just
been a hectic last 18 months Andfor for a few months when things
were getting quite challenging,there were a few moving parts
and then coming home to boys whoweren't sleeping well and things
(30:09):
were getting really hard. Onething that I've tried that I
found really successful is dailygratitudes. And my wife got on
this as well, and we sort ofpushed each other and it's
fallen off a little bit. But ifwe feel like we need to bring it
back, we'll bring it back.
But this is something that werecently trialed and I found was
great. You know, at the end ofthe day, going onto the phone,
(30:31):
creating a notes folder, andlisting the date, and basically
writing the top 3 gratitudes ofthe day. And it could be, being
thankful for such amazingweather, being able to be on
this podcast with you Kingsleyand share some tips and tricks
about managing a business aswell as a busy family lot. But
(30:52):
sharing gratitude, that'ssomething that I've I tried
recently and I found quitebeneficial. And while currently
not doing it, it's somethingthat we can bring back, and to
really having your partnersupport you on that as well and
holding you account.
Have you done your gratitude?No, I have an account. I've got
to go in and do it. And it couldbe, I feel something simple or
(31:16):
in-depth, but I feel like that'sbeen quite beneficial for me
managing a busy day to day lifeand general stressors that are
and things that are going onaround you is having those daily
gratitudes. Sticking to theroutine, that's something
certainly I do often and findinga hobby that might be out
(31:38):
outside of work and outside yourfamily life.
I mean, you need to have thatdowntime. And for me, I've taken
up actually recently, boxing andjust doing once a week, going to
a half an hour sort of boxing 1on 1 session, not actually in
the ring, knocking a heads off,but certainly just technique,
working the bat, and justtesting my physical body a
(31:59):
little bit and and also golf aswell. Probably boxing golf at
the moment on top of gym eachday is just, out. It's just been
fantastic. So somethingphysical, but golf is just a
great game because you can goout with your friends, you're
out for 4 or 5 hours, you cangrab lunch out to have a drink,
get some sun in greater, youknow, you're out in the great
(32:20):
open outdoors and for for themental health aspect there and
that friendship and and also asa sport and challenging
yourself.
I feel like having those outsidehobbies is so crucial as well
as, you know, having thatroutine with your family and
(32:40):
work life. For me, that's been,you know, really beneficial to
to how I operate on a weeklybasis.
Kingsley (32:50):
Now that's that's awesome. I, as a company called
tomorrow is not today. It's allabout creating your ultimate
tomorrow, of course, which isnot utopia, but it's the life
that you want to live and whereyou wanna go. And our tagline
create the life you want. I wasgonna ask you questions around
that, but I think you've prettymuch covered everything there
(33:13):
for us already.
As far as doing that, is thereanything else you'd wanna add to
that or you you've I think youcovered things pretty well.
Jordan (33:24):
Yeah. Look, I feel like I'm quite lucky where I am where
I've got a fairly good balanceand and it's always a battle to
keep the balance, you know, yousort of you have to actively
work at it. I feel like if youdon't, you're just gonna tip
right over and that's when yourproblems are gonna start kicking
(33:44):
back in. So I feel like evenwhen you're at a good place, you
know, don't drop the ball. Keep,you know, keep your routine.
Keep on top of what you'redoing, looking ahead, you know,
weeks in advance and making surethat you have that golf game,
booked in with your friends thatyou really wanna do, all those
outings with your family and,you know, or at nights, you
(34:08):
know, I might jump on thecalendar and while my wife's
cooking dinner, I might go, hey,you know, would you like to do
this? We've got a weekend freeand being able to sort of, you
know work to design the lifethat you want. It is so crucial
and it doesn't have to beanything big and snazzy, but you
know, it's just so many littlethings. Another thing actually,
(34:30):
I didn't mention is being aphysiotherapist, I feel like,
you know, having, you know, yourown allied health team to use.
So whether it's getting remedialmassages on a monthly or regular
basis, and it might not just beworking on your body, but also
that just downtime to sort ofmeditate, relax, and recharge
(34:52):
while someone's working on youor, whether it would be, going
to say, like, there's a placecalled City Cave, and they've
got, like, infrared saunas, andthey've got, what's what are
they called?
The float tanks. That's the oneand actually going to those and
I went with my wife. Well, Iwould have been 4 or 5 months
(35:16):
ago. We got a infrared sauna, afloat tank, and a massage and it
was close to 3 hours and fairlygood price. And just having the
kids off with, the grandparentsand we ducked off for a few
hours and got to sit and talk inthe sauna and and and then, you
know, quiet time in the thefloat tank and and then going to
(35:38):
the massage and little thingslike that.
There's like Soak Bath House andMermaid Waters. There's all
different places where I feellike those sort of wellness
centers are really important aswell. If you've got the time to
pop that in and and doing thatwith your significant other, I
think that there's, greatbenefits there for your sort of
(36:00):
physical, mental, andrelationship, I guess, health.
So there are things that I'mimplemented and it's it's
working quite well. I'm not surewhat what else I could add in
there Kingsley, but I'm alwayslooking to I guess refine what
I'm doing and currently I feellike what I'm doing is working
(36:22):
but certainly, as I mentionedbefore, it's actively monitoring
that and making sure that am Ihappy with the am I going out
too much socially or am Ispending, you know, too much
time with friends and notfamily?
Or is the other way around? Ihaven't checked in with my
friends and it's too much withfamily, and I need to make sure
I stay connected with them inalways, you know, doing that
(36:44):
temperature test, I guess, on,you know, is is am I doing
enough or too much of things andmonitoring that and that keeps
keeps doing an even keel?
Kingsley (36:56):
Yeah. Self awareness. It's a big, big thing, actually.
Jordan (36:59):
Awareness. Yeah.
Kingsley (37:00):
Yeah. We often we often miss that. And, then and
it's interesting you broughtthat up, and I'm glad you did
because that's one of the ways Ithink a lot of people do miss
it. They're not self aware ofthose things around them and
what then what's going on. Andthen things seem to catch up on
them and they're they're feelinga bit down or they're they're
not feel like they've gotclarity or whatever because
(37:21):
they're not self aware of thosecertain things of where they're
going and what they're doingand, getting into, not being
intentional about what we'redoing, which obviously you are
from what you've said, you'revery intentional about
everything you do is anothermajor thing.
Jordan, you've just dropped somany amazing, amazing nuggets
today. It's it's beenincredible. I really, really
(37:43):
appreciate it. Anyone listeningto this or watching this is
definitely gonna walk away withso many things to, a, to do, b,
to think about, and c, toimplement, in their life and
work out what what can I do tobe better and go further in my
life to create their ultimatetomorrow, whatever that might be
(38:05):
for them? I just wanna say thankyou very much for, for joining
us.
What's the best way people canfind you? Is is it good for them
to follow you on a socialplatform as follow your
business? What's the best thingthere?
Jordan (38:19):
Yeah. Yeah. Look, I think, LinkedIn is is just so
powerful. Really, really likeLinkedIn. It's a great way to
connect professionally andfollow and seeing what others
are doing professionally intheir own space.
So if they, look up Gen Physio,if they wanna follow our page
(38:39):
and see what we're up to onLinkedIn or my name, Jordan
Gorder, just typing that intoLinkedIn, that would be probably
the best avenue to follow us.You can follow our business Gen
Physio on Instagram, get to seesome cool updates on videos on
little thing, you know, tips andtricks on what our clinicians
(39:01):
advise our clients to helpimprove their health and
lifestyle. So you can be able tofollow us on Gen Physio. But,
yeah, I'd say the LinkedIn andGen Physio are 2 biggest
platforms. And obviously, ifyou're wanting to interested in
our services, or you've gotsomebody that might need a home
(39:22):
visit allied healthprofessional, then head to
genphysio.com.au and check usout online.
Kingsley (39:28):
Awesome. No. Thank you. And I must say, I love
watching you guys on LinkedIn.What you do, you get a good feel
for your whole company justfollowing what you do on
LinkedIn.
We'll be putting the links toall of these, in the show notes
as well when they come up sopeople will just be able to jump
on there and connect on there.But, Jordan, just thank you so
(39:48):
much. A lot of great nuggetsthere. I'm inspired to, you
know, myself go, okay. What canI look at?
What can I improve? What can Ido better as well? So I really
appreciate your time today,Jordan. Thank you so much.
Jordan (40:01):
Thank you. It's all about those golden nuggets, and
I hope our listeners or viewerscould take a few home and,
implement in their own lives andand, you know, you know, always
about helping people. Sohopefully, this could help
others, help improve their theirlives and their day to day and
create that ultimate tomorrowfor themselves.
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