Transcending Home Care
Transcending Home Care is your source for ideas, insights, advice and implications surrounding the ever-changing landscape of providing professional care wherever patients call home. Transcend Chief Strategy Officer Tony Kudner hosts interesting conversations on current trends with a goal of delivering valuable insights to our listeners. We hope these conversations help you succeed in the ever-changing landscape of home care and senior care. For more than 20 years, Transcend has helped providers build their operations and brands to increase referrals, admissions, staff retention and performance scores.
Episodes
When grieving families leave one-star reviews, what’s really driving it? In this episode of Transcending Home Care, Tony sits down with Yelena Zatulovsky (VP of patient experience, AccentCare) and Jordan Dockery (manager of digital strategy, Transcend) to unpack the clinical reality behind negative hospice reviews – and the practical strategies for responding to them with empathy, compliance and care.
Tony and Courtney Penn explore why AI adoption in home-based care hinges not on the technology itself, but on how organizations support the people who use it – especially the seasoned clinicians and admissions staff who carry decades of institutional knowledge.
AI isn’t coming to home-based care. It’s already here and accelerating. In this episode, Tony sits down with JJ Ram, CTO and co-founder of Claim Health, to explore how AI is evolving from tool to autonomous operator and what that means for hospice and home health leaders.
Tony sits down with Charles McDonough, CEO of Delaware Hospice, to unpack real-world takeaways from Home Care 100 – what mattered beyond the stage; what operators are actually struggling with; and how collaboration, people and practical AI use will shape the future of care at home.
What happens when marketing incentives, pressure and poor training cross the compliance line? Nothing good. In this episode, Tony Kudner is joined by healthcare attorney Kate Proctor to unpack real-world “horror stories” where hospice marketing practices triggered False Claims Act risk – and how leaders can avoid the same mistakes.
In this episode, Tony sits down with Chris Smith, long-time hospice operator and new CEO of Affinity Hospice, to unpack what really moves the needle in hospice growth. They explore alignment between sales, clinical and operations; the role of the Four Disciplines of Execution; and why focusing on leading indicators matters more than chasing lag metrics. An essential conversation for leaders navigating today’s comple...
A focused, candid breakdown of the five questions that will define growth in hospice and home-based care in 2026. Tony Kudner shares Transcend’s data-backed insights, field lessons and uncomfortable truths leaders must face to build sustainable growth next year.
Tony Kudner sits down with Carl Brodarick, SVP of hospice development at AccentCare, to discuss the critical role of hiring the right liaisons for sustainable growth. Carl shares lessons from decades of experience, including red flags in interviews, what traits set top performers apart, and why trust and problem solving matter more than dropping off donuts.
Tony Kudner sits down with compliance expert Carrie Cooley of Weatherbee Resources to unpack the HOPE tool and what it means for hospice admissions, operations and patient care.
Mergers and acquisitions in home-based care don’t end when the deal closes – true success depends on what happens next. Emily Kraeter, SVP of human resources for national home care company TheKey, joins Tony Kudner to share practical strategies for supporting staff, building trust, and integrating cultures during post-acquisition transitions.
Hospice admissions often feel chaotic, but they don’t have to be. In this episode, Tony Kudner and Courtney Penn break down the six key areas to improve intake; streamline care; and deliver timely, compassionate service.
In this Transcending Home Care podcast, Tony Kudner discusses the growing role of Gen Z and Millennial caregivers with Jordan Dockery, who shares her personal experience caregiving for her partner’s uncle. The conversation highlights the challenges faced, resources utilized, and the importance of online tools in caregiving. Key statistics and recommendations from Transcend’s insights report are also discussed.
In this episode of Transcending Home Care, host Tony Kudner, chief strategy officer at Transcend Strategy Group, delves into the importance of a growth mindset for community home-based care providers. Featuring insights from Patricia McDaniel, vice president of business development at NorthStar Care Community, the discussion covers the necessity of intentional strategic growth, the importance of quick response to pa...
In this episode of the Transcending Home Care Podcast, Transcend Chief Strategy Officer Tony Kudner interviews Penny Smith, a hospice nurse who has garnered a significant following on TikTok by blending humor, pop culture trends and educational content. Penny discusses the misperceptions about hospice care, shares her personal journey into nursing, and elaborates on how she uses TikTok to alleviate fears and provide...
Dr. Josh Lowentritt of Aledade discusses their Comprehensive Advance Care Planning Program, reducing hospitalizations and transforming patient-centered care.
In this episode of Transcending Home Care, Tony Kudner talks with April Dovorany, earned media expert at Real Chemistry, about sharing impactful patient stories. Learn how to craft pitches, engage local media, and navigate patient privacy to highlight the extraordinary care provided by home-based organizations while boosting visibility and community impact.
Transcend’s CEO Stephanie Johnston, Chief Strategy Officer Tony Kudner, and Senior Client Advisor Courtney Penn sit down and talk about the big issues that affected the home-based care community in 2024. From the status of the Amedisys/United Healthcare acquisition, to what’s going on at the National Alliance for Care at Home, to clinician burnout and beyond, we talk through another tumultuous year and discussed wha...
How many times do home-based care organizations try to train their field staff with endless slide decks and voiceovers? Do clinicians actually retain information presented this way? When the battle for the best staff is intense and the marginal cost of turnover is enormous, understanding how to orient your bedside workforce can make or break your program.
In this episode, we sit down just six days after the 2024 presidential election to talk with Logan Hoover, vice president of policy and government relations for the National Alliance for Care at Home. Logan talks through what a republican presidency might mean for healthcare and hospice, especially in light of having full control of the house and senate as well.
Colors, logos and names are important, but they’re really only a small part of what makes a durable healthcare brand. In this episode of Transcending Home Care, we sat down with Denise King, vice president and chief branding and marketing officer at NorthStar Care Community, to talk about how the best brands use strategy to achieve their goals
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