March 20, 2025 • 14 mins
In this episode, we’re joined by Nate LaHanes, National Sales Manager at RushCare, to share everything you need to know about the new Xpress PM and Planned Maintenance programs now available at our dealerships. Nate shares the benefits of the Xpress PM offerings and what to expect from each, including same-day diagnostics and repair estimates, brake system inspections, alignment services and more. We also discuss the advantages of the Planned Maintenance program, designed to help fleet managers simplify their maintenance schedules and manage costs with fixed pricing and pre-scheduled preventative services. Tune in now.
Mark as Played
Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:15):
Hello and welcome to another episode of the
Transportation Exchange Podcastpresented by Rush Trucks in
Canada.
I'm your host, Jason Cuddy, andon today we welcome Nate
Lajanas, the National SalesManager at Rush Care.
Nate, welcome to the podcast.
Speaker 2 (00:28):
Thank you, sir.
Speaker 1 (00:29):
So we have you on today because we have some
exciting new programs andofferings, through Rush
specifically and, I guess, nowavailable here in our locations,
and we want you to dig in, giveus a bit of background behind
what it is that customers cansee and expect and what are the
services that are provided, andyou know kind of the details
about them.
So I guess, starting off,there's a couple different ones
(00:51):
to talk about, but I wanted torightfully so talk about the
express service programs thatare launching here for us.
Speaker 2 (00:58):
Yeah, definitely.
So at the beginning of Februarywe rolled out several of the
express service programs.
We rolled out several of theexpress service programs.
They include, let's just say,the express engine service
itself, where we'll be able togo in and do some overhead
adjustments to ensure that thetruck is running properly.
We've also introduced an aftertreatment system which is going
to have four different cleaninglevels that can be on or off of
(01:19):
the vehicle itself, so whateveris more convenient for the
customer.
We have also introduced ourexpress PM pricing as well.
And all of these, which is nicefor the customers, it's going
to be all same day services, sonot only will they receive a
discounted dollar amount whenthey go into the dealership to
(01:40):
get the services completed, butthey will also be expedited
through the process as well.
Speaker 1 (01:46):
Excellent.
I guess another key thing withthis too is it's you know, for
us here in Ontario we'reprobably an international dealer
for a lot of items, but it's anall makes, all models program.
Speaker 2 (01:54):
It is all makes all models, doesn't matter the year.
We obviously know the truckingindustry itself, so that's
what's nice is, all of ourtechnicians are going to be
certified to be able to work onall of the equipment.
Speaker 1 (02:07):
Excellent.
So I know you know, withservice levels, specifically a
preventive maintenance programs,you know there's different
levels.
You know, I think we classifythem as an A and B and obviously
some buses maybe walk usthrough kind of what's what's
similar between them, what werethe different levels, what they
include?
Speaker 2 (02:28):
Yeah, definitely.
So all of our PMs.
What they will include aregoing to be reviewing the
vehicle's health status.
When it gets in we'll be ableto hook up our diagnostics
program and just make sure thatthe health of the vehicle is
good.
We're also going to look at theoverall, see if there's any
recalls or campaigns that mightbe open.
We'll also do calibrationupdates if it's available or
applicable to that engine, whichis really nice at the
dealership level.
Obviously that's all going tobe covered under warranty as
well.
Then we also do a multi-pointcab interior inspection.
(02:52):
We will look around the vehicleas well.
But, like you said earlier, wehave separated into a quick, an
A and a B.
The quick service is going tobe a 46-point inspection which
obviously is going to alsoinclude the lube oil filter.
The A is going to be a 46-pointinspection which obviously is
going to also include the lubeoil filter.
The A is going to be an86-point inspection where we'll
also pressurize the radiator,make sure that the surge tank
(03:13):
cap is good and whatnot, andthen the highest level that we
offer is going to be the Bservice.
Now that's going to be a104-point inspection and that
really is going to just gothrough the truck from the, from
the the hood to the rear axle,just making sure that
everything's up to speedexcellent.
Speaker 1 (03:28):
These are all available from the same day
express service programbasically absolutely yes, sir
excellent.
So I guess you know, ascustomers look at that, you know
part of it is, you know,figuring out how to manage your
costs, obviously with all theseitems.
So maybe walk us through kindof how we're structuring these
programs.
Speaker 2 (03:46):
Yeah, so the programs itself is all going to be based
off of the engine make andmodel.
So a level one I'll just usethe example of a PX-7 or a Ford
Powerstroke all the way to alevel four, which would be the
bigger engines, the X-15s,mx-13s as well.
Speaker 1 (04:00):
Gotcha Excellent.
So that covers off sort of theexpress programs.
But you know, I guess thebigger piece and probably the
piece that's really excitingfrom you know, from a fleet
manager or a small company has acouple of trucks is really
getting into some plannedmaintenance programs.
Maybe you kind of give us anidea of what people can expect
with regards to the uh, theseservices and programs available.
Speaker 2 (04:20):
Yeah, definitely, I appreciate it.
So the rush care maintenanceprogram itself, specifically
talking about the PreventativeMaintenance Program, is really
an inclusive program that wehave brought out to the market
to introduce our customers to anexceeded level of customer
service, expediting the vehiclein and out.
(04:42):
And that again is going tohappen with us pre-scheduling,
ensuring that the dealership hasall of the parts needed to
finish all of the repairs andwhatnot.
But ultimately, what we'rereally trying to achieve is just
ensuring that our customers, orany customer in general, is
just taken care of after thesale of the vehicle.
Speaker 1 (05:01):
I think what's interesting with this program is
, you know, you said usingleverage on the RushCare
platform, which allows you toplan and coordinate the services
for the customer ahead of time.
So, guys, right now, you know,customer calls in looking for
service.
They got to coordinate, get theparts figure out when it works
for them.
Here you're being, you know,preemptive and getting in front
of them saying, hey, this basedon the mileage or hours or time,
(05:22):
whatever, we're monitoring.
You know this truck is gettingclose to service.
Let's book it in when it worksfor you, when it's going to be,
you know, available to limit theamount of downtime you have so
that when you roll in we'reready for your schedule to note
you go.
That's a nice highlight of thisprogram specifically, yes,
definitely, and I guess theother part of it is
complimentary to a new vehiclepurchase, in that, you know,
(05:44):
obviously we do offer a fullservice lease program.
This is like full service leaselight, almost right, like it's
it is yeah very comparable.
Yeah, like, I guess, maybe walkus through.
Obviously there's monthly fees,but it's a good way to kind of
streamline and flatline your,your cost of owning a vehicle
for a certain period of time.
And they walk us through thedifferent sort of time frames
that we can structure.
Yeah, sure.
Speaker 2 (06:05):
So we offer a one, uh one three year, five year plan.
It could be in between as well.
So one through five years.
But we're going to lock in thepricing itself, which is really
nice when we're talking aboutcreating a business plan for the
future, knowing what your costsare going to be year to day,
through three years or whateverthe rotation cycle might be of
(06:26):
that unit.
At least now the customer canexpect this is what it's going
to be for their maintenanceitself.
That really gives them theopportunity to be able to build
their business, expand theirbusiness, because now they're
really going to be going intofine detail and understanding
that a truck is going to cost Xamount this year, the next year
and the next year.
Now, again, this is just thepreventative maintenance item.
(06:47):
So it could be lube, oilfilters, just basic PMs, but
again we also offer transmission, differential fluids, dpf
cleanings, death cleanings aswell.
Ultimately, what we've done isreally highlighted the major
failing points of the vehicles,just based off of regular
maintenance, and really wantedto hone in on those to ensure
that those are taken care of forour customers.
Speaker 1 (07:10):
Gotcha.
So I guess really depending onthe fleet need, right, obviously
certain fleet sizes will havetheir own shops and own repair
facilities so they can leverageus for other items.
But for the ones that lean onus for a lot of service, or the
ones that have one to threetrucks and really don't have a
fleet manager or don't have aperson running the fleet, this
is where this program reallykind of kicks into high gear for
them, as far as you know,basically helping keep their
(07:32):
vehicles on the road at apredictable you know, I guess
monthly cost, or I guess evenfrom new truck sales you could
finance this into the actualpurchase price of the vehicle,
potentially.
Speaker 2 (07:42):
Yes, sir, yeah, so we .
So with the new truck salespurchase we absolutely can roll
in the Rush Care maintenancefees into the finance portion of
it, which is very convenientfor the customer.
Then we also do a subscriptionbase as well.
Now that could be monthly orthe customer, if they wanted to
pay annually, they could do thatas well.
I would say 90% of all of ourcustomers go through our monthly
(08:03):
subscription base, which isnice because we want to really
build that relationship with ourcustomer and, hypothetically,
if that truck is out of serviceor if it gets in an accident, we
have the ability monthly tojust change that out, substitute
another truck and or remove itfrom the program itself.
Speaker 1 (08:20):
That's a good point.
Yeah, so it gives you someflexibility if your fleet grows,
changes, whether you want it toor not, effectively, definitely
, yeah, it can kind of breathewith the company as it goes
through everything.
I think, given everythingthat's going on marketplace wise
, I think the other benefit tothis is, as you alluded to was,
obviously it's a fixed term one,three, five years and you've
got your price over that termand that's the price right.
(08:43):
There's no escalation, that'sit.
You're not.
Ideally, it gives you somegreat protection against any
potential rises in labor orparts costs.
Speaker 2 (08:53):
Definitely In the market.
We see a 29% increase withparts and labor annually.
This is just that great way ofjust locking in and saying that
this is what the maintenance isgoing to cost on that specific
unit.
Speaker 1 (09:04):
Right, and I guess the other.
The other nice thing for youknow a lot of our customers, you
know here in Ontario, you knowgo across the province, you know
hit different locations for usand you know every market
segment is different, right.
So labor is different price inone market than the other.
But again this allows them tostop in location A or location C
and it's already covered it,they've paid for it, it's good,
(09:25):
it's covered there, they'retaken care of effectively for it
.
Speaker 2 (09:28):
It's good, it's covered, they're taken care of,
effectively, correct, and what'snice about the Canadian market,
along with the United States,is that this, actually the
program, will be under ourentire umbrella for our
corporation.
So, regardless if they're upnorth, if they're in Florida,
texas, california or, like wewere just saying, just driving
up through Ontario, if we have adealership, they can stop in
and we're going to be able toassist.
Speaker 1 (09:47):
Excellent, that's huge.
I mean, we have a lot ofcustomers obviously around North
South and so I think that'sleveraging the strength of, you
know, the group that is Rush.
As far as we, you know, we canhave you covered.
You know, pretty much anywhereDefinitely, which is nice with
the size, and I guess the othernice part of a program like this
is, again, especially for thesmaller fleets that don't have
fleet managers or set kind ofauditing process in place.
(10:07):
You know, obviously rush carehas a way to track, document and
maintain and be able to provideany paperwork documentation you
need with regards to theservice history of these
vehicles while they're underthis program yeah, absolutely so
.
Speaker 2 (10:17):
We have two communication platforms.
Uh, one is going to be ourservice connected platform,
where, exactly what you werejust saying not only do we
communicate through, but wehouse all of the documents
internally.
When it it comes to warrantyand the repairs, it's going to
be based off of the root failureand, truthfully, what the
manufacturers are going to do issay are you taking care of this
vehicle up to our standards?
(10:39):
If you are, hey, we're going tocover it under warranty, based
off the root failure.
If you are not, then it couldgo the other direction.
With us being as large as we are, we really wanted to give our
customers the ability to have ahands-off approach and with us,
for Rush Care itself, what ourteam does is we'll track and
(11:02):
monitor each of the units thatare on the program to ensure
that they are up to speed withtheir PMs.
Just the cadence of it, whetherthat's based off of hours,
intervals or kilometers, um, andthen we're going to
pre-schedule and just ensurethat the truck is going to be,
you know, maintained properly.
Uh, that's going to be thenumber one failure for most of
these units.
Just riding down the road isjust the lack of maintenance.
Speaker 1 (11:23):
Right, fair, and I think it goes back even to you
know we were talking aboutearlier where it's.
You know, sometimes it's justyou don't have the staff to to
manage it properly, right?
Like a lot of times that thefailures get fixed when they
fail, right?
Like that's when you get thetow truck and it gets you out
there and you know there's costs, there's downtime, you're
you're just not in front of it,just you know, by nature you
(11:52):
just maybe don't have themanpower to it is, it's not your
core business.
Speaker 2 (11:54):
Sometimes you know they're, obviously it's not.
But smaller places, don'tCorrect.
You know we, we really want topartner with our customer and
help their business.
Um, and understanding that youknow the the they might not have
a fleet coordinator or abreakdown department.
Um, they might just have one ortwo trucks and they're just
trying to ensure that theircustomers, their customers, are
being taken care of.
So, um, with the point of,they're just trying to ensure
that their customers are beingtaken care of.
So, with the point of, they'renot the professional in our
(12:14):
industry, I apologize, they'rethe professional in theirs, and
that might be home goods,transportation of whatever
materials or products.
When it comes to trucks itself,that's what we specialize in
and you know, our one teamapproach of collectively using
everyone's knowledge is thebenefit of our organization.
We are able to provide that toour customer and provide
(12:37):
solutions that no one else can.
Speaker 1 (12:39):
Yeah, no, well said.
I think it's a nice program tolaunch.
The robustness behind it Ithink is huge right the fact
that the Rush Care platform isbehind us supporting it.
It being able to get in frontof the customers before there's
there's fails, try and keep thetrucks on the road and out of
the shop is you know as much aspossible and when they are in a
shop, kind of get them turnedaround as quick as possible by
(12:59):
being prepped and ready, knowwhat it's coming in for.
Uh, at least for the for theinitial servicing, and obviously
you find anything else that'sabove and beyond.
But at least you know you'vegot a window that's coming in
for this and you can kind ofturn around and get it on the
road.
So it's a great way to keep thevehicle up on the road with a
predictable managed financenumber to it that you can then
don't have these huge spikes inspend.
You know when a truck is in theshop or two trucks are in the
(13:21):
shop, you have a huge spend thatmonth and then nothing next
month.
From a cash flow point of viewjust helps you manage your
business a lot better as well.
Definitely does.
Yes, sir, excellent.
Well, I appreciate you kind ofstepping in, kind of walking
through the different expressprograms, which is great and new
.
And I think in this marketeveryone wants to get in and out
as quick as possible and knowwhat they're paying for and have
(13:42):
kind of a set plan of what thevehicle is coming in and out of
for and have that set up.
But so the planned maintenanceI think is huge to support
fleets and every customer reallyin helping manage their
equipment and keep them on theroad.
And let us do the heavy liftingof the stuff we do best, let
them do what they do best.
So I think it was a greatoverview of that and obviously
you know, reaching out to usdirectly to get information with
(14:03):
regards to their vehicles, wecan walk them through the
process and price outaccordingly, based on their
equipment and what they'relooking to do.
Definitely Excellent.
Well, hey, I appreciate it.
That concludes today's episode.
We do want to thank Nate forjoining us.
To catch up on all other pastepisodes, check out
transportationexchangepodcastca.
And until next time, thanks forwatching.
Hello and welcome to another episode of the
Transportation Exchange Podcastpresented by Rush Trucks in
Canada.
I'm your host, Jason Cuddy, andon today we welcome Nate
Lajanas, the National SalesManager at Rush Care.
Nate, welcome to the podcast.
Speaker 2 (00:28):
Thank you, sir.
Speaker 1 (00:29):
So we have you on today because we have some
exciting new programs andofferings, through Rush
specifically and, I guess, nowavailable here in our locations,
and we want you to dig in, giveus a bit of background behind
what it is that customers cansee and expect and what are the
services that are provided, andyou know kind of the details
about them.
So I guess, starting off,there's a couple different ones
(00:51):
to talk about, but I wanted torightfully so talk about the
express service programs thatare launching here for us.
Speaker 2 (00:58):
Yeah, definitely.
So at the beginning of Februarywe rolled out several of the
express service programs.
We rolled out several of theexpress service programs.
They include, let's just say,the express engine service
itself, where we'll be able togo in and do some overhead
adjustments to ensure that thetruck is running properly.
We've also introduced an aftertreatment system which is going
to have four different cleaninglevels that can be on or off of
(01:19):
the vehicle itself, so whateveris more convenient for the
customer.
We have also introduced ourexpress PM pricing as well.
And all of these, which is nicefor the customers, it's going
to be all same day services, sonot only will they receive a
discounted dollar amount whenthey go into the dealership to
(01:40):
get the services completed, butthey will also be expedited
through the process as well.
Speaker 1 (01:46):
Excellent.
I guess another key thing withthis too is it's you know, for
us here in Ontario we'reprobably an international dealer
for a lot of items, but it's anall makes, all models program.
Speaker 2 (01:54):
It is all makes all models, doesn't matter the year.
We obviously know the truckingindustry itself, so that's
what's nice is, all of ourtechnicians are going to be
certified to be able to work onall of the equipment.
Speaker 1 (02:07):
Excellent.
So I know you know, withservice levels, specifically a
preventive maintenance programs,you know there's different
levels.
You know, I think we classifythem as an A and B and obviously
some buses maybe walk usthrough kind of what's what's
similar between them, what werethe different levels, what they
include?
Speaker 2 (02:28):
Yeah, definitely.
So all of our PMs.
What they will include aregoing to be reviewing the
vehicle's health status.
When it gets in we'll be ableto hook up our diagnostics
program and just make sure thatthe health of the vehicle is
good.
We're also going to look at theoverall, see if there's any
recalls or campaigns that mightbe open.
We'll also do calibrationupdates if it's available or
applicable to that engine, whichis really nice at the
dealership level.
Obviously that's all going tobe covered under warranty as
well.
Then we also do a multi-pointcab interior inspection.
(02:52):
We will look around the vehicleas well.
But, like you said earlier, wehave separated into a quick, an
A and a B.
The quick service is going tobe a 46-point inspection which
obviously is going to alsoinclude the lube oil filter.
The A is going to be a 46-pointinspection which obviously is
going to also include the lubeoil filter.
The A is going to be an86-point inspection where we'll
also pressurize the radiator,make sure that the surge tank
(03:13):
cap is good and whatnot, andthen the highest level that we
offer is going to be the Bservice.
Now that's going to be a104-point inspection and that
really is going to just gothrough the truck from the, from
the the hood to the rear axle,just making sure that
everything's up to speedexcellent.
Speaker 1 (03:28):
These are all available from the same day
express service programbasically absolutely yes, sir
excellent.
So I guess you know, ascustomers look at that, you know
part of it is, you know,figuring out how to manage your
costs, obviously with all theseitems.
So maybe walk us through kindof how we're structuring these
programs.
Speaker 2 (03:46):
Yeah, so the programs itself is all going to be based
off of the engine make andmodel.
So a level one I'll just usethe example of a PX-7 or a Ford
Powerstroke all the way to alevel four, which would be the
bigger engines, the X-15s,mx-13s as well.
Speaker 1 (04:00):
Gotcha Excellent.
So that covers off sort of theexpress programs.
But you know, I guess thebigger piece and probably the
piece that's really excitingfrom you know, from a fleet
manager or a small company has acouple of trucks is really
getting into some plannedmaintenance programs.
Maybe you kind of give us anidea of what people can expect
with regards to the uh, theseservices and programs available.
Speaker 2 (04:20):
Yeah, definitely, I appreciate it.
So the rush care maintenanceprogram itself, specifically
talking about the PreventativeMaintenance Program, is really
an inclusive program that wehave brought out to the market
to introduce our customers to anexceeded level of customer
service, expediting the vehiclein and out.
(04:42):
And that again is going tohappen with us pre-scheduling,
ensuring that the dealership hasall of the parts needed to
finish all of the repairs andwhatnot.
But ultimately, what we'rereally trying to achieve is just
ensuring that our customers, orany customer in general, is
just taken care of after thesale of the vehicle.
Speaker 1 (05:01):
I think what's interesting with this program is
, you know, you said usingleverage on the RushCare
platform, which allows you toplan and coordinate the services
for the customer ahead of time.
So, guys, right now, you know,customer calls in looking for
service.
They got to coordinate, get theparts figure out when it works
for them.
Here you're being, you know,preemptive and getting in front
of them saying, hey, this basedon the mileage or hours or time,
(05:22):
whatever, we're monitoring.
You know this truck is gettingclose to service.
Let's book it in when it worksfor you, when it's going to be,
you know, available to limit theamount of downtime you have so
that when you roll in we'reready for your schedule to note
you go.
That's a nice highlight of thisprogram specifically, yes,
definitely, and I guess theother part of it is
complimentary to a new vehiclepurchase, in that, you know,
(05:44):
obviously we do offer a fullservice lease program.
This is like full service leaselight, almost right, like it's
it is yeah very comparable.
Yeah, like, I guess, maybe walkus through.
Obviously there's monthly fees,but it's a good way to kind of
streamline and flatline your,your cost of owning a vehicle
for a certain period of time.
And they walk us through thedifferent sort of time frames
that we can structure.
Yeah, sure.
Speaker 2 (06:05):
So we offer a one, uh one three year, five year plan.
It could be in between as well.
So one through five years.
But we're going to lock in thepricing itself, which is really
nice when we're talking aboutcreating a business plan for the
future, knowing what your costsare going to be year to day,
through three years or whateverthe rotation cycle might be of
(06:26):
that unit.
At least now the customer canexpect this is what it's going
to be for their maintenanceitself.
That really gives them theopportunity to be able to build
their business, expand theirbusiness, because now they're
really going to be going intofine detail and understanding
that a truck is going to cost Xamount this year, the next year
and the next year.
Now, again, this is just thepreventative maintenance item.
(06:47):
So it could be lube, oilfilters, just basic PMs, but
again we also offer transmission, differential fluids, dpf
cleanings, death cleanings aswell.
Ultimately, what we've done isreally highlighted the major
failing points of the vehicles,just based off of regular
maintenance, and really wantedto hone in on those to ensure
that those are taken care of forour customers.
Speaker 1 (07:10):
Gotcha.
So I guess really depending onthe fleet need, right, obviously
certain fleet sizes will havetheir own shops and own repair
facilities so they can leverageus for other items.
But for the ones that lean onus for a lot of service, or the
ones that have one to threetrucks and really don't have a
fleet manager or don't have aperson running the fleet, this
is where this program reallykind of kicks into high gear for
them, as far as you know,basically helping keep their
(07:32):
vehicles on the road at apredictable you know, I guess
monthly cost, or I guess evenfrom new truck sales you could
finance this into the actualpurchase price of the vehicle,
potentially.
Speaker 2 (07:42):
Yes, sir, yeah, so we .
So with the new truck salespurchase we absolutely can roll
in the Rush Care maintenancefees into the finance portion of
it, which is very convenientfor the customer.
Then we also do a subscriptionbase as well.
Now that could be monthly orthe customer, if they wanted to
pay annually, they could do thatas well.
I would say 90% of all of ourcustomers go through our monthly
(08:03):
subscription base, which isnice because we want to really
build that relationship with ourcustomer and, hypothetically,
if that truck is out of serviceor if it gets in an accident, we
have the ability monthly tojust change that out, substitute
another truck and or remove itfrom the program itself.
Speaker 1 (08:20):
That's a good point.
Yeah, so it gives you someflexibility if your fleet grows,
changes, whether you want it toor not, effectively, definitely
, yeah, it can kind of breathewith the company as it goes
through everything.
I think, given everythingthat's going on marketplace wise
, I think the other benefit tothis is, as you alluded to was,
obviously it's a fixed term one,three, five years and you've
got your price over that termand that's the price right.
(08:43):
There's no escalation, that'sit.
You're not.
Ideally, it gives you somegreat protection against any
potential rises in labor orparts costs.
Speaker 2 (08:53):
Definitely In the market.
We see a 29% increase withparts and labor annually.
This is just that great way ofjust locking in and saying that
this is what the maintenance isgoing to cost on that specific
unit.
Speaker 1 (09:04):
Right, and I guess the other.
The other nice thing for youknow a lot of our customers, you
know here in Ontario, you knowgo across the province, you know
hit different locations for usand you know every market
segment is different, right.
So labor is different price inone market than the other.
But again this allows them tostop in location A or location C
and it's already covered it,they've paid for it, it's good,
(09:25):
it's covered there, they'retaken care of effectively for it
.
Speaker 2 (09:28):
It's good, it's covered, they're taken care of,
effectively, correct, and what'snice about the Canadian market,
along with the United States,is that this, actually the
program, will be under ourentire umbrella for our
corporation.
So, regardless if they're upnorth, if they're in Florida,
texas, california or, like wewere just saying, just driving
up through Ontario, if we have adealership, they can stop in
and we're going to be able toassist.
Speaker 1 (09:47):
Excellent, that's huge.
I mean, we have a lot ofcustomers obviously around North
South and so I think that'sleveraging the strength of, you
know, the group that is Rush.
As far as we, you know, we canhave you covered.
You know, pretty much anywhereDefinitely, which is nice with
the size, and I guess the othernice part of a program like this
is, again, especially for thesmaller fleets that don't have
fleet managers or set kind ofauditing process in place.
(10:07):
You know, obviously rush carehas a way to track, document and
maintain and be able to provideany paperwork documentation you
need with regards to theservice history of these
vehicles while they're underthis program yeah, absolutely so
.
Speaker 2 (10:17):
We have two communication platforms.
Uh, one is going to be ourservice connected platform,
where, exactly what you werejust saying not only do we
communicate through, but wehouse all of the documents
internally.
When it it comes to warrantyand the repairs, it's going to
be based off of the root failureand, truthfully, what the
manufacturers are going to do issay are you taking care of this
vehicle up to our standards?
(10:39):
If you are, hey, we're going tocover it under warranty, based
off the root failure.
If you are not, then it couldgo the other direction.
With us being as large as we are, we really wanted to give our
customers the ability to have ahands-off approach and with us,
for Rush Care itself, what ourteam does is we'll track and
(11:02):
monitor each of the units thatare on the program to ensure
that they are up to speed withtheir PMs.
Just the cadence of it, whetherthat's based off of hours,
intervals or kilometers, um, andthen we're going to
pre-schedule and just ensurethat the truck is going to be,
you know, maintained properly.
Uh, that's going to be thenumber one failure for most of
these units.
Just riding down the road isjust the lack of maintenance.
Speaker 1 (11:23):
Right, fair, and I think it goes back even to you
know we were talking aboutearlier where it's.
You know, sometimes it's justyou don't have the staff to to
manage it properly, right?
Like a lot of times that thefailures get fixed when they
fail, right?
Like that's when you get thetow truck and it gets you out
there and you know there's costs, there's downtime, you're
you're just not in front of it,just you know, by nature you
(11:52):
just maybe don't have themanpower to it is, it's not your
core business.
Speaker 2 (11:54):
Sometimes you know they're, obviously it's not.
But smaller places, don'tCorrect.
You know we, we really want topartner with our customer and
help their business.
Um, and understanding that youknow the the they might not have
a fleet coordinator or abreakdown department.
Um, they might just have one ortwo trucks and they're just
trying to ensure that theircustomers, their customers, are
being taken care of.
So, um, with the point of,they're just trying to ensure
that their customers are beingtaken care of.
So, with the point of, they'renot the professional in our
(12:14):
industry, I apologize, they'rethe professional in theirs, and
that might be home goods,transportation of whatever
materials or products.
When it comes to trucks itself,that's what we specialize in
and you know, our one teamapproach of collectively using
everyone's knowledge is thebenefit of our organization.
We are able to provide that toour customer and provide
(12:37):
solutions that no one else can.
Speaker 1 (12:39):
Yeah, no, well said.
I think it's a nice program tolaunch.
The robustness behind it Ithink is huge right the fact
that the Rush Care platform isbehind us supporting it.
It being able to get in frontof the customers before there's
there's fails, try and keep thetrucks on the road and out of
the shop is you know as much aspossible and when they are in a
shop, kind of get them turnedaround as quick as possible by
(12:59):
being prepped and ready, knowwhat it's coming in for.
Uh, at least for the for theinitial servicing, and obviously
you find anything else that'sabove and beyond.
But at least you know you'vegot a window that's coming in
for this and you can kind ofturn around and get it on the
road.
So it's a great way to keep thevehicle up on the road with a
predictable managed financenumber to it that you can then
don't have these huge spikes inspend.
You know when a truck is in theshop or two trucks are in the
(13:21):
shop, you have a huge spend thatmonth and then nothing next
month.
From a cash flow point of viewjust helps you manage your
business a lot better as well.
Definitely does.
Yes, sir, excellent.
Well, I appreciate you kind ofstepping in, kind of walking
through the different expressprograms, which is great and new
.
And I think in this marketeveryone wants to get in and out
as quick as possible and knowwhat they're paying for and have
(13:42):
kind of a set plan of what thevehicle is coming in and out of
for and have that set up.
But so the planned maintenanceI think is huge to support
fleets and every customer reallyin helping manage their
equipment and keep them on theroad.
And let us do the heavy liftingof the stuff we do best, let
them do what they do best.
So I think it was a greatoverview of that and obviously
you know, reaching out to usdirectly to get information with
(14:03):
regards to their vehicles, wecan walk them through the
process and price outaccordingly, based on their
equipment and what they'relooking to do.
Definitely Excellent.
Well, hey, I appreciate it.
That concludes today's episode.
We do want to thank Nate forjoining us.
To catch up on all other pastepisodes, check out
transportationexchangepodcastca.
And until next time, thanks forwatching.
Popular Podcasts
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com
On Purpose with Jay Shetty
I’m Jay Shetty host of On Purpose the worlds #1 Mental Health podcast and I’m so grateful you found us. I started this podcast 5 years ago to invite you into conversations and workshops that are designed to help make you happier, healthier and more healed. I believe that when you (yes you) feel seen, heard and understood you’re able to deal with relationship struggles, work challenges and life’s ups and downs with more ease and grace. I interview experts, celebrities, thought leaders and athletes so that we can grow our mindset, build better habits and uncover a side of them we’ve never seen before. New episodes every Monday and Friday. Your support means the world to me and I don’t take it for granted — click the follow button and leave a review to help us spread the love with On Purpose. I can’t wait for you to listen to your first or 500th episode!