In this episode of our Special Hospitality Series in collaboration with Forbes Travel Guide, we spotlight two standout leaders from The Summit in Monaco: Scott Campbell, Director of Revenue Management at Hammock Beach Golf Resort & Spa, and Jeff Wielgopolan, Service Director at Meadowood Napa Valley.
What does it take to deliver world-class service—when you've never experienced it yourself? This powerful question sits at the heart of five-star hospitality, and both Scott and Jeff offer deep insight into how they lead teams to create authentic, elevated guest experiences that go far beyond expectations.
From Hammock Beach’s coastal charm and multi-generational appeal to Meadowood’s remarkable comeback following a devastating fire, both properties reflect a unique commitment to service, storytelling, and soul. Jeff’s past life as a Forbes Travel Guide inspector brings rare perspective to training and standards, while Scott’s philosophy balances innovation with emotional connection.
Together, they unpack the secrets to balancing consistency with flexibility, empowering teams to excel, and ensuring that luxury is a deeply personal and unforgettable experience.
Tune in for a meaningful look behind the stars of luxury hospitality—and the people who make it shine.
The final episode of Season 2 of our Special Hospitality Series with Forbes Travel Guide premieres next Thursday - don’t miss the grand finale!
Season 5 Launched Jan 15th. New Episodes Every Weds! Check out our first 4 Seasons.
https://www.traveltrendspodcast.com/
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:03):
luxury hospitality is the only industry that I could
think of in the world that thestaff are asked to perform
something that they themselvesrarely experience.
You know, if you work forhermes, you can touch the
leather and learn about the bag,and but I'm tasking you to
perform a five-star arrival, andyou've never stayed at a
five-star hotel.
(00:23):
And then I tell you oh, by theway, it also has to be different
for every single guest.
What does that mean?
How do we train someone's brainto think like a luxury guest?
How do we take standards andsomething scary like an
inspector and demystify it tothe point where it's actually
pretty inspiring to be able todeliver?
Speaker 2 (00:44):
Hello everyone and welcome back to our special
hospitality series inpartnership with our friends at
Forbes Travel Guide.
This is your host, danChristian, and we are in season
two of our Leaders Behind theStars series, and this is
episode nine of our 10-partseries, which means that next
Thursday will be our finalepisode, so make sure you're
subscribed on the streamingplatform of your choice to be
(01:06):
notified when that goes live.
And then we are posting clipsand highlights on all of our
social channels at Travel TrendsPodcast, which is LinkedIn,
youtube and Instagram, and ourfriends at Forbes Travel Guide
are also posting at ForbesTravel Guide on Instagram and
LinkedIn, so be sure to checkthose out, because I've got some
great highlights from both ofthese interviews that were
(01:27):
recorded live at the summit inMonaco.
So today we're bringing twoindividuals in, one a rising
star and one certainly a leaderbehind the stars.
We're speaking to ScottCampbell first, who is the
Director of Revenue Managementat the Hammock Beach golf resort
and spa in beautiful saintaugustine, florida.
(01:48):
They're actually just south ofsaint augustine, right along the
coast, a luxury oceanfrontresort with a spectacular golf
course as well.
And then we're going to bespeaking to jeff, who's the
service director at themeadowwood napa valley.
Now their website ismeadowwoodcom, so you're going
to want to check both of thoseout while we're having these
conversations.
(02:08):
But what's really interestingabout Scott is that he spent 15
years at Forbes Travel Guide andhis last role was the senior
vice president of learning anddevelopment, so he knows all
about service and hospitalityand he has been at Meadowood
Napa for the last four years and, very interestingly, they are
the only property in NorthernCalifornia with a Forbes Travel
(02:31):
Guide five-star rating for theirhotel and their spa.
And when you check out theirwebsite and look at the private
club and this incredible hotelthat has a 250-acre wine estate,
you'll see just exactly whythey've earned this recognition
for their lodging, their spa andjust check out the cuisine.
Both of these properties aretruly extraordinary.
(02:53):
I've definitely been inspiredto check them both out, but I
think you'll just hear in theconversations that we're having
with Scott and Jeff theircommitment to excellence,
leading their team and makingsure that the recognition is
spread out across all of thoseindividuals within the
organization that certainlydeserve the recognition for
achieving this status, althoughthese two individuals get to
(03:14):
travel to Monaco and be at thisspectacular event, so it was
great to be able to sit downwith them and have this
conversation.
So first I'd like to welcome inScott, the Director of Revenue
for Hammock Beach Golf Resort.
So tell us a little bit aboutwhat brings you to Forbes Travel
Guide Conference in Monaco.
Speaker 3 (03:29):
Yeah, it's an absolute pleasure to be here in
Monaco.
This here a little bitdifferent than Vegas, the place
that is the epitome of luxury.
So we've been a member of ratedby Forbes Travel Guide for the
past six years.
Now we are proud to have arecommended rating.
And yes, like you mentioned,it's an oceanfront luxury resort
located just south of StAugustine, right on the Atlantic
(03:51):
coast.
Absolutely beautiful property.
Speaker 2 (03:53):
Now it looks like I was checking the website out
before our conversation thismorning, but tell everyone just
a little bit about St Augustine,where you live, and just for
the historical context, becauseit is a unique part of the US.
Speaker 3 (04:04):
Yeah, st Augustine is proud to be the oldest city in
the entire United States,longest colonized from the
Europeans when they came up here, and we pride ourselves on our
history there.
Speaker 2 (04:14):
That's awesome.
Did you grow up there?
Is that originally home for you?
Speaker 3 (04:16):
No, I've moved all over the world, but I've got a
huge love of history and all ofthat.
So that's why I had to choosethat for home.
Speaker 2 (04:23):
Oh, that's awesome.
So, yeah, tell us a little bitabout your journey with Forbes
Travel Guide at the HammockBeach and Golf Club and how it's
contributed to your team'ssuccess and growth.
Speaker 3 (04:31):
Yeah, so I've worked in luxury resorts for many years
20 plus years now so I've hadthe great pleasure of
understanding what luxury meansfor not just the guests, but for
also our internal guests, ourstaff.
So it's something that we'vereally grown.
And again we've got a wonderfulteam that's helping this and
(04:54):
watching everyone kind of turninto a competition of how much
more can we do to make theseexperiences better?
Yeah, yeah.
Speaker 2 (04:58):
Yeah, that's great.
Now one of the things I'm keento ask all the hoteliers here is
what sets their property apart.
As you mentioned, being here inMonaco the epitome of luxury
and certainly it is probably oneof the best places for this
conference to be hosted, and wecertainly saw that in the
introduction this morning.
But tell us specifically aboutthe Hammock Beach Club and what
(05:19):
sets your business apart fromthe competition and really, I
guess, what makes it unique inthe luxury hospitality space and
the reason that you're here torepresent it.
Speaker 3 (05:29):
Absolutely.
We are extremely unique, justlike you said we are again.
Like I mentioned earlier, we'rean oceanfront luxury property
located right on the AtlanticOcean, unspoiled beach that will
never be developed.
We've got two signature PGAgolf courses, again right on the
ocean, more holes on theAtlantic Ocean than anywhere
else on the East Coast.
Pride ourselves in a 90,000square foot water park.
(05:51):
Many, many restaurants, pools,just a little bit of everything
for everyone so they can comeand you know, I like to describe
it kind of as an all inclusive.
That's not all inclusive, butit has everything that you'd be
looking for without ever havingto leave.
Speaker 2 (06:05):
Oh, that's cool.
Now, obviously, given thejourney you've been on with
Forbes, I'd like to give you theopportunity to share any advice
that you might have from thatexperience with especially those
hoteliers that are onlystarting their journey to become
part of the rating process andultimately, a five star rated
(06:26):
property.
So what would be some of thetips and suggestions you have
from your experience?
Speaker 3 (06:29):
The great thing about Forbes is they pride themselves
in the service.
It's what carries the mostweight in their ratings and
that's one thing that we don'ttake for granted.
And again, we use our staff tocreate that service and create
those memories that our guestswill take.
And you know I was talking to agentleman the other day that we
actually had a lady thatremembers vacationing at the
(06:51):
resort many years ago and saidthat when she gets older wants
to get married there.
And, sure enough, just thispast fall got married at Hammock
Beach.
Cool, so it's again it'screating that kind of feeling at
home.
It's a place where they feelthat they belong.
Yeah, and we just we enjoy whatwe do and how we are.
(07:13):
So unique and again, as we'relooking at other hoteliers
especially that are new is, youknow, be natural.
You know, luxury should not beforced.
It should be something that youhave a passion for and you
really like to do.
And we don't want our guests tofeel that it's something that's
kind of being being pushed downthere or anything else.
We want them to come and, youknow, get the value that they're
(07:36):
expecting and then going aboveand beyond something that they
would never expect.
And again, it's those memoriesthat they take, that they can
take home.
Speaker 2 (07:44):
That's awesome.
Thanks for that, scott.
Now, given that we're at thisiconic event together and this
is early in the conference thatwe're having this conversation,
but I'd be keen to know whatsome of the things you're
looking forward to, becauseclearly you haven't experienced
all the highlights yet, becausewe're just in the first day.
But tell us a little bit ofwhat it feels like to be here at
such an iconic event likeForbes Travel Guide in Monaco
and what you're hoping to getout of being here at the
(08:05):
conference.
Speaker 3 (08:06):
Yeah, the network is absolutely incredible to be able
to be among the world's bestleaders when it comes to
hospitality.
Understanding what works forthem and what we can learn from
each other is something thatI've taken with me on previous
summits and I'm looking forwardto it here.
Monaco has opened up the doorsto a lot more properties around
the world that maybe not able toget to Vegas.
(08:28):
So understanding that and againgoing back to the living in St
Augustine and the history andunderstanding how history plays
such an important role, not justhere in Monaco but kind of all
over the world, and how you cantie that into your property and
what that means as well soexcited to explore Monaco and
see what this principality hasto offer for us and how I can
(08:49):
bring some of these experiencesback and kind of curate them in
a different way.
Speaker 2 (08:53):
Yeah, I'm sure you'll have a lot of insights at the
end of this conference.
I mean, the opening sessionswere certainly quite inspiring,
but, given your role in theindustry and specifically at the
Hammock Beach Club, I'm surethere's some interesting trends
that stand out to you as we sithere together in 2025 that
you're paying attention to,especially in your role as
director of revenue, trying tofigure out how this business can
(09:15):
best be optimized and bring inmore guests and expand revenue
opportunities across the clientsthat are coming to the Hammock
Beach Club.
But tell us, what are some ofthe trends that you're paying
attention to in 25?
And how are you seeing some ofthe customer behavior changing
this year?
Speaker 3 (09:31):
Absolutely.
I think it was one of thepanelists mentioned in the
opening symposium that we don'tlike to follow trends.
But I like to look at is howcan we create those trends, how
can we beat those trendsetters?
And you know one thing that wesee, especially in Florida, a
lot is the growth in cruises andyou know the stat was mentioned
that 70% of cruises for 2025already booked.
(09:52):
And that's one thing you know,the stat was mentioned that 70%
of cruises for 2025 alreadybooked.
And that's one thing you know,especially for us, even going
back to with COVID and thepandemic and especially when
cruises opened back up, is thatwhole revenge.
Travel and cruises just tookoff and they still have.
And as a director of revenue,again, I have to kind of shift
quickly and understand, you know, what can we do to help
optimize revenue.
(10:13):
And as cruises were shut down,we had to realize well, what can
we do.
And that's where we use ourdestination as a true
(10:36):
opportunity of, you know, kindof making those excursions for
them.
You know we're kind of theirhome port and then where can
they go around there.
So you know, continuouslyshifting around is, you know,
again, europe is huge right nowwith travel and what can we
learn from what's working aroundthe world and keep guests
domestic and staying with us?
Speaker 2 (10:54):
Well, along those lines, I'm sure you're starting
to see that.
You know, especially with theluxury, they're more discerning
and the expectations continue torise.
Given the competition that youhave in the luxury space and I
think that was even somethingthat was mentioned this morning
I was like what is luxuryanymore?
Because there's so manydifferent classifications now.
Ultra luxury, it doesn't meanwhat it used to.
But when you're figuring outhow you innovate your business
(11:16):
and anticipate some of thoseevolving expectations, how are
you at the Hammock Beach Clubadapting your business to evolve
to meet those needs?
Speaker 3 (11:25):
It's a very challenging place right now
because, like you said, and it'sbeen mentioned, there's luxury
and there's ultra luxury andwhat is luxury and trying to
understand what is that, andthat's where we're always having
to kind of up our game and lookto see what can we do and what
can we grow from.
Again, going with trends iswe've got the benefit of our
property, having multi-bedroomcondos, up to 11 bedroom houses,
(11:49):
and understanding thatmulti-generational travel is
huge right now, a lot of peoplewanting to create those
experiences and those memoriesacross all of their family.
So that's been something thatwe've seen a big shift in in the
past, where it used to just becouples or retirees or someone
just wanting a golf escape, ornow it's let's bring the entire
family.
We've we've got the golf, thespa, the fine dining, something
that all of the family canexplore and enjoy, so kind of
(12:12):
setting ourselves apart from therest of it that you know most
places don't have that.
They have a hotel room and theycan't bring the family together
that way.
Speaker 2 (12:19):
Scott, one of the other questions I wanted to ask
you, given your high levelexecutive role in the industry
the fact you're all the way hereat the Forbes Travel Guide
Conference in Monaco I'd love ifyou wouldn't mind sharing some
advice from your perspective forthose people who are looking to
work their way up in thehospitality industry.
Speaker 3 (12:35):
Absolutely.
It's great to.
One thing I've learned over themany years is be moldable,
understanding that growth takesmany forms.
Step outside your comfort zone.
You know I've got a degree inhospitality.
I never expected to be inrevenue, but it was something
that someone saw, something inme and and helped me move
(12:56):
forward with that Um,understanding the different
operations and and you know, beable to step in and ask where
else you can help and what moreyou can learn.
It's something that I'll nevertake for granted because it's
definitely allowed me to move upinto where I'm at and continues
open doors to see what else isavailable.
But you know travel, go throughand you know it's.
(13:19):
The benefit of our industry iswe do get to travel and we
understand what that is and seewhat it's like in other
properties and you might seesomething from the outside that
wants you to, uh, to move intoanother direction that you don't
expect.
Speaker 2 (13:30):
Yeah, totally no.
I appreciate you sharing thosetips.
Now, I'm sure there's peoplewho've listened to this that are
now just checking out yourwebsite to get more familiar
with the hammock beach club andwhere it is in Florida, and and
I see you highlighted some ofthe amazing features of your
resort that certainly does makeit distinct and unique.
So if those people who arelistening to this want to book
(13:50):
with the hammock, I'd love foryou to be able to share some
more details on where best to goabout that, especially, or
travel industry partners, forthat matter, that might be
interested in promoting thehammock to their clients.
And then the other thing, ifyou wouldn't mind leaving us
with how best to connect withyou.
Speaker 3 (14:06):
Absolutely Easiest way for us is our website.
It's hammockbeachcom.
We're on all the major socialmedia channels, so you know,
definitely follow us on there.
You can connect throughout thatand we personally.
Linkedin is definitely theeasiest door.
You can always email medirectly through the property.
Speaker 2 (14:21):
That's great.
Thank you, Scott.
Pleasure to meet you here inMonaco.
Thanks so much for joining uson Travel Trends.
Speaker 3 (14:25):
Dan, it's a pleasure.
Thank you so much.
Speaker 2 (14:28):
I now have the privilege to sit down and speak
to Jeff Wiegopolen, who is theservice director at Meadowood,
napa Valley, and he is atwo-star general with Forbes
Travel Guide.
They have a five-star for thehotel and a five-star for the
spa, and I had a chance to speakto Jeff yesterday and I was
keen to bring him into theconversations here at the Forbes
Travel Guide the Summit inMonaco.
(14:48):
So, jeff, welcome to TravelTrends.
Thanks for making the time tojoin us.
Speaker 1 (14:52):
Thank you, Dan, for allowing me to have some time
with you today.
Speaker 2 (14:55):
For sure.
So tell us a bit of backgroundabout Meadowood, napa Valley,
because obviously part of theanswer is in the name.
You're in Napa Valley becausewhen I said to Jeff yesterday,
I'm like where are you based?
He's like Napa Valley, and Iwas like right, not everyone's
always based where their name ortheir place is, but he is, and
so he gets the privilege of nothaving to travel as much as he
used to because he used to workat Forbes Travel Guide as well.
So, yeah, tell us aboutMeadowood first, and then we'll
(15:16):
talk about your background.
Speaker 1 (15:17):
All right.
So Meadowood, napa Valley, is ain tradition in our American
wine country.
We have a 36-room property seton 250 acres, a beautiful
eight-room five-star spa, threepools, and what's interesting is
that the property actuallystarted as a country club back
(15:38):
in the early 1960s.
It was purchased by our currentowner in 1979, and then it was
transitioned into a hotel andsince then has obviously been
very much part of the localcommunity.
So sort of the idea is that youcould be swimming laps next to
a winery owner and then go visittheir winery.
So it's not just that you're ata hotel, but you feel like once
(16:00):
again you're part of the localcommunity.
Speaker 2 (16:02):
Very cool.
And then your background withForbes Travel Guide tell us your
journey there, because you onlythree years ago jumped from
Forbes Travel Guide over toMeadowood.
So yeah, restaurant divisionand then was a hotel restaurant
(16:27):
spa inspector.
Speaker 1 (16:28):
So if you ever want to know what a secret hotel
inspector looks like, you'relooking at one.
And then myself and my formercolleague Amanda Frazier, who's
now the president of standardsand ratings, sort of thought
that you know, we're putting allof this amazing information
about these incredibleexperiences into a computer and
(16:49):
then they die.
No one is learning from them,no one gets to see.
So, through a lot of effort,started a learning and
development division where wewould work directly with hotels
and restaurants and spas to helpthem understand what sort of
this very cloudy vision of whatfive-star service is, and
through that sort of obviouslyhoned and refined all of those,
(17:12):
all of those programs.
And you know when I we got to apoint where what was really
interesting is that I alwayslike to think that luxury
hospitality is the only industrythat I could think of in the
world, that the staff are askedto perform something that they
themselves rarely experience.
And so you know, if you workfor hermes, you can touch the
(17:33):
leather and learn about the bag,and but I'm tasking you to
perform a five-star arrival andyou've never stayed at a
five-star hotel.
And then I tell you oh, by theway, it also has to be different
for every single guest.
It's's like what does that mean?
How do we train someone's brainto think like a luxury guest?
How do we take standards andsomething scary like an
(17:55):
inspector and demystify it tothe point where it's actually
pretty inspiring to be able todeliver?
Speaker 2 (18:00):
Totally, that's fascinating.
So, given you have thatbackground, I think this is
really interesting becausecertainly when hotels get to
work with Forbes Travel Guideand understand the ratings and
standard systems, whichobviously you know very well
given your background, that'sobviously when they go on this
journey to improve theircustomer excellence and once
they get that stamp of approval,obviously it helps increase
(18:21):
business.
Was your property associatedwith Forbes Travel Guide before
you got involved?
Yes, oh, yeah, they were Okay,and so I guess that was part of
what I want to understand.
But then also, it's one thingto get certification, it's
certainly another thing to keepit.
So you mentioned you now havetwo stars.
Did you add an additional starin that time, or was there two
when you arrived and you'refocused on keeping those and
(18:42):
growing it?
Speaker 1 (18:43):
So there's a pretty interesting part about Meadowood
, napa Valley is that in 2019,it was, I believe, one of 11
properties on the planet toactually have a five-star hotel,
a five-star spa, along with afive-star restaurant, and then
we suffered a very devastatingfire in September of 2020 that
actually burnt down abouttwo-thirds of our room inventory
(19:05):
, along with our five-starrestaurant.
Speaker 2 (19:08):
I'm sorry to hear that.
Speaker 1 (19:08):
So we reopened in December of 2021 with a much
smaller footprint but a morestronger, a stronger focus on
the guest experience, that weget to know our guests far more
with a smaller hotel, and so wewere able to retain our five
stars for the hotel and the spaand then look forward to the day
(19:28):
in which we have a full servicefine dining restaurant back on
property.
Speaker 2 (19:32):
Oh, that's great.
Well, and obviously having youon board to navigate that,
because that certification isobviously going to have to
follow, as I understand howstrict the ratings process is.
Just because you were therebefore, you know you start from
scratch again, right, when youopen up that new restaurant now,
you have to go through theprocess of being ranked,
recognized and certified.
So I guess the other things Iwanted to ask you while we're
(19:53):
together here, Jeff, is that youhave the background with Forbes
Travel Guide.
You've been now three yearswith Metalwood and here we are
together in Monaco.
What brought you here this year?
Speaker 1 (20:04):
I just wanted to actually say it was an immense
amount of pressure when thatfirst rating came out, because
how would it look if thegentleman from Forbes Travel
Guide that's now back at theproperty level if we didn't do
it?
So, yeah, that's a big sigh ofrelief with the team, but
obviously I work with an amazingset of colleagues, so it's all
(20:27):
well handled on their end.
An amazing set of colleagues,so it's all well handled on
their end.
You know from, this is one ofmy favorite times of the year to
not only be able to be a partof it on the other side, which I
not have to work at, which is apretty nice benefit.
Yeah, but you know, I think thatwhen you ask almost anyone in
the world where do you go andget the best service, I think
(20:48):
many people would probably say afive-star hotel, and so here's
a collection of literally theworld's best leaders, of the
best properties.
So just be able to talk, ideate, collaborate, share stories.
You gain a lot of insight intoan operation and global
expectations to be able to takeback with your property.
Speaker 2 (21:11):
For sure, and that's why I thought it'd be unique to
ask you, because you've seen itfrom both sides and I guess you
know.
Here we are in 2025 in Monaco,and I'm sure you know every year
is different.
I've seen such a transformationfrom last year in Vegas, which
was amazing.
So now Monaco is on a wholenext level.
There's 715 guests this year,which is about 100 more than
last year, and it's much more ofan international organization.
(21:32):
So those are some of the thingsI've taken away, but what are
some of the highlights been foryou this year and I guess, the
sessions you've attended andsome of the highlights from
Monaco 2025.
Speaker 1 (21:41):
Yeah, with the discovery session yesterday.
We're pretty great with MeganTorrance about storytelling and
we had a really lively dialogueamongst all of the the hoteliers
and innkeepers about what do wedo to keep our staff inspired
and our guests enthralled withour offering.
I thought like just the overallprogramming has been remarkably
impressive.
(22:01):
Like this is a tough group tocater to.
We can spot, we can spotsomething pretty fast.
So the kudos to the FDG teamfor all the efforts that they've
put in.
It's really remarkable.
Speaker 2 (22:14):
Amanda Fraser, who you mentioned and I've gotten to
know quite well over the lastcouple of years because Amanda
and Jennifer are the two that wework most closely with to bring
this co-branded partnershiptogether.
I love the team and the wholeworking dynamic that we have,
and I guess that's one of thethings that I'd said to Amanda
is like how difficult it is toentertain entertainers.
Right, these are the peoplethat are hosts.
You know they not only, as yousaid, spot everything, but you
(22:36):
know you have to put on a wholenext level performance to
impress this audience, becausethis is what they do every day.
So, in terms of your future,with what you're seeing, another
thing I wanted to ask you,given your vantage point, are
what are some of the trends thatyou're seeing in 2025, whether
(22:57):
it be in luxury travel orhospitality, and, specifically
at Meadowood, what are some ofthe things you're?
Speaker 1 (22:59):
paying attention to.
You know, we always are justtrying to focus not only,
obviously, on the overallexperience, but making it very
particular to Meadowood, and sowhat we really want is for
someone to stay at our propertyand really feel as if they can't
get that experience anywhereelse.
So, you know, I'll readilyadmit that.
Um, you know, there's such anemphasis on technology and
(23:22):
putting tablets in the room andputting QR codes in public
spaces, whereas we feel likeyou're in Napa Valley, you're in
nature.
Sometimes sustainability meansactually not staring at a screen
and not picking up your phoneto now see a work email.
We print everything on ForestService Recouncil certified
(23:42):
paper, so it's still verysustainable, but we still want
you to have a little bit of anold school experience.
We want the property to feellike you're staying at an estate
of a family member and for itto not feel like you're staying
at a hotel, so to speak.
Right, yeah, so just theauthenticity of the experience
(24:02):
from start to finish.
I mentioned yesterday in one ofour discovery sessions that all
of our signage on property isactually inspired by the signs
from the early 1960s, and soeven visually it's.
It looks like not a modernhotel, right?
Um, looks like they're all.
I mean, they're all brand newsigns, yeah, but it looks like
it's just a little bit of athrowback with sort of a modern
(24:25):
way of the font and the design.
Yeah, um, but that it feelslike once again very distinctly
Meadowood.
Speaker 2 (24:31):
Oh, that's really cool.
Well, I've certainly enjoyedour conversation, jeff.
I'm sure our listeners have aswell.
If they want to find out moreabout Meadowood, napa Valley or
connect with you directly, howbest should they do so?
Speaker 1 (24:42):
If they would like to connect with me, I'm always
available on my LinkedIn at justJeff Wogapolin, and then go to
Meadowoodcom or our Instagram orour own LinkedIn page for more
information on us.
Speaker 2 (24:53):
Fantastic, jeff.
Well, I'm glad you made theconnection.
I'm really glad that we madethis time to speak now and
certainly I wish you everysuccess in the year ahead and
look forward to keeping in touch.
Speaker 1 (25:01):
All right, great.
Thank you so much.
Speaker 2 (25:03):
Thanks so much for joining us on this latest
episode of our specialhospitality series in
partnership with our friends atForbes Travel Guide.
I hope you've been enjoying ourLeaders Behind the Stars season
two.
We have one more episode tobring you next week and we're
going to have threeextraordinary individuals
joining us for this conversation.
So make sure that you areregistered on the streaming
(25:24):
platform of your choice to benotified next Thursday when that
episode goes live.
And also, as I mentioned at thebeginning, we're posting clips
and highlights on all our socialchannels, both at Forbes Travel
Guide and at Travel TrendsPodcast.
So be sure to check outLinkedIn, youtube and Instagram
as well for highlights from allof these conversations.
And I just want to say thanksagain to Jeff and Scott for
(25:46):
joining us for this conversation.
It was great to meet you bothand I look forward to seeing
your continued success andhopefully being back for season
three next year in Monaco.
But we'll talk about that nextweek and until then, safe
travels.
luxury hospitality is the only industry that I could
think of in the world that thestaff are asked to perform
something that they themselvesrarely experience.
You know, if you work forhermes, you can touch the
leather and learn about the bag,and but I'm tasking you to
perform a five-star arrival, andyou've never stayed at a
five-star hotel.
(00:23):
And then I tell you oh, by theway, it also has to be different
for every single guest.
What does that mean?
How do we train someone's brainto think like a luxury guest?
How do we take standards andsomething scary like an
inspector and demystify it tothe point where it's actually
pretty inspiring to be able todeliver?
Speaker 2 (00:44):
Hello everyone and welcome back to our special
hospitality series inpartnership with our friends at
Forbes Travel Guide.
This is your host, danChristian, and we are in season
two of our Leaders Behind theStars series, and this is
episode nine of our 10-partseries, which means that next
Thursday will be our finalepisode, so make sure you're
subscribed on the streamingplatform of your choice to be
(01:06):
notified when that goes live.
And then we are posting clipsand highlights on all of our
social channels at Travel TrendsPodcast, which is LinkedIn,
youtube and Instagram, and ourfriends at Forbes Travel Guide
are also posting at ForbesTravel Guide on Instagram and
LinkedIn, so be sure to checkthose out, because I've got some
great highlights from both ofthese interviews that were
(01:27):
recorded live at the summit inMonaco.
So today we're bringing twoindividuals in, one a rising
star and one certainly a leaderbehind the stars.
We're speaking to ScottCampbell first, who is the
Director of Revenue Managementat the Hammock Beach golf resort
and spa in beautiful saintaugustine, florida.
(01:48):
They're actually just south ofsaint augustine, right along the
coast, a luxury oceanfrontresort with a spectacular golf
course as well.
And then we're going to bespeaking to jeff, who's the
service director at themeadowwood napa valley.
Now their website ismeadowwoodcom, so you're going
to want to check both of thoseout while we're having these
conversations.
(02:08):
But what's really interestingabout Scott is that he spent 15
years at Forbes Travel Guide andhis last role was the senior
vice president of learning anddevelopment, so he knows all
about service and hospitalityand he has been at Meadowood
Napa for the last four years and, very interestingly, they are
the only property in NorthernCalifornia with a Forbes Travel
(02:31):
Guide five-star rating for theirhotel and their spa.
And when you check out theirwebsite and look at the private
club and this incredible hotelthat has a 250-acre wine estate,
you'll see just exactly whythey've earned this recognition
for their lodging, their spa andjust check out the cuisine.
Both of these properties aretruly extraordinary.
(02:53):
I've definitely been inspiredto check them both out, but I
think you'll just hear in theconversations that we're having
with Scott and Jeff theircommitment to excellence,
leading their team and makingsure that the recognition is
spread out across all of thoseindividuals within the
organization that certainlydeserve the recognition for
achieving this status, althoughthese two individuals get to
(03:14):
travel to Monaco and be at thisspectacular event, so it was
great to be able to sit downwith them and have this
conversation.
So first I'd like to welcome inScott, the Director of Revenue
for Hammock Beach Golf Resort.
So tell us a little bit aboutwhat brings you to Forbes Travel
Guide Conference in Monaco.
Speaker 3 (03:29):
Yeah, it's an absolute pleasure to be here in
Monaco.
This here a little bitdifferent than Vegas, the place
that is the epitome of luxury.
So we've been a member of ratedby Forbes Travel Guide for the
past six years.
Now we are proud to have arecommended rating.
And yes, like you mentioned,it's an oceanfront luxury resort
located just south of StAugustine, right on the Atlantic
(03:51):
coast.
Absolutely beautiful property.
Speaker 2 (03:53):
Now it looks like I was checking the website out
before our conversation thismorning, but tell everyone just
a little bit about St Augustine,where you live, and just for
the historical context, becauseit is a unique part of the US.
Speaker 3 (04:04):
Yeah, st Augustine is proud to be the oldest city in
the entire United States,longest colonized from the
Europeans when they came up here, and we pride ourselves on our
history there.
Speaker 2 (04:14):
That's awesome.
Did you grow up there?
Is that originally home for you?
Speaker 3 (04:16):
No, I've moved all over the world, but I've got a
huge love of history and all ofthat.
So that's why I had to choosethat for home.
Speaker 2 (04:23):
Oh, that's awesome.
So, yeah, tell us a little bitabout your journey with Forbes
Travel Guide at the HammockBeach and Golf Club and how it's
contributed to your team'ssuccess and growth.
Speaker 3 (04:31):
Yeah, so I've worked in luxury resorts for many years
20 plus years now so I've hadthe great pleasure of
understanding what luxury meansfor not just the guests, but for
also our internal guests, ourstaff.
So it's something that we'vereally grown.
And again we've got a wonderfulteam that's helping this and
(04:54):
watching everyone kind of turninto a competition of how much
more can we do to make theseexperiences better?
Yeah, yeah.
Speaker 2 (04:58):
Yeah, that's great.
Now one of the things I'm keento ask all the hoteliers here is
what sets their property apart.
As you mentioned, being here inMonaco the epitome of luxury
and certainly it is probably oneof the best places for this
conference to be hosted, and wecertainly saw that in the
introduction this morning.
But tell us specifically aboutthe Hammock Beach Club and what
(05:19):
sets your business apart fromthe competition and really, I
guess, what makes it unique inthe luxury hospitality space and
the reason that you're here torepresent it.
Speaker 3 (05:29):
Absolutely.
We are extremely unique, justlike you said we are again.
Like I mentioned earlier, we'rean oceanfront luxury property
located right on the AtlanticOcean, unspoiled beach that will
never be developed.
We've got two signature PGAgolf courses, again right on the
ocean, more holes on theAtlantic Ocean than anywhere
else on the East Coast.
Pride ourselves in a 90,000square foot water park.
(05:51):
Many, many restaurants, pools,just a little bit of everything
for everyone so they can comeand you know, I like to describe
it kind of as an all inclusive.
That's not all inclusive, butit has everything that you'd be
looking for without ever havingto leave.
Speaker 2 (06:05):
Oh, that's cool.
Now, obviously, given thejourney you've been on with
Forbes, I'd like to give you theopportunity to share any advice
that you might have from thatexperience with especially those
hoteliers that are onlystarting their journey to become
part of the rating process andultimately, a five star rated
(06:26):
property.
So what would be some of thetips and suggestions you have
from your experience?
Speaker 3 (06:29):
The great thing about Forbes is they pride themselves
in the service.
It's what carries the mostweight in their ratings and
that's one thing that we don'ttake for granted.
And again, we use our staff tocreate that service and create
those memories that our guestswill take.
And you know I was talking to agentleman the other day that we
actually had a lady thatremembers vacationing at the
(06:51):
resort many years ago and saidthat when she gets older wants
to get married there.
And, sure enough, just thispast fall got married at Hammock
Beach.
Cool, so it's again it'screating that kind of feeling at
home.
It's a place where they feelthat they belong.
Yeah, and we just we enjoy whatwe do and how we are.
(07:13):
So unique and again, as we'relooking at other hoteliers
especially that are new is, youknow, be natural.
You know, luxury should not beforced.
It should be something that youhave a passion for and you
really like to do.
And we don't want our guests tofeel that it's something that's
kind of being being pushed downthere or anything else.
We want them to come and, youknow, get the value that they're
(07:36):
expecting and then going aboveand beyond something that they
would never expect.
And again, it's those memoriesthat they take, that they can
take home.
Speaker 2 (07:44):
That's awesome.
Thanks for that, scott.
Now, given that we're at thisiconic event together and this
is early in the conference thatwe're having this conversation,
but I'd be keen to know whatsome of the things you're
looking forward to, becauseclearly you haven't experienced
all the highlights yet, becausewe're just in the first day.
But tell us a little bit ofwhat it feels like to be here at
such an iconic event likeForbes Travel Guide in Monaco
and what you're hoping to getout of being here at the
(08:05):
conference.
Speaker 3 (08:06):
Yeah, the network is absolutely incredible to be able
to be among the world's bestleaders when it comes to
hospitality.
Understanding what works forthem and what we can learn from
each other is something thatI've taken with me on previous
summits and I'm looking forwardto it here.
Monaco has opened up the doorsto a lot more properties around
the world that maybe not able toget to Vegas.
(08:28):
So understanding that and againgoing back to the living in St
Augustine and the history andunderstanding how history plays
such an important role, not justhere in Monaco but kind of all
over the world, and how you cantie that into your property and
what that means as well soexcited to explore Monaco and
see what this principality hasto offer for us and how I can
(08:49):
bring some of these experiencesback and kind of curate them in
a different way.
Speaker 2 (08:53):
Yeah, I'm sure you'll have a lot of insights at the
end of this conference.
I mean, the opening sessionswere certainly quite inspiring,
but, given your role in theindustry and specifically at the
Hammock Beach Club, I'm surethere's some interesting trends
that stand out to you as we sithere together in 2025 that
you're paying attention to,especially in your role as
director of revenue, trying tofigure out how this business can
(09:15):
best be optimized and bring inmore guests and expand revenue
opportunities across the clientsthat are coming to the Hammock
Beach Club.
But tell us, what are some ofthe trends that you're paying
attention to in 25?
And how are you seeing some ofthe customer behavior changing
this year?
Speaker 3 (09:31):
Absolutely.
I think it was one of thepanelists mentioned in the
opening symposium that we don'tlike to follow trends.
But I like to look at is howcan we create those trends, how
can we beat those trendsetters?
And you know one thing that wesee, especially in Florida, a
lot is the growth in cruises andyou know the stat was mentioned
that 70% of cruises for 2025already booked.
(09:52):
And that's one thing you know,the stat was mentioned that 70%
of cruises for 2025 alreadybooked.
And that's one thing you know,especially for us, even going
back to with COVID and thepandemic and especially when
cruises opened back up, is thatwhole revenge.
Travel and cruises just tookoff and they still have.
And as a director of revenue,again, I have to kind of shift
quickly and understand, you know, what can we do to help
optimize revenue.
(10:13):
And as cruises were shut down,we had to realize well, what can
we do.
And that's where we use ourdestination as a true
(10:36):
opportunity of, you know, kindof making those excursions for
them.
You know we're kind of theirhome port and then where can
they go around there.
So you know, continuouslyshifting around is, you know,
again, europe is huge right nowwith travel and what can we
learn from what's working aroundthe world and keep guests
domestic and staying with us?
Speaker 2 (10:54):
Well, along those lines, I'm sure you're starting
to see that.
You know, especially with theluxury, they're more discerning
and the expectations continue torise.
Given the competition that youhave in the luxury space and I
think that was even somethingthat was mentioned this morning
I was like what is luxuryanymore?
Because there's so manydifferent classifications now.
Ultra luxury, it doesn't meanwhat it used to.
But when you're figuring outhow you innovate your business
(11:16):
and anticipate some of thoseevolving expectations, how are
you at the Hammock Beach Clubadapting your business to evolve
to meet those needs?
Speaker 3 (11:25):
It's a very challenging place right now
because, like you said, and it'sbeen mentioned, there's luxury
and there's ultra luxury andwhat is luxury and trying to
understand what is that, andthat's where we're always having
to kind of up our game and lookto see what can we do and what
can we grow from.
Again, going with trends iswe've got the benefit of our
property, having multi-bedroomcondos, up to 11 bedroom houses,
(11:49):
and understanding thatmulti-generational travel is
huge right now, a lot of peoplewanting to create those
experiences and those memoriesacross all of their family.
So that's been something thatwe've seen a big shift in in the
past, where it used to just becouples or retirees or someone
just wanting a golf escape, ornow it's let's bring the entire
family.
We've we've got the golf, thespa, the fine dining, something
that all of the family canexplore and enjoy, so kind of
(12:12):
setting ourselves apart from therest of it that you know most
places don't have that.
They have a hotel room and theycan't bring the family together
that way.
Speaker 2 (12:19):
Scott, one of the other questions I wanted to ask
you, given your high levelexecutive role in the industry
the fact you're all the way hereat the Forbes Travel Guide
Conference in Monaco I'd love ifyou wouldn't mind sharing some
advice from your perspective forthose people who are looking to
work their way up in thehospitality industry.
Speaker 3 (12:35):
Absolutely.
It's great to.
One thing I've learned over themany years is be moldable,
understanding that growth takesmany forms.
Step outside your comfort zone.
You know I've got a degree inhospitality.
I never expected to be inrevenue, but it was something
that someone saw, something inme and and helped me move
(12:56):
forward with that Um,understanding the different
operations and and you know, beable to step in and ask where
else you can help and what moreyou can learn.
It's something that I'll nevertake for granted because it's
definitely allowed me to move upinto where I'm at and continues
open doors to see what else isavailable.
But you know travel, go throughand you know it's.
(13:19):
The benefit of our industry iswe do get to travel and we
understand what that is and seewhat it's like in other
properties and you might seesomething from the outside that
wants you to, uh, to move intoanother direction that you don't
expect.
Speaker 2 (13:30):
Yeah, totally no.
I appreciate you sharing thosetips.
Now, I'm sure there's peoplewho've listened to this that are
now just checking out yourwebsite to get more familiar
with the hammock beach club andwhere it is in Florida, and and
I see you highlighted some ofthe amazing features of your
resort that certainly does makeit distinct and unique.
So if those people who arelistening to this want to book
(13:50):
with the hammock, I'd love foryou to be able to share some
more details on where best to goabout that, especially, or
travel industry partners, forthat matter, that might be
interested in promoting thehammock to their clients.
And then the other thing, ifyou wouldn't mind leaving us
with how best to connect withyou.
Speaker 3 (14:06):
Absolutely Easiest way for us is our website.
It's hammockbeachcom.
We're on all the major socialmedia channels, so you know,
definitely follow us on there.
You can connect throughout thatand we personally.
Linkedin is definitely theeasiest door.
You can always email medirectly through the property.
Speaker 2 (14:21):
That's great.
Thank you, Scott.
Pleasure to meet you here inMonaco.
Thanks so much for joining uson Travel Trends.
Speaker 3 (14:25):
Dan, it's a pleasure.
Thank you so much.
Speaker 2 (14:28):
I now have the privilege to sit down and speak
to Jeff Wiegopolen, who is theservice director at Meadowood,
napa Valley, and he is atwo-star general with Forbes
Travel Guide.
They have a five-star for thehotel and a five-star for the
spa, and I had a chance to speakto Jeff yesterday and I was
keen to bring him into theconversations here at the Forbes
Travel Guide the Summit inMonaco.
(14:48):
So, jeff, welcome to TravelTrends.
Thanks for making the time tojoin us.
Speaker 1 (14:52):
Thank you, Dan, for allowing me to have some time
with you today.
Speaker 2 (14:55):
For sure.
So tell us a bit of backgroundabout Meadowood, napa Valley,
because obviously part of theanswer is in the name.
You're in Napa Valley becausewhen I said to Jeff yesterday,
I'm like where are you based?
He's like Napa Valley, and Iwas like right, not everyone's
always based where their name ortheir place is, but he is, and
so he gets the privilege of nothaving to travel as much as he
used to because he used to workat Forbes Travel Guide as well.
So, yeah, tell us aboutMeadowood first, and then we'll
(15:16):
talk about your background.
Speaker 1 (15:17):
All right.
So Meadowood, napa Valley, is ain tradition in our American
wine country.
We have a 36-room property seton 250 acres, a beautiful
eight-room five-star spa, threepools, and what's interesting is
that the property actuallystarted as a country club back
(15:38):
in the early 1960s.
It was purchased by our currentowner in 1979, and then it was
transitioned into a hotel andsince then has obviously been
very much part of the localcommunity.
So sort of the idea is that youcould be swimming laps next to
a winery owner and then go visittheir winery.
So it's not just that you're ata hotel, but you feel like once
(16:00):
again you're part of the localcommunity.
Speaker 2 (16:02):
Very cool.
And then your background withForbes Travel Guide tell us your
journey there, because you onlythree years ago jumped from
Forbes Travel Guide over toMeadowood.
So yeah, restaurant divisionand then was a hotel restaurant
(16:27):
spa inspector.
Speaker 1 (16:28):
So if you ever want to know what a secret hotel
inspector looks like, you'relooking at one.
And then myself and my formercolleague Amanda Frazier, who's
now the president of standardsand ratings, sort of thought
that you know, we're putting allof this amazing information
about these incredibleexperiences into a computer and
(16:49):
then they die.
No one is learning from them,no one gets to see.
So, through a lot of effort,started a learning and
development division where wewould work directly with hotels
and restaurants and spas to helpthem understand what sort of
this very cloudy vision of whatfive-star service is, and
through that sort of obviouslyhoned and refined all of those,
(17:12):
all of those programs.
And you know when I we got to apoint where what was really
interesting is that I alwayslike to think that luxury
hospitality is the only industrythat I could think of in the
world, that the staff are askedto perform something that they
themselves rarely experience.
And so you know, if you workfor hermes, you can touch the
(17:33):
leather and learn about the bag,and but I'm tasking you to
perform a five-star arrival andyou've never stayed at a
five-star hotel.
And then I tell you oh, by theway, it also has to be different
for every single guest.
It's's like what does that mean?
How do we train someone's brainto think like a luxury guest?
How do we take standards andsomething scary like an
(17:55):
inspector and demystify it tothe point where it's actually
pretty inspiring to be able todeliver?
Speaker 2 (18:00):
Totally, that's fascinating.
So, given you have thatbackground, I think this is
really interesting becausecertainly when hotels get to
work with Forbes Travel Guideand understand the ratings and
standard systems, whichobviously you know very well
given your background, that'sobviously when they go on this
journey to improve theircustomer excellence and once
they get that stamp of approval,obviously it helps increase
(18:21):
business.
Was your property associatedwith Forbes Travel Guide before
you got involved?
Yes, oh, yeah, they were Okay,and so I guess that was part of
what I want to understand.
But then also, it's one thingto get certification, it's
certainly another thing to keepit.
So you mentioned you now havetwo stars.
Did you add an additional starin that time, or was there two
when you arrived and you'refocused on keeping those and
(18:42):
growing it?
Speaker 1 (18:43):
So there's a pretty interesting part about Meadowood
, napa Valley is that in 2019,it was, I believe, one of 11
properties on the planet toactually have a five-star hotel,
a five-star spa, along with afive-star restaurant, and then
we suffered a very devastatingfire in September of 2020 that
actually burnt down abouttwo-thirds of our room inventory
(19:05):
, along with our five-starrestaurant.
Speaker 2 (19:08):
I'm sorry to hear that.
Speaker 1 (19:08):
So we reopened in December of 2021 with a much
smaller footprint but a morestronger, a stronger focus on
the guest experience, that weget to know our guests far more
with a smaller hotel, and so wewere able to retain our five
stars for the hotel and the spaand then look forward to the day
(19:28):
in which we have a full servicefine dining restaurant back on
property.
Speaker 2 (19:32):
Oh, that's great.
Well, and obviously having youon board to navigate that,
because that certification isobviously going to have to
follow, as I understand howstrict the ratings process is.
Just because you were therebefore, you know you start from
scratch again, right, when youopen up that new restaurant now,
you have to go through theprocess of being ranked,
recognized and certified.
So I guess the other things Iwanted to ask you while we're
(19:53):
together here, Jeff, is that youhave the background with Forbes
Travel Guide.
You've been now three yearswith Metalwood and here we are
together in Monaco.
What brought you here this year?
Speaker 1 (20:04):
I just wanted to actually say it was an immense
amount of pressure when thatfirst rating came out, because
how would it look if thegentleman from Forbes Travel
Guide that's now back at theproperty level if we didn't do
it?
So, yeah, that's a big sigh ofrelief with the team, but
obviously I work with an amazingset of colleagues, so it's all
(20:27):
well handled on their end.
An amazing set of colleagues,so it's all well handled on
their end.
You know from, this is one ofmy favorite times of the year to
not only be able to be a partof it on the other side, which I
not have to work at, which is apretty nice benefit.
Yeah, but you know, I think thatwhen you ask almost anyone in
the world where do you go andget the best service, I think
(20:48):
many people would probably say afive-star hotel, and so here's
a collection of literally theworld's best leaders, of the
best properties.
So just be able to talk, ideate, collaborate, share stories.
You gain a lot of insight intoan operation and global
expectations to be able to takeback with your property.
Speaker 2 (21:11):
For sure, and that's why I thought it'd be unique to
ask you, because you've seen itfrom both sides and I guess you
know.
Here we are in 2025 in Monaco,and I'm sure you know every year
is different.
I've seen such a transformationfrom last year in Vegas, which
was amazing.
So now Monaco is on a wholenext level.
There's 715 guests this year,which is about 100 more than
last year, and it's much more ofan international organization.
(21:32):
So those are some of the thingsI've taken away, but what are
some of the highlights been foryou this year and I guess, the
sessions you've attended andsome of the highlights from
Monaco 2025.
Speaker 1 (21:41):
Yeah, with the discovery session yesterday.
We're pretty great with MeganTorrance about storytelling and
we had a really lively dialogueamongst all of the the hoteliers
and innkeepers about what do wedo to keep our staff inspired
and our guests enthralled withour offering.
I thought like just the overallprogramming has been remarkably
impressive.
(22:01):
Like this is a tough group tocater to.
We can spot, we can spotsomething pretty fast.
So the kudos to the FDG teamfor all the efforts that they've
put in.
It's really remarkable.
Speaker 2 (22:14):
Amanda Fraser, who you mentioned and I've gotten to
know quite well over the lastcouple of years because Amanda
and Jennifer are the two that wework most closely with to bring
this co-branded partnershiptogether.
I love the team and the wholeworking dynamic that we have,
and I guess that's one of thethings that I'd said to Amanda
is like how difficult it is toentertain entertainers.
Right, these are the peoplethat are hosts.
You know they not only, as yousaid, spot everything, but you
(22:36):
know you have to put on a wholenext level performance to
impress this audience, becausethis is what they do every day.
So, in terms of your future,with what you're seeing, another
thing I wanted to ask you,given your vantage point, are
what are some of the trends thatyou're seeing in 2025, whether
(22:57):
it be in luxury travel orhospitality, and, specifically
at Meadowood, what are some ofthe things you're?
Speaker 1 (22:59):
paying attention to.
You know, we always are justtrying to focus not only,
obviously, on the overallexperience, but making it very
particular to Meadowood, and sowhat we really want is for
someone to stay at our propertyand really feel as if they can't
get that experience anywhereelse.
So, you know, I'll readilyadmit that.
Um, you know, there's such anemphasis on technology and
(23:22):
putting tablets in the room andputting QR codes in public
spaces, whereas we feel likeyou're in Napa Valley, you're in
nature.
Sometimes sustainability meansactually not staring at a screen
and not picking up your phoneto now see a work email.
We print everything on ForestService Recouncil certified
(23:42):
paper, so it's still verysustainable, but we still want
you to have a little bit of anold school experience.
We want the property to feellike you're staying at an estate
of a family member and for itto not feel like you're staying
at a hotel, so to speak.
Right, yeah, so just theauthenticity of the experience
(24:02):
from start to finish.
I mentioned yesterday in one ofour discovery sessions that all
of our signage on property isactually inspired by the signs
from the early 1960s, and soeven visually it's.
It looks like not a modernhotel, right?
Um, looks like they're all.
I mean, they're all brand newsigns, yeah, but it looks like
it's just a little bit of athrowback with sort of a modern
(24:25):
way of the font and the design.
Yeah, um, but that it feelslike once again very distinctly
Meadowood.
Speaker 2 (24:31):
Oh, that's really cool.
Well, I've certainly enjoyedour conversation, jeff.
I'm sure our listeners have aswell.
If they want to find out moreabout Meadowood, napa Valley or
connect with you directly, howbest should they do so?
Speaker 1 (24:42):
If they would like to connect with me, I'm always
available on my LinkedIn at justJeff Wogapolin, and then go to
Meadowoodcom or our Instagram orour own LinkedIn page for more
information on us.
Speaker 2 (24:53):
Fantastic, jeff.
Well, I'm glad you made theconnection.
I'm really glad that we madethis time to speak now and
certainly I wish you everysuccess in the year ahead and
look forward to keeping in touch.
Speaker 1 (25:01):
All right, great.
Thank you so much.
Speaker 2 (25:03):
Thanks so much for joining us on this latest
episode of our specialhospitality series in
partnership with our friends atForbes Travel Guide.
I hope you've been enjoying ourLeaders Behind the Stars season
two.
We have one more episode tobring you next week and we're
going to have threeextraordinary individuals
joining us for this conversation.
So make sure that you areregistered on the streaming
(25:24):
platform of your choice to benotified next Thursday when that
episode goes live.
And also, as I mentioned at thebeginning, we're posting clips
and highlights on all our socialchannels, both at Forbes Travel
Guide and at Travel TrendsPodcast.
So be sure to check outLinkedIn, youtube and Instagram
as well for highlights from allof these conversations.
And I just want to say thanksagain to Jeff and Scott for
(25:46):
joining us for this conversation.
It was great to meet you bothand I look forward to seeing
your continued success andhopefully being back for season
three next year in Monaco.
But we'll talk about that nextweek and until then, safe
travels.
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