Triple Sat

Triple Sat

Join us on our tasty journey as three restaurant industry veterans dish out insights, laughs, and heartwarming tales from the hospitality world! From serving up scrumptious meals to crafting unforgettable dining experiences, we're here to share our secrets to making customers happy, one delicious bite at a time. Welcome to Triple Sat, where fun and fabulous service collide!

Episodes

Triple Sat Travels - Atlantic City

April 21, 2025 • 40 mins
In this episode, the crew heads to Atlantic City for a weekend that checks all the boxes: craft beers, live music, the thrill of the casino floor, and dinner with an ocean view. From tasting beers to rolling the dice, we're breaking down the highlights (and a few lowlights) of our trip to the AC beer and music festival. Come for the festival recap, stay for the tales of questionable luck and excellent food. Cheers to good times, co...
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Safe to Serve: Navigating Food Allergies

April 7, 2025 • 35 mins
Food allergies aren't just dietary preferences - they are serious health concerns that impact millions of people every day. In this episode, we talk about the responsibilities and challenges of safely serving guests with food allergies. From cross-contamination to communication breakdowns, we explore what it really takes to create a safe dining experience. Whether you're on the line, on the floor, or managing the whole operation, t...
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Triple Sat Travels - Savannah

March 24, 2025 • 41 mins
Southern charm and, maybe, a few questionable decisions. We took a trip to Savannah, and let's just say ..... the city's hospitality game is strong, but so were the cocktails. In this episode, we break down every sip, bite, and service encounter from our adventure. From bars that made us feel like VIPs to restaurants where we questioned our life choices, we're spilling the sweet tea (and maybe a little bourbon). Did we find th...
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Best and Worst Dressed

March 10, 2025 • 29 mins
Lights, camera... questionable fashion choices! In this star-studded episode, we roll out the red carpet (at least the freshly vacuumed non-slip rugs) for the best and worst-dressed guests we have encountered. From five-star elegance to "Did they sleep in that?" disasters, we're handing out imaginary awards for the most unforgettable outfits in hospitality history. Expect dramatic reveals, style shocks, and a few wardrobe malfunct...
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War Stories

February 24, 2025 • 31 mins
Welcome to the trenches of food, bar, and catering service, where the only thing stronger than the espresso is the staff's will to survive. In this episode, we swap our wildest battle scars from the floor and the bar, and that one time, we chased a drunken woman around the parking lot! From customer meltdowns to kitchen disasters, we are serving up the good, the bad, and the hilariously absurd moments that make the hospitality wor...
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Check, Please

February 10, 2025 • 38 mins
Ah, the end of a great meal- the plates are empty, the drinks are drained, and then.... the check arrives. Do you reach for it like a hero? Do you pretend to check your phone until someone else grabs it? In this episode, we are breaking down the awkward and sometimes down right dramatic art of paying the bill. From the high-stakes dance of splitting the check to the mysterious math of "Venmo me later," we dive fork-first into one...
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But Wait

January 27, 2025 • 26 mins
Ever been told, 'It's just a 20-minute wait,' and suddenly you're calculating how long you can survive on complimentary mints? In this episode, we are here to decode the mystery of the restaurant waitlist. We are diving into the restaurant host's psychology, strategy, and power plays. We will teach you to wait like a pro or at least pretend you're not secretly starving and judging everyone eating before you.
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Happy 2025

January 13, 2025 • 18 mins
New Year, New Us! Just kidding - we're still the same hosts you've tolerated (and maybe even liked?) throughout 2024. In this episode, we're embracing change by talking about resolutions, goals, vision boards, and getting in some vacation time. Whether it's boosting sales, improving work-life balance, or just surviving the January blues, we've got tips, laughs, and maybe a resolution or two. Grab a coffee- or something stronger- an...
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Server PSA

December 30, 2024 • 40 mins
In this episode, we tackle the serious (and seriously funny) art of surviving the dining room floor. From decoding passive-aggressive customer code words to navigating the minefield of coworkers, this episode serves up hot tips and spicier commentary. Warning: may cause side effects like spontaneous laughter, better tips, and an urgent need for a coffee refill.
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Happy Holidays

December 16, 2024 • 30 mins
Hospitality for the holidays: Serving up warmth and cheer. It's the season of joy, kindness, and a little chaos- just like your favorite holiday dinner service. In this heartwarming episode, we unwrap stories of hospitality magic that go beyond the plate. From our favorite customers and clients to servers who sprinkle extra cheer with every refill, we talk about the little things that make the season feel special. So grab a cup of...
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Dos and Don'ts

December 2, 2024 • 34 mins
Welcome to table manners & mayhem, the podcast where we spill the tea (but not on the floor, please) about what really goes on in restaurants. Think of it as a survival guide to dining out without becoming that customer. We’ll dish out the dos that make servers smile and the don’ts that have bartenders plotting your exile. Whether you’re a fork-dropper, a menu-modifier, or a 'water-with-no-ice-extra-lemon' type, this episode has th...
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The Un-special Effect

November 18, 2024 • 25 mins
Specials: the chef's creative masterpiece, happy hour, and Black Friday specials are sometimes the customer's ultimate playground for chaos. Join us as we unpack the wild ways guests twist the word "special" into "I'll take that, but make it gluten-free, sugar-free, or unicorn-shaped." From substitutions gone rogue to demands that defy logic, this episode is a laugh-out-loud guide to what happens when customers take "special" to a ...
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Delaware Restaurant Association - Women of Hospitality 2024

November 4, 2024 • 38 mins
Join us for a celebration of powerhouse women at the Delaware Restaurant Association's Women of Hospitality Event! This event shines a spotlight on the incredible women redefining hospitality. We are bringing unfiltered questions to the people that bring the service - from "What's the weirdest guest request you've ever gotten?" to "Strange food pairings." Tune in as we dive into the real, ridiculous, and downright hilarious side...
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In The Weeds

October 14, 2024 • 35 mins
Lost in the weeds: Tales from the service trenches. We've all been there - tickets piling up, tables waiting, and your brain about to short-circuit. In this episode, we dive deep into the chaos of being in the weeds. We swap war stories from the dining room battlefield, share survival tips, and find a way to laugh through it all. Whether you are a veteran server or just curious about the madness behind the scenes, grab a drink (yo...
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It's a Team Effort

September 30, 2024 • 33 mins
Welcome to Bases Loaded & Tables Wrecked, the only podcast episode where youth baseball teams turn restaurants into chaos zones! Whether it’s 20 kids ordering 80 chicken tenders, coaches trying to manage a team full of sugar-fueled wildcards, or the unsung heroes (aka the servers) dodging fastballs of french fries—we’ve got it all. Tune in for the behind-the-scenes madness of dining out with the world’s most unpredictable MVPs!
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Micro Moments

September 16, 2024 • 26 mins
Micro Moments, Mega Impact: Turning Tiny Interactions into BIG Wins! In this episode, we dive into the magic of micro-moments - the small, often overlooked interactions with customers that can make or break their experience. But we're not here to dwell on the missteps! With a sprinkle of humor and a dash of positivity, we'll show you how these brief encounters can turn into memorable, loyalty-building moments. Whether it's a quick...
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Meet Your Meat

September 2, 2024 • 23 mins
Welcome to *Meat Your Meat*, the podcast episode that lays it all out-- no fowl play here! Ever wonder what came first, the chicken or your dinner? We're hatching the secrets of your favorite poultry, from the coop to the kitchen. Get ready to laugh as we pluck apart the stories of where chicken really comes from, meet the feathered friends who make it possible, and maybe even ruffle a few feathers along the way. If you're ready to...
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Waters for the Table

August 17, 2024 • 29 mins
What better topic to discuss on a hot August day than water?! In our first episode, we tackle the all-too-common question, "Can we start with waters for the whole table?" We discuss the ins and outs of what the blanket statement "waters for the table" really means in terms of inefficiency, frustration, and waste. Jen, Jess, and Kathy offer their insights from a behind-the-scenes perspective on what seems to be the most simple req...
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