Feedback Is a Gift! and this is how it works - Jessica Neal & Patty McCord

In this episode of Truth Works, Jessica Neal and Patty McCord break down the power, pitfalls, and practices of candid feedback—from Netflix boardrooms to personal moments that stick for life. Discover how feedback (both good and bad) becomes the engine of trust, growth, and culture.

This episode is a rerun but an important topic for us to keep in mind.

Topics & Timestamps:

• [00:00] Opening story: a small act of appreciation
• [01:00] Welcome to Truth Works and theme intro
• [03:00] Production crew feedback moment
• [05:00] Why candid feedback is hard—fear & discomfort
• [07:00] Giving feedback is a learned skill
• [10:00] Positive feedback is often overlooked
• [13:00] Why people fear hearing “feedback”
• [15:00] Netflix culture: obsession with improvement
• [17:00] Impact of lacking positive reinforcement
• [20:00] Feedback as a gift—even if unwelcome
• [22:30] Great feedback has examples and instructions
• [26:00] Cultural differences in feedback styles
• [30:00] Anonymous feedback problems
• [33:00] Modeling feedback behavior as a leader
• [36:00] In-the-moment feedback is most effective
• [38:00] Retention and acknowledgement
• [40:00] The ripple effect of good feedback
• [43:00] Giving feedback with care and solutions
• [46:00] Motivation: feedback that fits the person
• [49:00] Reed Hastings story: positive feedback challenge
• [52:00] Ending reflections and key takeaways
• [55:00] Listener question: when feedback gets petty
• [59:00] Personal jabs vs helpful feedback
• [01:02:00] Creating a feedback culture—final thoughts