Ellen Bensky and Christopher Parsons join the podcast to talk about how Turner Fleischer built a digital twin of their practice. We get into what it means to intentionally work on the firm—not just in it—and how Turner Fleischer has operationalized innovation inside a service-based business.
Ellen shares how the firm protects time for internal research, why curiosity and empowerment are foundational to lasting change, and how knowledge management evolved into a strategic priority as the firm scaled from 60 to 250 people.
We dive into the tools, teams, and processes behind their KM system, how learning and teaching became part of the firm’s DNA, and how AI is being used not to replace people but to simplify and amplify expert knowledge.
Along the way, we unpack some of their most creative internal programs and reflect on the powerful role knowledge management plays not just inside the firm, but across the entire AEC community.
To learn more about Ellen Bensky and Christopher Parsons, see the full show notes with links at https://trxl.co/194
To get more great conversations with AEC technology leaders on the TRXL podcast please visit https://trxl.co
_____
Episode Sponsor:
Knowledge Architecture
Knowledge Architecture builds knowledge management software for AEC firms. Our flagship software product is Synthesis, the leading Intranet + AI Search solution for AEC firms. Synthesis integrates with common industry software like Deltek, Unanet, Newforma, and OpenAsset. Founded in 2009, Knowledge Architecture is privately-held, employee-owned, and passionate about co-creating and sharing best practices to advance the state of knowledge management in the AEC industry. Learn more at https://www.knowledge-architecture.com/.
-----
Sign up to become a TRXL member.
- Free members get email notifications when new episodes are released and when new posts are published on TRXL.co
- Paid supporters of TRXL+ get ad-free podcast episodes, full show notes, and exclusive Leadership Edge email newsletters from TRXL
Provide feedback for this episode at https://trxl.co/feedback
Popular Podcasts
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
The Joe Rogan Experience
The official podcast of comedian Joe Rogan.
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Special Summer Offer: Exclusively on Apple Podcasts, try our Dateline Premium subscription completely free for one month! With Dateline Premium, you get every episode ad-free plus exclusive bonus content.