[REPLAY] Stop Losing Clients: the WOW Factor to Build Wealth as a Realtor

In this throwback episode, Chris dives into the art of delivering exceptional service to current clients to naturally attract new ones. From setting clear expectations to thoughtful gift-giving, Chris outlines actionable strategies that not only enhance the client experience but also foster trust, loyalty, and referrals. 

Key Takeaways

1. Proactive Communication: Avoid “open loops” by calling clients before they call you and setting clear timelines for updates.
2. Anticipate Needs: Learn to recognize what clients need before they even ask, creating an unforgettable customer experience.
3. Set Expectations Early: Transparency about processes like appraisals or showings prevents miscommunication and builds trust.
4. The Power of Gifts: Choose gifts that create lasting impressions and keep you top-of-mind, like branded items or experiences.
5. Leverage Reciprocity: Simple gestures of generosity can leave a powerful, positive impression that leads to repeat and referral business.

Connect with Chris

• Instagram: @craddrock
• Facebook: Uncommon Real Estate

RESOURCES: 

🏠 The Redux Group: hire or refer Chris’s Real Estate Team Serving Northern VA & Richmond VA, Washington DC, and Maryland

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