In this episode of Uncontested Investing, we will wrap up our deep dive into property management by exploring one of the smartest scaling tools in real estate: virtual assistants (VAs). From tenant communication to maintenance coordination and bookkeeping, VAs are changing the game for landlords, operators, and investors of all sizes.
We're breaking down how VAs can handle everything from leasing logistics to after-hours emergency calls and why using them can make a small operation look like a Fortune 500 team.
If you've been overwhelmed by the day-to-day or wondering how to grow without burning out, this episode offers real solutions with tested systems and tools.
Key Talking Points of the Episode
00:00 Introduction
00:47 The flexibility of working with VAs
01:49 Illusion of Size: How VAs can make you look bigger
03:26 Delegating leasing and tenant communication to VAs
05:04 Leveraging VAs for administrative tasks and operational efficiency
06:30 Lease renewals, document collection, and making sure timelines are met
07:39 Better maintenance management: responding to requests and after-hours support
10:00 Boosting tenant retention through high quality communication
12:35 Bookkeeping, reporting, and tracking payment activity
14:51 Where to find and hire trained VAs for your business
16:03 Time zone advantages and multilingual support from VAs
18:01 Training your VA: SOPs, permissions, and delegation boundaries
19:21 VA Communication Systems & Task Management Tools: Zoom, Slack, Trello
21:45 Setting the standards and providing training to support your VA
23:03 Building trust, promoting from within, and growing with a VA team
Quotables
"A VA can make you look like a 30-person team, even if it's just you and a partner running the show."
"If you're scaling, your time is better spent strategizing, not chasing utility bills."
"Build trust slowly. Start them on simple tasks. In six months, they could be running your books."
Links
RCN Capital
https://www.rcncapital.com/podcast
https://www.instagram.com/rcn_capital/
REI INK
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