Takeaways
- Customer experience is shaped by all senses.
- A positive work environment influences customer perceptions.
- Leaders must take personal responsibility for their employees.
- Great leadership goes beyond just making money.
- Employee happiness translates to community engagement.
📖 Buy "Small Giants: Companies That Choose to Be Great Instead of Big" by Bo Burlingham
Suggested Content
Chapter Markers
00:00 - The Impact of Customer Experience
02:49 - Leadership Responsibilities in Business
06:02 - The Importance of Employee Engagement
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