Unlocking Innovation with Kedron Rhodes
If you’re trying to grow your organization by delivering new value to those you serve, you’ve come to the right place. This is where I share my 20+ years of experience helping leaders, just like you, innovate and deliver new value to their customers, their teams, and their organizations.
Episodes
February 3, 2022 • 7 mins
Is your CX strategy putting the breaks on innovation? It is more common than you might think! Let's talk about how CX and innovation can work together.
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January 20, 2022 • 11 mins
Is your nonprofit taking full advantage of design thinking? In this episode I will introduce you to 5 ways design thinking can help your nonprofit.
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January 6, 2022 • 16 mins
Design thinking used to be a key driver for innovation. Is that still the case? Or has design thinking had its moment and we've moved on? Let's talk about it!
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February 12, 2021 • 8 mins
No one wants to spend their energy, time, and resources on an initiative that doesn't resonate with our customers! Let's explore an effective way to minimize that risk.
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February 4, 2021 • 13 mins
Most customer data is lifeless and uninspiring. We can fix this by adding a human touch to our customer knowledge with this simple tool.
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January 7, 2021 • 10 mins
Every organization needs to understand their customer experience, but most are missing a vital tool to get the job done! In this episode, I'll explain this tool and how you can begin to unleash it in your organization.
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December 31, 2020 • 9 mins
2020 taught me a lot about myself and my own personal leadership. Here are 3 things I'm leaving behind in 2020, and 3 things I'm picking up in 2021.
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December 24, 2020 • 11 mins
I recently had a terrible customer experience at a car dealership, and here are 3 lessons from that experience that we should all keep in mind.
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December 17, 2020 • 15 mins
My childhood dream was to become a Disney animator. My experience at The Magic of Disney Animation changed that. Here are 3 lessons from an unfortunate guest experience.
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December 10, 2020 • 16 mins
Many of us have been in the situation where we're working for someone we don't have a lot of respect for. This can be frustrating, but here are 4 tips, plus 2 bonus hacks that you can use today to move things in a positive direction.
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December 3, 2020 • 11 mins
Your team evaluates whether or not to follow you based on 4 lenses. These 4 lenses align with 5 attributes that Gallup identifies in exceptional managers.
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November 26, 2020 • 6 mins
Have you ever wondered why some products are so hard to use? This story might explain that very reason—plus a powerful tip to fix the problem.
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November 19, 2020 • 8 mins
Qualitative research is a powerful ways to collect insights. It can also presents some challenges. Here are 3 things you can do to get more value out of this kind of research.
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November 12, 2020 • 4 mins
As leaders, we need to remember that digital communication is cold and impersonal by default. These 3 tips will help warm and humanize.
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November 5, 2020 • 8 mins
User research is valuable time spent, and here are 4 things to consider that will help you get the most out of user interviews.
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October 29, 2020 • 6 mins
Whether you're giving or getting a design critique, this mindset and method will help you get more value out of the critique process.
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October 22, 2020 • 6 mins
Have you ever wondered what the difference is between being an in-house designer vs working at an agency? I've worked at both, and here are 4 difference worth considering when choosing between the two.
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October 15, 2020 • 4 mins
It is easy to get focused on maximizing performance and efficiency when it comes to our design work. Although those are important considerations it can be just as easy to lose sight of the human component of design. Here are 3 considerations to keep in mind as you balance these concerns.
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October 8, 2020 • 10 mins
Empathy is having a moment right now, but have you ever thought that it might be holding you back? Here are 2 aspects of empathy worth considering and 1 powerful way to activate it.
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October 1, 2020 • 3 mins
What does it take to foster a design friendly culture? What characteristics support a design way of thinking within your team? Here I share 3 requirements for a thriving design friendly culture.
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