The Invisible Force - Rewiring Safety Through Human Connection with Brent Jeffries & Billy Martin, CUSP

In this powerful episode recorded live at the iP Utility Safety Conference in Charleston, Brent Jeffries of Bierer Meters and Billy Martin of Think Tank Project LLC dive deep into the overlooked element of utility safety: human connection. They explore how emotional energy, team environment, and psychological safety can make or break a crew’s performance. From “rebuilding the energy wheel” to becoming the invisible force of change, this conversation reveals the power of empathy, intention, and interaction in keeping utility workers safe.

 

Key Takeaways:

• Connection is a safety tool: Emotional and interpersonal connection within teams enhances decision-making and reduces risk.

• The “11th element” in energy systems is people—and they must be factored into hazard assessments.

• Environment shapes behavior: A supportive work environment directly impacts performance and longevity, as seen through both human and animal examples.

• Words have power: Negative language can become a hazard; leaders should speak with intention to neutralize risk.

• Small gestures spark change: Simple acts like eye contact, encouragement, or a check-in can be the catalyst for major cultural shifts.

   5 Questions & Answers:

 

Q1: What is the “11th element” Brant refers to in his energy wheel?

A: It’s people—the human factor often missing when discussing risks from energy sources. People introduce variables that can either mitigate or magnify those risks.

 

Q2: Why is eye contact in meetings and safety talks so important?

A: According to studies referenced by Billy, eye contact synchronizes brainwaves and builds engagement, making communication more impactful and meaningful.

 

Q3: How can leaders positively shift a team’s culture?

A: By creating an environment of trust, curiosity, and communication. Even small, positive interactions can interrupt negativity and ripple into long-term change.

 

Q4: Why is it important to not wait for policy to make safety changes?

A: As Billy shared, real change often comes too late. Leaders should act on what’s right now instead of waiting for approval or regulation.

 

Q5: How does the “wind” analogy apply to utility safety?

A: Wind represents invisible forces—like morale, communication, and emotions—that shape outcomes. Leaders can’t always see them, but they can harness and redirect them.

 

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#UtilitySafety #HumanPerformance #SafetyLeadership #WorkplaceCulture #EmotionalIntelligence #SafetyInnovation

 

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This podcast is sponsored by T&D Powerskills. If you are looking for a comprehensive lineworker training solution, visit tdpowerskills.com today and use the exclusive podcast listener promo code IP2025 to receive a 5% discount!