This UXDA podcast episode explores a critical question: Is Big Tech driving innovation in financial services or creating a monopolistic grip that threatens user experience? The discussion is based on UXDA CEO Alex Kreger's personal experience of a Facebook account hack that took a month to resolve, revealing the frustrating reality of monopolistic power—slow responses, lack of accountability, and no alternatives.
Now, imagine this happening in fintech. What happens when your bank account is suddenly blocked with no explanation? When there’s no alternative and nowhere to turn? As Big Tech tightens its hold on financial services, customers are left vulnerable to slow resolution times, lack of transparency, and loss of control over their own money.
Find out:
- How does Big Tech’s dominance impact the financial user experience?
- What are the risks of tech monopolies in banking and fintech?
- Can competition safeguard customer interests?
Read the full article on UXDA's blog:
https://www.theuxda.com/blog/big-tech-or-big-curse-banking-experience
* AI podcast on UXDA article powered by Google NotebookLM
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