This episode uncovers the hidden misconceptions that silently sabotage digital banks from the inside. Contrary to popular belief, it’s not external disruptors that pose the biggest risk—it’s internal blind spots.
Digital transformation isn’t a one-off project; it’s an ongoing journey. Yet too many banks still treat digital as just another channel instead of their core product. The result? Missed opportunities, frustrated customers, and a slow slide into irrelevance.
The episode breaks down the 10 most dangerous misconceptions, from ignoring customer feedback and prioritizing speed over quality to underestimating the power of user-centric design. More importantly, we explore how banks can shift their mindset to build sustainable, innovative, and experience-driven growth.
Find out:
1. The internal blind spots holding digital banks back
2. How to move from channel-centric to product-centric strategies
3. Why continuous innovation is the only way to stay relevant
Read the full article on UXDA's blog:
https://theuxda.com/blog/10-misconceptions-killing-digital-banks-from-within
* AI podcast on UXDA article powered by Google NotebookLM
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