Insights Unlocked
What does it take to create experiences customers love, craft campaigns that captivate, and drive measurable results? Insights Unlocked features candid conversations with the builders, creators, and innovators driving some of the world’s most impactful digital transformations. Tailored for marketing, product, UX and CX leaders, each episode delivers actionable insights to help you create customer-first strategies and stay ahead in today’s competitive landscape. Each episode is about 30 minutes long. From optimizing product launches to leveraging AI for smarter workflows, Insights Unlocked is your go-to resource for designing experiences that resonate, drive loyalty, and achieve business results. Guests include influential leaders like Brian Solis, April Dunford, Kate Towsey, Jacob Nielsen, Teresa Torres, and Judd Antin among others, offering their expertise in CX, UX, and innovation. The podcast also highlights strategies and success stories from leading brands such as Verizon, Signet Jewelers, Figma, Microsoft, Tesco Bank, and more. UserTesting leaders and industry experts join as guest hosts, alongside show producer Nathan Isaacs, award-winning journalist and Senior Manager of Content Production at UserTesting. Brought to you by UserTesting, the leader in human insights and proactive customer experience strategies, Insights Unlocked empowers CMOs and marketing teams to craft experiences that drive growth, loyalty, and impact. Listen and subscribe wherever you get your podcasts. Show notes, curated clips and more at usertesting.com/podcast.
Episodes
September 22, 2025 • 41 mins
Episode web page: https://bit.ly/46FFJbA
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Episode summary:
In this episode of Insights Unlocked, we dive deep into the intersection of customer research, growth strategy, and fast decision-making with Asia Orangio, founder and CEO of DemandMaven. Host Lija Hogan, principal of experience research strategy at UserTesting, guides the conversation as Asia shares how product-led SaaS companies can find traction...
Mark as Played
September 15, 2025 • 42 mins
Episode web page: https://bit.ly/3K2NcZn
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Episode summary:
In this episode of Insights Unlocked, Joe Chernov, a seasoned B2B marketing leader and Executive in Residence at Battery Ventures, joins host Johann Wrede to unpack the modern CMO’s biggest trap—playing out of position. Joe shares the pivotal career moment that pulled him from traditional PR into the world of content marketing, and explores how tod...
Mark as Played
September 8, 2025 • 37 mins
Episode web page: https://bit.ly/3UXulRJ
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Episode summary:
In this episode of Insights Unlocked, host Lija Hogan sits down with Jake Burghardt, author of Stop Wasting Research and ex-Amazon and ex-Microsoft. Together, they dive into one of the most overlooked challenges in customer research: why so much valuable insight never gets used.
Jake shares his framework of preparation, motivation, and integration...
Mark as Played
September 1, 2025 • 38 mins
Episode web page: https://bit.ly/4fEzKXi
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Episode summary:
In this thought-provoking episode of Insights Unlocked, host Lija Hogan is joined by Tara May, CEO of Spirit Tech—a pioneering tech company where more than 90% of the staff are autistic. Together, they explore what it truly means to create inclusive workplaces, the business value of kindness, and how small, thoughtful changes can make a big differe...
Mark as Played
August 25, 2025 • 30 mins
Episode web page: https://bit.ly/4fEzKXi
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Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better?
Send me a voice message via email at podcast@usertesting.com
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Episode summary:This week on Insights Unlocked, Nathan Isaacs sits down with Gwen Hammes, co-CEO of CRO Metrics, to explore how brands can turn real customer behaviors into powerfu...
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August 18, 2025 • 30 mins
Episode web page: https://bit.ly/3Jjar14
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Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better?
Send me a voice message via email at podcast@usertesting.com
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Episode summary:In this episode of Insights Unlocked, host Nathan Isaacs sits down with Talia Wolf—founder of GetUplift and author of Emotional Targeting—to explore how emotions dr...
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August 11, 2025 • 31 mins
Episode web page: https://bit.ly/45oE6gF
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Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better?
Send me a voice message via email at podcast@usertesting.com
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Episode summary: In this episode of Insights Unlocked, host Nathan Isaacs chats with Chris Silvestri, founder of Conversion Alchemy, about what really makes copy convert. And spoil...
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August 4, 2025 • 35 mins
Episode web page: http://bit.ly/472L2m0
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Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better?
Send me a voice message via email at podcast@usertesting.com
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What do magicians and marketers have in common? A lot more than you think. In this episode of Insights Unlocked, Nathan Isaacs chats with Jimi Gibson, Vice President of Brand Communic...
Mark as Played
July 28, 2025 • 37 mins
Episode web page: https://bit.ly/4kYTrdD
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Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better?
Send me a voice message via email at podcast@usertesting.com
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In this episode, we sit down with UX veteran and startup advisor Oksana Kovalchuk to explore the common pitfalls early-stage founders make when building digital products and how to...
Mark as Played
July 21, 2025 • 26 mins
Episode web page: https://bit.ly/4eZNwDS
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Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better?
Send me a voice message via email at podcast@usertesting.com
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What does it take to consistently deliver exceptional customer experiences? In this episode of Insights Unlocked, guest Mark Slatin—CX thought leader, educator, and host of The Delig...
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July 14, 2025 • 19 mins
Episode web page: https://bit.ly/3U80YeU
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Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better?
Send me a voice message via email at podcast@usertesting.com
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In this episode of Insights Unlocked, Devora Rogers, Chief Strategy Officer at Alter Agents and co-author of Influencing Shopper Decisions, joins us to challenge outdated assumptio...
Mark as Played
July 7, 2025 • 33 mins
Episode web page: https://bit.ly/4lcY2tG
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Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better?
Send me a voice message via email at podcast@usertesting.com
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What does it take to make marketing truly meaningful? In this episode of Insights Unlocked, we sit down with Steven Sakach, co-founder of AI CMO and CEO of Zero Company, to explor...
Mark as Played
June 30, 2025 • 49 mins
Episode web page: https://bit.ly/4lhHPCW
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Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better?
Send me a voice message via email at podcast@usertesting.com
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In this episode of Insights Unlocked, Rand Fishkin, co-founder of SparkToro and marketing industry icon, joins hosts Mike McDowell and Nathan Isaacs to unpack one of the most disru...
Mark as Played
June 23, 2025 • 29 mins
Episode web page: https://bit.ly/4l51qH3
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Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better?
Send me a voice message via email at podcast@usertesting.com
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In this episode of Insights Unlocked, we sit down with Dheerja Kaur, Vice President of Product Management at Robinhood, for a deep dive into how thoughtful design, strategic innova...
Mark as Played
June 16, 2025 • 25 mins
Episode web page: https://bit.ly/43Gxevp
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Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better?
Send me a voice message via email at podcast@usertesting.com
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In this episode of Insights Unlocked, hosts Nathan Isaacs and Bobby Meixner welcome customer experience (CX) leader Tabitha Dunn to discuss the intersection of empathy, artificial ...
Mark as Played
June 9, 2025 • 43 mins
Episode web page: https://bit.ly/4kw3gQJ
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Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better?
Send me a voice message via email at podcast@usertesting.com
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In this episode of Insights Unlocked, we dive into the rapidly evolving intersection of UX design and artificial intelligence with Greg Nudelman, UX architect at Sumo Logic and ...
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June 2, 2025 • 46 mins
Episode web page: https://bit.ly/4dDbMuy
In this thought-provoking episode of Insights Unlocked, Jason Giles sits down with Lisa Kay Solomon—designer in residence at Stanford’s d.school, bestselling author, and strategic foresight expert—to explore how leaders can better prepare for an uncertain and rapidly evolving future.
Lisa shares insights from her 20+ years in scenario planning and design, reflecting on the transformative i...
Mark as Played
May 26, 2025 • 37 mins
Episode web page: https://bit.ly/4370dIB
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Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better?
Send me a voice message via email at podcast@usertesting.com
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In this episode of Insights Unlocked, we’re joined by Alita Kendrick, a UX researcher at Google leading accessibility research for the Google Cloud Platform and exploring new marke...
Mark as Played
May 19, 2025 • 38 mins
Episode web page: https://bit.ly/3S1wxq4
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Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better?
Send me a voice message via email at podcast@usertesting.com
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In this episode of Insights Unlocked, we sit down with Jessica Schultz, senior manager of experience research at BECU, to explore how one of the largest credit unions in the U.S. b...
Mark as Played
May 12, 2025 • 40 mins
Episode web page: https://bit.ly/4d2nCOx
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Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better?
Send me a voice message via email at podcast@usertesting.com
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In this episode, UserTesting’s Lija Hogan sits down with Jim Kalbach, Chief Evangelist at Mural and author of The Jobs to Be Done Playbook, to discuss how the “Jobs to Be Done” fra...
Mark as Played
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