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We’ve heard it all—baristas don’t trust their owners, owners feel misunderstood, and coffee shop culture feels broken. In this episode, we unpack the real reasons why baristas and owners feel disconnected and how to build bridges instead of barriers. We reflect on our own missteps, share stories from cafes across the country, and offer actionable insights into cultivating trust, leadership, and clarity. We also sip on a delicious cup from Cathedral Coffee and chat about expanding our HQ and dialing in better coffee brewing processes. If you’re a cafe owner or barista looking to strengthen your culture, this one’s for you.
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00:00:00 We back
00:02:12 That was my cold open
00:02:41 Intro II (kinda mid IMO)
00:05:59 Coffee of the day
00:10:59 Hot Topic
00:13:52 For Owners
00:25:43 Hypocrisy
00:29:22 Under Promise - Over Deliver
00:32:06 Let's get PRACTICAL
00:36:03 Owner Absence v.s. Owner Availability
00:37:02 Lack of Clarity In the Job Description
00:45:15 Tolerating Toxicity
00:50:24 The Pay Gap (DUH DUH DUH)
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