Symplicity Conversations

Join us on Symplicity Conversations as host Catherine Ripley sits down with Sebastian Corriere, founder of VesuvITas and a leading expert in the contact center industry.

In this episode, they explore the evolving landscape of contact centers, discussing the challenges businesses face when modernizing and how to provide a human touch in a digital-first world. 

Discover insights on leveraging AI, optimizing customer experience...

Join us in this engaging episode of Symplicity Conversations as host Catherine Ripley sits down with Heather Kurzenski, CX Program Director at Intelisys.

Discover Heather's inspiring journey from technical recruiting to leading in the dynamic world of customer experience and automation. We dive into the pivotal role of empathy in CX, discuss how AI is reshaping the landscape, and explore practical ways to turn customer int...

Join host Catherine Ripley in this engaging episode of Symplicity Conversations as she dives into the dynamic world of business partnerships with Katherine White and Eddie Acosta from Intelisys. Discover how Intelisys is transforming the landscape for partners, the power of leadership synergy, and the exciting innovations on the horizon. Tune in for insights on fostering strong business relationships, navigating the evolvi...

Join host Catherine Ripley as she welcomes guests from Intelisys Jamal Purvis, National Wireless and IoT Specialist, and Bhu Virdi, Cloud and AI Programs Director, for an exciting discussion on the future of technology in the channel.

In this episode, we talk about everything from wireless and cloud advancements to the impact of AI, offering insights on how partners can stay ahead of the curve.

Discover how technology is tr...

Join us for a compelling episode of Symplicity Conversations as host Catherine Ripley chats with Ken Mills, president of Intelisys, about leadership, innovation, and navigating the fast-paced world of technology.

Learn how Ken tackles complexity, shapes a forward-thinking culture, and builds a lasting impact through strategic vision and sound decision-making. This episode offers practical wisdom on leading with purpose and ...

In this episode of Symplicity Conversations, join host Catherine Ripley and Amir Hameed, Senior Vice President of Global Technical Solutions and Innovation at RingCentral, as they discuss the transformative power of AI in communication.
 
Discover how RingCentral is redefining enterprise collaboration through cutting-edge innovations and AI-driven solutions. Explore the role of technology in enhancing customer and e...

In this episode of Symplicity Conversations, host Catherine Ripley sits down with Wendy Harmon, Vice President of Channel Marketing at RingCentral, to explore her inspiring journey to the C-suite and the challenges she's faced as a woman in leadership.

Wendy shares valuable insights on innovation, the importance of personal branding, and the strategies she employs to navigate leadership in a global tech firm. We discuss th...

Join us for an inspiring episode of Symplicity Conversations as we sit down with Becky Puckett-Wood, Vice President of Business Development at Inforum. Dive into Becky's journey from vendor to mission-driven leader, and discover how Inforum is accelerating leadership for women through strategic connections and community support.

We explore the magic of Inforum's networking, where relationships transform careers and busines...

Join host Catherine Ripley and Director of Marketing Doug Seites as they reflect on the first half of 2025 in this special episode of Symplicity Conversations.

Dive into the stories behind their business successes, personal transformations, and the vibrant community connections that have shaped their journey.

Discover how embracing change, celebrating achievements, and prioritizing personal well-being have fueled their gro...

Dive into an inspiring conversation with former Grand Rapids Mayor Rosalynn Bliss and Monica Steimle-App, Senior VP at Rockford Construction.

In this episode of Symplicity Conversations, host Catherine Ripley explores the dynamic journeys of these remarkable woman leaders as they discuss the power of community-centered leadership, the importance of meaningful connections, and the impact of women supporting women in business...

Join us as Catherine Ripley and Alex Mead, Chief Technology Officer for City Innovations, dive into the world of AI, debunking myths and exploring its real-world applications. Discover how artificial intelligence, machine learning, and automation are transforming industries and creating new opportunities for businesses of all sizes. 

From practical tips on integrating AI responsibly to insightful discussions on the future o...

Join Catherine Ripley as she sits down with Alicia Carlson and Camille Widme from Blue Team Alpha to explore the ever-evolving world of cybersecurity. Discover how Blue Team Alpha is helping businesses stay ahead of cyber threats with proactive strategies and robust incident response services. From the rise of AI-driven phishing attacks to the importance of fostering a security-conscious culture, this episode unpacks the c...

Join Catherine Ripley on Symplicity Conversations as she sits down with Camron Gnass, founder of Traction Brands, to explore the essence of effective branding. Discover how Traction Brands helps businesses grow with clarity and confidence by challenging conventional thinking and asking the right questions. 

Camron shares insights on the importance of positioning in the marketplace, the role of curiosity, and the impact of c...

In this episode of Symplicity Conversations, Catherine Ripley sits down with Roberta McCarter, the founder of Novus Data Journeys. Together, they take a look at the transformative power of data and the unexpected yet exciting leap into entrepreneurship. Discover how Roberta’s extensive experience with Fortune 100 companies led her to embrace the challenges and rewards of starting her own business. Explore the vital role of...

In this episode of Symplicity Conversations, host Catherine Ripley dives into the transformative world of AI and automation with Alex Levin, Co-Founder and CEO of RegalAI, and Mandi Jarman, Strategic Director at RegalAI.

Discover how RegalAI is revolutionizing customer interactions by harnessing the power of voice AI to create meaningful connections. Explore the journey from skepticism to innovation as Alex and Mandi share ...

In this episode of Symplicity Conversations, host Catherine Ripley sits down with Rene' Nutter of ABT Global. The two talk about how innovation, relationships, and community shape today's business landscape.

Rene' shares her fascinating journey from culinary arts to government contracting, highlighting the pivotal role of networking and mentorship. They explore the intersection of technology and government, and how automat...

In this episode of Symplicity Conversations, join host Catherine Ripley as she talks about our transformative success story with Sean Shaughnessy and George Foland from RingCentral. Discover how a major West Michigan grocery chain revolutionized its communication infrastructure through a landmark deal in the Unified Communication as a Service (UCaaS) space and how Symplicity landed the record-setting deal delivered big for...

We explore the dynamic world of leadership with Dr. Dino Signore, a renowned business psychologist. Host Catherine Ripley dives deep into the challenges and mindset shifts required to transition from a startup to a thriving second-stage business. Discover the importance of emotional intelligence, how to build a management team that complements your strengths, and the role of peer support in fostering innovation. Whether yo...

In this episode of Symplicity Conversations, host Catherine Ripley dives into the impact of dreaming big and achieving remarkable milestones in business. Joined by Doug Seites, Director of Marketing at Symplicity, they discuss the significance of being nominated for and winning prestigious awards, such as their recent Intellisys Platinum Partner recognition, and how these achievements reflect the hard work and dedication o...