Episode 46: All the Exciting Updates with Akia – Guest Communication Just Got Smarter

In this episode of the Vibrant Voice, Cody & Meagan dive into one of their favorite hospitality tech tools—Akia—and share all the latest updates and features that are helping hoteliers deliver better guest experiences, streamline operations, and drive more revenue.

💬 What is Akia?
Akia is a guest communication platform built for hospitality. It's designed to help properties communicate with guests via text, streamline check-ins, promote upsells, and create frictionless guest experiences.

🔧 What’s New with Akia?
Here’s what’s got us excited right now:

1. AI-Powered Messaging Enhancements
   • More intuitive automated responses
   • Smarter upsell triggers
   • Better guest satisfaction tracking
2. Upsell Marketplace Tools
   • Seamlessly promote upgrades, add-ons, and local experiences
   • Convert guest intent into more revenue with less effort
3. New Integrations with PMS & CRM
   • Even tighter integration with tools like WebRezPro, ThinkReservations, and more
   • Makes setting up automations smoother than ever
4. Multi-Property Management Features
   • For those running multiple properties, Akia now makes it easier to manage communication across your portfolio
   • One dashboard, total control
5. Guest Experience Surveys with Actionable Insights
   • Send mid-stay or post-stay surveys
   • Use responses to drive real-time service recovery and long-term improvement

🎯 Why We Love It
 Cody and Meagan talk about how Akia has transformed guest communication at Vibrant properties—from fewer front desk calls to happier guests and more upsell revenue.

💡 Pro Tip: Start using Akia’s automation tools for pre-arrival messages, late check-out offers, or even restaurant reservations—and watch how it changes your operations overnight.

🎧 Tune in now to hear how you can take your guest experience to the next level with Akia—and get inspired to make communication a superpower at your property.

Links & Resources:
🌐 Akia Website

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