VUX World

VUX World

VUX World brings the brightest minds from the world’s most innovative companies, all of whom are pushing the boundaries of voice AI, conversational AI, and NLP technologies, to share insights, learnings and guidance that helps business executives and teams create the future of AI-driven customer experience. We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly. “One of the most consistently insightful and deeply respected podcasts in the industry” Bradley Metrock, Score Publishing. Covering topics including speech technology, voice AI, NLP, NLU, chatbots, voice bots, voice assistants, voice user interfaces, conversation design, service automation, and how all of this can be used to create the future of customer experiences for brands and enterprises. Hosted on Acast. See acast.com/privacy for more information.

Episodes

November 30, 2022 61 min

What if you could detect the tone of voice of callers and figure out whether they're lying or telling the truth? Whether they're confident or bullsh*tting. This is voice AI taken to a new level.


We're joined by Helios Life Enterprises co-founder and CEO, Sean Austin, to learn more.


Join our next webinar, conversational commerce: how AI-powered digital workers can boost sales: Find out more: https://vux.world/conversation...

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After founding Skilled Creative 2017, and turning it into one of the most notable voice agencies, Brandon Kaplan and his crew of emerging tech pioneers combined forces to create Journey; an innovation and design consultancy conceived to help brands envision, plan, and effectively build the next generation of fan experiences and customer journeys.


Brandon joins us to share his vision for the future of conversational AI in emerging te...

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Emily Uematsu Banzhaf talks to Ben McCulloch about conversation design. Emily is a Content Designer at WillowTree, a conversation/VUI designer, she leads the ethical use taskforce at Open Voice Network, and she's also a professional violinist!


We talked about personas, ethics and the sound of conversations.


Hosted on Acast. See acast.com/privacy for more information.

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If you're in banking and you haven't been seriously considering your conversational AI strategy, then where have you been?


Yes, it's early, but the banking industry is one of the stand-out industries where conversational AI can add immeasurable benefit to your business operations and customer experience.


One person who's been through the end-to-end journey of formulating the strategy, building the team and deploying ...

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Learn how Canada’s largest bank is approaching conversational automation, as we step through the journey into creating the Scotiabank digital assistant, with Fabio Sarti, Sr. AI/ML Product Manager.


Fabio joins us to share everything from use cases and channels to technical implementation to privacy and early results achieved since launching its assistant in May.


Hosted on Acast. See acast.com/privacy for more information.

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Collin Carnahan is a Senior UX Conversation Designer at Workday. Collin joins us to share how he and his team implemented conversation design systems and processes into a largely development and technically driven organisation.


One of the crucial elements of getting the customer experience right with conversational applications is that they're designed right. That's not to say that technical developers don't have a role...

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Die hard VUX World fans will remember the episode with Vonage’s Noam Fine, discussing the then recent acquisition of Open AI by Vonage and the plans to build an AI Studio. One year, and another acquisition later (Vonage itself was recently acquired by Ericsson), and those plans have come to fruition with the recent general release of the Vonage AI Studio.


In this episode, I’m joined by two of the leading brains on the Vonage APIs si...

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As fantastic as text-based NLP systems are, you can't beat voice. There's so much data in the spoken word that businesses can use to improve their customer experience and add business value. Today, Senseforth co-founder and CEO, Shridhar Marri, joins us to shine some light on the top use cases and future of voice intelligence.


Find out more about VUX @ VOICE22 presented by Kore AI: www.voicesummit.ai and save 20% on tick...

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Harshali Desai, Sr Product Marketing Manager, and Mitch Mason, Product Manager, both work on the conversational AI side of Genesys, the industry-leading CCaaS provider. Harshali and Mitch both join us to share the Genesys approach to conversation design, knowledge management, agent assist and process automation.


Find out more about VUX @ VOICE22 presented by Kore AI: www.voicesummit.ai and save 20% on tickets with the code VUX20


...

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Conversational AI works perfectly when it's applied to conversations that are routine. Conversations that happen all the time with regularity are prime opportunities to automate because they're typically conversations that have defined outcomes. Outcomes that can get boring for a human to pursue.


The drive through ordering experience is one of those scenarios. Vehicle after vehicle, having variations of the same conversatio...

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OneReach.AI featured as a Leader in Gartner's Magic Quadrant for Enterprise Conversational AI platforms this year. However, when compared to other platforms out there, there's something distinctly different about the OneReach.AI approach.


Yes, there's a big focus on conversational AI technologies, however, there's just as much (if not more) focus on business process automation. The types of use cases the platform ena...

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Ever wondered why you in-car voice assistant never hears what you say? Ever caught yourself shouting into your headphones on a busy road, trying to wake up your assistant? One of the most challenging parts of voice AI is picking out voices in noisy environments.


You can retrain speech recognition models using acoustic modelling and invest in beamforming microphones, but that might not be enough. Today, we meet the company that has ...

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Peter Voss coined the term ‘AGI’ (artificial general intelligence) and is one of the best brains in the business to discuss the real potential of artificial intelligence to behave like humans. Can we build machines that can think? That are conscious? What needs to happen for us to have that ever-present AI assistant we’ve been dreaming of? The JARVIS, the Holly, the Computer, the Hal’s of the world. Peter Voss is the co-founder, CE...

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Meredith Schulz has scaled LivePerson's conversation design practice from 3 to 12 people in the last couple of years. As the Sr Conversation Design Manager, Meredith has barrels of experience in conversation design best practice and tons of learnings on what it takes to grow your team successfully. Meredith and I will be chatting about key considerations and learnings for scaling a conversation design team: process and principl...

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With over a decade of experience designing conversational interfaces, Dawn Harpster is part of a rare breed. Currently Senior Conversation Architect at TalkDesk, Dawn joins me for a conversation about why most chatbots just aren't that good.


What mistakes do conversation designers commonly make? What skills do conversation designers often lack? What are some of the common misconceptions that we have in the industry today? Does y...

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Botcopy is a Google Cloud Partner that augments the workflow and usability of DialogFlow, making the front end messenger interface customisable. We're joined by CMO, Rob Lubow to discuss the what, how and why of DialogFlow augmentation, plus some deep discussions on AI ethics, cognitive bias and the future of the economy and society in an increasingly AI-mediated world.


00:00 Introduction and presenting VUX World @ VOICE22 P...

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Niche player in Gartner's 2022 Magic Quadrant for enterprise conversational AI platforms, Aisera has been making moves to bring the best AI service experience to market. We're joined by Aisera CEO and investor, Muddu Sudhakar, to discuss the Aisera philosophy for AI mediated service provision and how it enables enterprises to get the best out of their human resources.

Hosted on Acast. See acast.com/privacy for more informat...

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There's a reason why the digital human market is forecast to reach $527 billion by 2030. And it's not all about the metaverse. One of the companies leading the digital human charge is UneeQ, and we're joined by CEO, Danny Tomsett, to dive into the rising trend of digital humans, branded avatars, virtual influencers and more. We'll discuss how and where digital humans are and will be used, the value they add to users...

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Braden Ream is the CEO of the rapidly growing conversation design platform, Voiceflow. Braden and his team spend their days working to understand how conversation designers work, and what they need. Needless to say, he’s worked with countless conversation design teams and is perfectly placed to highlight some observations on what the best conversation design teams in the world do well. You’ll learn the signs of conversation design ...
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Orlando Gadea is the Global VP Customer Experience Transformation at Stanley Black & Decker, Inc, with over 6 years experience in managing conversational chatbots. Orlando joins us to share why you’ll probably build your first chatbot twice.




Hosted on Acast. See acast.com/privacy for more information.

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