This week’s customer experience and marketing technology updates highlight a clear shift toward deeper intelligence, tighter collaboration, and more secure enterprise-grade platforms. CallMiner strengthened its conversational analytics footprint with the acquisition of VOCALLS, while Contentstack expanded its composable ecosystem by launching the new Data and Insights solution. Mosaicx introduced the next generation of its Engage platform, and Salesforce continued its march toward unified workflows by embedding Slack directly into CRM collaboration. In the government and regulated markets, Talkdesk achieved FedRAMP authorization for its CX Cloud Government Edition, signaling a major milestone for secure cloud CX. Meanwhile, Treasure Data rolled out five new AI suites aimed at enhancing customer experiences, Uniphore unveiled a new suite of AI marketing agents, and Zeta Global provided fresh details on its new Zeta Answers offering—collectively reflecting increased innovation and maturity across the CX and martech landscape.
In today's episode, we invited a panel of industry analysts for a live discussion on LinkedIn to analyze current enterprise software stories. We covered many grounds including the direction and roadmaps of each enterprise software vendors. Finally, we analyzed future trends and how they might shape the enterprise software industry.
Video: https://www.youtube.com/watch?v=85vq3s9786E
Questions for Panelists?
- 🔗Sam Gupta: linkedin.com/in/samguptausa/
- 🔗Robert Kramer: linkedin.com/in/robert-kramer-58239b22/
- 🔗Thomas Wieberneit: linkedin.com/in/thomaswieberneit/
- 🔗Kenneth ("kengon") Gonzalez: linkedin.com/in/kengon/
- 🔗Donald Farmer: linkedin.com/in/donalddotfarmer/
Background Soundtrack: Away From You – Mauro Somm
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