Bias Towards Action (PM at Amazon)

Today on Wear Your Cape to Work, we’re joined by Sanjiv Bhagat, Manager of Program Management at Amazon. Sanjiv shares his journey from technical roles in the public sector to leading global logistics initiatives, how his love of puzzles shapes his prioritization skills, and why every project must start with the problem—not the tool. He also explains Amazon’s leadership principles, including Jeff Bezos’s “two-way vs. one-way door” decision framework, the bias toward action, and the minimum regret lens. Along the way, Sanjiv highlights how leaders can cut through tunnel vision, view their portfolios as a whole, and connect spend to true value delivered.

What you’ll take away from this episode:

• Why projects must begin with the problem before jumping to solutions or tools
• How puzzles and prioritization sharpen decision-making in complex environments
• Jeff Bezos’s decision framework: one-way vs. two-way doors
• Bias toward action and the minimum regret lens as antidotes to analysis paralysis
• Customer obsession as the north star for projects at every level
• Building a PMO that partners with the business, measures value, and stays simple
• Helping leaders see the full picture: portfolio alignment, spend vs. outcomes, and strategic value
• Humility and continuous learning as hallmarks of strong leadership

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