Episode Transcript
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"Aussie" Mike James (00:19):
Hello and
welcome to the Wellness
Musketeers podcast, where weexplore health, wellness,
fitness and the art of livingwell.
I'm Aussie Mike James, afreelance writer and speaker
with over 30 years ofinternational experience,
including managing a leadingcorporate fitness centers in
Australia and at the World BankGroup in Washington DC.
(00:42):
I'm joined by our dynamic teamof musketeers.
Dr Richard Kennedy, aninternist with over 36 years of
clinical experience, includinghis time with the World Bank of
Clinical Services, welcome.
Dr. Richard Kennedy (00:56):
Richard.
Great to see you, Mike, andeveryone else today.
"Aussie" Mike James (01:01):
Great.
Kendall Heide, an economistwith over 35 years of experience
, specializing in theintersection of wellness,
society and organizationalhealth.
Welcome, kettle Hi.
How are you all doing Very good?
And last but not least, mrDavid List, a media professional
from Washington DC, who bringshis expertise in digital
(01:23):
communication and podcastproduction.
Welcome, dave hey, who bringshis expertise in digital
communication and podcastproduction.
Welcome, dave hey, it's greatto be here.
Thank you.
Together, we are the WellnessMap Coutures and we're here to
empower your health journey, oneepisode at a time.
Today, we're incredibly excitedto welcome Alex Rose, ceo of
Summit.
He's also one of theco-founders a platform that is
(01:45):
reshaping how we think abouthealth, wellness and personal
productivity, with itsAI-powered life coaching
capabilities.
Dave List, one of our very ownMusketeers, is actually a Summit
daily user and has first-handexperience of how the platform
can transform daily routines,including his job search and
(02:08):
overall wellness.
Dave's insights will be anadded bonus today as we explore
how technology can play apowerful role in managing stress
, fitness and health.
So today, listeners, it's apleasure to welcome Alex
Rose-Summit, ceo of Summit andco-founder of Summit, an
AI-powered coaching platformdesigned to revolutionize
(02:31):
personal wellness.
With a background that blendshealth innovation with
cutting-edge technology.
Alex has been instrumental inmaking Summit a versatile tool
that supports wellness in areaslike fitness, mental health,
career development andproductivity Under Alex's
leadership.
Summit isn't just a coachingplatform.
It's an adaptable lifeassistant that learns from you,
(02:54):
grows with you and helpsoptimize your life.
Welcome, alex.
Alex Roe (02:59):
Thank you.
Thank you for having me onExcited to be here and I
appreciate the introductionterrific, and we're gonna say to
kettle for our first questionlisteners yeah, hi.
Ketil Hviding (03:10):
So I am kind of
overwhelmed all of the advice
that I get about how to actuallyimprove my health and how to
get stronger, get bigger musclesand all that stuff, and I think
many listeners share that kindof conclusion with me.
Maybe you could tell us whatSummit can do to guide us in
(03:32):
this?
Craig Meyer.
Alex Roe (03:34):
Absolutely.
I think it's a common thingthat a lot of us have exercise
routines, fitness routines,workouts, et cetera that we want
to do but can get overwhelmedin that.
One thing I want to make clearis Summit is not meant to be a
health professional or even whatwe call a hardcore fitness AI
coach.
The specialty and uniqueness ofSummit is really an
(03:58):
accountability to goals, andwhen we founded Summit, the idea
was how can technology help us,as humans, achieve our goals
and our ambitions?
And we thought that was a verylofty goal and oftentimes I
think a lot of us can attest to,we know what we need to do,
right, we know that if we wantto be in better shape, we know
(04:19):
we need to okay, we should berunning, we should be eating
healthier, et cetera.
So oftentimes it's not a matterof knowing what to do, but a
lot of times it's having thatwhy I don't want to discount
also knowing the what to do.
That's all obviously veryimportant.
I recently opened the door tosome lower back pain, so I
worked with a physical therapistto figure out what I should be
(04:39):
doing.
But now that I know what Ishould be doing, a lot of that
comes down to the why and thatmotivation that will.
And so that's where Summitcomes in.
Summit is an accountabilitypartner, I think is one way to
think about it, where it makesit really easy to stay on top of
your goals.
So your coach will reach out toyou, it will kind of check in
with you and you'll see how yourgoals are going, and then it's
(05:05):
really just kind of meant to bethere as that kind of that
accountability layer.
And so I think to the originalquestion of people are
overwhelmed and what makessummit uniquely effective here,
I think, really with summit isit's all about that
accountability and that's whatwe've specialized in okay, great
, dave I believe you had aquestion.
Dave Liss (05:20):
yeah, so I, and in
working with the tool, I did
work with my coach to see whatwould be the two best questions
we should ask you in the contextof this interview today, and
the first one is that, to Alex,summit is often seen as a
powerful productivity tool, butproductivity is deeply tied to
(05:44):
wellness.
How does Summit help usersbalance their health and
wellness goals with other liferesponsibilities, and what
unique features make thisintegration effective?
Alex Roe (05:56):
Absolutely.
Yeah, I think a lot of us canattest to.
If we're not sleeping well, ifwe're not feeling like our best
selves, it's also hard to carrythrough and be productive.
And how are you definedproductive?
Either that is being productiveat work, being productive and
present with your family,friends, etc.
(06:19):
One thing that's really criticaland key about Summit is it's
meant to help you holisticallyon different areas of your life,
and so, again, like mentioned,summit is not meant to be just
an AI fitness coach, or Summitis not meant to be just an AI
career coach, for instance, inSummit you can really put all of
those big goals in your life.
So for me, for example, inSummit, I use Summit for a
couple different goals.
One is just being overallmentally and physically fit to
(06:41):
see if I kind of mentally andphysically fit, and so I have
goals there around my morningroutine, around my daily
exercise, daily meditation,night routine, et cetera.
Summit helped hold meaccountable to those types of
goals.
But then I also have goalsaround relationships with family
(07:02):
and then my career as well, andgrowing and building Summit.
So that's just an example ofhow I personally have different
goals across my life and summit,and that's very common across
all of our users.
And david sounds like youyourself.
You summit in maybe a similarway, where you have some kind of
health wellness goals, but alsosome new career goals.
We think that's reallyimportant.
We think really that's like usas humans, right, we all have
(07:24):
multi-faceted goals and it's allvery deeply interconnected.
And so that's the otherinteresting thing with summit
and with a coach is it's onething if you work with a coach
and they're just focused on onearea of your life, but imagine a
coach if they could see everyarea of your life.
What patterns and trends mightthey be able to pull out?
Right, you're feeling stressedbecause I mean something kind of
won't Well, have you beensleeping?
(07:45):
Well, what are those otherthings that are happening?
And so we think there's a lotof promise and potential in
being able to really lookholistically at someone's life
and help them along those goals,just given how interconnected
these things typically are.
"Aussie" Mike James (07:58):
Okay, Dr
Kennedy, I believe you had a
question regarding the role ofthe personalization and wellness
for Summit.
Dr. Richard Kennedy (08:05):
Yes, Alex.
So one of the highlights ofSummit is its ability to adapt
to each user, whether they needtough love, coaching or a
supportive friend.
How important is it topersonalize when it comes to
achieving health goals, and howdoes summit deliver?
Alex Roe (08:28):
on that absolutely.
And personalization super key.
All of us would say we resonatewith different people right,
like some of us too or bestresonate best if someone like
kicks their butt a little bitright like a tough love drill
sergeant and actually the drillsergeant has historically been
one of the most popular coacheson the summit platform, which is
really interesting to me interms of people really want that
(08:51):
tough loveness and other peopleresonate with more like
empathetic, friendly, et cetera.
So having that coaching style,that's definitely one element of
personalization.
That's really important.
The other element and pillar ofpersonalization is a coach needs
to know you, right?
If you're working with a reallife coach and you have a
conversation with them andyou've had a relationship,
(09:12):
they're not going to ask youevery single time hey, alex,
like who are you, like what'sgoing on?
Like tell, like what'shappening right.
A coach should know and itshould know what you're working
on, it should know your winsrecently, it should know maybe
some opportunities or areasyou're struggling with, and so
that's another really importantarea of Summit and in general
these tools is inpersonalization to the user from
(09:34):
a knowledge and memoryperspective, and so that's
something all to.
That is a really critical Summitand we've invested a lot in
memory and your coach being ableto remember the things you've
done and being proactive, soreaching out proactively.
They suffer with that memory,and so those are the two key
components in terms ofpersonalization for us, both the
coach itself, but then also youknow, the kind of the memory
(09:58):
aspect of it.
Again, just like our north starin a lot of ways is, we are
trying to help democratizecoaching and give everyone
access to that, and so, justlike a really good regular coach
, right, you are able to pickthe type of coach that you want
and that coach remembers you.
Our technology should worksimilarly.
Dave Liss (10:15):
Oh, could you speak a
little bit along with that.
So like, well, I don't know howyou described this feature for
general audience, but I'm a jobsearch so I can store data
relative to my resume and sortof a permanent storage area so
that my coach always has accessto that information.
To continue the conversation, Idon't know if you could speak
(10:38):
to that kind of feature and howthat helps people with their
personalization and their goal.
Alex Roe (10:45):
Yeah, absolutely so.
By default with a lot of AIsystems what happens is every
time you interact with them,they don't necessarily have
memory of prior interactions.
It doesn't come for free or bydefault.
Typically you say something andit responds back just based off
of what's.
What's right there.
(11:05):
The summit we feel like it'simportant to handle memory on a
couple of different dimensionsand again kind of taking
inspiration from like regularhuman memory.
Not that we claim to be expertsin that, but just if we think
about it kind of from firstprinciples.
There are often like key factsabout someone.
You likely know someone's name.
You likely know someone's name,you likely know what they work
(11:26):
on, you likely know maybethey're married, etc.
Like facts about someone, andthis can also extend to the
goals that someone has.
So what are the goals that youare working on?
So there's an element of thattype of memory and that's kind
of static in a way that can beupdated, but those are just like
the facts about someone that isnecessary to know.
Then you have dynamic memory,and dynamic memory can be tricky
(11:49):
because you know, in a perfectworld, someone has perfect
memory and they've rememberedevery single thing you've ever
told them and they can recall iton exactly the right time.
But practically like that'svery difficult.
And you know, as humans, likeno one, I guess some people have
perfect, close perfect memory,and I guess some people have
close, perfect memory, but notoften right.
And so, just like that, we haveto figure out, okay, how do you
(12:09):
get an AI to remember pertinentthings?
And there there's things youcan do in terms of when you talk
to your coach, how can wefigure out, okay, what did we
talk about?
That should be stored in memoryand kept around, and so there's
(12:31):
different techniques andtactics that we use for that.
The high level, that's how wehandle memory at summit, why
it's so important.
So both like the facts aboutsomeone and that's the goals
they're working on, maybe whothey are, the activity towards
the goals, but also then dynamicmemory in terms of when you're
talking to the coach, makingsure that is stored and
recollected such that you knowwhen you talk to your coach next
week.
They shouldn't say, hey, likewhat happened last week.
You should say, hey, I set ourgoal last week was to wake up at
(12:54):
5, 7 am every morning.
Looks like you did that on sixout of seven days.
Great job right, like that's somuch of a richer experience and
much more helpful than if acoach just was like how's it
going every single time right,and so memory is really critical
and happy to talk more aboutthat.
But just that's kind of at ahigh level how we handle memory
(13:15):
from a technology perspective.
"Aussie" Mike James (13:18):
Great.
Okay, in terms of health andwellness success stories, alex,
we'd love to hear about theimpact Summit has had on its
users.
Could you share a few storiesthat demonstrate how Summit
helped someone, say, not justmeet their productivity goals,
but also enhance their overallwellness?
Alex Roe (13:37):
Yeah, as mentioned,
summit kind of works across
areas of your life, acrossdifferent goals, and so health
and fitness and wellness isreally popular and I've been
talking to our users.
I think most people have somesort of health or fitness
related goal in summit for themand so, in terms of like
specific situations, I've heardfrom a bunch of users whether
(13:59):
that is trying to just likeexercise more frequently in
terms of taking more steps, etcetera, from helping with sleep
routines in terms of staying offtheir phone before bed, et
cetera.
So Summit is pretty malleablein that regard.
I think one interesting exampleis there's a university who has
been interested in using Summitas a way to help people post
(14:20):
cardiac surgery stay accountableto exercising and so needing to
get a certain number of stepsand be consistent with that
every day.
And it's kind of hard to dothat and there's been a lot of
studies that show if you havesomeone that just checks in with
you, it increases thelikeliness of you achieving a
goal by some crazy percentage.
I think some of the researchstudies is like 90% likely to
(14:43):
achieve a goal if someone's likechecking with you every day
versus like some 10 or somethingwe could look at, that we could
pull up that study, but I thinkthat just speaks to someone is
helpful on someone's health andwellness goals in terms of that
accountability.
And again, it's not necessarilytelling you exactly oh, you want
to get a six-pack or you wantto, like, lose 10 pounds weight.
Here's exactly what you need todo.
(15:04):
I think more so, like cool,like you know these healthy
habits and routines, you want toget a six pack or you want to,
like, lose 10 pounds weight.
Here's exactly what you need todo.
I think more so, like cool,like you know these healthy
habits and routines, you want tohave to achieve that goal of
losing 10 pounds.
Your summit coach will help holdyou accountable to those things
and honestly be just kind of aperson in a way.
If you say, hey, this week wasreally bad, like I ate a bunch
of junk food, like I wasn'tsuper healthy, in that way,
that's great, like someone canhelp talk, talk through and help
(15:26):
you process, that coach mightand hold that space for you.
Yeah, I think the other thingto call out there which is, I
think, really um interestingabout summit, which people tell
us, is your summit coach isnon-judgmental, right if you're
working on, maybe a weight lossgoal.
And he's like I you know, I atewhatever cake today, I just ate
all that candy and junk food.
Dave Liss (15:46):
Right, like if you
were to tell like another human
that like you might feel maybeshame or some bias, and like I
don't want to say that tosomeone I can speak to that a
little bit too, because I thinkthat in working with the summit,
working with anyone in my lifeI've tried to have any kind of
accountability with, I expectedsome kind of judgment, like I
(16:11):
didn't do what I said I wasgoing to do, not like didn't say
, hey, dumbass, you didn't dothat thing.
It was like no judgment and wejust let's go forward.
Alex Roe (16:19):
Absolutely.
Yeah, I think that's reallypowerful.
Yeah, I think on the flip side,right Like some people are just
acknowledging that some peopledon't like they actually hold me
accountable Like well, let's dothat.
Dave Liss (16:33):
So one thing I don't
quite understand is what exactly
.
I haven't worked with the drillsergeant, and I don't know if
that means that if I had donesomething with the drill
sergeant and I didn't do what Isaid, is he going to say do this
now, or I don't think it willcall you a name unless you
explicitly Leave that to us yeah.
Alex Roe (16:57):
But I was just talking
to someone literally just
before this and they're workingon Again, they're just trying to
stay consistent with theirworkout routine and they said
they ran, they went on like a20-mile run, super long run, and
they had personalized theircoach to be kind of like a david
goggins-esque, like coach, likevery like tough love, like
(17:17):
drill sergeant type of deal.
And he said I love the coach,he's like it's tough love.
They like oh, my ass a littlebit, but he's like I told him I
ran 20 miles and the coach saidthat's nothing.
He's like people are runningultra marathons like why are you
doing that?
And I thought that was just afunny example.
He's like I love it, but he'slike at least want some credit,
(17:38):
like 20 miles is a long run andstuff.
I think it's just like a kindof funny example of some of the
power of it as well as you canmake things.
It's like you know if you wantsomeone to like yell you a
little bit like that, butobviously you want to be
supportive as well.
So there's a line there.
But it's always kind of funnyin terms of like you're going to
new york's and it's like whynot ultra marathon?
Dave Liss (17:57):
but you thought it
didn't entertain so so does that
mean you need to tone it down alittle bit, or that was okay
because that was the persona ofthe coach this person wanted
that's what they wanted.
Alex Roe (18:09):
They did ask that.
They're like okay, it's like Ithink I found the limit.
He's like I want to turn to itnow.
It's like a little bit like soI wanted to like still be
empathetic in that way.
So but I think that's the otherinteresting thing about the ai
personalities and stuff is youcan fully customize that to what
you want and kind of tweak that.
And we think there's somethingthat's really interesting where
(18:30):
in the future, imagine that allof us are all motivated in
different ways, right, like in,how cool would it be if your
coach could dynamically changeover time and they could say, oh
, alex, like okay, I know that Irespond to a little bit of
tough love for my maybe myworkout goals, but maybe my
career, my business goals, Ineed to be like more pathetic
and supportive and like orvisionary in that regard, and so
(18:53):
we think that's like reallyinteresting.
If you think about just kind oflike human motivation and
behavioral change and like canyou dynamically change that
based off of the goals thatsomeone might have?
And if you learn that aboutsomeone, how can you like, when
they start a new goal, maybeapply what has been learned?
Dave Liss (19:08):
so that would be
great yeah have to be a
chameleon.
"Aussie" Mike James (19:13):
chameleon
is however you pronounce.
That would be great.
Yeah, have to be a chameleon,chameleon is however you
pronounce it.
Dave Liss (19:17):
Kettlehead introduced
us.
We did a podcast with a womanwho talks about tango and the
art of leading and following andshe said like one situation
you're a leader, anothersituation you're a follower, and
I guess that's what we allthroughout our lives.
Maybe it's you need to be aleader in business, but a
follower how we structure ourfitness, or something.
Alex Roe (19:38):
Absolutely.
When we were early on workingat working on summit, we
actually hired a real life drillsergeant.
This is a guy that was likeactive military, actual drill
sergeant and we just want toexperience out here what does
that look like.
And when we did, we did aninitial intake call and so we
get on the call and we said, hey, like here's the goal I'm
(20:01):
working on in this case, asmyself and my co-founder and we
both wanted to exercise everyday for 30 days and a real life
drill sergeant said he's likeokay, I get it, I'll, you know,
call you in the morning.
He's like, are you okay with meyelling at you?
And I was like, hmm right, Idon't get yelled at thoughts and
so like, why not?
(20:21):
Like yeah, let's do it.
And I almost had a dread ofthat, but like I had definitely
had voice sales where I was justgetting like chewed out by a
drill sergeant and I don't knowit got me.
I definitely worked out prettymuch every day for that time.
There's something.
But at the same time I don'twant to like if it's like my
goal on to like be more mindfulevery day.
(20:41):
I don't know if I need a drillsergeant say why are you being
mindful?
Dave Liss (20:45):
You know I came out
of that.
Alex Roe (20:46):
So I think it's maybe
a little bit, a little bit
different there from trying toread every.
I think it oscillates.
Yeah, chameleon, I think, is agood example.
"Aussie" Mike James (20:56):
Dr Kelly, I
believe you have some questions
regarding health benefits.
Dr. Richard Kennedy (20:59):
Yeah,
actually.
Well, the first one.
This topic is very interestingand one of the things that comes
to mind is stress managementand how crucial and element it
plays in wellness for many ofour listeners as well as all of
us.
So, alex, can you walk usthrough how, summit, we're using
(21:22):
AI-powered task management toreduce stress and cognitive
tools for users?
But, in addition, when and ifbecause I can foresee
particularly stress, because weall respond to it in different
ways at what point do does thecoaching have to enlist more
(21:48):
advanced care and services orevaluation, and how do you make
that determination?
Alex Roe (21:53):
Yeah, great question.
So in terms of stress, like youmentioned, everyone incurs
lungs differently and isstressed by different things and
even probably defines stressand reacts in different ways.
So I can just speak with acouple of anecdotes there.
We have a lot of people who useSummit who have ADHD.
When we started Summit wedidn't necessarily plan for it.
(22:16):
We were like, hey, this is atool for people with ADHD, but
we've seen that become a naturalgravitation over time.
And one thing that we have heardand seen Summit very useful
with is planning your day.
It can be very stressful andpeople can get overwhelmed with
just the amount of things thatcan happen in the day, and I
know I myself get this way attimes.
(22:38):
Maybe it's before I try to goto sleep and my mind is
processing every little thingthat happened today, the things
I did or did not do.
It is helpful just to have acoach or an AI that you're just
able to kind of like brain dumpto and say, hey, here's all the
things that have happened today,and then the coach can help go
through and say, all right, likelet's prioritize this, let's
(23:01):
break this down, what do youactually need to get done, etc.
So that's definitely one areawhere it helps a lot of people
with is in those kind of dailyrituals in terms of organization
planning etc.
And also just being someone tojust talk to and with a really
good coach.
I know a really good coachholds space for you when you
talk to them, right, like theydon't try to necessarily
(23:23):
prescribe exactly what to do,they help you self-discover, and
so that's the other thing withSummit and kind of speaks to
your second question on, likewhen you need professional help
or something else.
So, first and foremost, again,summit is not meant to be used
as a professional and any sortof in terms of non-professional
therapist, non-professional help, check, anything like that or a
supplement, and we try to makethat very clear in the product.
(23:45):
We have people who work withprofessionals.
They work with their, theirspecific coach, or work with a
trainer, etc.
And are using summit again askind of that connectivity tissue
and accountability in between.
And then, in addition, we'vetaken steps in terms of the AI
itself.
I myself, when we started Summit, I went through life coach
(24:06):
training and got certified as alife coach, and we have advisors
who are on the Summit team, whoare certified ICF coaches, et
cetera, and all of them havehelped us kind of mold and
evaluate their responses suchthat it is coach-like and works
like a coach, and that'ssomething that's really
important.
And then we also have kind ofprecautions in place.
(24:27):
You know, if someone gets intoa very sensitive topic, we make
sure to kind of halt theconversation and make sure
that's not happening there Justbecause, again, we're not
intended or meant for that andso we need to make sure our
people are safe.
"Aussie" Mike James (24:40):
I have a
question for Dr Kennedy.
Just hearing this, dr K, I canconfidently assume, having known
you for many years, that therewas no thought of AI back when
you first became a physician.
Do you see it as a could be auseful tool for physicians in
the future, given what we'rehearing now like in keeping
people motivated?
I'm just thinking of theaverage person who oh, I'm
(25:03):
getting my yearly evaluationwith Dr Kennedy in two weeks.
I better go out and get someexercise after a whole year of
doing nothing.
Can you speak to that?
Do you see any future with thissort of tool.
Dr. Richard Kennedy (25:15):
Actually,
in just listening and hearing
this today and also havinglooked at their website, I
actually think it's a reallygood tool going forward,
particularly because I think ofit this way when I would see a
patient, I'd see them from 15minutes to an hour, depending on
why they're being yeah, and I'dmake recommendations based on
(25:39):
what we discussed, what Ithought was going on.
Now, if I make recommendationsabout an exercise program, a
diet program, excuse me, gettingand being able to do it the
individuals with themselves 24-7.
"Aussie" Mike James (25:57):
Yes.
Dr. Richard Kennedy (25:58):
So if they
feel that at the time I'm making
these recommendations, I'm sortof just saying, okay, here's
this task, I want you to do it,I'll see you in three months and
when you come back, if nothinghas changed, your weight is
still the same, your sugar isstill what it was, your blood
(26:20):
pressure is what it was.
You know, this is where it maycome in, and some people tough
love will be good saying youknow, this is ridiculous.
I can't have you doing that.
You can subtly threaten them indifferent ways, but it doesn't
work.
Where this, the AI model, seemsto be really apropos is that you
(26:43):
have somebody who's I call itwalking step by step with you.
They will help you and benonjudgmental, which is actually
very critical.
Yeah, yeah, yeah, yeah.
So in that regard, I think itwill be an excellent tool going
forward, just because you don'twant to browbeat your patients
(27:06):
to get them to do what they wantto do.
You don't want to scare themand show them the terrible
examples of what happens when aperson doesn't do it unless
necessary, but you want to getthem because I'm always been a
firm believer If they are notbuying into what you're talking
(27:27):
about, no matter how good youare and how accurate you are on
what you're saying.
It's a crapshoot as to whetherit's going to work or not.
Yeah, and then after shoppingcomes in, because then they go
and look for somebody who goesalong with their intent and
their view.
"Aussie" Mike James (27:46):
The
confirmation bias almost yeah
yeah.
So that's really interesting.
I'm looking at the practicalbenefits.
Dave, I know you're a dailyuser.
Can you speak to this and maybesee how you relate this with
Alex or we're?
Dave Liss (28:01):
with ourselves 24-7.
And whatever tool, whateverperson we have is just either in
our life for whatever period oftime we have a scheduled
appointment with them we allowor we choose ourselves to be
(28:23):
engaged with.
Whatever that platform is, Ithink that I like the fact that
it doesn't judge, at leastaccording to the persona I have.
It does give me opportunity forfollow-up and I appreciate that
.
And but, Alex, looking at thatwhole consideration, what do you
think makes Summit suitable forusers in different demanding
(28:47):
phases of their life, such ascareer changes, balancing
professional personal goals or Idon't know how it works with
like, really like what, if youneed to decide whether to have a
surgery or you have some kindof demanding decision to make
for a family member or something.
Alex Roe (29:04):
Yeah, I mean, I think
in many ways, when we get to
those demanding times in ourlives like that is where we most
need help in a lot of ways,right, and so I think Summit can
be helpful and kind of a sourceof support and a lot of benefit
there, again, there's a grainof salt in terms of obviously
there might be scenarios orquestions or things that you
(29:27):
should not be consulting withtechnology, right, you should be
talking to a professional.
But I think there are ways thatSummit can help with that.
We hear often a lot of peopleuse summit in terms of like when
they are going through a careerchange or looking for a new job
, etc.
And I think, just personallyspeaking, actually when I was
first, I think, when we werefirst thinking about the idea
for summit, one aha moment thatI had was I was actually this is
(29:52):
back when my chat gpt came out,and I remember, just like this
is, I think, literally the nightchat gpt came out, I stayed up
all night dancing with it.
I thought it was like the mostprofound pieces of technology
I'd ever experienced and Iremember asking chat gpt.
I think the moment that had likea crazy moment for me was when
(30:14):
I said what should I do in life?
Basically like help me explorewhat I should do in life.
And the journey that took me onand just in terms of just like
asking me questions and causingan introspection to me, was
incredibly profound, in a waythat I had not experienced the
technology before.
It felt very similar to workingwith a coach, right, working
with someone great at likehelping you tease out those
(30:35):
questions, etc.
So, again, just like, if you'reworking with a really great
coach and you come to them andyou say, uh, hey, coach, like
I'm thinking about leaving myjob, what should I do?
A really great coach isn'tgoing to tell you, they're not
going to say cool, leave yourjob.
Right.
I can like ask you thosequestions right, okay, why do
you want to leave your job?
What's causing that?
(30:55):
And I look at that from a bunchof different ways and a lot of
ways can like a mirror, and so Ithink that's where Summit is.
Another dynamic of Summit beingextremely helpful is giving you
those coaching, likeconversations and kind of being
that reflective mirror, right.
And so, again, really greatcoaches aren't great coaches
because they know exactly whatto do in terms of telling the
exact solution.
(31:15):
Really great coaches help youself-discover and understand
right.
I think, with that power, thatwhen we ask a question, a lot of
times we know that answerourselves right and we're just
looking for that affirmation ina lot of situations.
And so Summit and coaching ingeneral can help you kind of get
to that by being reflective.
That's just kind of a way whereSummit can be helpful in those
(31:37):
moments where things arestressful and you don't know
what's going on.
You just need to get somethingdown.
"Aussie" Mike James (31:48):
And so I
think Summit's been very
beneficial to a lot of people inscenarios like that Interesting
Kettle I believe you had aquestion on the AI limitations
and safety.
Ketil Hviding (31:54):
As you know, ai
is incredibly powerful.
I can speak to what you'resaying AI in general and I fully
agree with you that when chatTBT came out and all of that
stuff is absolutely it's hard tounderstand how powerful it can
be.
I'm actually teaching here inAix-en-Provence and I use it
(32:16):
when I have an idea and I askChetty with tea what is the,
what's the thinking out thereabout that?
So that's generally what it getand the kind of question that
comes back are good and and it'sreally like you get some kind
of interaction and I can seethat can be used in many parts
of life.
Um, given this powerfulness andthe human, I mean, it feels
(32:42):
like you're interacting with thehuman.
There are concerns, butparticularly in the context of
health and we talked about, Ithink you mentioned, you're
keeping data and it's anessential part of the coaching
is keeping the data and helpingyou with kind of keeping you
(33:05):
accountable, et cetera.
How do you have?
Can you say something to that?
How are you in particular onkeeping the data confidential
and secure?
Alex Roe (33:15):
Yeah, so privacy and
security is super critical for
us and any other type of AIthat's dealing with similar data
, and so what we do is we usestandard industry best practices
in terms of storing thingsencrypted, et cetera, but we go
kind of above and beyond thatand have an additional layer of
encryption to data, such thatyour conversations or activity,
(33:38):
or additionally encrypting thatsuch that it's secure.
We do have to talk to thesedifferent AI models and say
information is sent there, butwhen information is sent there,
we're not including any sort ofpersonal identifiable
information.
We've taken precautions in thatway and, yeah, I think,
depending on the application,the level of privacy and
(33:59):
security can be greater orlesser.
I know if you're dealing withan AI or technology that is
meant to be used by providers,physicians et cetera, then, like
we were talking about earlier,that's where you need to make
sure it's HIPAA compliant.
There's also ways that you canuse AI that preserves privacy
completely, whether that isusing AI models that are
(34:20):
completely on device and aren'teven talking to the internet.
There's been a lot ofinnovation recently with AI
models that do that.
The quality of them typicallyisn't as good as the quality of
models that are quote-unquoteonline.
But inevitably this will getbetter over time, and so I
imagine we'll see even moreinnovation there in terms of AI
(34:42):
that is completely on-device,completely private, completely
secure and encrypted type ofsituations, and so it kind of
depends on the application andsensitivity of data when that is
needed or not Correct.
"Aussie" Mike James (34:56):
That's very
, very interesting.
Another, on the practical level, alex does Summit integrate
with wearable tech?
I mean, I think nearly everyonein this room has probably got
an Apple Watch or a Fitbit or anOura Ring.
These are very popular now.
Does Summit integrate withthese devices?
Alex Roe (35:13):
It does so.
We have an Apple HealthKitintegration on our iOS app and
so you can turn that on and thenyour coach will recognize
relevant activity.
And so, for instance, when Ihave one of my goals to be
running frequently and on arunning plan, my coach would
recognize my runs coming in.
And what was cool about that isit made the coach very
(35:35):
proactive.
It's me notification, great jobon the run, et cetera, and so I
have to be integrate there andthat powers some of the like
craftiness and just helps againwith context and memory for the
coach.
"Aussie" Mike James (35:47):
Okay, very
interesting.
So, looking back at the successstories you've had with the
platform, alex, what are the topfive uses for someone?
Are they diet, weight loss,motivation, et cetera?
Do you have enough?
Alex Roe (36:06):
data on that now, yeah
, I would say so Again,
someone's kind of holisticacross their areas of their life
.
But what is common is typicallywhat's very common is people
have some sort of like health orwellness related goal, and so,
again, that could be, it mightbe weight loss, that might be
exercising more frequently,better sleep, etc.
Oftentimes people also havekind of career or business type
(36:27):
of related goal and then likerelationships, hobbies, etc.
So there's kind of a long tailof that.
But what's common is peoplewill have a few different goals
across those areas of theirlives and then they're using
Summit for that accountability,that motivation, ongoing support
towards those goals.
So, like me, personally, I'musing Summit.
My goals are around beinghealthy, mentally fit physically
(36:51):
and mentally fit, aroundrelationships, around career and
talking to our users.
We've got users across so manydifferent industries.
Last week was talking to someonewho's a writer and they're
using summit to help them interms of their scripts and
staying consistent to schedule,because as a writer, your days
are very non-structured and sothey use summit for that.
(37:13):
I talked to someone recentlywho is a video editor and they
have these very complex projectsand so many different people
they're working with and theyuse summit for kind of helping
organize thoughts and just likekind of stay sane with that.
We have a lot of people who runtheir own businesses.
I kind of ran into the gamut.
I think that's the power ofSummit and technology like this
(37:36):
is it can really help across,whether you're a young adult
just out of college trying towork on career stuff, or someone
who is in mid-late career andis transitioning or focused on
other things.
Yeah, it's just a couple ofdifferent areas of where Summit
is used.
I would say in terms of like howSummit is used.
I would say in terms of likehow Summit is used in particular
, it's very common that peopleuse Summit in the morning to
(37:58):
plan their days.
So when they first wake up,they open their app, they can
talk to their coach and get aplan and say hey, coach, here is
what I'm trying to get donetoday.
Just having someone say that tothink through things, ask some
questions okay, where might youget blocked, et cetera, is
really helpful, and throughoutthe day, people are typically
(38:19):
checking in with their coach.
The coach can send remindersand be proactive, and so it
might check in with you later onand said hey, alex, looks like
you wanted to go for a run todayin the afternoon.
How did that go?
How was it?
And so that's where thataccountability really comes in.
And then again to end and winddown the day around hey, here's
how the day went, let's plantomorrow and maybe help you wind
(38:42):
down and reduce some of thatstress before going to bed, just
knowing you have a plan for thenext day.
Again, summit is pretty generalacross those areas, I would say
typically health, fitness,wellness.
People have a lot of goalsthere, kind of career and
relationships, hobbies, etcetera.
Dave Liss (39:00):
And then really that
accountability in the morning to
start your day, to end your dayand then kind of throughout the
day, based off what you'redoing, are there any success
stories that come to mind thatyou've gotten from users about
how it's helped them or thingsthat are really remarkable to
you?
Alex Roe (39:16):
yeah, I'm trying to
think of specifics, but just in
general.
We get a lot of great feedbackthat says summit like truly
helped me stay accountable to mygoals, and I'm trying to get
specific ones to relate.
So, in climb mount everest forthe first time with summit or
something to that degree, Iwould say just like more in
general, because these cases arequite varied.
I think the general consensusis I'm getting better sleep now
(39:38):
because I'm more consistent withmy schedule, I'm feeling more
willing, I'm getting more donein the day, that type of deal.
So I'd say those have been moreof the stories, but we should
definitely get more.
I know there are specific onesthat we could pull.
We should probably capturethose in the future.
That'd be pretty cool justseeing what's been accomplished
with some of these.
Dave Liss (39:58):
Yeah, I think that
would be really great.
"Aussie" Mike James (40:00):
Yeah, alex,
I think you answered this
question pretty well.
But just to reiterate, whenyou're looking at the key habits
or mindsets of successful usersand I'm paraphrasing, correct
me if I'm wrong you're sayingthat they really have to make it
part of their day.
It could be like any other tool.
It could be like an exercisebike you get at home and you end
(40:23):
up being a clothes horse.
You have to integrate it intoyour day.
It can just sit there,otherwise Successful users
really help implement it to makeit a success Is that correct A
hundred percent?
Alex Roe (40:37):
Yeah, and I think you
want to start running or you
want to start biking, say, youbuy the cycle and just sit there
and gather stuff.
So, yeah, it's a commonchallenge with any product or
habit or goal and why peoplesend these resolutions they
never follow up on.
So, yeah, I think to somedegree with Summit, there's
things we can do in terms of weneed to make it really easy to
(41:00):
use and like how can we make itsuch that the first time you
download summit and get loggedin, how do you have like a wow
moment, how do you have thatfirst experience?
You're like, oh my gosh, like Isee the potential of it.
That's really critical.
It's really that first day inthat first week.
How can you have those reallygreat moments where I I get like
it, I get like it clicks for me.
(41:20):
So that's really important.
And then also the why isimportant, right.
Why are you coming in and usingsummit, like why do you want to
do this?
So if we can help tease thatout to people as well, that's
can also be very motivating.
So, yeah, I think there's bothsoftware things we can do in
terms of this, while momentsthey can get easy to use and
(41:42):
really after that first week ofusing Summit, hopefully they're
set up well for success in thatregard and I kind of know what
they're doing there.
Dave Liss (41:50):
What do you think the
future of your technology is,
or where you see AI going, ai,intel.
Alex Roe (41:56):
Yeah, I would say in
general.
I mean, ai is like here to stay.
I think it's a transformativetechnology and it's amazing in a
lot of ways, right, I think onthe same side, like, there are
use cases that I think we'refiguring out and still learning
about, so we're definitely muchliving in this like future world
, which is really exciting.
(42:18):
I would say that just keep anopen mind on things right now.
I think, even when we just lookback over the past year, of how
things have changed.
They've been very dramatic andI think, will continue to change
.
And I think what's alsoexciting is, you know, I feel
like we're just still scratchingthe surface on what the impact
of these technologies can be,and so I'm excited to throw a
summit, but also the industry asa whole and, I think, the more
(42:40):
people who are familiar with AIand use cases and stuff like
that, even if you don't have atechnology background per se, I
think that it's just going to beintegrated everywhere, and so,
yeah, I think I'm superoptimistic on the future.
I'm excited about what all isto come and I'm excited to be
(43:00):
playing a small part in tryingto make that.
Ketil Hviding (43:01):
I have kind of a
curiosity in terms of your.
I mean, there must be AI withdifferent layers.
Are you cooperating with any ofthe big producers or language
models, or have you builteverything yourself?
Alex Roe (43:15):
Yeah, so we're
leveraging kind of the standard
like language models that you'veheard of.
So, with OpenAI and Anthropic,then we're doing a lot on top of
that to make it specific forcoaching and then specific for
activeness and memory and stufflike that.
Yeah, and there's a spectrum.
There are situations and timeswhere it makes sense to use your
(43:37):
own model or to do what'scalled fine-tuning in terms of
taking one of these models andmaking it very specific for your
own use case and data.
So again, it's kind of like aspectrum.
There are situations that workvery general and there are.
If you're asking, we don't evenknow that.
But yeah, it's kind of aspectrum in terms of when you
use one of these and how you canmanipulate them.
Dr. Richard Kennedy (43:57):
Well, have
any of the users told you that
it did not help them?
That AI models didn't help andif so, how do you research that
to figure out why that mighthave happened?
Alex Roe (44:15):
Yeah, totally yeah, no
product's ever going to have
perfect Like everyone uses itand it's like this what didn't
change my life, et cetera.
Yeah, we get a lot of feedbackfrom users.
We try to send emails to everysingle user.
We have surveys and things thatgo out as well, and so we get a
lot of data in that regard.
(44:35):
Some common patterns, like onechallenge you talked about how
do you get someone set up?
Well, if someone picks a goalthey don't care about, for
(44:56):
instance, like you just kind oftried and like whatever I'll,
just yeah, I'll meditate everyday, or whatever right, like
that's a common failure pattern,because then you're missing
that.
Why?
Right?
Because it's like so that's afailure pattern is just like we
haven't done a good enough jobon user education or onboarding,
where you're wanting to use it,but maybe it's confusing, or
you hit like a bug or a glitchand it like kind of gives you
the aim.
This isn't quite it.
Another one is like the coachthe memory is really important,
but also it's really hard to getright and if you're like I told
you this, but wait, now youdon't remember, and so's a
(45:19):
little bit of that, like theuncanny valley, if you want to
put it that term where thisthing sounds like a coach and a
human in a way, but then if itsays misspelled my name or like
misremember something, you'relike, oh wait a minute, it's
actually not.
So, yeah, I think there's like avariety of reasons like that,
but we spend a lot of time onthe product, just like iterating
(45:39):
on it and taking feedback andimproving it, and so we try to
stay really close to our usersand understanding that.
I think Dave can attest to that.
I try to be pretty responsiveon making changes and things
aren't working the way they'resupposed to.
But, yeah, I think we're alsotrying to figure out too, like
who even it's like upstream ofmarketing right Like who are the
right people to target and who?
(46:01):
How should we talk about summitRight?
Is it an AI life coach?
Is it an AI coach?
Is it an accountability partner?
So I think all those thingshave an impact on someone being
successful or not with them.
Ketil Hviding (46:11):
I have a comment
on this on a drill side, because
I'm a human motivation.
I kind of think that even thosesorry, the person that you kind
of want a little funny.
I think actually you're tellingus a little bit more about
moderation, but even if youreally, 99% of the time, you
(46:32):
want them to yell at you, youwant that little 1%, a little
tap on the shoulder, and that'seven more valuable.
It's a little bit like sent alittle tap on the shoulder and
that's even more valuable.
It's a little bit likeself-inflicted Stockholm
syndrome With water, but thenyou want them to say something
nice to you.
It's just a comment.
(46:54):
I like that, one Kind ofself-inflicted.
Alex Roe (46:56):
So one thing that's
interesting for me is the coach
I'm using actually is it'scalled Future Alex.
So I've gone in and defined,like where I want to be like 10
years from now and gone throughand kind of said here are my
values, here are my principles,here's like how I kind of
envisioned my life to be andthat's like my like coach
(47:17):
personality that I use and talkto and it actually has my voice
as well, like I've kind ofrecorded my voice and it like
clone and that's been reallyfascinating because and this is
how other people as well wherethere is kind of like that
interesting motivation identityright, we know that from like
research in terms of like askingidentity, it's like oh, you
(47:37):
don't want to go for a run thisafternoon.
Well, who do you want to be?
Oh, I'm a runner, I'm a healthyperson.
Okay, like, and what would thatperson do?
Okay, they would go for a run.
And so I think that's anotherkind of interesting like edge of
motivation in psychology herewhich is like, for me at least,
I'm like okay, I'm motivated tobe someone I want to be in the
future, and so how do my actionstoday kind of relate and change
(47:59):
or impact that?
And so I think that's beeninteresting.
I haven't I don't know theanswer to that yet just kind of
an interesting thing.
We're like noticing a littlebit which is like mate, there's
a thread here too which is likehow do you help people be
motivated?
By helping them realize whothey want to be and then kind of
surfacing that back to them onan ongoing basis, and like
hearing yourself.
It's one thing to like to, butlike hearing yourself tell
(48:20):
yourself like I mean, it's kindof it's tricky, but it's like
really motivating, it's reallyinteresting yeah, I can see it
having a big impact.
"Aussie" Mike James (48:31):
Our friend,
a mutual friend, richard dr
vincent ronville, who's aphysical therapist yes, he said
he's.
How many pieces of paper has hegiven clients to go home and do
these rehab exercises daily?
And those pieces of paperprobably in the trash can
outside Easter, not far away.
So something like AI would bereally valuable I think with
(48:51):
that, because you can't possiblyget the human element every day
to motivate.
Alex Roe (48:56):
I think what Dr Kinney
was saying too right, like
there's that, there's like ahybrid solution here which is
really nice right, where youhave like a professional, where
it's like a physical therapistright Okay, here's the plan.
And then you have the AI, whichis then kind of that, like I
don't call it the nagging layer,but that accountability layer,
and then there's somethingpowerful where the technology
can surface to the physicaltherapist, like hey, like alex
(49:17):
isn't doing his exercises right,and that can be a kind of a
nudge then.
So I guess the other thing withwhat we've seen here is like
some people kind of want that,like I wanted to be the ai about
.
I kind of want that, like Iwant to know there's like a
person that's like kind of likemonitoring a little bit, and
that can help scale right if youthink the effectiveness.
But that's the physical therapyprogram where, as a physical
(49:38):
therapist, you can't be textingsomeone every single day right,
no, no, you're like yourassistant does that and then
surfaces you like, hey, cool,here's what's happening or
whatnot, Then you know I thinkthat could be a very effective
way of doing this as well, andso I think that's with Summit,
we're more of like a pure AIsolution, but I think it's
natural and logical that theselike hybrid solutions really get
(49:58):
you like the best of bothworlds in some scenarios and use
cases.
Dave Liss (50:08):
After our guests left
the recording, our host
continued the conversation,sharing their reflections and
key takeaways.
I thought that was reallyinteresting.
It was Very interestingactually.
"Aussie" Mike James (50:26):
I mean,
I've got to confess I did go
onto that website after our lasttalk.
I got the thing, but that'sabout the last.
It's like that exercise bike inthe corner, but it really is.
You've got to say hey, that'snot going to do everything for
you.
Dr. Richard Kennedy (50:40):
You've got
to do something, so we'll do
something.
Something.
Now you have to make somecommitment yourself, you can't,
yeah, absolutely you just can'ton your own, and then and again
it goes.
Where it's good is that it.
It's another tool that actuallycan have somebody sort of tap
you on the shoulder gently, orforce you to do those things.
(51:03):
Now he said an interestingthing that he created an AI.
That was his voice.
"Aussie" Mike James (51:13):
Interesting
.
Dr. Richard Kennedy (51:14):
Yeah.
Other interesting thing is onething for your coach or your
other person who you respect,then you need to do this and you
need to do that.
It's another thing to have tohear yourself saying to yourself
on a daily basis yeah, your ass, no, yeah.
(51:37):
That's very different, and soin one way it's a positive thing
.
Goes back to what we've allsaid you, the individual, have
to.
There has to be some degree ofwillingness and commotion yeah,
you've got to be up at the end.
"Aussie" Mike James (51:55):
It's up to
you yeah, don't do.
Dr. Richard Kennedy (51:58):
if you
don't do, it it's still on you
and it doesn't.
"Aussie" Mike James (52:03):
But, dave,
have you found it's helped you.
You've been using it.
Dave Liss (52:08):
It's helpful, I think
.
Like anything, it's an arrow inthe quiver, it's not by itself
and there are a lot of variables.
"Aussie" Mike James (52:16):
It's not
going to get the job for you
You've still got to interviewand still got to.
Dave Liss (52:19):
It's definitely going
to get the job for you.
You've still got to interviewand still got to.
You know it's definitely beenhelpful.
I use it for different things.
I use it to help me write coverletters and just my resumes.
And I had some issues and Iworked with Alex and they made
some changes.
Like it would only do like turnout like 1500 characters, so I
would write something and itwould respond.
Then it would stop and then Isaid, okay, cut off here.
(52:41):
And then I'd like piece ittogether until it got to the
full response and they changedthe character limits and then he
helped me understand, becauseit only has memory for a certain
number of questions, apparently.
And then that's why I said,well, I don't want to have to
re-educate this coach every 50questions or whatever.
(53:04):
So they said, okay, we havethis foundation thing I was
talking about.
I uploaded different copies ofmy resume so it already knows it
has some permanence ofknowledge.
But I think it's definitelyhelpful.
One thing that really struck mewas that like it wasn't
judgmental, it just this is whatyou did.
And then, okay, what are wegoing to do now?
(53:26):
Okay, let's take.
Okay, that's fine.
It doesn't say that's fine,doesn't say anything, it's okay.
Here's what we're going to goforward at this point and I I
appreciate that I never had ahuman being that would I feel
comfortable having that kind ofconversation where feel
comfortable having that kind ofconversation where it would have
that kind of response.
"Aussie" Mike James (53:42):
But there's
also the other side of that.
I mean, dr K is the leastjudgmental person I know, but
I'm sure as a physician, peoplealmost feel I don't want to
disappoint Dr Kennedy.
Yeah, I haven't lost the twoeggs.
Yeah, I'm at the weight I needto lose.
So I'll cancel my appointmentfor another six weeks, I'm sure
you do.
Dave Liss (53:59):
I know that happens.
That must happen All the time.
Dr. Richard Kennedy (54:03):
Yeah, yeah,
yeah yeah exactly, but, like he
mentioned earlier, you like,using the example of the drill
sergeant who, basically theperson, just finished running 20
miles and you would think, evenif he's going to say, you can
do another six and a half miles,you know before you, but you
(54:24):
should say great job, you did agood job with that 20 miles,
congratulations, etc.
Because sometimes for a lot ofus, what we want is
acknowledgement that yeah yeah,that someone, because we know it
, having done it, we feel acertain way about it.
"Aussie" Mike James (54:45):
Yeah.
Dr. Richard Kennedy (54:45):
You always
help somebody who's on the other
side, or they see you and theyhaven't seen you in a while and
it looks like you lost weight,and so they may never tell you
that you lost weight.
All I'll say is you look good,you look really good, it's so
good seeing you.
What are you doing?
(55:05):
Yeah, which allows that personto.
I said that positive energythat we all need.
You know the person might and,mike, you see this with people
who you go through work or whoreach that plateau.
Yeah, they've done as much asthey can do with this particular
(55:27):
routine and they're no longergaining anything, so they're not
any faster or they can't do asmany reps, or whatever it is.
Yeah, that's when that humantouch comes in, while saying
look, okay, this is where youare now.
Do you have another goal or isyour goal still the same?
(55:48):
Did you lose?
Because sometimes you just openthat door where it's always
been the thought process, butbecause a person never felt
about going beyond this point.
Don't realize that, gee, Icould actually go further.
"Aussie" Mike James (56:05):
It really
has been a fascinating
conversation.
I'm sure the other Musketeersalso have had their aha moments,
as I have, listening to you andjust thinking how it can be
incorporated into our lives,especially with my trusty Apple
Watch.
So it's been really greattalking to you, Alex, and we're
excited about the future ofwellness, with AI at the helm
and Summit, of course.
(56:26):
So to our listeners, we hopethis episode has inspired you to
think differently about howtechnology can enhance your
wellness journey.
If you enjoyed today'sdiscussion, please subscribe to
Wellness Musketeers and sharethis episode with anyone
interested in health, wellnessand productivity.
Your support helps us continuecreating impactful content.
(56:48):
We'd love to hear from you.
Send your questions or ideasfor future episodes to
davidmliss at gmailcom.
Until next time, stay well.