Dealing with difficult clients on the phone can be stressful and time-consuming. In this episode of What The Biz?!, Brigitte and Dan provide actionable advice for navigating these situations with greater confidence and ease.
Listeners will learn:
- How to approach challenging phone calls with a calm and solution-oriented mindset.
- Effective communication techniques for de-escalating tension and finding common ground.
- Ways to set clear boundaries and manage client expectations to avoid future issues.
- The importance of documenting phone calls and following up appropriately.
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Hosts
Daniel Proczko - myPocketMarketing
Brigitte Vegter - Vegter Financial
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