You’ve been there: you buy the shiny new software, the fancy gadget, or the expensive subscription, believing it will solve all your problems. But it doesn't. In this episode of "What the Biz?!," Daniel Proczko and Brigitte Vegter confess to their own mistakes and share a powerful lesson they've learned: a tool won't fix a broken process. They share a story of a client who almost made a huge mistake and reveal a simple system that will save you time, money, and headaches by ensuring you fix the right thing.
You'll uncover:
- Daniel's personal story of buying expensive video editing software only to find his end product still "sucked" because it wasn't a tool problem.
- Brigitte's experience with clients who blame the software, saying "QuickBooks doesn't work," when the real issue is a lack of process.
- The three critical questions to ask before you buy any new tool or software.
- Why doing things "manually" for a few weeks is the most important step in building an efficient system.
- A discussion on the "busy but no results" trap and how to find the root cause of the issue within your process.
Show Notes
In this episode, Daniel and Brigitte share a powerful business lesson and a three-step framework for diagnosing and fixing the root cause of your problems.
Key Takeaways:
- Tools Don't Solve a Process Problem: A new tool, person, or shiny gadget will not fix a problem that is rooted in a broken or non-existent process
- The Three-Step Solution:
- Map the Process: Go back to the fundamentals and literally write out how something should happen. Define the what, when, and how.
- Do It Manually: Run the process by hand for a few weeks. This will reveal the true pain points and help you avoid future automation issues.
- Find the Tool: Only after the process is proven and working should you invest in a tool to make it more efficient.
- The "False Fix" Trap: Brigitte shares how business owners often chase the wrong fix. If you've replaced the same tool or person more than once, you’re likely fixing the wrong problem.
- Hire & Manage with Intent: Before firing a team member, ensure you have measured the right things and given them everything they need to succeed.
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Hosts
Daniel Proczko - myPocketMarketing
Brigitte Vegter - Vegter Financial
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