What the Heck Is Happening in HR?

Ever felt blindsided by workplace changes? You’re not alone. In this episode, we reflect on how HR and leaders often miss the mark by “springing” change on employees instead of preparing them thoughtfully. Discover why understanding your team’s journey, communicating in bite-sized pieces, and celebrating progress are key to successful change management. HR professionals, leaders, and employees will walk away with practical insights...

Ever wondered why some organizations keep their best people while others struggle? In this episode, we explore how retention truly begins at recruitment—starting with your employment brand. Discover why defining and living your values matters, how candidate experiences shape engagement, and what leaders can do to deliver on their promises. HR professionals, leaders, and employees alike will walk away with practical insights to buil...

Ever wondered how artificial intelligence is quietly transforming HR? In this episode, Bill Carter shares real-world stories and practical advice on using AI to streamline HR tasks, boost engagement, and avoid common pitfalls. From applicant tracking to rewriting emails, Bill reflects on the promise and challenges of AI—especially around data privacy and compliance. HR professionals and leaders will walk away with actionable insigh...

Ever notice how something as simple as a chipped mug can tell a bigger story? In this episode of What the Heck Is Happening in HR?, Kelley walks us through how everyday objects become metaphors for our career journeys — the rough edges, the transitions, the lessons. If you’ve ever questioned whether your “path” is too messy or your growth too uneven, this one’s for you. Join us as we embrace imperfection, learn from where we’ve bee...

In this episode of What the Heck is Happening in HR?,Kelley responds to a question many job seekers face: ShouldI work for a small business or a large company? Using real-life insights and strategic reflection, she explores the pros and cons of each path.

From personal connection and flexibility in small businesses to structure and career pathways in larger organizations, Kelley walks through what to consider—like values alignment,...

In this episode of What the Heck is Happening in HR?, Kelley dives into the ever-shifting world of independent contractor classification—and why it matters now more than ever. With the political pendulum swinging once again, employers may find themselves facing new flexibility in how they engage workers… but also new risks if they don’t tread carefully.

Kelley breaks down key resources like Fact Sheet #13, opinion letter FLSA 2019-6...

In this episode of What the Heck is Happening in HR?, Kelley breaks down the return—and expansion—of Department of Labor opinion letters, a critical yet often overlooked resource for HR professionals, business owners, and legal teams.

What exactly is an opinion letter? How do they differ from administrator interpretations? And why does it matter that they’re back under the current administration—with new platforms and expanded cover...

In this final part of our series with Mark Koulianos, we explore real-world stories from the HR department. Mark shares moments when HR proved to be an essential strategic partner as well as times when their involvement created challenges. From handling difficult terminations to addressing workplace safety concerns, his candid reflections offer practical lessons on how HR can strengthen its support for leaders while avoiding common...

Our conversation with Mark Koulianos continues as we focus on the difference between upskilling and reskilling and why both are essential for a workforce that can adapt to change. Mark explains how responsibility for skill development is shared between employees and employers, the importance of a coordinated approach to talent development, and why strategies must reach beyond high performers. We also discuss how training in process...

In Part 3 of our conversation with Mark Koulianos, Kelley Rexroad dives into the evolving landscape of workforce development. From youth to retirees, Mark explores how foundational skills like process improvement, project management, and leadership are becoming essential across industries — especially as technology, AI, and generational shifts reshape the workplace.

This episode unpacks the urgent need for lifelong learning, the dif...

In Part 2 of our conversation with Mark Koulianos, Kelley Rexroad expands on the three skills that can make or break careers in today’s workplace: communication, relationship-building, and critical thinking. Together, they explore how these abilities are evolving in an era of AI, remote collaboration, and rapid organizational change — and why they’re more vital than ever.

Mark shares actionable strategies for becoming a better commu...

We’re celebrating our 200th episode by kicking off a new multi-part series with Mark Koulianos!

You may remember Mark from our recent episode on USF’s new HR Certificate — but this time, we go deeper. Mark takes us through his fascinating career journey, from launching an import-export business to leading global operations to transforming continuing education at the University of South Florida.

He shares how transferable skills, crit...

In this special episode of What the Heck is Happening in HR?, host Kelley Rexroad welcomes Mark Koulianos, Assistant Vice President of University Community Partnerships at the University of South Florida and the leader of USF’s Office of Corporate Training and Professional Education.

Together, they break down what’s new—and what’s next—for USF’s refreshed Human Resources Certificate program. With over 25 years of history and thousan...

In this reflective episode of What the Heck is Happening in HR?, Kelley invites listeners to close their eyes (unless you're driving!) and return to that powerful, emotional moment: receiving a job offer that changed your life.

She reminds us that talent acquisition is not just about filling seats—it’s about changing lives, shaping families’ futures, and building company legacies. From compensation and benefits to empathy and ur...

In this special episode of What the Heck is Happening in HR?, Kelley invites listeners to pause and reflect—by opening the cupboard.

What begins as a story about mismatched mugs turns into a powerful metaphor for our careers, relationships, and life experiences. From chipped cups that carry the weight of difficult conversations to matching dish sets symbolizing seasons of stability, Kelley explores how every item in our cupboard tel...

In this episode of What the Heck is Happening in HR?, Kelley lays down a challenge—for both employees and employers. With a persistent talent shortage and rapid technological change, employees must take charge of their career development and stay curious, while employers must stop relying on outdated recruiting and customer service models that alienate the very people they claim to value.

From skill-building and AI readiness to real...

Is your organization truly delivering a meaningful employee experience—or just going through the motions? In this episode of What the Heck is Happening in HR?, Kelley Rexroad unpacks the common ways companies are getting it wrong, from outdated onboarding to disengaging surveys and cookie-cutter training programs.

Kelley challenges the obsession with perks and instead emphasizes using tech tools intentionally, personalizing developm...

In Part 2 of our conversation with Meri Stockwell, we dive deep into the evolving world of workplace dynamics. From the friction of returning to the office to the rising demand for flexibility, purpose, and well-being, Meri shares what she’s seeing across industries and what organizations must start doing to retain top talent.

We explore topics like hybrid work communication fails, the role of empathy in leadership, multi-generation...

In this episode of What the Heck is Happening in HR?, Kelley sits down with longtime friend and powerhouse leader Mary Stockwell. Mary shares her inspiring journey from being the first woman in a global procurement leadership role to launching her own successful business. With deep roots in a family of trailblazing women, Mary opens up about how curiosity, resilience, and a love for problem-solving fueled her many career pivots—fro...