What the M

Welcome to the season finale of What the M! You won’t want to miss this episode. 

Since the podcast began in September 2022, Kent and Steve have interviewed amazing, thoughtful, and brilliant guests. Every season 1 guest has been uniquely qualified to speak about different aspects of the default servicing industry, and has provided valuable information to What the M’s listeners. Each guest is unique, but they all have one thing in ...

This week on What the M, Kent, and Steve returned to the faithfully commerce-driven city of Dallas, TX in anticipation of the Legal League Servicer Summit. While there, Kent met with the Latinas in Power ("LIP") for a fun evening of dinner and fantastic conversation and camaraderie, recording the podcast the next morning with Steve and a few of the LIP ladies: Emily Chavarriaga, Jackie Vazquez, and Rosalie Escobedo. 

Emil...

This week on What the M, Kent and Steve have a very special guest!  

In advance of next week’s Legal League Annual Spring Summit, Kent and Steve decided that an interview with one of Legal League’s rising stars, Brooke Sanchez, was in order! 

Brooke received her undergraduate degree from the University of South Alabama (Go Jags!) and her JD from Cumberland School of Law. Brooke represented debtors in consumer bankruptcy for more th...

This week on What the M, Kent and Steve interview Toniqua Green, Vice President of Corporate Social Responsibility at Mr. Cooper. Mr. Cooper prides itself on challenging the loan servicing status quo – so as an industry innovator, Toniqua is right at home there!

Toniqua attended Roberts Wesleyan College, where she received her Bachelors Degree in organizational management. She then earned her Masters Degree in Education from Univer...

It's that time again... time for a new episode of What the M! 


This week, Kent and Steve interview Jerry Mavellia, CEO of Guardian Asset Management Inc. Founded in 2007, Guardian has successfully managed and protected valuable assets for the US Department of Housing and Urban Development, federal, state, local government agencies, and private mortgage banks. Guardian is a passionate, forward-thinking preservation...

Episode 13 of What the M is anything other than unlucky!

This week, Kent and Steve interview Dave Van Horn, Executive Chairman of PPR Capital Management. After attending West Chester University of Pennsylvania (Go Golden Rams!), Dave got together with a couple of friends, started an entity, and grew it into a juggernaut within the mortgage and note-buying industry. PPR is now a financial services firm that primarily assists private...

Straight from the MBA, it’s a mini-episode of What the M!

Flying solo this week while attending the Mortgage Bankers Association Conference in Orlando, Kent ran into someone he just had to have on the show!

Gina Daya is the Vice President of Operations at Hello Solutions. Since 2017, Hello Solutions has made a name for itself in the default servicing industry by creating meaningful business partnerships between la...

Happy Mardi Gras from Mobile, Alabama!
 
To celebrate this extra-festive season, we of course needed an extra-spirited guest. Who better than Kent McPhail himself?
 
Kent is the Founder and Managing Partner of McPhail Sanchez, LLC. He received his undergraduate degree from the University of Southern Mississippi (To the Top!) and his Juris Doctorate from the University of Mississippi School of Law. Upon graduation, K...

Just in time for Groundhog Day, Kent and Steve have their own forecaster on this week’s episode of What the M! But instead of predicting the weather, this guest can predict the economy. 

Rick Sharga is the Executive Vice President of Market Intelligence at ATTOM Data Solutions, a provider of comprehensive real estate data for companies in the mortgage, insurance, finance, and government markets. Rick is one of the country’s most fr...

Happy New Year from What the M! Kent and Steve are ringing in 2023 with a fascinating guest.

John Bell III attended Lambuth University in Jackson, Tennessee before spending more than 15 years in the private sector, including serving as the Vice President of VA Real Estate Management at Bank of America.  John is a Navy Veteran who served in both the Gulf War and Operation Restore Hope. This background makes John uniquely s...

Welcome to a special holiday edition of What the M! 

This week, Kent and Steve get in the spirit of the season by interviewing Stanley C. Middleman, Founder and CEO of Freedom Mortgage, about his and his company’s incredible devotion to philanthropic work. One of the largest FHA and VA lenders in the country, Freedom formed “Team Freedom Cares,” (TFC) which focuses on providing support for underserved communities, in 2013....

Happy holidays from What the M! This week, Kent and Steve have a very special guest… Steve himself!

Stephen Hladik is a partner at Hladik, Onorato, and Federman, LLP. He received his undergraduate degree from Penn State University (Let’s Go State!), before going on to Widener University for law school, where he graduated with honors. Upon graduation, Steve went to work for the Pennsylvania Attorney General’s Bureau of Con...

It’s Flagstar Friday! On this week's episode of What the M, Kent and Steve interview Amy Neumann, the FVP of Late-Stage Delinquency, Foreclosure, and Bankruptcy Operations at Flagstar Bank. 

Amy has a BS from Oakland University and a JD from Wayne State University Law School. She spent 12 years in private practice at Trott Law, where she was the Senior Managing Litigation Attorney. She then transitioned to the servici...

On this week’s episode of What the M, meet the “James Madison” of the Mortgage Industry! Kent and Steve talk with Marcel Bryar, Founder and Managing Director of Mortgage Policy Advisors, LLC. 

Marcel earned a BA in history from Yale University and his Juris Doctorate from Yale Law School. Marcel is perhaps best known for leading the development and implementation of the Making Home Affordable program during his tenure as V...

It’s that time again… for a new episode of What the M! 

This week, Kent and Steve interview John Dunnery, Vice President of Claims at Mr. Cooper, and ask him about changes in finance regulation. 

John has a BA from Boston University, a Master’s Degree from the University of Oklahoma, and a JD from the University of Tulsa. He has held senior loan servicing roles with Pacific Union Financial, JP Morgan Chase, Wachov...

It’s Financial Friday! This week, Kent and Steve interview Larry Goldstone, President of Capital Markets and Lending at BSI Financial Services. 

BSI is a loan servicer that endeavors to enable sustainable home ownership by practicing core values that embody doing what’s right, delivering on expectations, and winning with humility. Larry himself also embodies those values, as you will hear! 

Larry has a BA in Econo...

Kent and Steve are back with another industry leader! The second episode of “What the M” features Jesse Loomis, the President and General Manager of Bid4Assets, Inc. Bid4Assets is a leading online auction site that assists county governments in conducting foreclosure and tax foreclosure auctions virtually. Bid4Assets pioneered virtual public auctions back in 2000 and has sold over 100,000 properties for county governments. 

Jesse is...

WHAT THE M?

A PODCAST ABOUT MORTGAGE DEFAULT SERVICING 

Do you ever wonder who is behind the scenes collecting and processing all those monthly mortgage payments throughout the entire country? 

In the world of residential mortgages, the mortgage servicing industry is a critical but not always visible player in the lending and home ownership process. Unveiling how mortgage servicers manage the residential homeownership industry is the...