Winning against billion-dollar incumbents isn't about money—it’s about strategy. In this episode, we talk to Steve Hind, the co-founder of Lorikeet, about how he and his team built an AI-powered customer support tool that’s not just competing but winning in one of the most crowded markets in tech.
Steve shares the moment that led to their pivotal product shift, the principles guiding their success, and why they believe 2025 is the year AI will truly transform enterprise support.
In this conversation, we cover:
💡 The breakthrough moment that led to Lorikeet’s pivot into AI-driven customer support
🚀 How Steve and his team outperformed well-funded competitors in Silicon Valley
📈 The underestimated value of customer engagement over customer love
🎯 Why AI in customer support isn’t just about summarising FAQs—and why that matters
🛠️ The power of engineers talking to customers and building based on real needs
💰 Why Steve believes the best startups should focus on making their existing customers wildly successful
⚡ How startup founders can avoid “doom loop” hiring behaviors and build teams that win
🔮 Why 2025 will be the year of enterprise AI—and how Lorikeet is positioning itself to lead
Steve Hind and his team at Lorikeet are proving that startups can outcompete legacy players—not by outspending them, but by outthinking them. This conversation is a deep dive into strategy, execution, and the mindset that leads to real impact.
Popular Podcasts
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
My Favorite Murder with Karen Kilgariff and Georgia Hardstark
My Favorite Murder is a true crime comedy podcast hosted by Karen Kilgariff and Georgia Hardstark. Each week, Karen and Georgia share compelling true crimes and hometown stories from friends and listeners. Since MFM launched in January of 2016, Karen and Georgia have shared their lifelong interest in true crime and have covered stories of infamous serial killers like the Night Stalker, mysterious cold cases, captivating cults, incredible survivor stories and important events from history like the Tulsa race massacre of 1921. My Favorite Murder is part of the Exactly Right podcast network that provides a platform for bold, creative voices to bring to life provocative, entertaining and relatable stories for audiences everywhere. The Exactly Right roster of podcasts covers a variety of topics including historic true crime, comedic interviews and news, science, pop culture and more. Podcasts on the network include Buried Bones with Kate Winkler Dawson and Paul Holes, That's Messed Up: An SVU Podcast, This Podcast Will Kill You, Bananas and more.