May 13, 2025 • 34 mins
In this insightful episode, Jennifer Raams, a business coach specializing in helping practice owners, shares practical strategies for integrating well-being into the fabric of their businesses. Discover how prioritizing your personal well-being can lead to greater success, prevent burnout, and foster a thriving work environment for you and your team. Jennifer draws on her own experiences scaling a business and her expertise in mindfulness to offer actionable tips that busy leaders can implement immediately.
Here are some of the key takeaways:
- Well-being is Foundational for Success: It's not just a nice-to-have; prioritizing your well-being is crucial for sustainable business growth and preventing burnout.
- Intentionality is Key: You need to be deliberate about building practices that support your life amidst the demands of business ownership.
- Small Actions Matter: Incorporating well-being doesn't require huge time commitments. Quick moments of mindfulness, hobbies, and intentional breaks can make a significant difference.
- The Leader Sets the Pace: Your energy and how you show up directly influence the culture and well-being of your team.
- Mindfulness Beyond Meditation: Mindfulness can be integrated into everyday tasks, like focusing on your breath or the sensation of washing your hands.
- The Value of Free Time: Stepping away from work for dedicated periods provides perspective, recharges your energy, and helps you reconnect with your "why."
Connect with Jennifer Raams:
Book A Call: https://calendly.com/jennifer-practicefreedomu/discovery-call Facebook: https://www.facebook.com/profile.php?id=61568421776532LinkedIn: https://www.linkedin.com/in/jennifer-raams-executive-coach-9a92b293/
Click here to take the quiz and discover where you're at in your business journey:
Practice Quiz: https://practicefreedomu.com/practice-quiz/jraams
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:08):
Hello and welcome to the Willpower Podcast.
Today's special guest isJennifer Roms.
She is a coach at PracticeFreedom U and she specializes in
helping healthcareentrepreneurs grow their
businesses.
She works in all sorts offields physical therapy, dental.
She has tons of differentexperiences growing her own
business, helping largercompanies and what's interesting
(00:30):
about her is that she got shehas a degree in um business
coaching from a place ofmindfulness.
So a lot of what she's going totalk about today is going to be
applying mindfulness notnecessarily meditation, but
mindfulness to a business sothat people are able to develop
a sense of well-being.
That well-being is thefoundation for all that she does
(00:53):
.
So we're going to talk aboutyour well-being today in today's
episode Enjoy the show,jennifer.
You talk a lot about weavingwell-being into success.
How do you help the businessowners that you coach build
practices that support theirlives and don't consume their
lives?
Speaker 2 (01:11):
There's lots of strategies that I've used myself
throughout all the years ofbusiness and I like to share
them with my audience.
You know, or with my practiceowners, that I work with my
clients Because you know as thebusiness owner yourself you wear
, or with my practice ownersthat I work with my clients
because you know, as thebusiness owner itself, you wear
so many hats and it is just verydifficult to keep your own
(01:32):
well-being as a priority.
So you have to be superintentional about that.
There's lots of good tools thatyou can use and that I've
practiced myself.
So I know from my own personaljourney that when you scale a
practice a physical therapypractice we opened three
practices in six years.
It was super exciting buthonestly, sometimes it felt like
(01:55):
I was really managing thismonster and it was hard to keep
my head above water.
So from my own experience,there's things that I do that
really helped me ground myselfand show up in the way I would
like to show up for my team.
So really taking care of yourown well-being, I feel is the
(02:18):
biggest priority and also a bigchallenge for practice owners,
and I feel that the personalwell-being and organizational
well-being is very stronglyintertwined.
So if you take care of yourself, it's going to be sustainable.
You can do things for a longtime.
You can slowly work to yourvision while not burning out.
(02:39):
That's amazing.
Speaker 1 (02:39):
I love the idea of well-being being a focus because
everyone knows that I reallythink they know itbeing being a
focus because everyone knowsthat.
I really think they know it,but living it is kind of a
totally different story, don'tyou think?
Speaker 2 (02:49):
I mean.
Speaker 1 (02:50):
for me in my journey it was yeah, it's trial and
error.
Speaker 2 (02:54):
You have to kind of see that like stress could be a
good thing too.
It gets you going, gets youexcited about things.
It kind of pushes you out ofyour comfort zone about things.
It kind of pushes you out ofyour comfort zone, right.
So using that and having thatbalance between what's healthy
stress and when it does it turninto chronic stress.
When it turns into chronicstress, your decision making is
(03:15):
not good.
You can't think clear, You'reprobably spending your time in
the wrong areas and your energy.
So that's where I feel now as acoach, I come in to really get
clarity and explore why thestress is bottling up and why
it's almost not sustainable as apractice owner and it's so much
(03:35):
easier to see that as a coachor a little bit more from a
distance or come from up abovethan when you're in it yourself-
how did you discover that?
Speaker 1 (03:45):
in your personal journey before you became a
coach?
How did you discover that?
Speaker 2 (03:49):
Just really it feels like your head is spinning and
you're running in circles andyou're not productive anymore.
I think a lot of practice ownerscan resonate with that feeling.
So it doesn't become at somepoint.
It's not really a choice.
It's like I gotta make time formyself.
This is not sustainable.
So that's when I startedthinking of efficient ways to do
(04:12):
it.
Because you don't have muchtime, so doing that quick swim
in the morning or run or dowhatever your hobbies are
sometimes it's just cooking anice meal after a busy day and
really connecting with creatingsomething and it.
It's amazing how it's helpfulto pick things that don't take a
long time.
Of course, golf is super fun.
(04:33):
It does take a big chunk ofyour time.
I would recommend, in theweekend, taking one full day off
to really recharge your battery.
But in between, between,throughout the week, there's
efficient ways to do it, and ifyou're intentional about it and
not just you go automatic pilotand you're rushing all the time,
you don't even notice thatyou're rushing.
That's when things getdangerous, because that's when
(04:55):
things happen to you, and inthat way you can't really manage
yourself.
Speaker 1 (05:00):
Yeah, I really appreciate how you're bringing
up the ideas.
It doesn't take a lot of timeto connect and recharge a little
bit Because I think you knowyou think about these longer
deals.
I read a book called the Gapand the Gain by Dan Sullivan and
he talks a lot about thisconcept of you have to have free
days, you have to have 24-hourperiods where you are not
(05:23):
working, and he recommends it'snot a small number.
So a lot of business owners whoare feeling trapped in their
business.
They think of that asimpossible.
But let's talk about the valueof having free time.
Like what does that do for youand for your clients when they
literally take even a larger,like a full 24 hours off?
Why is that so important to thebusiness owner?
(05:44):
Or?
Speaker 2 (05:46):
like a full 24 hours off.
Why is that so important to thebusiness owner?
It makes you be able to reallyconnect.
Take that step back that I wastalking about and see, like,
what's the why?
Why are you doing this, why areyou going through this
rollercoaster of emotions andwhat is really what you want to
get out of it?
What is it that you want?
Get clear on that.
So, connecting with why you dothings and finding meaning in
(06:09):
that, and then also findingmeaning in the small tasks at
work that you might not likethat much, is so important
because it gives you a strongerdrive, stronger motivation, and
(06:31):
you need consistency anddiscipline to make things happen
and to have success in business.
So it's really necessary to notbe spinning in your head and
not knowing what the prioritiesshould be.
So prioritizing is a huge keyto success, and I really like to
look at clinics to see, like,what is the business owner doing
?
Where is the business ownerallocating their time and is
this a good return on investment?
Right, where do you spend yourtime?
Where is the business ownerallocating their time and is
this a good return on investment?
Right?
Where do you spend your time?
Where do you spend your moneyand then how does that come back
(06:52):
to you later?
So just to be intentional aboutthose kind of small steps can
really buy you a lot, a lot oftime, a lot of health and a lot
of fun and joy, because that'sto me still the main thing.
I don't really want to make thegoal to not get a burnout, to
not have my team get a burnout,but really how can we thrive,
(07:14):
how can we have fun at work, howcan we kind of harmonize work
and life so you can really enjoyboth places and you go to work
in the morning on Monday with agood feeling of camaraderie and
meaning and that you're making adifference in the world?
So I think it's important to beable to connect with that.
Speaker 1 (07:35):
That's great.
How do you?
You talked about having fun inthe workplace.
Yeah, man, when it's fun, it'snot work.
I know I've had experienceswith companies that I've worked
with where when you get thatright chemistry going and you
gamify it, it becomes somagnetic.
How have you done that and howhave you helped your clients
gamify and have fun at work?
Speaker 2 (07:55):
Yeah, really teach them to really celebrate any
small wins and bring the cultureto work.
It's an everyday thing, it'svery frequent.
You have to touch on things.
It's not just a holiday partyor the team bonding activity
once a month, it's everyday.
How do you walk into the door?
Do you care about your peoplebeing happy or not?
(08:17):
Or are you just so into theday-to-day tasks that you don't
even notice what's going on withthem, task that you don't even
notice what's going on with them?
So, really checking in everyday, feeling that energy and
also allowing for not such agreat days If there's people
that are going through something, being there for them, being
the support, see how you canhelp them in those situations.
(08:39):
So I teach practice owners todo the same thing and just to
kind of be aware of that, thatit's every day small task.
It doesn't necessarily have tocost any money or extra time if
you combine it with just how youshow up.
Speaker 1 (08:55):
Just how you show up.
So you're saying the pace thatleader is the pace of the group.
Speaker 2 (08:59):
Yeah, the energy you bring in the door.
So the big thing is the stressmanagement which I work on a lot
with my clients, because if wejust react to everything, we
don't have good energy around usand it's really like regulating
your own emotions in that waythat allows you to build culture
(09:19):
and to have space for someoneelse and to set the right
example, to be that role model.
So I believe in managingyourself, and well-being plays a
big part in that.
Speaker 1 (09:31):
Yeah, well-being.
You've mentioned energy quite abit, jennifer.
What do you mean by energy?
Where's your background in thatspace, because you're using
that term enough to where I feellike you have some training or
some experience with what that'scome from.
Speaker 2 (09:45):
Yeah, it's, I think, a combination of the emotional
intelligence, being aware andunderstanding how you show up
and how feelings are importantin an environment.
And it also comes in when themindset is important.
I've done mindfulness trainingI did.
A part of my education is fromNYU, becoming a mindful leader,
(10:11):
so it's really the first threemonths of that was managing
yourself through techniques ofself-care mindfulness practice.
Speaker 1 (10:20):
Let's look into that.
That's really interesting.
So you have a degree inmindfulness, leading in
mindfulness.
Yes, so did they teachdifferent types of meditation,
or was it only meditation?
What was that?
Speaker 2 (10:31):
It's really wide.
It's not really how people sayyou have to meditate and sit on
a cushion.
It's totally not like that andthat doesn't work in the
business environment.
So it could be little moments.
Say, I was the marketing personat our company and I was tired.
I dragged myself to thehospitals to go visit with all
the doctors that were there andI just took a moment in my car
(10:53):
before I would go to do mymarketing rounds to just sit
there and just check in with mybreath, see how my mind is
racing or not, and just a coupleminutes of breathing and seeing
if I can make my breath alittle deeper or just kind of a
little bit more air in and out,and just being aware of the body
and just the feeling of areyour feet on the ground, where
(11:17):
are the contact points with yourchair, just getting aware with
where you are in space.
That just can ground you andthen gives you that energy and
that clarity to go about yourtask and to show up with
intention when I do themarketing round.
So I would be more self-aware.
Speaker 1 (11:33):
So it's not so much about like sitting down and
taking out your app.
I, for one, have been trainedto do transcendental meditation,
which is 20 nights a day.
You probably heard of that.
Yeah, I am hit or miss with it,but when I'm consistent with it
it does take a lot of time.
But I had a breakthrough where,literally, I was meditating
(11:54):
once in the middle of my day.
After being consistent In that20 minutes, my brain literally
produced solutions to some ofthe bigger problems that would
have taken me weeks to figureout.
I literally came out of thatmeditation and wrote them down
and it saved me hours.
I remember thinking that wasthe best 20 minutes I spent
today.
So maybe that's a goal forpeople.
But you're saying like to getstarted.
(12:15):
You don't have to spend thatkind of time.
Speaker 2 (12:17):
No, I think it's amazing.
Say you go wash your handsbetween patients just to be
aware that you're washing yourhands, that the water is running
on your hands and how it feels,and just take a moment, just
little things like that you canbuild mindfulness practices
within the day.
And same with running, you cando walking meditation or walking
(12:38):
mindfulness, even calling andmeditation sometimes scares
people.
So just basically being awarein space and what you're doing
at that moment.
Speaker 1 (12:46):
Why does that scare people?
Meditation?
Speaker 2 (12:49):
I think the commitment and the getting in
touch with your body we're soused to being in our head and
taking care of things and thenwe're so action-oriented
including myself so that's why Ikind of needed it.
It wasn't a choice anymore.
It's like I need to dosomething to not just be running
around rushing all the time.
We all know when we rush,things go wrong.
(13:11):
Right, you're in a car, you'rerushing.
It's more likely that it goes.
Something is going to happen.
Speaker 1 (13:17):
Yeah, it's a really good analogy that like when
you're in a car and you'rerushing, that's when the
accidents happen.
Speaker 2 (13:22):
Yeah.
So rushing is just not great,and I speak from my own example,
I tend to rush all the time.
So it's just really wonderful,like you always have your breath
with you.
I feel like it's a tool.
And just even going anotherexample going into a meeting
difficult conversation We've allgone into meetings worked up
having certain thoughts in ourhead that were negative, and you
(13:45):
kind of get in the meetingtalking about that energy, you
get defensive quickly, you'rereacting.
You think the worst casescenario, you're fear-based
state and it's not going to be agood outcome.
If you just go in slow and youget yourself organized, you
manage your emotions with thetechniques that are there that I
(14:07):
can teach business owners howto do it, you show up way better
and you take that time.
You respond how you'd like torespond instead of react, and
then later on you have regretsand you have to fix it all, or
circle back.
Speaker 1 (14:22):
Yeah, you get all this extra stress because now
you've messed it up.
Speaker 2 (14:25):
Yeah.
Speaker 1 (14:25):
I don't want you to give your secrets away, Jennifer
, but what are one or two thingsthat you would work on with one
of your clients to help themget mindful before a crucial
conversation like that?
Speaker 2 (14:36):
Preparing well and taking your time, slowing down
just a little bit to write theintent down of the meeting or
what, yeah, what you want to getout of it.
How do you also how you wantthat person that pick, that
employee or team member orleader, how do you want them to
feel at the end of the meeting?
So really kind of visualizingthat and that will keep you
(14:59):
disciplined to stick with whatyou're sticking to your intent
when things circle out ofcontrol or people are getting
off the subject, and that willkeep you disciplined to stick
with what you're sticking toyour intent.
When things circle out ofcontrol or people are getting
off the subject, you know how toget back to that intent.
So it's really slowing down andpreparing just for a little bit
.
It'll phase off.
Speaker 1 (15:18):
Well, yeah, that reminds me of that phrase.
Slow is fast and fast is slow.
Where, if we can slow down justa little bit, we end up going
faster in our world overall.
And yeah, that's so interesting.
So a lot of your coaching,obviously because you have a lot
of the steps.
You've been a successful ownerleader.
You've worked with majorcompanies.
(15:40):
Like you know the five things amarketing specialist should
focus on.
Like you know that you couldteach someone like here's how I
approach a doctor at a hospital.
It sounds like a lot of yourcoaching is just like you said,
is managing that well-being.
Like you think that before youeven go into that space, you
have to control and assist thewell-being of that individual.
(16:00):
So that's, that's not.
That's not totally unique interms of what coaching does, but
it seems like that's unique toyou in the sense that you find
the most value with your clientsby focusing on that first.
Is that fair?
Yeah?
Speaker 2 (16:12):
totally fair.
I think there's a lot of powerin our relations that we have
with our network, with ouremployees, with our leaders.
That's how we get things done.
So I really feel that investingin that relational part of our
business is really important andthat really has to do with your
(16:33):
well-being and the showing up.
It's not all about strategy inbusiness.
It's that, the people part,that I focus on.
And I think it's more and moreso because now, with all the
resources that we have onlinewith AI and there's a lot we can
just get from the onlinesources.
(16:53):
And I think that's where we ascoaches really come in to make
that connection at a personallevel and see what's in the way
of the development of the coachoftentimes, or of the business
owner, because if the businessowner plateaus and doesn't grow
their own operating system,their personal operating system,
the business is not going tocontinue to grow, the strategies
(17:17):
are not going to work, theretention is not going to be
good.
So it's just being proactivewith that and investing in
yourself first, then in yourleadership team and let your
leadership team kind of carryout what you taught them or what
your coach taught you, and thenit trickles down to the whole
(17:38):
organization.
So for me that investing in acoach, investing in yourself, is
a very good return oninvestment.
I speak from experience.
I wouldn't be here if I didn'ttake time to really grow and
evolve my own operating system.
There's so much we don't knowand we think we know it all.
(17:59):
Being humble about that reallypays off.
Speaker 1 (18:04):
You've been coached.
You've had coaches before.
Speaker 2 (18:07):
I have had coaches.
We started pretty early onwho's the coach, what?
Speaker 1 (18:11):
coaching methodology or coaches have you worked with?
That might be worth noting.
Speaker 2 (18:16):
In the beginning.
We just started with what arepeople's strengths, which is
always very helpful.
It's a little bit more cookiecutter and it's more rational.
It's really difficult fromthere to move into.
How am I going to use thestrengths and how?
Can we complement each other.
So the real kind of big nuggetsthat I took away from the
(18:38):
coaching that I got was how tobuild psychological safety, how
to say no not always yes toeverything, how to, in a
sentence, use your communicationdifferently the yes and instead
of no, or how you start yoursentences are very important.
(18:58):
So a lot of communication skills, active listening.
So all of that I incorporatenow with what I do and how I
help the business owners excel,and sometimes it's just one
little nugget that makes a hugedifference.
Speaker 1 (19:12):
Yeah, yes, it really is like that one thing that
unlocks a whole series of otherthings can be such a big impact.
What do you see long term forwhat you want to build here in
your coaching world Like?
What's your vision for whatyou're?
Speaker 2 (19:25):
building right now, In this time of uncertainty and
change, because I've gonethrough it, I know uncertainty
is a guarantee right.
That's the only thing certainin life.
Is uncertainty yeah, and so manypeople struggle with it.
(19:46):
I've seen it, I've felt it.
I really want to be there fordifferent practice owners.
I know, with all the challengesand with reimbursement and
things that are out of ourcontrol, I feel so strongly
about helping people find outwhat's in their control and in
their influence and just reallyworking on that and to me that
(20:24):
is a guarantee to kind of thatdirection where they want to go
and really get that success inthe end and really create a life
just even now, while you'restill in it and I know it's
that's blood, sweat and tearssometimes building a practice,
but just creating maybe thingslike just practices allowing
yourself to go on vacation everythree months, things like like
that.
I really want to empowerpractice owners to take care of
themselves.
Speaker 1 (20:41):
That's right.
Speaker 2 (20:41):
In the turbulent times like this.
So that's where I like to showup and I want to teach every
practice owner that even if theymake a small change, the ripple
can be huge.
So if they feel powerless, thatthey don't have much control, I
like to show them that theyactually have a lot of control
and that the small good impactthat they're making can become a
(21:05):
huge impact in a society, andit starts at work and with
organizational well-being.
So I feel very strongly aboutthat.
Speaker 1 (21:13):
That's great.
Speaker 2 (21:14):
Yeah.
Speaker 1 (21:14):
So you want to continue to help that, and do
you help people just in thephysical therapy space?
Do you help people outside ofthe industry?
Speaker 2 (21:22):
I've been coaching for the last five years now and
a lot of people likeentrepreneurs and executives.
So the executives have beenwith engineering companies and
IT, and then practice ownersdentists and physical therapists
, people in mental health, evennutritionists.
Speaker 1 (21:42):
Oh, good, so you're all over health care.
Speaker 2 (21:43):
Yeah, yoga, yoga, entrepreneurs, people that I'm
starting Yoga entrepreneurs.
Speaker 1 (21:50):
I have a sense that maybe you do yoga.
Do you do yoga?
Speaker 2 (21:53):
Actually, that's one thing that I don't do.
Speaker 1 (21:57):
You just come in like you're so mindfulness based
yeah, you're so, you knowphysical therapist into like the
mind body connection.
It just seemed like a smalljump to go to yoga.
I actually started getting intoit myself recently and I really
loved it.
I'm doing some hot yoga andit's just for me.
I'd had lots of surgeries, sojust be in there.
That mindfulness combined withphysical activity is unreal.
(22:17):
I feel wholly different person,different than regular exercise
.
For me it's just a reallydifferent experience.
Speaker 2 (22:23):
It's one.
It's one thing that maybe oneday I will do.
I like painting, so for me.
I would paint, or moving inspace, like the.
Walking always comes first andI love stretching all the PT
stretches that I've taughteverybody.
I love to do a stretchingroutine you practice yeah
different, different.
(22:44):
I do sound healing and thingslike that.
Just not sound, I think oryou've received it.
Speaker 1 (22:51):
I've received it, okay, so I've been.
I've been in one of those soundhealing things, those, those
are pretty cool yeah.
Speaker 2 (22:57):
It's really letting go and just letting the moment
take you right.
Speaker 1 (23:01):
Yeah, well, music and sound can do it in a way that
very few things can.
Yeah, it just brings you into acertain space.
I think we all experience that,whether in a car and you hear
something that's really excitingand it just totally charges
your battery, or a sad songcomes on and you start getting
emotional.
There's like the wavelengths ofemotion combined with the
wavelengths of music.
It's amazing how they caninfluence each other.
(23:22):
Yeah, and that's true foreverything that you're talking
about with mindfulness.
You know that whole concept oflike you're grounding people and
helping them kind of just getin touch with where they are
with their own vibration so tospeak.
Speaker 2 (23:32):
Yeah, and we're so in the profession of caring for
others.
Yeah, and we're so in theprofession of caring for others.
So I think if people are abusiness owner keeping that in
mind, what do we do for ourpatients?
We make them comfortable.
We kind of help them stretchout of their comfort zone.
(23:52):
We help them get disciplinedand consistent with their home
exercise program with their andconsistent with their home
exercise program.
So a lot of things we do andwe're very comfortable with with
our patients.
We could really do with ourleaders and just with anyone
that you work with on theworkplace in the workplace.
That caring mindset, soconnecting, that I really get.
I oftentimes refer back to that.
Speaker 1 (24:13):
It's easier that way yeah, I love the connection of
what you bring to your coachingin terms of intense self-care,
with all the strategies andstuff that you can build on the
back end.
But it's like, yeah, you don'thave that self-care in place,
the strategies don't matter,you've got to.
If you're, you got to be acertain.
If you're the utensil, the toolyeah you've got to be sharp,
(24:35):
otherwise it doesn't matter howyou get taught how to swing that
axe.
It's like here's a better wayto swing the axe.
Well, sharpen the axe, it hasthe most impact.
Speaker 2 (24:45):
You know how to swing the axe right.
Yeah, it's like that, Reallyfine-tuning that and I think
it's easier for other people tosee it from the outside.
We all have our self-limitingbeliefs and the excuses that we
come up with to not getuncomfortable or to let go of
something that we're used tohaving.
So it's nice to work withsomeone that sees that just
(25:08):
something small can have a bigimpact.
Speaker 1 (25:11):
Agreed, I agreed.
Well, that's so neat.
So what would you want practiceleaders in the space?
We're listening to the showright now?
What would you want them toknow about anything else you
would say about well-being,things that they should know or
think about that would helpimprove their well-being?
Speaker 2 (25:30):
I like using humor and not take ourselves too
serious and trying to see thefun in things and really
creating more laughs during theday.
Speaker 1 (25:41):
They've done studies.
The people who laugh are thepeople who do well.
Speaker 2 (25:44):
Just put that smile on your face and maybe you're
going to feel good.
It oftentimes works.
Speaker 1 (25:50):
Totally, Totally.
You know you said somethingearlier that I want to dive into
as well.
You said you're like helping myclients even find joy in the
things they don't like.
That was interesting.
Tell me about that.
Speaker 2 (26:05):
Yeah, it's a shift in perspective.
So some even let me just giveyou an example with the feeling
or emotion that you can shift,sometimes you're fearful or
you're anxious.
How close is that feeling toexcitement?
Can you transition between oneand the other?
You feel it in your body.
(26:25):
But is there a way that you canlook at things differently, to
feel more joy?
Or to see like I'm justcleaning, say, for example, I'm
helping someone get off the icemachine.
It's not my patient, someoneelse treated the patient.
The patient looks like coulduse some help.
(26:47):
Or just I want to connect withthat person.
Just a small task of helpingsomeone off the ice machine,
doing that small act of kindness, can really connect you with
some joy.
You can see they respond wellto it.
They didn't maybe expect it, soit's something small and that
can touch them.
It's really those small acts ofkindness that don't cost
(27:09):
anything extra.
It's just being mindful thatthey like to be seen, they like
to see that they're important inyour eyes and they like to be
cared for, and then doing thatsmall step to show that you are
caring for them and you want thebest for them while they're in
(27:30):
your space.
But just small things to memake it more fun than just
focusing, say, on all thestresses and on everything that
goes wrong in that day in theclinic, and then you don't see
those opportunities where youcan make a big difference by
being present and by slowingdown just for a small period of
(27:51):
time.
Got it?
Does that answer?
Speaker 1 (27:53):
your question it does .
I love that too.
I think that phrasing of likehow can we reframe anxiousness
into excitement?
I was reading a book by someoneby the name of Mel Robbins and
she was talking about how shereally struggled with flight
anxiety and she was taught by apsychologist how just kind of
remaining it consciously changedhow her body responded
(28:14):
physiologically.
She was on a plane, feelinganxious, and she'd be like, oh,
I'm not anxious, because yourbody just feels the anxiety.
It's like, oh, we're dying, ohno.
But if we feel the anxiety, wego.
We tell our brain like, oh, I'mexcited to go where I'm going.
It's like, oh, really, oh okay,and it shifts.
You still have a lot of thosesimilar feelings, but it shifts
your body's physiologicalresponse into one that doesn't
(28:36):
create panic attacks and allowsyou to be so.
I like the fact that, like it'sOK to have hard things and be
scared, but like using ourmindfulness and presentness to
go oh, my body, I'm seeing mybody react like I'm in danger,
I'm not in danger, I'm excited,or excited to have this thing
over with.
This will be such a great dealto have this hard conversation,
because once we get over it,like life will be better yeah, I
(28:59):
think there's a lot of strengthin being able to reframe.
Speaker 2 (29:03):
So first you have to be aware of your thought, right,
what's going on right now?
You have to kind of inquire inthat, that feeling, and then you
can reframe it.
Is this actually this change orthis uncertainty?
Could that work for me?
Because we fall into thefear-based and kind of clamping
down and go back to our default,what we used to do, and that
(29:25):
might not work in that situationanymore.
We might have to be agile andcome up with different ways that
, like you said, we're not socomfortable doing which is
reframing it.
It's like how can we getstronger from this?
And there's lots of examples.
Every business owner has stuffhappen every day.
(29:45):
When they go to work, somethingis going to happen.
We've all had injuries occur inour clinics.
Right, people fall down or yeah, anything, and it comes with
anxiety and feeling like, oh itdamage is done, we can't do
anything about it.
This is terrible.
I wish it never happened.
Or you can reframe that andreally see how can I strengthen
(30:06):
our structure and systems.
You have to connect with thepatient, right.
What can you do now, at thatmoment, what do you have control
over that?
You come out stronger If youjust put your head in the sand
and, oh, it didn't happen.
There's going to be complaintshappen.
There's going to be complaints.
There's going to be lawsuits.
There's going to berelationships broken with
referring mds yes we've had itand we came out stronger.
(30:30):
We reached we had people falldown or accidents.
We reached out to our patientslike crazy follow-up, make them
feel special and um with thedoctors they've been.
They yelled at us before likeit's hard to avoid, right, it's
their surgery, don't do damageto my surgery.
And relationships could havebeen broken.
(30:50):
But it's where the real trustcomes in and going that extra
step, being uncomfortable,reaching out to the doctor,
admitting what happened and theninviting them for an in-service
, or maybe there's somethingreally nice that came out of
that one issue we had a doctorthat referred older anterior
(31:13):
approach hip replacements to usand one patient or more patients
would get tendonitis, hipflexor tendonitis, which is
common in those cases.
So the doctor was upset and hediscussed that with us and we
kept at it.
I kept going to him what can wedo different?
(31:34):
Give us more feedback?
How can we improve the system?
Thanks for sharing.
Right yeah, really getting thatopen line of communication.
We developed this beautifulprotocol, the system.
Thanks for sharing right.
Yeah, really getting that openline of communication.
We developed this beautifulprotocol and by strengthening
that relationship he trusted usthat we would never do straight
leg raises with his patientsanymore after their surgeries.
So he could trust us with that.
(31:54):
We had so much communicationback and forward.
He would refuse to send any ofhis total hips to any other
clinic because they would alwaysdo the straight leg raises.
Speaker 1 (32:02):
Interesting.
Speaker 2 (32:03):
You know what I mean.
So it's that challenge when youreally think something is
spinning out of control, yourfear-based thinking is starting.
And then how can I reframe thisthat through the difficulty,
through the roller coaster, weactually come out stronger.
And in my experience withbuilding a business there's so
many of those examples and allmy clients that have shared
(32:24):
their examples with me it'sproven that nine out of 10, we
can learn something.
We can make our structures andour strategies better and the
foundations from our business.
We can put better protocols inplace, better processes.
So you have to be willing tothink that way and get the help.
(32:44):
If you can't think that way,find someone that can guide you,
thinking clearly and criticallyand creatively to set up that
foundation so you're not justputting out fires all day, every
day, and staying at that100,000 profit margin for years
(33:05):
and years because you're usingthe same systems and there's a
ceiling to that.
So I would really invite peopleto surround them with the
support they need to get to thatnext level, got it Well,
Jennifer, this has been soawesome.
Speaker 1 (33:23):
I love this whole mindfulness approach to coaching
.
If people want to get a hold ofyou to talk to you more about
this, how can they get a hold ofyou?
Speaker 2 (33:32):
Yeah, Email is always a good way, and I'm on Facebook
and LinkedIn and I have thisgreat practice the quiz in and I
have this great practice thequiz.
So if there's, maybe that's agood start.
First step to identify throughthe quiz which areas of your
business could use a little bitmore focus.
So maybe you can include thatin the notes and just starting
(33:55):
with that quiz, and then I canfollow up with you.
Whoever does it, I'd love tochat more and see where I can
help.
That's my passion and that'swhat I feel strongly about, so
please let me know where I cansupport you in your journey.
Speaker 1 (34:10):
Thank you so much, Jennifer, for being on the show.
We sure hope you have a greatrest of your day, but thanks for
that wonderful knowledge drop.
Speaker 2 (34:17):
Thank you so much for inviting me.
I really enjoyed it.
Speaker 1 (34:21):
Thank you for listening rock stars.
And if you're one of the manymedical professionals and
leaders who have had it dealingwith the drama of hiring and
training people that you thinkare overpriced, then let's think
about how virtual assistantscan offload you to do what you
love, which is changing people'slives.
In the show notes there's alink to jump on our calendar so
that we can show you why.
Linkedin shows that virtualassistance is the second fastest
(34:42):
growing trend in healthcare,next to artificial intelligence.
At no obligation, we'll see ifthis is a fit for you.
I hope to talk to you soon.
Hello and welcome to the Willpower Podcast.
Today's special guest isJennifer Roms.
She is a coach at PracticeFreedom U and she specializes in
helping healthcareentrepreneurs grow their
businesses.
She works in all sorts offields physical therapy, dental.
She has tons of differentexperiences growing her own
business, helping largercompanies and what's interesting
(00:30):
about her is that she got shehas a degree in um business
coaching from a place ofmindfulness.
So a lot of what she's going totalk about today is going to be
applying mindfulness notnecessarily meditation, but
mindfulness to a business sothat people are able to develop
a sense of well-being.
That well-being is thefoundation for all that she does
(00:53):
.
So we're going to talk aboutyour well-being today in today's
episode Enjoy the show,jennifer.
You talk a lot about weavingwell-being into success.
How do you help the businessowners that you coach build
practices that support theirlives and don't consume their
lives?
Speaker 2 (01:11):
There's lots of strategies that I've used myself
throughout all the years ofbusiness and I like to share
them with my audience.
You know, or with my practiceowners, that I work with my
clients Because you know as thebusiness owner yourself you wear
, or with my practice ownersthat I work with my clients
because you know, as thebusiness owner itself, you wear
so many hats and it is just verydifficult to keep your own
(01:32):
well-being as a priority.
So you have to be superintentional about that.
There's lots of good tools thatyou can use and that I've
practiced myself.
So I know from my own personaljourney that when you scale a
practice a physical therapypractice we opened three
practices in six years.
It was super exciting buthonestly, sometimes it felt like
(01:55):
I was really managing thismonster and it was hard to keep
my head above water.
So from my own experience,there's things that I do that
really helped me ground myselfand show up in the way I would
like to show up for my team.
So really taking care of yourown well-being, I feel is the
(02:18):
biggest priority and also a bigchallenge for practice owners,
and I feel that the personalwell-being and organizational
well-being is very stronglyintertwined.
So if you take care of yourself, it's going to be sustainable.
You can do things for a longtime.
You can slowly work to yourvision while not burning out.
(02:39):
That's amazing.
Speaker 1 (02:39):
I love the idea of well-being being a focus because
everyone knows that I reallythink they know itbeing being a
focus because everyone knowsthat.
I really think they know it,but living it is kind of a
totally different story, don'tyou think?
Speaker 2 (02:49):
I mean.
Speaker 1 (02:50):
for me in my journey it was yeah, it's trial and
error.
Speaker 2 (02:54):
You have to kind of see that like stress could be a
good thing too.
It gets you going, gets youexcited about things.
It kind of pushes you out ofyour comfort zone about things.
It kind of pushes you out ofyour comfort zone, right.
So using that and having thatbalance between what's healthy
stress and when it does it turninto chronic stress.
When it turns into chronicstress, your decision making is
(03:15):
not good.
You can't think clear, You'reprobably spending your time in
the wrong areas and your energy.
So that's where I feel now as acoach, I come in to really get
clarity and explore why thestress is bottling up and why
it's almost not sustainable as apractice owner and it's so much
(03:35):
easier to see that as a coachor a little bit more from a
distance or come from up abovethan when you're in it yourself-
how did you discover that?
Speaker 1 (03:45):
in your personal journey before you became a
coach?
How did you discover that?
Speaker 2 (03:49):
Just really it feels like your head is spinning and
you're running in circles andyou're not productive anymore.
I think a lot of practice ownerscan resonate with that feeling.
So it doesn't become at somepoint.
It's not really a choice.
It's like I gotta make time formyself.
This is not sustainable.
So that's when I startedthinking of efficient ways to do
(04:12):
it.
Because you don't have muchtime, so doing that quick swim
in the morning or run or dowhatever your hobbies are
sometimes it's just cooking anice meal after a busy day and
really connecting with creatingsomething and it.
It's amazing how it's helpfulto pick things that don't take a
long time.
Of course, golf is super fun.
(04:33):
It does take a big chunk ofyour time.
I would recommend, in theweekend, taking one full day off
to really recharge your battery.
But in between, between,throughout the week, there's
efficient ways to do it, and ifyou're intentional about it and
not just you go automatic pilotand you're rushing all the time,
you don't even notice thatyou're rushing.
That's when things getdangerous, because that's when
(04:55):
things happen to you, and inthat way you can't really manage
yourself.
Speaker 1 (05:00):
Yeah, I really appreciate how you're bringing
up the ideas.
It doesn't take a lot of timeto connect and recharge a little
bit Because I think you knowyou think about these longer
deals.
I read a book called the Gapand the Gain by Dan Sullivan and
he talks a lot about thisconcept of you have to have free
days, you have to have 24-hourperiods where you are not
(05:23):
working, and he recommends it'snot a small number.
So a lot of business owners whoare feeling trapped in their
business.
They think of that asimpossible.
But let's talk about the valueof having free time.
Like what does that do for youand for your clients when they
literally take even a larger,like a full 24 hours off?
Why is that so important to thebusiness owner?
(05:44):
Or?
Speaker 2 (05:46):
like a full 24 hours off.
Why is that so important to thebusiness owner?
It makes you be able to reallyconnect.
Take that step back that I wastalking about and see, like,
what's the why?
Why are you doing this, why areyou going through this
rollercoaster of emotions andwhat is really what you want to
get out of it?
What is it that you want?
Get clear on that.
So, connecting with why you dothings and finding meaning in
(06:09):
that, and then also findingmeaning in the small tasks at
work that you might not likethat much, is so important
because it gives you a strongerdrive, stronger motivation, and
(06:31):
you need consistency anddiscipline to make things happen
and to have success in business.
So it's really necessary to notbe spinning in your head and
not knowing what the prioritiesshould be.
So prioritizing is a huge keyto success, and I really like to
look at clinics to see, like,what is the business owner doing
?
Where is the business ownerallocating their time and is
this a good return on investment?
Right, where do you spend yourtime?
Where is the business ownerallocating their time and is
this a good return on investment?
Right?
Where do you spend your time?
Where do you spend your moneyand then how does that come back
(06:52):
to you later?
So just to be intentional aboutthose kind of small steps can
really buy you a lot, a lot oftime, a lot of health and a lot
of fun and joy, because that'sto me still the main thing.
I don't really want to make thegoal to not get a burnout, to
not have my team get a burnout,but really how can we thrive,
(07:14):
how can we have fun at work, howcan we kind of harmonize work
and life so you can really enjoyboth places and you go to work
in the morning on Monday with agood feeling of camaraderie and
meaning and that you're making adifference in the world?
So I think it's important to beable to connect with that.
Speaker 1 (07:35):
That's great.
How do you?
You talked about having fun inthe workplace.
Yeah, man, when it's fun, it'snot work.
I know I've had experienceswith companies that I've worked
with where when you get thatright chemistry going and you
gamify it, it becomes somagnetic.
How have you done that and howhave you helped your clients
gamify and have fun at work?
Speaker 2 (07:55):
Yeah, really teach them to really celebrate any
small wins and bring the cultureto work.
It's an everyday thing, it'svery frequent.
You have to touch on things.
It's not just a holiday partyor the team bonding activity
once a month, it's everyday.
How do you walk into the door?
Do you care about your peoplebeing happy or not?
(08:17):
Or are you just so into theday-to-day tasks that you don't
even notice what's going on withthem, task that you don't even
notice what's going on with them?
So, really checking in everyday, feeling that energy and
also allowing for not such agreat days If there's people
that are going through something, being there for them, being
the support, see how you canhelp them in those situations.
(08:39):
So I teach practice owners todo the same thing and just to
kind of be aware of that, thatit's every day small task.
It doesn't necessarily have tocost any money or extra time if
you combine it with just how youshow up.
Speaker 1 (08:55):
Just how you show up.
So you're saying the pace thatleader is the pace of the group.
Speaker 2 (08:59):
Yeah, the energy you bring in the door.
So the big thing is the stressmanagement which I work on a lot
with my clients, because if wejust react to everything, we
don't have good energy around usand it's really like regulating
your own emotions in that waythat allows you to build culture
(09:19):
and to have space for someoneelse and to set the right
example, to be that role model.
So I believe in managingyourself, and well-being plays a
big part in that.
Speaker 1 (09:31):
Yeah, well-being.
You've mentioned energy quite abit, jennifer.
What do you mean by energy?
Where's your background in thatspace, because you're using
that term enough to where I feellike you have some training or
some experience with what that'scome from.
Speaker 2 (09:45):
Yeah, it's, I think, a combination of the emotional
intelligence, being aware andunderstanding how you show up
and how feelings are importantin an environment.
And it also comes in when themindset is important.
I've done mindfulness trainingI did.
A part of my education is fromNYU, becoming a mindful leader,
(10:11):
so it's really the first threemonths of that was managing
yourself through techniques ofself-care mindfulness practice.
Speaker 1 (10:20):
Let's look into that.
That's really interesting.
So you have a degree inmindfulness, leading in
mindfulness.
Yes, so did they teachdifferent types of meditation,
or was it only meditation?
What was that?
Speaker 2 (10:31):
It's really wide.
It's not really how people sayyou have to meditate and sit on
a cushion.
It's totally not like that andthat doesn't work in the
business environment.
So it could be little moments.
Say, I was the marketing personat our company and I was tired.
I dragged myself to thehospitals to go visit with all
the doctors that were there andI just took a moment in my car
(10:53):
before I would go to do mymarketing rounds to just sit
there and just check in with mybreath, see how my mind is
racing or not, and just a coupleminutes of breathing and seeing
if I can make my breath alittle deeper or just kind of a
little bit more air in and out,and just being aware of the body
and just the feeling of areyour feet on the ground, where
(11:17):
are the contact points with yourchair, just getting aware with
where you are in space.
That just can ground you andthen gives you that energy and
that clarity to go about yourtask and to show up with
intention when I do themarketing round.
So I would be more self-aware.
Speaker 1 (11:33):
So it's not so much about like sitting down and
taking out your app.
I, for one, have been trainedto do transcendental meditation,
which is 20 nights a day.
You probably heard of that.
Yeah, I am hit or miss with it,but when I'm consistent with it
it does take a lot of time.
But I had a breakthrough where,literally, I was meditating
(11:54):
once in the middle of my day.
After being consistent In that20 minutes, my brain literally
produced solutions to some ofthe bigger problems that would
have taken me weeks to figureout.
I literally came out of thatmeditation and wrote them down
and it saved me hours.
I remember thinking that wasthe best 20 minutes I spent
today.
So maybe that's a goal forpeople.
But you're saying like to getstarted.
(12:15):
You don't have to spend thatkind of time.
Speaker 2 (12:17):
No, I think it's amazing.
Say you go wash your handsbetween patients just to be
aware that you're washing yourhands, that the water is running
on your hands and how it feels,and just take a moment, just
little things like that you canbuild mindfulness practices
within the day.
And same with running, you cando walking meditation or walking
(12:38):
mindfulness, even calling andmeditation sometimes scares
people.
So just basically being awarein space and what you're doing
at that moment.
Speaker 1 (12:46):
Why does that scare people?
Meditation?
Speaker 2 (12:49):
I think the commitment and the getting in
touch with your body we're soused to being in our head and
taking care of things and thenwe're so action-oriented
including myself so that's why Ikind of needed it.
It wasn't a choice anymore.
It's like I need to dosomething to not just be running
around rushing all the time.
We all know when we rush,things go wrong.
(13:11):
Right, you're in a car, you'rerushing.
It's more likely that it goes.
Something is going to happen.
Speaker 1 (13:17):
Yeah, it's a really good analogy that like when
you're in a car and you'rerushing, that's when the
accidents happen.
Speaker 2 (13:22):
Yeah.
So rushing is just not great,and I speak from my own example,
I tend to rush all the time.
So it's just really wonderful,like you always have your breath
with you.
I feel like it's a tool.
And just even going anotherexample going into a meeting
difficult conversation We've allgone into meetings worked up
having certain thoughts in ourhead that were negative, and you
(13:45):
kind of get in the meetingtalking about that energy, you
get defensive quickly, you'rereacting.
You think the worst casescenario, you're fear-based
state and it's not going to be agood outcome.
If you just go in slow and youget yourself organized, you
manage your emotions with thetechniques that are there that I
(14:07):
can teach business owners howto do it, you show up way better
and you take that time.
You respond how you'd like torespond instead of react, and
then later on you have regretsand you have to fix it all, or
circle back.
Speaker 1 (14:22):
Yeah, you get all this extra stress because now
you've messed it up.
Speaker 2 (14:25):
Yeah.
Speaker 1 (14:25):
I don't want you to give your secrets away, Jennifer
, but what are one or two thingsthat you would work on with one
of your clients to help themget mindful before a crucial
conversation like that?
Speaker 2 (14:36):
Preparing well and taking your time, slowing down
just a little bit to write theintent down of the meeting or
what, yeah, what you want to getout of it.
How do you also how you wantthat person that pick, that
employee or team member orleader, how do you want them to
feel at the end of the meeting?
So really kind of visualizingthat and that will keep you
(14:59):
disciplined to stick with whatyou're sticking to your intent
when things circle out ofcontrol or people are getting
off the subject, and that willkeep you disciplined to stick
with what you're sticking toyour intent.
When things circle out ofcontrol or people are getting
off the subject, you know how toget back to that intent.
So it's really slowing down andpreparing just for a little bit
.
It'll phase off.
Speaker 1 (15:18):
Well, yeah, that reminds me of that phrase.
Slow is fast and fast is slow.
Where, if we can slow down justa little bit, we end up going
faster in our world overall.
And yeah, that's so interesting.
So a lot of your coaching,obviously because you have a lot
of the steps.
You've been a successful ownerleader.
You've worked with majorcompanies.
(15:40):
Like you know the five things amarketing specialist should
focus on.
Like you know that you couldteach someone like here's how I
approach a doctor at a hospital.
It sounds like a lot of yourcoaching is just like you said,
is managing that well-being.
Like you think that before youeven go into that space, you
have to control and assist thewell-being of that individual.
(16:00):
So that's, that's not.
That's not totally unique interms of what coaching does, but
it seems like that's unique toyou in the sense that you find
the most value with your clientsby focusing on that first.
Is that fair?
Yeah?
Speaker 2 (16:12):
totally fair.
I think there's a lot of powerin our relations that we have
with our network, with ouremployees, with our leaders.
That's how we get things done.
So I really feel that investingin that relational part of our
business is really important andthat really has to do with your
(16:33):
well-being and the showing up.
It's not all about strategy inbusiness.
It's that, the people part,that I focus on.
And I think it's more and moreso because now, with all the
resources that we have onlinewith AI and there's a lot we can
just get from the onlinesources.
(16:53):
And I think that's where we ascoaches really come in to make
that connection at a personallevel and see what's in the way
of the development of the coachoftentimes, or of the business
owner, because if the businessowner plateaus and doesn't grow
their own operating system,their personal operating system,
the business is not going tocontinue to grow, the strategies
(17:17):
are not going to work, theretention is not going to be
good.
So it's just being proactivewith that and investing in
yourself first, then in yourleadership team and let your
leadership team kind of carryout what you taught them or what
your coach taught you, and thenit trickles down to the whole
(17:38):
organization.
So for me that investing in acoach, investing in yourself, is
a very good return oninvestment.
I speak from experience.
I wouldn't be here if I didn'ttake time to really grow and
evolve my own operating system.
There's so much we don't knowand we think we know it all.
(17:59):
Being humble about that reallypays off.
Speaker 1 (18:04):
You've been coached.
You've had coaches before.
Speaker 2 (18:07):
I have had coaches.
We started pretty early onwho's the coach, what?
Speaker 1 (18:11):
coaching methodology or coaches have you worked with?
That might be worth noting.
Speaker 2 (18:16):
In the beginning.
We just started with what arepeople's strengths, which is
always very helpful.
It's a little bit more cookiecutter and it's more rational.
It's really difficult fromthere to move into.
How am I going to use thestrengths and how?
Can we complement each other.
So the real kind of big nuggetsthat I took away from the
(18:38):
coaching that I got was how tobuild psychological safety, how
to say no not always yes toeverything, how to, in a
sentence, use your communicationdifferently the yes and instead
of no, or how you start yoursentences are very important.
(18:58):
So a lot of communication skills, active listening.
So all of that I incorporatenow with what I do and how I
help the business owners excel,and sometimes it's just one
little nugget that makes a hugedifference.
Speaker 1 (19:12):
Yeah, yes, it really is like that one thing that
unlocks a whole series of otherthings can be such a big impact.
What do you see long term forwhat you want to build here in
your coaching world Like?
What's your vision for whatyou're?
Speaker 2 (19:25):
building right now, In this time of uncertainty and
change, because I've gonethrough it, I know uncertainty
is a guarantee right.
That's the only thing certainin life.
Is uncertainty yeah, and so manypeople struggle with it.
(19:46):
I've seen it, I've felt it.
I really want to be there fordifferent practice owners.
I know, with all the challengesand with reimbursement and
things that are out of ourcontrol, I feel so strongly
about helping people find outwhat's in their control and in
their influence and just reallyworking on that and to me that
(20:24):
is a guarantee to kind of thatdirection where they want to go
and really get that success inthe end and really create a life
just even now, while you'restill in it and I know it's
that's blood, sweat and tearssometimes building a practice,
but just creating maybe thingslike just practices allowing
yourself to go on vacation everythree months, things like like
that.
I really want to empowerpractice owners to take care of
themselves.
Speaker 1 (20:41):
That's right.
Speaker 2 (20:41):
In the turbulent times like this.
So that's where I like to showup and I want to teach every
practice owner that even if theymake a small change, the ripple
can be huge.
So if they feel powerless, thatthey don't have much control, I
like to show them that theyactually have a lot of control
and that the small good impactthat they're making can become a
(21:05):
huge impact in a society, andit starts at work and with
organizational well-being.
So I feel very strongly aboutthat.
Speaker 1 (21:13):
That's great.
Speaker 2 (21:14):
Yeah.
Speaker 1 (21:14):
So you want to continue to help that, and do
you help people just in thephysical therapy space?
Do you help people outside ofthe industry?
Speaker 2 (21:22):
I've been coaching for the last five years now and
a lot of people likeentrepreneurs and executives.
So the executives have beenwith engineering companies and
IT, and then practice ownersdentists and physical therapists
, people in mental health, evennutritionists.
Speaker 1 (21:42):
Oh, good, so you're all over health care.
Speaker 2 (21:43):
Yeah, yoga, yoga, entrepreneurs, people that I'm
starting Yoga entrepreneurs.
Speaker 1 (21:50):
I have a sense that maybe you do yoga.
Do you do yoga?
Speaker 2 (21:53):
Actually, that's one thing that I don't do.
Speaker 1 (21:57):
You just come in like you're so mindfulness based
yeah, you're so, you knowphysical therapist into like the
mind body connection.
It just seemed like a smalljump to go to yoga.
I actually started getting intoit myself recently and I really
loved it.
I'm doing some hot yoga andit's just for me.
I'd had lots of surgeries, sojust be in there.
That mindfulness combined withphysical activity is unreal.
(22:17):
I feel wholly different person,different than regular exercise
.
For me it's just a reallydifferent experience.
Speaker 2 (22:23):
It's one.
It's one thing that maybe oneday I will do.
I like painting, so for me.
I would paint, or moving inspace, like the.
Walking always comes first andI love stretching all the PT
stretches that I've taughteverybody.
I love to do a stretchingroutine you practice yeah
different, different.
(22:44):
I do sound healing and thingslike that.
Just not sound, I think oryou've received it.
Speaker 1 (22:51):
I've received it, okay, so I've been.
I've been in one of those soundhealing things, those, those
are pretty cool yeah.
Speaker 2 (22:57):
It's really letting go and just letting the moment
take you right.
Speaker 1 (23:01):
Yeah, well, music and sound can do it in a way that
very few things can.
Yeah, it just brings you into acertain space.
I think we all experience that,whether in a car and you hear
something that's really excitingand it just totally charges
your battery, or a sad songcomes on and you start getting
emotional.
There's like the wavelengths ofemotion combined with the
wavelengths of music.
It's amazing how they caninfluence each other.
(23:22):
Yeah, and that's true foreverything that you're talking
about with mindfulness.
You know that whole concept oflike you're grounding people and
helping them kind of just getin touch with where they are
with their own vibration so tospeak.
Speaker 2 (23:32):
Yeah, and we're so in the profession of caring for
others.
Yeah, and we're so in theprofession of caring for others.
So I think if people are abusiness owner keeping that in
mind, what do we do for ourpatients?
We make them comfortable.
We kind of help them stretchout of their comfort zone.
(23:52):
We help them get disciplinedand consistent with their home
exercise program with their andconsistent with their home
exercise program.
So a lot of things we do andwe're very comfortable with with
our patients.
We could really do with ourleaders and just with anyone
that you work with on theworkplace in the workplace.
That caring mindset, soconnecting, that I really get.
I oftentimes refer back to that.
Speaker 1 (24:13):
It's easier that way yeah, I love the connection of
what you bring to your coachingin terms of intense self-care,
with all the strategies andstuff that you can build on the
back end.
But it's like, yeah, you don'thave that self-care in place,
the strategies don't matter,you've got to.
If you're, you got to be acertain.
If you're the utensil, the toolyeah you've got to be sharp,
(24:35):
otherwise it doesn't matter howyou get taught how to swing that
axe.
It's like here's a better wayto swing the axe.
Well, sharpen the axe, it hasthe most impact.
Speaker 2 (24:45):
You know how to swing the axe right.
Yeah, it's like that, Reallyfine-tuning that and I think
it's easier for other people tosee it from the outside.
We all have our self-limitingbeliefs and the excuses that we
come up with to not getuncomfortable or to let go of
something that we're used tohaving.
So it's nice to work withsomeone that sees that just
(25:08):
something small can have a bigimpact.
Speaker 1 (25:11):
Agreed, I agreed.
Well, that's so neat.
So what would you want practiceleaders in the space?
We're listening to the showright now?
What would you want them toknow about anything else you
would say about well-being,things that they should know or
think about that would helpimprove their well-being?
Speaker 2 (25:30):
I like using humor and not take ourselves too
serious and trying to see thefun in things and really
creating more laughs during theday.
Speaker 1 (25:41):
They've done studies.
The people who laugh are thepeople who do well.
Speaker 2 (25:44):
Just put that smile on your face and maybe you're
going to feel good.
It oftentimes works.
Speaker 1 (25:50):
Totally, Totally.
You know you said somethingearlier that I want to dive into
as well.
You said you're like helping myclients even find joy in the
things they don't like.
That was interesting.
Tell me about that.
Speaker 2 (26:05):
Yeah, it's a shift in perspective.
So some even let me just giveyou an example with the feeling
or emotion that you can shift,sometimes you're fearful or
you're anxious.
How close is that feeling toexcitement?
Can you transition between oneand the other?
You feel it in your body.
(26:25):
But is there a way that you canlook at things differently, to
feel more joy?
Or to see like I'm justcleaning, say, for example, I'm
helping someone get off the icemachine.
It's not my patient, someoneelse treated the patient.
The patient looks like coulduse some help.
(26:47):
Or just I want to connect withthat person.
Just a small task of helpingsomeone off the ice machine,
doing that small act of kindness, can really connect you with
some joy.
You can see they respond wellto it.
They didn't maybe expect it, soit's something small and that
can touch them.
It's really those small acts ofkindness that don't cost
(27:09):
anything extra.
It's just being mindful thatthey like to be seen, they like
to see that they're important inyour eyes and they like to be
cared for, and then doing thatsmall step to show that you are
caring for them and you want thebest for them while they're in
(27:30):
your space.
But just small things to memake it more fun than just
focusing, say, on all thestresses and on everything that
goes wrong in that day in theclinic, and then you don't see
those opportunities where youcan make a big difference by
being present and by slowingdown just for a small period of
(27:51):
time.
Got it?
Does that answer?
Speaker 1 (27:53):
your question it does .
I love that too.
I think that phrasing of likehow can we reframe anxiousness
into excitement?
I was reading a book by someoneby the name of Mel Robbins and
she was talking about how shereally struggled with flight
anxiety and she was taught by apsychologist how just kind of
remaining it consciously changedhow her body responded
(28:14):
physiologically.
She was on a plane, feelinganxious, and she'd be like, oh,
I'm not anxious, because yourbody just feels the anxiety.
It's like, oh, we're dying, ohno.
But if we feel the anxiety, wego.
We tell our brain like, oh, I'mexcited to go where I'm going.
It's like, oh, really, oh okay,and it shifts.
You still have a lot of thosesimilar feelings, but it shifts
your body's physiologicalresponse into one that doesn't
(28:36):
create panic attacks and allowsyou to be so.
I like the fact that, like it'sOK to have hard things and be
scared, but like using ourmindfulness and presentness to
go oh, my body, I'm seeing mybody react like I'm in danger,
I'm not in danger, I'm excited,or excited to have this thing
over with.
This will be such a great dealto have this hard conversation,
because once we get over it,like life will be better yeah, I
(28:59):
think there's a lot of strengthin being able to reframe.
Speaker 2 (29:03):
So first you have to be aware of your thought, right,
what's going on right now?
You have to kind of inquire inthat, that feeling, and then you
can reframe it.
Is this actually this change orthis uncertainty?
Could that work for me?
Because we fall into thefear-based and kind of clamping
down and go back to our default,what we used to do, and that
(29:25):
might not work in that situationanymore.
We might have to be agile andcome up with different ways that
, like you said, we're not socomfortable doing which is
reframing it.
It's like how can we getstronger from this?
And there's lots of examples.
Every business owner has stuffhappen every day.
(29:45):
When they go to work, somethingis going to happen.
We've all had injuries occur inour clinics.
Right, people fall down or yeah, anything, and it comes with
anxiety and feeling like, oh itdamage is done, we can't do
anything about it.
This is terrible.
I wish it never happened.
Or you can reframe that andreally see how can I strengthen
(30:06):
our structure and systems.
You have to connect with thepatient, right.
What can you do now, at thatmoment, what do you have control
over that?
You come out stronger If youjust put your head in the sand
and, oh, it didn't happen.
There's going to be complaintshappen.
There's going to be complaints.
There's going to be lawsuits.
There's going to berelationships broken with
referring mds yes we've had itand we came out stronger.
(30:30):
We reached we had people falldown or accidents.
We reached out to our patientslike crazy follow-up, make them
feel special and um with thedoctors they've been.
They yelled at us before likeit's hard to avoid, right, it's
their surgery, don't do damageto my surgery.
And relationships could havebeen broken.
(30:50):
But it's where the real trustcomes in and going that extra
step, being uncomfortable,reaching out to the doctor,
admitting what happened and theninviting them for an in-service
, or maybe there's somethingreally nice that came out of
that one issue we had a doctorthat referred older anterior
(31:13):
approach hip replacements to usand one patient or more patients
would get tendonitis, hipflexor tendonitis, which is
common in those cases.
So the doctor was upset and hediscussed that with us and we
kept at it.
I kept going to him what can wedo different?
(31:34):
Give us more feedback?
How can we improve the system?
Thanks for sharing.
Right yeah, really getting thatopen line of communication.
We developed this beautifulprotocol, the system.
Thanks for sharing right.
Yeah, really getting that openline of communication.
We developed this beautifulprotocol and by strengthening
that relationship he trusted usthat we would never do straight
leg raises with his patientsanymore after their surgeries.
So he could trust us with that.
(31:54):
We had so much communicationback and forward.
He would refuse to send any ofhis total hips to any other
clinic because they would alwaysdo the straight leg raises.
Speaker 1 (32:02):
Interesting.
Speaker 2 (32:03):
You know what I mean.
So it's that challenge when youreally think something is
spinning out of control, yourfear-based thinking is starting.
And then how can I reframe thisthat through the difficulty,
through the roller coaster, weactually come out stronger.
And in my experience withbuilding a business there's so
many of those examples and allmy clients that have shared
(32:24):
their examples with me it'sproven that nine out of 10, we
can learn something.
We can make our structures andour strategies better and the
foundations from our business.
We can put better protocols inplace, better processes.
So you have to be willing tothink that way and get the help.
(32:44):
If you can't think that way,find someone that can guide you,
thinking clearly and criticallyand creatively to set up that
foundation so you're not justputting out fires all day, every
day, and staying at that100,000 profit margin for years
(33:05):
and years because you're usingthe same systems and there's a
ceiling to that.
So I would really invite peopleto surround them with the
support they need to get to thatnext level, got it Well,
Jennifer, this has been soawesome.
Speaker 1 (33:23):
I love this whole mindfulness approach to coaching
.
If people want to get a hold ofyou to talk to you more about
this, how can they get a hold ofyou?
Speaker 2 (33:32):
Yeah, Email is always a good way, and I'm on Facebook
and LinkedIn and I have thisgreat practice the quiz in and I
have this great practice thequiz.
So if there's, maybe that's agood start.
First step to identify throughthe quiz which areas of your
business could use a little bitmore focus.
So maybe you can include thatin the notes and just starting
(33:55):
with that quiz, and then I canfollow up with you.
Whoever does it, I'd love tochat more and see where I can
help.
That's my passion and that'swhat I feel strongly about, so
please let me know where I cansupport you in your journey.
Speaker 1 (34:10):
Thank you so much, Jennifer, for being on the show.
We sure hope you have a greatrest of your day, but thanks for
that wonderful knowledge drop.
Speaker 2 (34:17):
Thank you so much for inviting me.
I really enjoyed it.
Speaker 1 (34:21):
Thank you for listening rock stars.
And if you're one of the manymedical professionals and
leaders who have had it dealingwith the drama of hiring and
training people that you thinkare overpriced, then let's think
about how virtual assistantscan offload you to do what you
love, which is changing people'slives.
In the show notes there's alink to jump on our calendar so
that we can show you why.
Linkedin shows that virtualassistance is the second fastest
(34:42):
growing trend in healthcare,next to artificial intelligence.
At no obligation, we'll see ifthis is a fit for you.
I hope to talk to you soon.
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