How to Delegate Smarter, Build Trust, and Buy Back Your Freedom with Tone Williams and Kayla Pollak

In this episode of the Will Power Podcast, Will sits down with Tone Williams (VP of Growth) and Kayla Pollak (VP of Operations) from Virtual Rockstar for a candid conversation on one of the hottest topics in healthcare and business: the rise of AI vs. Virtual Assistants (VAs).

Together, they share how leaders can use both tools to reclaim time, reduce overwhelm, and scale sustainably, without sacrificing culture or trust.

What you’ll learn in this episode:

• Why delegation is the love language of freedom and how to get better at it
• How AI is transforming recruiting, communication, and operations
• The real challenges (and mindset shifts) around letting go and trusting a VA
• Time-saving hacks under $100 that actually work (spoiler: ChatGPT and Notion make the cut)
• How tools like Fathom, Read.AI, and Marco Polo help teams stay aligned and creative
• Practical tips and tricks to set your VA up for success, and avoid the “just fix my life” trap

Whether you’re a private practice owner, entrepreneur, or healthcare leader, this episode is packed with tactical advice and inspiring insights on balancing technology with human connection.

Tune in and discover how to leverage AI + VAs together to free yourself from the daily grind and focus on what truly matters.

Send us a text

Virtual Rockstars specialize in helping support or replace all non-clinical roles.
Learn how a Virtual Rockstar can help scale your physical therapy practice.

Subscribe here to our completely free Stress-Free PT Newsletter for your weekly dose of joy.

Episode Transcript

Speaker 1 (00:00):
In today's fun conversation, I talked to Tony
Williams and Caleb Pollack ofVirtual Rockstar and no, this
episode isn't a commercial forthat company.
As a matter of fact, we'rebringing on a totally different
virtual assistant company tobalance things out.
What I care about is that youknow how to leverage these
trends to get you free.
So we talk about AI, how we useit in recruiting, which is

(00:22):
going to be huge how you cande-stress recruiting.
We're going to talk about bestpractices for VAs to help
offload you.
We're going to be talking abouttips and tricks on how to get
free.
We are going to dive deep andhave a lot of fun on this
episode, so stay tuned if youwant to learn the shortcuts, the
cliff notes on how you can getto that point of freedom using
the two best trends inhealthcare.

(00:44):
Enjoy the show.
All right, well, tony and Kayla, thank you so much for coming
back to the Willpower Podcast.
Thank you, thank you.
Yeah, you guys are repeatexperts in all things and we're
so excited to have you back onthis very special season of AI
versus VA.

(01:04):
To get it clear right out ofthe gate yes, we all work for a
virtual assistant company, butwe will not.
This is not a giant commercial.
We are here to talk about, fromexperts who live in this space,
elements of both virtualassistants and artificial
intelligence We'll talk about.
I want to know, like, how doyou guys feel AI is coming for

(01:26):
this industry, since yourlivelihood is tied into it?
But whether you use us or notfor VAs, we're going to talk
about the ups, the downs, someadditional insights and just
delegation and freedom ingeneral.
So, that being said, why don'tyou guys set the stage for us a
little bit?
Introduce yourselves.
You know what you do and whatdrives you from a place of

(01:47):
purpose or passion.
Tony, why don't you go first?

Speaker 2 (01:50):
Well, hello, I'm Tony Williams.
I'm the VP of Growth withVirtual Rockstar For me.
I started out kind of at thebeginning with Will in the
company, the physical therapypractice Well, yeah, but even
just in the beginning of virtualrockstar I started out as the
the client success specialistand um quickly grew to love

(02:12):
being able to help people hereum in the states and different
ptot slp practices just growtheir businesses and be able to
do it in a way where it's awin-win on both sides.
So, being able to supportfamilies in the philippines and
also be able to help thesebusinesses here in the States
grow, I loved it, I fell in lovewith it and now that I'm able
to get out and go to thesemarketing events and being a

(02:35):
part of all of these well, theseevents I'm able to find and
help other companies be able tohave be in on this, I guess just
be a part of what we're doingand making a difference across
the globe that is really cool.

Speaker 1 (02:47):
Thank you, tony, that was great, and then Kayla so.

Speaker 3 (02:52):
I'm Kayla Pollack.
I'm the VP of operations forvirtual rock star.
I joined the team as thedirector of taunt acquisition
and then transition more intoops.
I have have three no, yeah,three VAs that work under me, in
addition to Denise, our partnersuccess specialist.
And she's American, and she'sAmerican, yeah, and I think that

(03:15):
you know, to be honest, like Ikind of went into this blind,
like I didn't know much aboutvirtual assistants, I didn't
really know kind of howbeneficial it is to American
businesses to leverage VAs andtheir practices, but it's been
just an incredible experience tosee just like Tony kind of
mentioned like just the impactthat this is having globally,

(03:37):
not just for US businesses butfor our VAs in the Philippines.
So it's something very it'sjust, you know, empowering to be
a part of and just love to seethe growth that we're having.

Speaker 1 (03:48):
That's cool.
Yeah, I love it.
I think it's nice that you aretalking about that.
This is our third company thatwe've been in together.
We started in a healthcareprivate practice and then we
went to a company that purchasedthat, and then now we're here
together and I think it'sinteresting to note that you
have three virtual assistantsworking underneath you within
the company.

Speaker 2 (04:07):
I have one.

Speaker 1 (04:07):
You have one, and then I have three.
And so we all did the mathright there of the team that we
know, and it's an interestingjourney because we're walking
the walk.
We're not just talking about it,we're walking the walk
ourselves as we're going throughthis journey.
But let's scale back a littlebit and talk about freedom,
because the main purpose of thisshow is about helping people
break free and free them up, andthis season is all about the

(04:30):
two fastest growing trends inhealthcare.
But it's so much more than that.
If freedom had a love language,it'd be delegation.
So if you're tired of wearingall the hats the CEO hat, the
insurance hat, the why am Idoing payroll at midnight hat
it's time to get help.
Book a free discovery call atvirtualrockstarcom and let's

(04:57):
show you how hiring a virtualassistant can finally free you
up.
We have paired hundreds ofprivate practice owners with
their ideal virtual rockstarassistants with their ideal
virtual rockstar assistants.
Don't miss out on the secondfastest growing trend in
healthcare and in saving $20,000per year of profit per hire.
Remember, you deserve abusiness that gives more than it
takes.
So we're gonna dive into youguys a little bit personally

(05:18):
first, as I put on my old manglasses.
So let's start about where youfeel limited at work.
Where do you feel limited atwork that prevents you from
feeling free even now, causewe're growing incredibly fast.
Right, we've got so muchsuccess, but like there's a lot
that comes with that, what iswhere?
Do you guys feel limited?

Speaker 2 (05:35):
Um, I will.
I will say for me, my, myjourney with the feeling limited
started at the beginningbecause we're you know, you're
an entrepreneur, we started thiscompany at the beginning and
it's like you're doingeverything right, you're doing
everything from the beginningand you feel really stretched
then and you start realizingthat you need help and you need,
but you don't know where andwhat you want to delegate.

(05:56):
So for me, it was that movinginto it was going from the
director of client success overto my VP of marketing and
learning this new, whole newdepartment that we were
developing together, will, andthen us seeing that I needed
help in, like, the backside ofthings, seo and website.

Speaker 1 (06:17):
That's where my mind started yeah, so you started
expanding, doing all the things,especially really in marketing
and sales, and then, as youstarted expanding, there was
limitations in your knowledgebase and in your time.
Yes, yeah.
What about you currently, kayla?

Speaker 3 (06:30):
Yeah, so I think the one thing that we've done really
well is recognizing, like, whenwe are spread thin and knowing
when it's time to bringadditional team members on board
to help us, you know, get toour ultimate goal and our vision
for the company.
And so, you know, I mean Icouldn't do what I'm doing
without them, because they, youknow, they are my right and my
left hands and they take care ofso many things, you know,

(06:53):
day-to-day tasks, that I just Idon't have the bandwidth to get
to, and so, like, I lean heavilyon them you know in terms of
the operations team, soespecially on ops we're scaling
at such a rapid pace.

Speaker 1 (07:10):
Gratefully, everything's been going great,
but where does that?

Speaker 3 (07:11):
limit you as a leader of a team with virtual
assistants?
Yeah, I think it's limiting mein a sense of not reaching my
full potential and what I haveto offer to the team when I am
being bogged down with a lot ofthese daily tasks.
And so being able to bring onthese VAs to delegate some tasks
to them it frees me up to beable to focus on my own
professional growth and to be abetter leader and support system

(07:34):
for the team as a whole.

Speaker 1 (07:36):
Yeah, it's true.
I think whenever we are in aposition where we're growing
individually, when we get superbusy, and that could be
productive, meaning actualbottom line, top line growth of
a company, or it could even justbe the fact that, like we're
super inefficient, right, youcan be busy either way, there's
always a little bit of both, buteither way, when there's no
time, there's no progression,and so you're leveraging your

(07:56):
team to grow as an individual.
What are some of the challengesthat you guys faced in
delegating to virtual assistants?
That you guys faced indelegating to virtual assistants
?
Like, where are some of thethings that might maybe that you
struggled with before orcurrently struggle with, like
where is that challenge come foryou guys?

Speaker 2 (08:14):
Because I know a lot of people hesitate on like
hiring a virtual assistant.
I mean, as much as I loved andcould see the benefit of a VA in
the very beginning, I was atiny bit like hesitant whenever
I was bringing one on, asexcited as I was because it's
literally letting go of thingsthat you have the control over.

Speaker 3 (08:28):
Yeah, right.

Speaker 2 (08:29):
You're, you're handing that to someone else and
trusting someone else to takethose tasks on.
So, even though, like littlethings, like our CRM management
right and that's something thatthat my VA came in and she
handles for me just to make surethat I'm not missing anything,
and that's something that Iwould do every day but it would
take so much time to go througheach one and make sure that I

(08:49):
was on top of everything Right,whereas I could be doing other
things to help our company grow.
So that's.

Speaker 3 (08:55):
Yeah, I'm not naturally good at delegating Um.
I have a hard time with itbecause I do like control, Um,
and I I like things done acertain way, and it's not to say
that my way is the right way,Um, but it is efficient and so
it's just letting other peoplehave the freedom to do it on
their own and to grow in theirown way.
Um, yeah.

Speaker 1 (09:17):
I love how you said efficient.
There was this for people whoare watching the episode.
I want you to go back andrewind.
Kayla went uh, it is efficient.
It was like this, this whole,like it kind of rocks, but it's
true, you're very productive.
I think that's a big barrier,though, for people to get free,
whether because we talk aboutthis free thing, about freedom,
about having pillars and there'sall these mindsets that go with

(09:38):
it.
One of the mindset applicationsis around delegation.
It's a mindset and it's anactual action, so.
So part of that is like we knowwe can do it at a certain
quality.
That's hard to do, so I thinkwhat you're talking about is
trust.

Speaker 3 (09:52):
What has been your?

Speaker 1 (09:53):
journey, kayla, around overcoming the barrier of
of trust related delegation inyour journey as a leader.

Speaker 3 (10:00):
Yeah, and I don't think I ever like it wasn't, it
didn't ever come from a place ofdistrust, because I do trust my
teammates fully.
It's just it is.
It's it's handing over thatcontrol.
That's that's difficult for me.
And so I think, just you know,being along this journey, you
know, with one of my VAs we'vebeen together in virtual rock
stars since day one.

(10:21):
For both of us we start on thesame day and so we've just built
this camaraderie together.
Um, she's been so involved ineverything that I've done from
day one, like she knows ourdepartment inside and out, and
so it's more just me letting goand just knowing, you know, the
trust is already there, so justknowing that she will, you know,
fulfill that task and carry itthrough.

Speaker 1 (10:43):
So yeah, you've built that.
And what were you going to say,Tony?
I felt like you were going tochime in.

Speaker 2 (10:48):
Yeah, like the trust is.
I feel like trust isn't isn'tthe hard thing.
If you lead with that like you,you lead it and you trust it.
But it's like that initialgiving that, that delegation, or
giving some some tasks over tothem.
I feel like once you do thatand it's successful, you're like
oh, it's like okay, then youcan start handing more.
You're like you're not sohesitant to hand more out and be

(11:10):
like okay, I can trust you todo this because I've seen it
Right.
But if you lead with that goinginto it and are willing to be
like flexible and have thatmindset that you're teaching
someone else how to do it,whether it's your way, that's
more efficient or it's their wayand and it's getting to the
same yeah, one.

Speaker 3 (11:26):
It's hard having the time to to train somebody on a
certain thing, so sometimes it'sjust easier like oh, I'll just
take care of it you already knowhow to do it.

Speaker 1 (11:33):
It's not trust related, it's just efficient.

Speaker 3 (11:35):
It's time, it's like that's another thing where I
have to set aside in my scheduleto be able to train this person
on this process and so likethat's another piece of it is
just having that space to beable to train somebody into
those tasks or those delegations.

Speaker 2 (11:49):
But when you bite that, bullet and you organize it
and you get it Exactly.

Speaker 1 (11:52):
Exactly so.
I rock stars.
As you're listening, I'm goingto share something that Kayla
and Tony are talking about, thatI spent the most amount of
coaching until recently on,which has been a huge game
changer for me, and it was thisconcept of trust.
My favorite book of all time,as you guys know, is the speed
of trust.
It's the most importantbusiness book any of us should
ever read.
And I remember talking to mycoach and this was a very high

(12:15):
level, expensive coach abouteight years ago, 10 years ago.
We were talking about earningtrust and I just remember him
saying oh I people don't earntrust with me, I just give it
and I'm going well, how do youprevent against this and that
and this and that?
And he's like well, I trust butverify, but they don't ever,

(12:40):
ever have to earn that with me.
It's given so immediately thatI, when I invest that into them
there's nothing else I caninvest in people that makes them
feel confident individually andwant to do what's right.
More than that and we just hada team meeting.
I think it's come up on a numberof our team meetings where
people are grateful for theimmediate trust that the

(13:00):
leadership team gives them, andyou guys, you know, notice how
that comes up in every one ofour weekly meetings.
We do a little acknowledgementpiece in every one of our
meetings and over and over againit's like, I think, especially
virtual assistants who have todeal with the barrier of how
people sometimes enter thatrelationship, as is this person
going to take my credit cardnumber and I don't even know why
we think in today's world thatwould be any different than

(13:22):
someone in America doing it.
I know it's like thisinteresting thing and I get it
though, but at the same time,when we can step into a
relationship and let the systemscreate the verification of the
trust that we give, but give thetrust freely to our teams,
that's the mindset of being free.
If nothing else, yes, itaccelerates our ability to

(13:43):
delegate because we don't havethat barrier, but to be free of
fear just to get rid of it andgo, I'm going to trust.
And I'm going to use thatlanguage intentionally and I do.
I don't know if you guys everhear that, but every chance I
can say you've got this, I trustyou.
Yeah, it's not a manipulation.
It's an actual like using mylanguage as a way to help create
that for me.
It's an actual like using mylanguage as a way to help create

(14:04):
that for me.
Like, no, I trust them.
I do trust them.
That's right.
I'm glad I said that.
And then the other personreceives it, how they're going
to receive it.
So this thing called trust is abig thing when it comes to
delegation.
It can be applied to VAs, itcan be applied to anything on a
leadership scale, and I'm soglad to hear you guys talk about
it, because you guys Zero to 10, how much do you trust your
team?
I already know the answer Kayla10.
, 10.
Yeah, 10.

(14:24):
To Kim, who has my credit cards, to my social media team and
podcast team that haveeverything to do with how I look
I trust them so much becausethey're putting content out
there and I'm trusting them toedit it.
You can edit things down or up,and I trust that they're going
to make me look way better thanI deserve, right?

(14:46):
So I think that trust is there.
Um, let's talk about um.
This is a fun question.
What's the best investmentunder a hundred dollars, whether
personal or professional, thathas saved you hours?

Speaker 2 (15:09):
I don't know, under $100?
Under $100.

Speaker 1 (15:13):
That has saved you hours.

Speaker 2 (15:17):
It can be personal or professional.
Oh god, I don't know if thereis one under 100.
Well, okay, okay, uh, chat gpt.
Yeah, you don't have, I don'tpay for it, it's a free version
and it is how does?
how does chat gpt save you hours?
Just me, like with us being agrowing company, we're creating,

(15:42):
you know, workbooks andplaybooks and I don't know.
Just I would say, like any,helping us with templates and
things like that to get youstarted so you're not having to
start from scratch and liketyping everything out, like you
get templates and you edit itlove that and it's true, I think
.

Speaker 1 (15:56):
What's funny is I think chat gpt is only as good
as our ability to prompt it yeahbut, like you saying, there's
all these workbooks and thematerials that have saved you
hours.
What about you, kayla?

Speaker 3 (16:06):
Yeah, I mean I don't.
I haven't invested in manytools, but chat GPT is one that
I use on a daily basis Um andoperations.
I use it for creating um adsfor for the job openings that
we're recruiting for.
Yeah, um and a lot of.
It's just kind of taking theinformation that we gather from
our partners um, you know thatthey want in the ad, you know
specific to their practice, um,it's not perfect but and so I

(16:29):
have to go in and kind of makesome edits.
But that is something I use ona on a daily basis is chat GPT.

Speaker 1 (16:35):
So why did you guys choose chat, chat, pt over
perplexity or Gemini or any ofthose guys?

Speaker 2 (16:40):
I feel like it's just super easy, it's like it's just
right there and maybe I just Ijust haven't tried the other
ones.
It's the first one I tried andI loved it.
Oh, there you go.
This works, which I think is alot of people.

Speaker 1 (16:49):
I think it's the most common, first one to market.
It's the first one we think of.
It's kind of like the kleenexversus tissue thing, it's like
you call it, like you know, akleenex.
Give me a hand me kleenex, nomatter what the brand is.

Speaker 3 (16:58):
Yeah yeah, and I know , yeah, and I know one of my VAs
, andre, he has started usingGemini just this last week as
kind of a filter within GoogleDrive, just because we house a
lot of our candidate informationin Drive that we share amongst
our team, and so I think he'sbeen using Gemini just this last
week to kind of filter throughand find candidates that match

(17:21):
specific requirements of our.

Speaker 1 (17:24):
Let's dive into how you guys use it, chatgpt and
Gemini a little bit more.
The last thing I'll say justreal quick on that is I said
this in a recent episode withAlexander is that ChatGPT hit
first to market.
They've had so much progressit's hard to kind of beat them.
Perplexity is a little bitdifferent, but ChatGPT is
pivoting.
Gemini was always at the bottom, but they're Microsoft, they
are leaping and bounding andthey just released last month

(17:46):
this is in June, while we'refilming this they released last
month a whole new upgrade ontheir video production thing.
That is mind blowing.
So there's no question thatthey're going to be a front
runner in it.
So, going back to the ChatGPTGemini, however, how do you guys
use it?
You mentioned playbooks andlike content.
You mentioned like recruiting.
Is there any other ways thatyou guys use it?

Speaker 2 (18:05):
yeah, I use it for, like, communication, um, for
templates for communication.
To start my time, if, if I'mreaching out to you know someone
for an event or so like like animportant email to a yeah for
to start a conversation.

Speaker 1 (18:20):
You guys will use that.
How do you prompt it?

Speaker 3 (18:21):
I will oftentimes like have something drafted in
my email and then I'll paste itinto.
Chatgpt and like please cleanthis up and make it sound a
little bit more professional.

Speaker 1 (18:31):
So you'll originate the copy and then put it in
ChatGPT to modify it.
You don't just say, hey, createa letter to this person.

Speaker 3 (18:37):
No, I take my words and then just ask them to kind
of clean it up and make it soundmore okay.
And I've done both.

Speaker 2 (18:43):
I've done both.
I've done where I've createdsomething and put it in there
and asked it to clean it up.
Make sure I'm not misspellinganything you know all that fun
stuff, um, but I've also justgone in and and I don't use a
voice I actually type, yeah, Ijust say, hey, you know, type me
a an email that it has thisinformation as a topic, and then
pop something up.
Then I'm like, okay, great, Ilike this paragraph, I don't

(19:04):
like this, like this.

Speaker 1 (19:05):
And then I just take what I want out of it and yeah,
I think people have to be socareful in using chat GPT for
communication Cause it'sprobably one of the most
commonly used applications of itand I can tell when I'm getting
a chat GPT email and I hate it.
Like to me it does the oppositeeffect.
I see the chat GPT email.
There's a certain emoji use Alot of times.

(19:27):
They'll use these dashes.
When I see an email with dashesI'm like totally.
But the bigger thing is thevoice.
Like I can tell when someone Iknow well is sending me a chat
GPT email and it's not offensivebut it feels like a kick yeah,
and I and that's where it'simportant to like go, because it
happens to me too.

Speaker 3 (19:44):
It's like I would never use that word and the
person I'm sending it to knows Iwould never use that word, and
so I'll go in and I'll stillmake edits on it because it does
.

Speaker 1 (19:52):
It doesn't sound like me, and so I want to make sure
that it still is my voice yeahit's just a nice polished email
yeah, it's a it's a wonderfultool, but I tool, but I think
any tool can be overly leveraged.
I remember with an employeeback in the day saying, hey,
could you create this type ofdocument?
For me?
It wasn't an email, it was likea policy or something, and I

(20:15):
got it back within 30 secondsand it even had the prompt at
the end.
You know how chat GPT will askyou questions at the end like
did you want me to do anythingelse.
I was just kind of like wow,that was the laziest.
That's where technologyutilization goes from being like
useful to making it moreefficient, to super.
Just it does the oppositeeffect.
I'm like dude, I'd rather youscribble down some original
thoughts and kick it over to me.

(20:35):
Although I will say I expectpeople to use it, I just when
they're not using itintelligently.
It actually has the oppositeeffect, right.
Yeah absolutely, and so let'stalk about note takers.
How do you guys use your notetakers?
You guys have very uniqueutilizations for, and what do
you guys first of all use?
I use Fathom, fathom, so I usereadai.
I feel like I'm the only one inthat camp.
Why do you?

Speaker 3 (20:55):
guys use.

Speaker 2 (20:59):
Fathom.
I like the I got into the yourreadai platform early on and
then I got into the Fathomplatform.
I signed up for both and then Istopped with readai because I
thought the Fathom platform waseasier to navigate at the top.
Interesting Because it's yourteam calls my calls.
It's just like three different.
It was three different tabs andall my calls were in my calls.

(21:20):
You know I use mine in mydiscovery calls.
Yeah, and all my calls were inmy calls.
You know I use mine in mydiscovery calls.
So I record all of them so thatKayla and her team can go and
watch it as they are sourcing.

Speaker 1 (21:30):
So you'll interview someone who might want a virtual
assistant.
You record the entire meetingthere and then you'll send the
recording.
And first of all it's coolbecause it does go into our CRM
so that if we ever have aquestion on any detail, we don't
have to to watch the wholevideo.
We can ask it and it'll tell us.
But what do you do with thatrecording?

Speaker 3 (21:46):
So I create partner profiles for my talent
acquisition specialist and Ipull that discovery call, the
Fathom notes, and put it in thepartner profile.
So I kick it over to my talentacquisition specialist.
I give them a little blurb ofwhat the partner is looking for.
I include the partner's companywebsite, the discovery call
notes when their group interviewis scheduled.

(22:09):
And so it's like this, likenice little package.
I kind of hand over to them sothat they can start their
recruiting.

Speaker 1 (22:15):
Yeah, by the way, this is great.
I think this is a really coolway of doing that.
And then we as a leadershipteam this is my executive
council, the three of us andthen we as a leadership team
this is my executive council,the three of us we have started
opening up a computer and juststarting a virtual meeting, even
though we're physically in thesame room, to record everything
that we're doing.
What's been some of theapplications Like?
What do we just kind of sharewith the audience?

(22:35):
How do we use that?

Speaker 2 (22:37):
What is the application?
We usually will use your notes.

Speaker 1 (22:40):
Sorry, by application I mean, like, what do we do
with the recording after we'redone?
Like, how do we apply it?

Speaker 3 (22:46):
So oftentimes there's like key takeaways and things
that we want to kind of followup on.
So then you know we can takekind of all those notes.
It's not like we're sittingthere scribbling down notes
throughout the call or themeeting.

Speaker 2 (23:04):
So now we have a nice little transcribed summary of
the meeting with like keytakeaways and action items for
us to fall back on, but then wealso send that to your VA, kim,
and Kim stays on top of us asfar as, like, the tasks go and
doesn't let us forget certainthings.
Here's the other thing whenwe're in these meetings, we're
in creation mode and we think ofa hundred different different
thoughts.
Yes, we can do this and we getsuper excited and we got this,
and the next day we'll be like,oh my gosh, we had like 100

(23:24):
ideas.
What?
What were we talking about forthis?
I can't remember and we have tolike try to trace.
But we can just go back to that, to the call, and look at it.

Speaker 1 (23:32):
What a great tidbit for all the rock stars, because
what a waste of creativecurrency like we create in these
moments that are only occurringwhen, like, the universe is in
alignment and the busyness isn'ttotally absorbing our thoughts.
Yeah, so to have it recorded inreal time and then uploaded
somewhere can be like hey,please generate.

(23:53):
I do that a lot, where I'lltake transcripts of our meetings
, throw them into ChatGPT,because that's what I use and be
like please produce next steps,the next five steps.
You can't do that in thesoftware, the recording software
, but, like you mentioned, tony,is the brilliance of leveraging
these two trends together.
So like we're in a meetingphysically together.

(24:13):
We record it together.
It's all in AI.
Ai summarizes it, pulls out thebullet points, we throw it into
ChatGPT to further build outsome steps.
We send it over to a virtualassistant who then is in charge
of putting it into a trackingsoftware like Notion.
Notion is my contribution forthe under $100 thing that saves
hours.
It's a software that helpsorganize teams and tasks Super

(24:36):
intuitive, crazy easy to use,and so then she goes through and
she follows up on it, so thatwe can focus on staying in the
creative space, whereas the workgetting done is done by some of
the best human beings on theplanet using systems that
support them.
Clearly, we had a podcastmeeting with our coach on Monday
and the coach pitched an ideawe're going to promote this VA

(24:59):
versus AI podcast seasondifferently.
We're going to go pretty loudwith it because it's so amazing
and this is like episode 10right now, and so we were
talking about it on Monday, howthese are the best episodes we
filmed, how do we advertise it.
And she goes well.
One thing we could do is wecould create a quiz who are you?
Are you more AI or VA?
And it's like and she listedfive questions.
I'm hoping people are watchingthis going.

(25:20):
I took that quiz because it'snot even created yet, but she
went through three or fourquestions At the end of the
transcript.
Kim knew because in the meetingI said hey, kim, it's on
transcript, can you please takethis and finish that quiz using
ChatGPT, and then I'll edit it.
So she like the next day I hadthis quiz, I changed two of the
questions.
Chatgpt took the three that mycoach came up with, built out
another seven and now we've gotthe quiz.

(25:42):
Like that took seconds, seconds, and it came in a spark of
creative brilliance and itcaught fire through the team,
leveraging everyone together.
So I love that we do that.
I think that's a really fun wayto do it.
Ok, so now we've talked a lotabout virtual assistants and the
whole AI piece of it.

(26:03):
Virtual assistants and thewhole AI piece of it.
What do you guys?
What would you tell someonewho's, like, scared to get
started with AI or virtualassistants?
Where do you tell them?
Where would you tell them tostart?

Speaker 2 (26:16):
Well, you know I have , I've mixed, I have mixed
thoughts on this because I'vetalked with you know, I've had
hundreds of discovery calls andthere are potential.
You know partners that come onthat are worried about the VA
side of things and then they'realso like super freaked out
about AI taking over you know,and worried about it.

(26:38):
Personally, I feel like we needboth of them to work together
to be the most efficient that wecan be but also still have this
human element, because AI isnot something that's perfect and
it's not something that alwayscomes out.

(26:59):
It kind of sounds roboticunless you spend hours on, you
know, training it to have apersonality.
But I think that the VAs arehuge to be able to come in and
help like, humanize, like theefficiency side of the AI side
of things.
But I would say a lot of peoplewould be.
It would be easier startingwith a VA if we're picking where

(27:20):
to start.
Like start with a VA and bringin the bring in the AI tools to
help make your VA more efficient.

Speaker 1 (27:26):
Supercharged that VA.

Speaker 2 (27:27):
Yeah.

Speaker 3 (27:28):
And I think, um, you know, for those that are nervous
about just starting, is to justdo some research around, like
what a VA can do for you and howthey can offload you, and and
part of that is, you know, again, not trying to like push
virtual rockstar, but setting upa discovery call, like like
Tony does, just so that you canlearn more about how to leverage
a VA in your practice and thethings that they, that they're

(27:50):
able to to do.
I mean, yeah, there's differentroles, you know, depending on
what your needs are.

Speaker 2 (27:56):
And so I think, just doing that research and kind of
seeing like you know where tostart, yeah, I, I in my
discovery calls, I help peopledecide whether or not this is
something that they're thatwould benefit them and work with
them.
But I will have a lot of themwhere people will come and
they're just like I just don'tknow.
I don't know what they can doand I can sit there and go over.

(28:19):
They can do this, this and this.
But what's great with ourcompany is that these potential
partners have like full autonomyon what they're going to be
having these VAs do, and that'swhat we source for right.
So if they're early, earlystages, yes, go out, research, I
will.
Even if I have a call and I'mlike, okay, this is definitely
they'll need to have a secondcall for a better understanding

(28:41):
on if this is going to be a goodfit for them or not.
Seriously, this is I'm going tosay chat GBT again.
But go on to chat GBT and belike what can this kind of VA do
for me in my business, rightand under the front desk, realm
or marketing realm, or evenrecruiting or whatever it may be
and start creating tasks.
And look, take that and go talk, sit down with your front desk,

(29:02):
go sit down with whoever is inthat department and be like what
are some of the things that youguys are doing in your tasks,
that you're doing that are umtime consuming, that you would
like to take off of your plate,like those types of things, and
then just combine them alltogether?

Speaker 1 (29:14):
I love that idea of going regardless of whether or
not people go virtual assistantor AI going to their people and
saying what do you hate doing,what would you love to never
have to do again?
Yep, and so I'm tempted to askyou guys now on air, what you
guys hate doing and would loveto never do again.
But we'll hold off for nowbecause I don't know, I haven't
thought through that yet, butit's an idea of like minimally

(29:36):
helping.
Okay, well, let's get into it.
Tony is bringing it up what doyou hate about your job and what
would you like to never doagain?

Speaker 2 (29:42):
Well, I mean, I wouldn't say hate about my job.

Speaker 1 (29:44):
What makes you?

Speaker 2 (29:44):
throw up Nothing makes me throw up.
It's just time consuming, it'sjust like being on top of emails
and like it's the little things, because you and I have the
same type of brain, yeah, andit's like the teeny, tiny little
things that drive us insane.
So emails and then tasktracking things, like I'm always
worried that I'm going to dropsomething.

(30:05):
Because that's just how mybrain works.

Speaker 1 (30:06):
Because I'm like am I missing something?
Tony?
We go so fast.
The thing that I'm known for islike what did I say last week?
Or did I even do that?

Speaker 2 (30:15):
Yes, yes, so that's where I'm like man, but that's
where Abby comes in my VA andshe makes sure I'm not dropping
things and she's helping me withmy task, tracking and things
like that.

Speaker 1 (30:27):
So I think it's important to recognize too,
before I go to Kayla, for heranswer is that VAs are human
beings and not all human beingsare good fits.
And what I mean by that is sokind of to your point, if
someone's trying to get startedin the virtual assistant world,
I would say and I mean thisinterview multiple companies.
Oh, my gosh don't just go tovirtual rockstar.

(30:49):
We're not a perfect fit for alot of people yes, what
percentage of your discoverycalls are not fits?
would you say percent off thetop of your head?

Speaker 2 (30:56):
I would say between 30 and 40 see we're not meant
for everybody.

Speaker 1 (31:02):
No, and and truly I like it when people have already
talked to other companies, whenthey talk to us, because when
we are our fit, it's really goodin our team.
Abby, seth, saab, kim, andre,liz, hope, like I'm just so
grateful that we're great atrecruiting, because those people
are the salt of the earth, thebest human beings.
Yeah, we would clean toilets towork with these wonderful human

(31:25):
beings.
So it's a little bit.
I always do this tongue incheek when we talk about VAs
because it feels like ageneralization.
There's different people fromdifferent countries, but the
model of that VA thing is suchan important piece that you have
to.

Speaker 2 (31:37):
I think people should interview different companies
and then like, really recognizeit's an individual experience as
they go through that,absolutely, absolutely, and I
actually go over that in in themajority of my discovery calls.
I'm like make sure you aretalking with other companies,
because we are one model thatyou're talking to, right you?
might get real excited or youmight just be like this that was
a lot of information.

(31:57):
Go talk to other companies,because there might be another
model out there that you getreally stoked about, and I just
want to make sure that you'regetting the right kind of
service, the right model, theright partnership that you need
to make sure that your businessis successful.

Speaker 1 (32:11):
Yeah, and so much so that I'm so dedicated to the
audience here that I'm bringingon another virtual assistant
company to interview them aspart of this series.
I just think people really needto know what's out there.
Yeah, it's a people thing.
So, kayla, people really needto know what's out there.
Yeah, it's a people thing.
So.

Speaker 3 (32:25):
Kayla, what about your job?
Do you wish you didn't have todo?
Yeah, there's really notanything that's glaring.
I don't enjoy doing this.
I enjoy a lot of aspects of myposition, but one thing that
maybe isn't my strongest area iskind of those VA partner
relationships.

Speaker 1 (32:46):
And that's where again, that's where Denise comes
in in and she's managing a lotof those relationships.

Speaker 3 (32:48):
She's amazing gosh and where hope is coming in, and
now she's doing a little bitmore VA support and so to have
them, kind of, you know, bridgethat gap for me because I mean,
they're just especially toDenise and hope is newer into
the role, but Denise is just soempathetic and she just handles
relationships with such graceand understanding.

Speaker 1 (33:06):
Yeah, she's an angel.

Speaker 3 (33:07):
And I'm not quite as like patient and, like you know,
it's just that's not mystrongest area and that's where
she thrives.

Speaker 1 (33:13):
Got it.
I love that answer.
That's super great.
So let's talk about like tipsand tricks for people who are
listening on how.
What would you say?
Are the like?
Some top tips and tricks thatpeople should know when working
with a VA, a virtual assistant,whether it's technology for
communication, whether it's amindset, whether it's certain
things that they can do thatpeople don't even know what they

(33:35):
can do.
Like what comes to your mindwhen I go through that.

Speaker 3 (33:38):
I think we always come back to like being prepared
and like having time and liketraining set aside for this VA
coming on board.
I think the biggest disservicethat a lot of our partners do
that this doesn't work well isthat they come in and like
there's no plan, there's nostructure and they're just like
I guess.

Speaker 2 (33:58):
Fix my life, fix my life, and they're like it's a
plug and play.
I'm ready to go Like thisperson is going to be ready to
go.
These Fix my life and they'relike it's a plug and play.
I'm ready to go, like thisperson is going to be ready to
go.
These are humans on the otherside needing to be taught what
they're doing, and sometimesthere are.

Speaker 3 (34:07):
PAs that you can plug and play, but that's not the
majority of them.
They still require a lot oftraining, a lot of one-on-one
time initially no-transcriptroles.

Speaker 1 (34:32):
So the like insurance verification specialists.
You guys can go find someonewith tons of experience and
that's a minimal training, butit's still state by state
insurance rules there's going tobe.
You know different policiesthey have.
So if you don't, I always tellpeople if they don't have time
to train an American, they'renot going to do well with the
virtual system.
They can't dump on anyone andexpect it to do well or become
like a super VA where, like,they're giving them marketing

(34:53):
and sales and bookkeepingbecause it's just like once.
That's the other problem.

Speaker 3 (34:57):
I think People get excited when they realize they
can give, take on so much andthey're so good at so many
things they start over and they,vas, are usually like hey, guys
, I'm really tired, like let'scall us, I want to leave because
I hate my life.
Yeah, I'm thankful that we dohave vas that feel comfortable
coming to our leadership teamand saying, hey, like this isn't
what I thought it was going tobe.

(35:18):
Like I'm feeling overwhelmed.
I'm like thank you for comingto us, because let's help this
go right.
And so it's us having now aconversation with a partner and
saying, hey, I just want to letyou know like your VA is feeling
overwhelmed, and oftentimesthey have no idea, they're like
I didn't know that they feltthat way, and so it's just kind
of opening their eyes and likerealizing like they are just a
person and they have a capacity.

Speaker 1 (35:40):
I love that.
What about you, tony, any tipsand tricks?

Speaker 2 (35:42):
my mine is, it kind of goes hand in hand with that.
But it's mindset and that'sjust like going into this,
knowing that you're training aperson on your team and that
it's not going to be immediatebut, um, you know you should,
you should absolutely seeprogression consistently.
But it's a mindset, knowingthat you're training someone in
and there's going to be a newperson on your team and, yeah, I
I love that.

Speaker 1 (36:02):
Yeah, I have got a tip I just thought of.
I'd love to share this with theteam, um, anyone who's
listening.
If you have, if you're watchingthis on video, you can see this
more.
But we have an app that we loveto use called Marco Polo.
So Marco Polo is a really coolapp because it's an asynchronous
video communication app.
That's kind of like aconversation.
It's almost like texting,except it's your face.

(36:24):
When I started my first virtualcompany in 2020 with the black
billing, it was like how do wekeep culture alive?
Coming from a healthcarepractice where culture was so
easy to control because we'reall there for a passionate
reason, all you had to do wasgive a little bit of structure
around it and make sure you hirethe right people, and it was
amazing, right?
It was a totally different dealwhen you're dealing with remote

(36:45):
companies, but this app hasbeen huge because we check in.
Everyone checks in every day.
It's a one-minute check-in ofwhat they're doing if they need
help with something.
There's individual reach-outs.
We have one going from thethree of us.
Both of you direct report to me.
I've got one I haven't seenfrom either one of you yesterday
, so there's just that piece ofit that helps us feel and see

(37:07):
and like, have that humanelement to it, even though we're
not physically.
Nothing does beat being in thesame physical space.
But you can, I argue you candevelop as powerful a culture
with a virtual company, withvirtual employees, than you can
in person.
Oh yeah, I agree, this has beenthe greatest culture I've ever
experienced.

Speaker 2 (37:26):
Oh yeah, Our experience is proof, is absolute
proof, and I've never beenhappier on a team ever than I am
right now.

Speaker 1 (37:34):
And we've been on some amazing top-notch teams.
This is not a slam to anyone inour old team.
It's just that we're at a stageand position now and we
wouldn't be here without thoseprevious teams.
They are still in this with us,culturally speaking, because if
it wasn't for their individualawesomeness, we wouldn't be able
to shape what we've now builtwith a virtual rock star.
So it's a really cool thing tothink about how, regardless when

(37:56):
it comes to delegation, thatmindset really keeping it as
like no, you can't you cantotally build a family-connected
culture and not have someonephysically be in the room.

Speaker 2 (38:06):
Yeah, I love that you brought the Marco Polo app up,
because that's another thing Ithink that is really important
to build.
Whenever you're bringing on aVA for the first time.
It to help to help build thetrust Not that they're earning
the trust, but it just helps ishaving that communication and
having that visual, the visualof seeing your VA, and it makes

(38:26):
you look at them and see thatthey're a human and it just does
something I feel like in yourbrain, like instead of just them
being on the other side of theworld or even if they were in
the same state, virtuallywhatever that may be but seeing
them hearing, hearing theirvoice, getting to have these
check-ins daily.
I love it that.
I mean so communicationbuilding that helps you know
building and having that trusteasier, without having to be

(38:48):
like ooh in the very beginningwhen you're a little bit nervous
.
So yeah, the Marco Polo app isawesome you guys, I think it's
normal to have that fear.

Speaker 1 (38:54):
I think that's great that you said that, because you
know it's not a reflection ofyou not trusting.
It's an indication that you'redoing something great.
If it's not scary, we're notgrowing.
If it's not hard, it's notworth it.
So, as people are going throughthese steps of development,
it's so nice to hear that Like,yeah, you're going to be scared,
it doesn't mean you're going tomess something up.
It's just what you choose to dowith that will determine your

(39:14):
success.
I love that, tony.
That was great.
So let me ask you guys, aspeople who work and pay the
bills based on working for avirtual assistant company, are
you scared at all, honestly,about AI coming in and taking
away your jobs, the jobs of ourcompany, shutting us down?

Speaker 2 (39:31):
Me personally.
No, but I'm not like, yes, I'mworried about this, I'm nervous
Because I see the benefit inhaving both of them.
Yeah, I would prefer to havethat human element but at the
same time, use the AI tools tomake things go faster, more
efficient, better, more in-depth.

(39:54):
I don't, yeah.
So I personally am like veryexcited about the combination of
the two going up Sure.

Speaker 3 (40:02):
Yeah, and it doesn't concern me me.
I think that we just have toadapt and kind of adopt AI just
to help us continue to grow inthis industry.
I think we've kind of built ourniche in healthcare and I think
that healthcare is always goingto require some human element,

(40:22):
and I don't think I don't see aworld where AI is going to
completely replace that humanpiece within healthcare, and so
I think it's just about how dowe leverage that and how do we
use that to maximize the impactof what we're doing.

Speaker 1 (40:36):
I love that.
I think that's such a greatperspective, so I think I've
shared this with you and I'llshare this with the audience.
It was 2023.
I was on my 25th anniversarytrip to Bali with my wife, and
so we were she's.
She knows what she, she knowswhat she married and um hi,
heather, and so I love you, andso um.

(40:59):
I read, you know, a handful ofbooks on the long fight over
Right, and so I.
So if I'm not with her andwe're not actively engaged in
something and there's downtime,I'm usually ideating on some
sort of business thing that I'mexcited about, and we had just
piloted the Virtual Rockstarprogram with some of my clients
and it had been a huge success.
So it was July 10th is when wedecided we were going to move

(41:21):
forward with it and I was onvacation with her early August
we're like three weeks after Idecided I'm going to turn this
into a real business, august, orlike three weeks after I
decided I'm going to turn thisinto a real business and I could
see how, the way we were goingto do it and this was before I
knew the great Tony and Kaylawere going to join Like, if I
had known that man, what wouldthat have been?
Like the universe again.

(41:41):
This is the company God built.
But back then I was just like Ieven knew how great it could be
.
I could see it in a way I'venever seen anything before, what
this could be.
The other thing I saw and Istill see it clear to this day
is that it would be dead in thewater by the end of the decade,
and this was before AI becamewhat it is now Like.
I knew if I focused on buildinglike just even front desk

(42:03):
replacements for virtualassistants.
I knew replacements for virtualassistants.
I knew, and I still hold dear,that, apart from the
relationships that people aregoing to have with their VAs and
not wanting to switch over,everyone else is going to go.
You will not see a physicalhuman being at a front desk by
the end of this decade andpeople who are listening are
like there's no way.
I promise you there will be AIavatars that are going to be the

(42:25):
best version of the best frontdesk you've ever had 100% of the
time, never calls in sick andnever asks for a raise and
they're totally affordable.
That's going to happen by theend of this decade.
You're going to walk into everyphysical center and, apart from
the people who still are usingVAs, but there will not be a
physical person in any medicaloffice unless the person is
technologically completelybackwards.

(42:46):
It just won't make sense.
So I thought about it Would wewant to do this business?
And I said this to my wife andshe just goes yeah, but will.
And this is where herbrilliance came in.
She goes you have a window toreally make a difference until
then, for both the practices andthe people overseas.

(43:07):
She goes you can't stopthinking of ideas.
If you just get the right team,you'll figure it out.
And as we look to the future,it's a weird thing that I hold,
and I don't know if I've saidthis to you guys, but I see it
as both as like excitement.
It's mostly excitement, butthere's awareness for me that if
we aren't dramaticallydifferent by the end of this

(43:29):
decade, our business will notexist in the same way, if at all
.
So for me, I don't mean to saythat doom and gloom it's coming
from, but it's a realization ofwhat's possible, and on both
ends, and so I love that we'vehad this discussion.
What a great way to kind of capit out.
So let's do this.
Let's wrap things up, um, witha rapid fire question I'm going

(43:52):
to ask.
We'll ask in reverse.
So I'll ask six questions.
We'll start with Tony, go toKayla, then the second question.
We'll start with Kayla and goto Tony, so just kind of go back
.
Okay, rapid fire, what's theworst mistake you've made in
your life?
I'm kidding, we're going to go.
Wouldn't that be a.
The episode would get so muchif that was the show.
Okay, tony, what's the top book?

(44:14):
That's blown your mind.

Speaker 2 (44:16):
Who not how?
Who not how?

Speaker 1 (44:19):
Kayla.

Speaker 3 (44:21):
Well, I'm still working on Speed of Trust.
Okay, so mine to be blown.
It's a heavy lift.

Speaker 1 (44:26):
It is a heavy lift, okay.
So mine to be blown?
It is a heavy lift, okay.
Love that.
Answer, kayla, who's someone inyour life that you haven't
forgiven?
I'm kidding, just kidding.
This is fun for me.
Top time saver hack.

Speaker 2 (44:39):
VA's oh my gosh, mine's VA.
Abby, abby, you're my timesaver.

Speaker 1 (44:45):
Abby's kind of smiling right now.
Tony, what's the mosttime-consuming task you secretly
enjoy?

Speaker 2 (44:53):
Ooh, ew, I would say.
For me it's traveling, it'svery time-consuming and going to
the events and being a part ofthe events because those can be
long days, but I really love it.

Speaker 1 (45:12):
Okay, got it.
Yes, kayla.

Speaker 3 (45:14):
I'm the exact opposite of you.

Speaker 1 (45:17):
That'd be your Hades.

Speaker 3 (45:21):
I love tracking stats and onboarding.
I love lists, I love checkingthings off.
It's like that fulfillment.

Speaker 1 (45:30):
Look at you light up by the way, I know.

Speaker 2 (45:31):
She's so excited right now?

Speaker 3 (45:32):
No, I have.

Speaker 1 (45:32):
I have.
I like tracking stats.

Speaker 3 (45:36):
No, I do still track my own stats.
I have delegated onboardingover to Hope just because I
don't have the time for it, butI do like it because I just, I
love, I love checking boxes.

Speaker 1 (45:48):
That's so cool.
That's so cool.
Okay, kayla, what's the latestthing that you've delegated?

Speaker 3 (45:54):
Onboarding.
To Hope she's only she's twoweeks fresh in the company and
so she's taken on onboarding,offboarding.

Speaker 1 (46:02):
Waterboarding.
All the boardings All theboardings.

Speaker 2 (46:06):
What about you, kayla ?
Tony, mine would becollaborating with abby, my va.
Where we've, where I've, I'vegiven her direction and she
takes it on to help create some,uh, our rocks, our summit tasks
.
Very nice, yeah very nice.

Speaker 1 (46:18):
I had kim most recent delegation.
I never answered thesequestions, but I most recently
delegated to kim.
I spoke, I was supposed tospeak at the event yesterday and
I had her like last second,like hey, I need to edit my
presentation, and she jumpedright on and edited the whole
thing within five minutes.
It was she was actually in theremoving it while I was doing it
and I I didn't know it was her,so I we ended up like stepping

(46:39):
on each other, but it was, itwas so fast, it was, it was
awesome, all right.
So, um, this is more of apersonal question.
I've never asked this to anyoneelse on the show, but because
you guys are in the family, Ifeel like asking this and this
is a fun question, totally fun.
I'm going to ask Kayla first.
Okay, so what character from aTV show, book or movie best

(47:00):
represents you?

Speaker 3 (47:01):
Probably Monica from Friends, that's hilarious.

Speaker 2 (47:06):
I was going to say I'm Rachel from Friends.

Speaker 1 (47:08):
Is that really your answer?

Speaker 2 (47:09):
It was either going to be that or I was going to go
with Big Bang Theory as me beinga combo of Leonard and Penny,
like there's a combination ofboth of them that I'm like, oh,
that kind of counts.

Speaker 1 (47:22):
That is actually really funny.
Yeah, I can see all thoseanswers.

Speaker 2 (47:26):
But what's hilarious is I've used some it gifts or
gifs, how.
Who said, how do you guys sayit?
Gift for Jeff?

Speaker 1 (47:32):
I think it depends whether you're hungry for peanut
butter.

Speaker 2 (47:34):
Okay that I've sent to Kayla and I always I've done
some that are Monica and Rachel,because for me I always think
of her as Monica and me asRachel and I really, so I did
this last night.

Speaker 1 (47:48):
This is a AI hack.
For people who are at the endof the episode, who are just in
the fun with us, is that I didthis and this was so freaking
cool.
So that question comes from apsychologist and it's supposed
to be a way to help peoplereally understand, like, how I,
how for me to understand how yousee yourself.
It's actually more because,like, it's not always the same.
And the example she gave was astory about how her friend that

(48:09):
she was super close with sheasked her the same question and
she thought about it and shesaid, oh, katniss Everdeen, and
she's like the girl who'sfighting for her life and this
woman's very uptone and jokeyand all these things.
And she goes yeah, I feel thatway every day.

Speaker 3 (48:23):
So I, me and my wife had this discussion last night.

Speaker 1 (48:26):
And then what I did afterwards with ChatGPT is I
plugged in.
I said can you please give me afull description?
And we went through thecharacters that we were, that we
identified with, and it listedit out and it is for Reiki,
scary Like for my wife.
It described her character andit was my wife and, to answer,
it's Jane Bennett from from frompride and prejudice is how my

(48:49):
wife answered it and I was likeit was like it was probably this
if someone who knew my wife'sinnermost soul described her, it
was that it was so powerful,and then you know anyway.
So there's lots of things youcan do from that.
And then you can ask chat gptlike my chat gpt I talked to all
the time.
I said could you pick acharacter from a tv series,
movie or a book that bestdescribes me?

(49:10):
And it came up with like fivedifferent answers.
It was crazy.
What was yours top one by far?

Speaker 2 (49:15):
and it said this Ted Lasso we all say you're the Ted
Lasso, you're Ted Lasso.

Speaker 1 (49:20):
I was so honored by that because I love Jason
Sudeikis and whatever.
I'm a huge nerd and I anyway,but I so fun things you can do.
Last question of all this isthe last question of all and
it's the one that we've beenasking all season long.
Guys, ai or VA, va, all right,seth, the amazing Seth every

(49:43):
time we'll put it on screen.
We don't know.
These episodes aren't beingfilmed in order, so I don't know
the tally yet.
I've seen everything up to thispoint and we're on episode 10
of a 14-episode season, so I'mreally excited to see when this
comes out where we're at.
But, seth, please put it abovefor the YouTube and Spotify
video watchers Guys, awesome.

Speaker 3 (50:00):
Final thoughts Start with Kayla, yeah, I guess just
understanding that taking thatleap into VA AI it's scary, it
takes some courage, yeah, but Ithink for most of our partners,
having kind of heard theirtestimonies, I don't think that
they would change a thing.
There's growing pains in it, weget that, we understand.

(50:21):
But yeah, just take a chance.

Speaker 2 (50:25):
Yeah, I was going to say, and just just trying to be
open-minded because it's coming.
You guys, whether it's AI, va,combination, like it's coming,
be open to it.
It's changed.
But once you jump into it, it'sphenomenal.

Speaker 1 (50:39):
Love that, guys.
Well, thank you so much forbeing on the show.
This has been incrediblyinsightful and helpful.
Thanks for tuning into thewillpower podcast.
As always, this is WillHumphries, reminding you to lead
with love, live on purpose andnever give up your freedom.
Until next time.