The AI vs. VA season of the Will Power Podcast comes to a close, and what a journey it has been! In this powerful finale, Will reflects on key takeaways from conversations with AI innovators, virtual assistant leaders, and practice owners who are navigating the future of healthcare and business.
Discover why the real winner isn’t AI or VA, but the fusion of both. From leveraging AI tools like Rita AI and Prediction Health to celebrating the heart, grit, and leadership of virtual assistants in the Philippines, this episode highlights the transformative potential of people and technology working together.
In This Episode, You’ll Learn:
- Why the AI vs. VA “score” (6–5) doesn’t tell the full story.
- How delegation supercharges leadership and creates opportunities for growth.
- The future of healthcare staffing: AI front desk avatars and empowered VAs.
- Why hiring for heart and potential matters more than geography.
- Lessons from collegiate athletics on resilience and business ownership.
- Will’s exclusive coaching experience with Alex Hormozi and what’s next for the podcast.
Looking Ahead:
The podcast is evolving! Expect more live episodes, organic coaching sessions, and deep dives into leadership, business, and family. Three pillars that drive lasting impact.
Whether you’re a practice owner, entrepreneur, or leader seeking to balance people and technology, this finale sets the stage for what’s possible when vision meets action.
Virtual Rockstars specialize in helping support or replace all non-clinical roles.
Learn how a Virtual Rockstar can help scale your physical therapy practice.
Subscribe here to our completely free Stress-Free PT Newsletter for your weekly dose of joy.
Episode Transcript
What a journey it's been to go through this AI
versus VA season together.
Thank you so much for all ofyour participation and attending
.
I hope you learned as much as Idid about how the future of
technology and people are goingto evolve into this wonderful
supportive system.
There's a lot of this conceptof which is going to be more
powerful virtual assistants orAI and I was so surprised at the
(00:31):
end when the score was 6 to 5,6 AI 5 to VA but I don't think
that really reflected whathappened.
As you guys remember, in thislast season we talked to owners
of other virtual assistantcompanies.
We talked to owners of othervirtual assistant companies.
We talked to owners of AIsoftware.
We talked to companies and howthey were using it in small
private practices to largeprivate practices.
(00:52):
We also talked to virtualassistants themselves, which
will always be one of my mostmemorable moments was having the
joy of speaking to Joanne andAndre from the Philippines, two
people who I'm very dear friendswith and grateful for, and
there were so many people behindthe scenes of this season.
You know I want to shout out toSeth and Sab and Kim, who are
(01:15):
the podcast branding team hereat the Willpower Podcast.
We all came together and justreally learned a ton, and here's
what I learned.
The overall lesson that Ilearned from this experience is
that we have a responsibility tobe abreast of the latest
technology as private practiceowners, and the reason that's so
important is because if we knowhow to better equip our
(01:37):
practice with the best peopleand tools, we will overcome any
challenges that might come ourway.
There's so many things thatcould negatively impact
healthcare, and if we arevisionaries and looking forward
and seeing what's coming on thehorizon, we will be equipped to
pivot and survive, and so theend result for me, this VA AI
(01:59):
interface was what JP said atthe end.
It is going to be a mix.
There's going to besupercharged VAs down the road
to help off Lotus.
There'll be a human element anda technology element that are
going to come together tocompletely free you up, and what
a joy it's going to be to be inthat space.
(02:21):
Rockstars I want you to hearfrom Andre is like these are
people, these are human beingsin the Philippines with
unlimited potential.
Rockstars you've heard me saythis before and I'm going to say
it again, and this is from mybackground being faith-based is
is that if we are, in my world,children of God and we have
unlimited potential in life andwe can become creators, because
(02:41):
it's literally in our DNA thatisn't unique to any country.
Those are man-made boundariesthat are silly.
This whole thing about humanityis what matters.
I have met the best leaderswith zero formal training in the
Philippines, because they havefocus and they have heart.
(03:01):
So when you're hiring whetherit's the Philippines or not, and
especially if you're likeconsidering ever going to the
Philippines to not find someonewho's going to do the silly
things that you don't want to doand be worried about the accent
or whatever I'm hoping theseepisodes are clearing that up in
real time.
What I hope you'll take fromthis is you hire for heart and
potential, because I will tellyou and I'm not saying this to
(03:22):
be nice you are going to hearthese people's names.
You are going to hear Andre'sname.
I can say that moredefinitively because he's
directly under my wing.
You are going to know Andre.
He is going to be a force to bereckoned with in this world and
that's why I hired him.
But let's start with this oneLike how have AI tools helped
you in this?
This thing called delegation?
Speaker 2 (03:40):
Yeah, so I.
For all of my meetings, mycoaching calls and things of
that nature, when I work withpractice owners, their key
leaders and directors or adminteam members, I really leverage
read AI.
It's a software that actuallyrecords the meetings.
I found them to be reallyhelpful because they not only
transcript and record the videoof what's occurring, um, they
also put action items on there.
Speaker 1 (04:01):
Oh my gosh.
It has, like the delegationtools on it.
Yes, oh my gosh.
Speaker 2 (04:04):
So what that does is not only assist me like when I'm
running back to back to back, Ican go back and reference that
and know what I've promisedother people, so I can make good
on that but it also allows meto follow up with anybody that I
have asked something of them.
So if I have, you know,delegated to to one of my
clients, you know that they needto have a crucial conversation
(04:26):
with someone and I need tofollow up, then I can now go
back and follow up with them orput that in my calendar or
things like that.
So it kind of keeps me honestwith the things that I have
communicated.
So it just makes me moreeffective as a coach and I think
it makes me more effective asan accountability partner for my
clients.
Speaker 1 (04:42):
It's interesting you say that Cause, like for me, I
think we all have organicstrengths and weaknesses around
this thing called delegating,because delegation is totally
the empowerment of anotherperson, it's an expression of
leadership.
So for me, I suck at detail.
I'm really bad at rememberingdetail.
She knows all this by the way,this is like Michelle, we could
have an episode just going bestpractices of how many details I
(05:03):
forget because of the speed inwhich I like to operate, but
it's one of those where, um, Ilove, when we have notes in our
meetings to just be able to haveit there and like for me, on a
delegation sense, to copy and ordownload the transcript through
it in a chat, gpt, and be like,yeah, send out three emails,
create all the emails needed todelegate all the things that
(05:24):
were covered in this meeting.
Yeah, and then copy paste, send, like it talks about reducing
to eliminating the time ofdelegation.
Speaker 2 (05:29):
Oh, I've also leveraged chat GPT to also be
like what am I missing in this?
Speaker 1 (05:34):
Oh yeah.
Speaker 2 (05:34):
Like in this, in this outline, like what is it that
I'm missing in in making this aneffective process?
Speaker 1 (05:41):
Interesting.
One of our barriers that we putin our heads around delegation
is that we feel like we don'twant to give other people our
crap, the stuff that we feel isdemeaning or we hate doing.
There is always someone on thisplanet who would love to do the
(06:02):
things we don't want to do, nomatter how small, small, big,
frustrating those things are.
So, natalie, that was a hugebreakthrough because you learned
the power of delegation, thepower of buying back your time
by investing in someone.
And here's my favorite partjill loved it.
She got to develop her skills,she got a personal connection to
the leader you are.
(06:22):
She was able to feel like shewas making a difference.
And I think that's what weforget is that when we hold onto
these things as leaders, we aredamning our progression like a
dam in a river, because we areholding the pressure and it just
keeps building.
There are people who want toflow on that river.
Man, it's like it's so excitingwhen realizing, wow, we're
(06:42):
blessing them by having thosethings handed over to them.
So I have another question.
In your case, you were acollegiate athlete.
That mental strength that youdeveloped.
It was cool for me to hear thatyou have multiple breaking
moments, because that's me too.
When you go through that, howhas that mental training in that
physical world in collegeprepared you for owning a
(07:04):
business?
Speaker 3 (07:06):
Yeah, yeah.
So you know, being involved, um, in like division one
collegiate athletics, um, thenew England field hockey team,
the U S national field hockeyteam, those are those you don't
come by without working really,really hard.
Um, and and it's not a sense ofnormalcy of working hard, it is
(07:27):
that you are pushed to themaximum that you feel like you
could potentially be pushed to.
And so I have this phrasecalled you, call this a storm,
and it's from Forrest Gump.
And I laugh because ForrestGump was actually my inspiration
(07:48):
to become a physical therapist,like I knew I wanted Really,
yeah, yeah, yeah.
So like I knew I wanted to be adoctor or a nurse or something
in health care, but I didn'treally like like blood or guts
or like things like that.
And that scene in Forrest Gumpwhen he's got the leg braces and
he's starting to run and theleg braces fall off, and I
(08:09):
literally said that is what Iwant to do.
If somebody can't walk, I wantto help them walk.
We had to look that up.
My parents and I had to lookthat up.
What is that career?
And that was the start of my.
This is my journey.
I'm meant to do this.
Speaker 1 (08:27):
I knew if I focused on building like just even front
desk replacements for virtualassistants, I knew and I still,
I still hold dear that, apartfrom the relationships that
people are going to have withtheir VAs and not wanting to
switch over, everyone else isgoing to go.
You will not see a physicalhuman being at a front desk by
the end of this decade andpeople who are listening are
(08:48):
like there's no way.
I promise you there will be AIavatars that are going to be the
best version of the best frontdesk you've ever had 100% of the
time, never calls in sick andnever asks for a raise, and
they're totally affordable.
That's going to happen by theend of this decade.
You're going to walk into everyphysical center and, apart from
the people who still are usingVAs, but there will not be a
(09:09):
physical person in any medicaloffice unless the person is like
technologically completelybackwards.
It just won't make sense.
So I thought about it Would wewant to do this business?
And I said this to my wife andshe just goes yeah, but will.
And this is where herbrilliance came in she goes.
You have a window to reallymake a difference until then,
(09:31):
for both the practices and thepeople overseas she goes.
You can't stop thinking ofideas.
If you just get the right team,you'll figure it out.
And as we look to the future,it's a weird thing that I hold
you'll figure it out.
And, and as we look to thefuture, it's a weird thing that
I hold.
And I don't know if I've saidthis to you guys, but I see it
(09:53):
as both, as like excitement.
It's mostly excitement, butthere's awareness for me that if
we aren't dramaticallydifferent by the end of this
decade, our business will notexist in the same way, if at all
.
So for me, I don't mean to saythat doom and gloom it's coming
from, but it's a realization oflike what's possible, and on
both ends, and so I love thatwe've had this discussion.
Speaker 4 (10:12):
I gotta say, one of the things that we've used and
actually through you, is thevirtual assistants.
I don't have a personal virtualassistant, but we've
implemented it in the clinicsbecause it has a low cost.
It allows me to have enoughstaff, or more staff, to be able
to spread the load evenly andbe able to get them to higher
(10:32):
performance versus overworkingpeople.
And that requires lesssupervision from my part, so
that frees me up.
In terms of technology.
We do have some uh AI toolswe've been adding in.
Okay, so for my reporting I do,I do a lot of the back office
reporting in terms ofperformance.
So, instead of having to gointo the schedule and just count
(10:56):
visits with my finger, uh, weimplemented an AI tool that
allows me to pull reports and,uh, dice it and, you know, shave
it and cut it however I want,so I can get some insights from
how the clinic is performing,how the providers are performing
, and it helps especially allowme to find where I need to focus
this next month.
What is that?
What's the name of that toolthat you're using?
(11:17):
It's called.
It's a prediction health.
Okay, they have an AI-basedtool.
Yes, they have for the providers.
They have a scribe tool and youknow AutoNode and all that
stuff and they suggest help themwith the Ask AI as well, so
they look into you know 5billion notes and give you some
insight.
So it helps them do their notesfaster, less mistakes and be
(11:39):
more consistent in their billing.
And, from the managerperspective, I get all the data
from every single note that hasbeen made so I can know exactly
how they're doing in terms ofauditing.
If we get audit tomorrow.
Who is my weak link?
Where is he?
Is he weak?
Who's the one that is draggingthe underbilling and is dragging
the group behind?
(11:59):
You know all that stuff so Ican think.
Speaker 1 (12:03):
So to all of you who are wondering what's next in our
next season, I'm excited togive you an update because I
have had the privilege ofcoaching with someone by the
name of Alex Hermosi.
If you don't know who that is,look him up.
He's the author of three booksover the last few years $100
million offer, $100 millionleads and $100 million money
(12:25):
models.
$100 million money models cameout just a month ago I'm filming
this in September and that bookbroke the all-time nonfiction
book record, ousting memoirsfrom various presidents of the
United States, ousting memoirsfrom various presidents of the
United States.
He also made it into the topfive of best-selling fiction
(12:46):
books not just nonfiction, butfiction books.
He ousted a number of the HarryPotter book series.
How did he do that?
Well, it was a combination ofhaving a great book times his
marketing efforts to the powerof his brand, and so the brand
is such an important element,and I had the privilege of
spending more than oneconversation with Alex.
(13:09):
I spent a full day with himrecently in Las Vegas where he
analyzed the Willpower podcastand my audience and all that
we're doing together, and hegave me the advice that he wants
this show to pivot into more ofan organic model.
So what does that mean?
It means I spend a lot of timeevery week coaching clients,
speaking on stages, training myteam, training other people's
(13:32):
teams, and so he just wantsgoing to start going live more
frequently on YouTube and onLinkedIn, where we are going to
start interacting with you, theaudience, moving forward.
This is an exciting piece ofthis journey for me, because you
(13:54):
are who I care about.
I like laid my heart into thatfirst episode of this season for
a reason you are the person,the man and woman leader that I
care most about, and I want toserve you as you continue to
realize your dreams, and so whatI'm going to be doing moving
forward is actually going togive you more access to my
experience through discussions.
I am also still going to doepisodes.
(14:16):
I'm going to have great peoplecome to the table, especially
people.
I think that would serve you.
It's going to be less niche andfocused into one area, but you
can always count on me talkingabout three things leadership,
business and family.
To me, that is where the fun is, is where these organizations
come together to change theworld, because, in the end, all
(14:38):
that we're doing is meant tochange the world of our family,
and if families can continue toevolve and grow, everything else
in the world will take care ofitself.
So please join me over thisnext season.
It's not defined by a period oftime.
I am not going to be givingeven a specific release schedule
.
Some weeks I might release twoepisodes, three episodes.
I might skip a week.
(14:58):
Here and there the episodelength might be 10 minutes, an
hour and a half two hours.
There's no predictability,because that's my life and as I
continue to grow, this vision,my vision for Virtual Rockstar,
is to transform 4,444 familiesin the next five years.
So for me to do that togetherwith you, I want you to be one
of those families.
(15:18):
Join this family as we continueto learn and grow together, and
it's going to be a wonderfulride.
So buckle up, stay tuned andwe'll see you in the next show.
Thanks for tuning into theWillpower Podcast.
As always, this is WillHumphries, reminding you to lead
with love, live on purpose andnever give up your freedom.
Until next time.
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