Winners' Circle

Avi Kedmi is helping SysAid rethink what customer service can look like in the age of AI. As CEO and Founder of SysAid, Avi leads a global IT service management company serving mid-sized clients in more than 100 countries. SysAid recently won an Excellence in Customer Service Award for its transformation of customer care using its own AI-driven tools, systems, and processes.

In this episode, Russ and Avi explore how SysAid improved ...

Dr. Tina Srivastava is helping Badge rethink authentication for a world where humans, machines, and AI agents all need to prove they are who they say they are. As Co-Founder of Badge Inc., Dr. Tina is working to eliminate stored secrets from authentication and create a more secure root of trust for identity. Badge recently won a Fortress Cybersecurity Award for its work building a trust layer for the AI era.

In this episode, Russ an...

Theresa Bui is helping SymphonyAI bring operational AI into some of the world’s largest enterprises. As CMO of SymphonyAI, Theresa works across a company serving customers in retail, financial services, manufacturing, enterprise IT, and media. SymphonyAI recently won three AI Excellence Awards for products built to help companies deploy AI at scale.

In this episode, Russ and Theresa explore what makes SymphonyAI a vertical AI ...

Paul Mander is helping businesses reduce one of the fastest-growing cybersecurity risks: exposed personal data. As Chief Commercial Officer for Optery for Business, Paul works with enterprises to remove employee data from data broker sites and reduce the information available to threat actors. Optery recently won a Fortress Cybersecurity Award for its work helping organizations protect people, executives, and teams from AI-enabled ...

Katy Irving and Rory Mitchell are helping HRW, Healthcare Research Worldwide, explore a new way to understand one of the most important moments in healthcare: the doctor patient consultation. HRW recently won an AI Excellence Award for its work using interactive AI avatars to simulate consultation conversations in pharmaceutical market research.

In this episode, Russ, Katy, and Rory explore why real doctor patient conversations are ...

Oli Ostertag is helping restaurant and convenience store operators use AI to improve performance without losing the human side of hospitality. At PAR Technology, Oli works on enterprise technology for restaurants and C-stores, supporting operations, loyalty, payments, engagement, and point of sale systems across more than 150,000 sites. PAR recently won a BIG Innovation Award for its work bringing AI into restaurant operations.

In t...

Rakesh Ravuri is helping enterprises modernize legacy systems with AI while preserving the context, governance, and explainability that complex organizations require. As CTO of Publicis Sapient, he leads technology for a digital transformation company helping clients evolve through each major technology shift, from the internet and e-commerce to mobile, cloud, and now AI. Publicis Sapient’s Slingshot platform recently won an ...

Abhay Jajoo is helping life sciences companies use AI to find better answers faster. As CEO and Founder of CustomerInsights.AI, Abhay works with pharma, biotech, and life sciences teams to identify patients, understand physicians, improve commercial decision making, and make sales and marketing operations more efficient. CustomerInsights.AI recently won an AI Excellence Award for its work bringing hyper-vertical AI into life scienc...

Coley Norman is helping Liviniti prove that healthcare customer experience can still be personal, transparent, and human. As a leader at Liviniti, a transparent pharmacy benefit manager, Coley has helped shape a service culture built around a simple belief: service is something people receive, but an experience is something they remember. Coley was named Executive of the Year in the Excellence in Customer Service Awards for his wor...

Khadim Batti is helping companies get more value from the software they already use. As Co-Founder of Whatfix, Khadim has spent more than a decade building digital adoption technology that sits on top of enterprise applications and helps employees and customers use software the right way, at the right moment. Whatfix recently won an Excellence in Customer Service Award for the way it uses its own platform, AI, and customer feedback...

Saima Khan is helping bring AI into one of the most overlooked but critical parts of the healthcare experience: patient meals. As SVP of Healthcare Digital at Compass Digital, the technology and innovation arm of Compass Group North America, Saima works on technology that supports healthcare food service operations, patient satisfaction, and safer workflows inside hospitals. Compass Digital recently won an AI Excellence Award for i...

Kenny Thompson is helping BASYS prove that great customer experience can still be a competitive advantage, even in a highly commoditized payments industry. BASYS works across healthcare, banking, SaaS, distribution, manufacturing, construction materials, media, and other payment-heavy industries, while keeping a strong focus on in-house support and real human service. BASYS was recently recognized for its customer experience work a...

Paul Danter is helping enterprise teams make global content faster, smarter, and more brand accurate. At Welocalize, Paul works on Opal, an AI powered platform designed to improve how companies translate, adapt, validate, and manage multilingual content at scale. Welocalize recently won an AI Excellence Award for its work helping global brands operationalize AI across language workflows.

In this episode, Russ and Paul explore how en...

Hila Segal and Roni Kandel are helping enterprises rethink how employees learn, practice, and apply new skills inside the tools they use every day. At WalkMe, they are building Learning Arc, an AI native learning solution designed to close the gap between training content and real work. WalkMe recently won an award for its work helping organizations deliver learning at the moment employees need it most.

In this episode, Russ, Hila, ...

Robert Klamser is helping make one of the most complex corners of the legal system easier to navigate. As the leader of Stretto’s AI focused innovation efforts, Robert works on technology that supports professionals, creditors, vendors, employees, courts, and other stakeholders involved in bankruptcy cases. Stretto recently won an AI Excellence Award for Conductor, its AI powered platform built to make Chapter 11 information ...

Jim Napolitano is helping brands, engineers, product teams, and enterprise leaders experience product development in a more immersive way. As North American Services Director at Dassault Systèmes 3DEXCITE, Jim works with teams using virtual twins, spatial computing, and the 3DLive application to bring complex product data into interactive 3D environments. Dassault Systèmes recently won an innovation award for 3DLive and its work wi...

Alexey Sheremetyev is helping homeowners, designers, real estate professionals, builders, and contractors reimagine how physical spaces become digital. As Co-Founder and CPO of Planner 5D, Alexey helped build a platform that allows users to scan rooms with a phone camera and turn them into editable 3D home plans. Planner 5D recently won an AI Excellence Award for its Home Scanner technology.

In this episode, Russ and Alexey explore ...

Anton Dam is helping enterprise risk, audit, and compliance teams rethink how AI can support highly regulated work without removing human judgment from the process. As SVP of Product and AI at Optro, formerly AuditBoard, Anton works with global enterprises using AI to make risk management more adaptable, strategic, and aligned with business goals. Optro recently won an AI Excellence Award for its work bringing AI into audit, risk, ...

Siobhan Hanna is helping AI companies protect one of the most important parts of model development: the human data layer. As a leader at WeLo Data, she works with foundational LLM builders and enterprise technology companies to provide high quality multilingual human data across languages, cultures, and markets. WeLo Data’s NEMO framework recently won an AI Excellence Award for helping detect fraud, misrepresentation, and dat...