This episode features an interview with Jody Putnam, Chief Retail Officer at Mattress Firm. In this role, Putnam oversees all markets and 2,400 Mattress Firm locations, working to help their Sleep Experts talk with customers about improving their lives through better sleep.
On today’s episode, Jody discusses leading a purpose-driven organization, the role of technology in today’s mattress-buying experience, and America’s sleep habits (spoiler: they’re not good).
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“We improve the lives of people in America by helping them sleep better, whether they buy something from us or not.” -Jody Putnam
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Show Notes
- (1:39) Jody’s backstory and his job training Sleep Experts
- (6:30) The role of technology in today’s mattress-buying experience
- (9:02) The rise of the smart mattress
- (11:16) The data on America’s sleep habits and how that affects product
- (13:09) Mattress Firm’s evolution into the wellness space with Sleep.com
- (16:58) The logistics of running a large retail operation
- (20:33) The mattress store of the future: self-guided tours, touch screens, and sonar
- (25:06) Lightning round
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Sponsor
This podcast is presented by Dell Technologies and Intel. Together they help you realize digital transformation across retail by driving IT innovation to better engage with today’s connected consumer. Learn more at DellTechnologies.com/retail and Intel.com/retail.
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