In this episode of Word on the Street, we sit down with Jarrod Kilway, VP of Digital Operations at Casa Auto Group, to explore how AI is reshaping dealership operations. From training GPT agents to pull real-time insights from the DMS and CRM, to automating marketing campaigns and service outreach, Jarrod shares how dealers can use AI to cut inefficiencies, boost profitability, and deliver a better customer experience.
We also dive into zero-click search, voice technology, and what the next wave of disruption could mean for automotive retail. Whether you’re a dealer, marketer, or just curious about how AI is changing the industry, this conversation is packed with forward-looking strategies and practical takeaways.
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