In this episode of Word on the Street, we sit down with Kyle Newsom, Co-Founder of Vesperio, to dig into the real challenges and opportunities facing dealership fixed operations. From communication breakdowns to training gaps, Kyle shares why most service departments struggle with efficiency and what dealers can do to increase profitability while retaining both customers and staff.
We cover:
- Why most service issues boil down to communication
- How dealerships can turn basic training into long-term retention
- The critical handoff from sales to service and its impact on customer lifetime value
- Recruiting, onboarding, and keeping top talent in today’s tight labor market
- Why investing in people is not an expense—but a growth strategy
If your dealership is looking to boost fixed ops performance, grow service revenue, and actually keep the talent you hire, this episode is packed with actionable insights.
Our Website: https://www.dealeromg.com/
Find us on social:
LinkedIn: https://www.linkedin.com/company/dealer-omg/
Facebook: https://www.facebook.com/DealerOMG
Instagram: https://www.instagram.com/dealeromg/
Youtube: https://www.youtube.com/@dealeromg
Contact us:
info@dealeromg.com
512-436-9677
Popular Podcasts
On Purpose with Jay Shetty
I’m Jay Shetty host of On Purpose the worlds #1 Mental Health podcast and I’m so grateful you found us. I started this podcast 5 years ago to invite you into conversations and workshops that are designed to help make you happier, healthier and more healed. I believe that when you (yes you) feel seen, heard and understood you’re able to deal with relationship struggles, work challenges and life’s ups and downs with more ease and grace. I interview experts, celebrities, thought leaders and athletes so that we can grow our mindset, build better habits and uncover a side of them we’ve never seen before. New episodes every Monday and Friday. Your support means the world to me and I don’t take it for granted — click the follow button and leave a review to help us spread the love with On Purpose. I can’t wait for you to listen to your first or 500th episode!
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
The Joe Rogan Experience
The official podcast of comedian Joe Rogan.