In this episode of Words of Wisdom, we sit down with Nathan Hurysz of Grand Home Furnishings to talk about his incredible 26-year journey at the Christiansburg location and how his perspective on retail has transformed over time. From once feeling embarrassed about working in furniture sales to now taking immense pride in the service he provides, Nathan shares what it truly means to help customers find the perfect piece for their home.We explore how retail has evolved over the past three decades, what challenges and opportunities have come with the rise of online shopping, and why the personal touch of in-store service will always surpass what the internet can offer. Nathan also shares the joy and personal pride that comes from helping someone discover that one perfect piece—whether it’s a new sofa, a dining set, or a bedroom suite—turning a house into a home.For anyone who has ever worked in retail, struggled with finding meaning in their career, or simply appreciates the art of great customer service, this episode is a powerful reminder that some things—like passion, connection, and care—can never be replaced by an algorithm.For more information, visit grandhf.com!
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