Ready to bring a little pixie dust into your customer service? In this episode, Dr. Steven Stein is joined by Louie Gravance, a former Disney leader, keynote speaker, and author of Service is a Superpower.
They explore how storytelling can revolutionize your customer service strategy by focusing on empathy, human connection, and creating magical experiences that resonate with customers on an emotional level. Discover how to shift from a legacy model of customer service to one that is collaborative and emotionally engaging, turning customers into lifelong fans and employees into empowered service providers.
Connect with Louie Gravance
LinkedIn: https://www.linkedin.com/in/louie-gravance-20339423/
Website: https://www.gravance.com/
Book: https://www.amazon.ca/Service-Superpower-Louie-Gravance/dp/1645432645
Learn More About MHS
Website: https://mhs.com/
Steven Stein: https://stevenstein.com/
Customer Service AP: bit.ly/MHS-CS-AP
Popular Podcasts
Crime Junkie
Does hearing about a true crime case always leave you scouring the internet for the truth behind the story? Dive into your next mystery with Crime Junkie. Every Monday, join your host Ashley Flowers as she unravels all the details of infamous and underreported true crime cases with her best friend Brit Prawat. From cold cases to missing persons and heroes in our community who seek justice, Crime Junkie is your destination for theories and stories you won’t hear anywhere else. Whether you're a seasoned true crime enthusiast or new to the genre, you'll find yourself on the edge of your seat awaiting a new episode every Monday. If you can never get enough true crime... Congratulations, you’ve found your people. Follow to join a community of Crime Junkies! Crime Junkie is presented by audiochuck Media Company.
24/7 News: The Latest
The latest news in 4 minutes updated every hour, every day.
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.