All Episodes

June 6, 2025 59 mins

On this episode of #WorkingInTech, we're talking to Tochi. Tochi is a tech professional with experience across Technology Sales, Program Management, and Technology Advisory.

She has worked with global companies like Deloitte, Oracle, KPMG, Microsoft, and currently UiPath, where she helps enterprise customers scale their Automation and AI journey as a Customer Success Manager.

Outside of her corporate career, Tochi provides advisory services to nonprofits and has served on the boards of Girls' Scouts of Central Texas and Blacks in Technology Chicago Chapter.

She currently leads programs for the LeadHer Foundation, supporting at-risk female students in Houston.Tochi will share her journey through tech, the impact of community involvement, and tips for excelling in tech and beyond.


𝕏 CONNECT WITH ME ON SOCIALS

𝕏Facebook:   / juwonthetechie  

Twitter:   / juwonthetechie  

Threads: https://www.threads.net/@juwonthetechie

IG:   / juwonthetechie  

LinkedIn:   / juwon-io  

TikTok:   / juwonthetechie  


CONNECT WITH TOCHI

LinkedIn:   / tochi-kanu-ivi  

Blog: http://astoldbytochi.blogspot.com/


CHAPTERS

0:00 - Intro

0:50 - Customer Service vs Customer Success

4:09 - What Do CSMs do?

.css-j9qmi7{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex-direction:row;-ms-flex-direction:row;flex-direction:row;font-weight:700;margin-bottom:1rem;margin-top:2.8rem;width:100%;-webkit-box-pack:start;-ms-flex-pack:start;-webkit-justify-content:start;justify-content:start;padding-left:5rem;}@media only screen and (max-width: 599px){.css-j9qmi7{padding-left:0;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;}}.css-j9qmi7 svg{fill:#27292D;}.css-j9qmi7 .eagfbvw0{-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;color:#27292D;}


Advertise With Us

Popular Podcasts

Stuff You Should Know
Las Culturistas with Matt Rogers and Bowen Yang

Las Culturistas with Matt Rogers and Bowen Yang

Ding dong! Join your culture consultants, Matt Rogers and Bowen Yang, on an unforgettable journey into the beating heart of CULTURE. Alongside sizzling special guests, they GET INTO the hottest pop-culture moments of the day and the formative cultural experiences that turned them into Culturistas. Produced by the Big Money Players Network and iHeartRadio.

Dateline NBC

Dateline NBC

Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com

Music, radio and podcasts, all free. Listen online or download the iHeart App.

Connect

© 2025 iHeartMedia, Inc.