In Episode 5 of the Workshopr.io Podcast: Journey Mapping asStorytelling, we tackle the question every CX professional faces: how do you validate that your customer journey map reflects reality—not just wishful thinking?
Here's what we unpack:
✅ Three-layer validation frameworks that work
✅ How to get stakeholders aligned (without endless meetings)
✅ Implementation strategies that stick
The truth?
Most journey maps fail not because they're focused on diagramming vs telling stories.
This episode gives you the exact playbook to turn your journey map from a pretty diagram into a strategic storytelling asset that drives real business results.
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