You Own the Experience Podcast

In this episode of 'You Own the Experience Podcast,' hosts Robert Mann and Lauren Jones sit down with Lydia Wilson and Kip Havel from Dexian to explore how forward-thinking concepts like 'Black Sky Thinking' and the 'Kindness Index' are shaping innovation in IT staffing.

Lydia and Kip share insights into Dexian’s culture, highlighting their commitment to continuous innovation through AI, upskilling, and ...

In this episode, Lauren and Rob discuss the vital role of AI in recruitment and marketing and recap all the AI updates announced during Bullhorn Engage Boston.

Later in the episode, LJ and Rob are joined by industry experts Sabashan Ragavan, CEO and co-founder of Hey Milo, and Leslie Vickery, CEO and founder of Clear Edge Marketing.

The group's conversation explores the impact of AI on building trust, enhancing candidate experiences,...

This week, Lauren and Rob dive into the intricacies of data-driven strategies for staffing agencies with guest Dan Mori, Managing Partner of Staffing Mastery.

The trio explores the necessity of forward-looking data analysis for better decision-making and operational efficiency.

Dan has been a Staffing Owner/Operator for 18 years and realized a major gap in how our industry does reporting. This year, Dan launched Staffing Dashboard, a...

This week, LJ and Rob are joined by staffing industry AI experts to declare: you need to start using AI.

Staffing Engine's Matt Dichter, Jay Cutler, and Andrew Kimmell, along with Leap's Erin Pittman, highlight different ways AI is impacting the industry.

We're all aware of how rapidly AI is progressing and changing, and how technology fatigue could be affecting adoption rates.

Currently, the industry reports 55% of compan...

In this celebratory episode of the podcast, Rob and Lauren commemorate the five-year anniversary of Leap Advisory Partners, a technology consulting firm founded by Lauren in March 2020.

They revisit the firm's journey, highlighting both its successes and failures. Lauren, self-dubbed the Chief Failure Officer (CFO), openly discusses the challenges they faced, including pricing strategies, customer relationships, and pipeline ma...

This week, LJ and Rob sit down with industry veteran and legendary CTO, Chris Loope . Chris recently published an article on AI in Staffing (linked below,) and we dive deep into his insights. Chris is the former CTO of all of the BGSF brands and has helped companies grow using technology since 1997.In the article, Chris discusses the pros, cons, risks, and rewards of using AI in staffing and the overall hiring experience. Chris bri...

This week on the podcast, LJ and Rob host sales coach/trainer Mark Winter of the Winsource Group.

Mark spoke at the Staffing Sales Summit last month about the truth that there are different types of sellers based on factors like the stage of your business and market conditions. Mark shares his theory, and the trio also discusses AI in sales.

To kick off the episode, Rob and LJ discuss the latest AI news and the SIA | Bullhorn...

This week, LJ and Rob sit down with Bullhorn's Senior Research Manager, Lia Taniguchi, to discuss key insights from the GRID Industry Trends 2025 report.

Unsurprisingly, firms integrating AI and automation into their workflows experienced revenue growth in 2024 and are projecting continued expansion in 2025.

Download the complete report here:
Bullhorn GRID 2025 Industry Trends Report

The trio explores the primary ar...

This week, LJ and Rob sit down to give a quick recap of the Staffing Industry Analysts Executive Forum 2025. The duo are joined by podcast friend, Ashley Bowlin of CloudCall.

The trio highlight:

• the overall positive vibe of attendees and networking.
• a strong focus on AI and how it will meaningfully impact staffing & recruiting.
• the overall role technology is playing in sales and recruiting strategies.
• 
  

While we didn't cover ...

This week, LJ and Rob catch up with Bryan Wilson, Head of Product at StaffUp App (www.staffupapp.com), exploring innovative approaches to talent pool management and AI integration in staffing.

Bryan, a staffing technology veteran, shares insights on enabling light industrial and high-volume clients to create and quickly activate flexible work pools. The conversation dives into the risks of over-relying on single candidate source...

This week, LJ and Rob catch up with longtime podcast friend, Matt Dichter.

Matt, VP of Sales at Staffing Engine, shares insights about their AI acceleration platform for the industry. He provides an update on how staffing firms are gaining productivity through their solutions.

Lauren and Rob review several significant AI developments, including:

• ARM's initiative to develop their own chips for AI applications
• Perplexity's expansion...

This week, Lauren and Rob continue their focus on sales with a conversation with Joey Brodsky, Head of Go-To-Market at Stott and May.

Joey, throughout his staffing and sales career, has used a lot of technology, so we picked his brain on what technologies move the needle.

Things like AI to create research for potential clients and SourceWhale to help with prospecting are all on Joey's must-use list. He shares insights on ...

This year, LJ and Rob kick off the podcast focused on sales, specifically account management. Carolyn Durant of TCP Software has been in the staffing and recruitment tech industry for a decade. She recently started creating content on LinkedIn to share what she's learned and is definitely on the show's must-follow list.

Carolyn's Account Communication Cadence

This week, the dynamic duo also highlights the improving week-over-week...

This week, LJ and Rob cover the latest in Staffing Industry news, including the positive uptick in US Staffing according to the Bullhorn/SIA Indicator.

The dynamic duo also cover the importance of upskilling your teams on AI and the fact that AI creates incredibly quick opportunities to create training and adoption materials. For example, using your company's Sales Kickoffs to do AI or system adoption training.

This week's feat...

This week, LJ and Rob cover the latest news in the staffing industry, including updates from SIA's Healthcare Staffing Summit and the newest AI tools, including NotebookLM and Writer.com Studio.

The dynamic duo also reviews a report on private equity investment that McKinsey released in July 2024, as we see more PE firms investing in staffing and recruiting companies.

The featured technology of the week is Prodoscore.

Thank you...

This week, LJ and Rob sit down with Nicole Krensky, Product Marketing Manager at Bullhorn, to review the 2024 Talent GRID Report.

Nicole reports that talent values the right jobs along with consistent and speedy communication. Not surprisingly, 81% of candidates say they are comfortable with AI in recruiting if it speeds up the process.

LJ and Rob also highlight Staffing World & Thrive Live 2024.

Our featured technology is Wh...

This week LJ and Rob are joined by Gorilla Works' Alessandra Willsher and Steven Ng to talk about all the AI they are building into their Flexible Back Office and Front Office Solutions.

The dynamic duo also cover the latest and greatest ai and atuomation news in the industry including the stat that experts believe 80% of software engineers will need AI upskilling/reskilling.

This weeks featured technology is Great Recruiters.

This week on the podcast, LJ and Rob tackle the news from the past week including the report 6 out of 10 business leaders have let go of a new college graduate in the past year.

LJ and Rob are both fans of Gen Z but know that showing up on time is a great start.

The dynamic duo also cover what's new in AI and Automation.

This episode is brought to you by Leap Advisory Partners.

Remember to rate, review, and share the episod...