Zuper FM – Field Service, Your Way

Zuper FM – Field Service, Your Way

Exceptional field service creates and sustains exceptional customer experiences. Welcome to Zuper FM – Field Service, Your Way with Michael Israel. Michael leads conversations about real field service issues with seasoned service management professionals. Gain insights into how your field service team can be a powerful competitive differentiator, one that boosts customer loyalty and grows your business


February 28, 2023 39 min

This week we’ll explore the concept of Relationship Economics and how it can transform the customer service and field service industries. 

In this episode, we feature David Nour, CEO of The Nour Group, Inc. and author of Relationship Economics®, to talk about the importance of relationships in business.

David shares his insights on creating a customer-centric culture and provides practical tips on developing and maintaining long-la...

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As we enter a new year, staying ahead of the curve and understanding the challenges and opportunities is essential to the field services business.

In this episode, we’re joined by Rob Freedman, Head of Growth at Zuper to explore the forecasted growth of the field service management market and the technology trends shaping the industry in 2023. 

Rob discusses everything from his latest article from outsourcing and the rise of contin...

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Zuper experienced substantial growth in 2022, tripling the number of users and new customers. 

In this episode, Michael Israel discusses all the attributes that added to the growth and value of Zuper’s service in connecting people digitally and the added functionality and enhancements they have put into their product. 

Michael shares the key elements that field the surge in growth, such as the ability to perform bulk actions and se...

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Customer experience is how your customers perceive their interaction with your company, and it is fundamental to every business. 

So how do you excel at customer experience?

In this episode, Dennis Sadlowski, a CEO & Outside-In Leadership expert, discusses the roadmap to attaining the best customer experience. Dennis shares how teams have an advantage over their competitors by incorporating an outside-in leadership approach.


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As field service businesses come to terms with the recession – investing in technology, specifically AI technology can be a cost-cutting opportunity.

In this episode, Rob Freedman, Head of Growth Marketing at Zuper, maps out the biggest growth opportunities during the recession for companies in the field service industry. Additionally, he shines a spotlight on the charity, “The RainShine foundation”, what they do to support differe...

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The field service industry is experiencing a massive opportunity for growth in 2023.

As the industry moves forward, service leaders and technicians will need to strive to make data-driven decisions that will move them in the right direction.

In this episode, Michael Israel is joined by Wael Mohammed, EVP of Strategy at Field Nation, to talk about how the data from the work Field Nation performs helps companies scale back or scale u...

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With the change in consumer expectations, there is a substantial investment in IT and telecom infrastructure to support the digital customer experience. As a result, the demand for skilled technical labor as a fast, convenient cost-cutting option has risen.

In this episode, Michael Israel sits down with Mynul Khan, CEO of Field Nation, to discuss his company and how it has been able to meet the demand for technical labor, manage ma...

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Enhancing the customer service experience is really all about exceeding expectations. Going above and beyond for your customer leaves them feeling delighted and satisfied — ultimately building the customer Loyalty you want.

In this episode, we build on last week’s conversation about the concept of completed service work with executive coach and founder of The Nour Group, David Nour. 

David Nour and Michael Israel expand on complete...

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Completed Service Work is a lot more than providing service to customers when things need fixing. It’s a very strategic aspect of the business if performed correctly can set your business apart from your competitors. 

In this episode, Michael Blumberg, the President and CEO of Blumberg Advisory Group, Inc. and David Nour, the author of Relationship Economics® join Michael Israel. The trio discusses how completed service work elevat...

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There is no doubt that HubSpot is one of the leading CRM platforms for scaling businesses. 

One of the main reasons HubSpot has managed to stay the course in a competitive industry is because of its ease of integration with many other solutions and applications such as Zuper FSM.

Michael Israel and the Zuper team take the show on the road to Boston for the Hubspot Inbound 2022 Conference in this episode. He gives us a sneak peek in...

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Did you know that we’re currently in the midst of our Fourth Industrial Revolution? The Fourth Industrial Revolution is a period of rapid transformation across industries, societies, and nations. Technology, connectivity, and automation have been at the forefront of this revolution. In this episode, We make a virtual stop in the UAE to speak with … Continue reading Gearing Up for the Fourth Industrial Revolution with Wajid Zakir (E...
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The best businesses are created when you’ve identified a problem that needs solving. Our guests this week found their niche in the landscaping market as a result of their own frustrating experiences.  In this episode, Ben Souva and Jacob Krum, the founders of Trim Landscaping, join Michael Israel to discuss the circumstances that made them … Continue reading Streamlining Services in the Landscaping Industry with Ben Souva and Jacob...
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You’ve probably heard of a popular management principle called Completed Staff Work. Completed Service Work is an evolution of this concept of doing everything thoroughly and anticipating next steps to the world of field service management. Did you know there is more to completed service work than simply fixing a customer’s problem?  In this episode, … Continue reading Completed Service Work and Its Value in Field Services with Dav...
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Embracing new technologies, software solutions, and automation of workflows can be daunting for many businesses.  Lumio Intelligence is one of Zuper’s premier partners that helps small and medium enterprises integrate value-added ecosystems into business operations, allowing a faster return on investment and a better automation process. In this episode, Michael Israel sits down with Melanie … Continue reading Achieving Successful D...
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We know how important it is to protect your property when you’re not around.  While incorporating technology into the process is a must, how are experts within the surveillance industry streamlining their workflow to provide you and your business with the best security?  In this episode, Myles Osswald and Amanda Harris from Pro-Vigil, join David … Continue reading Incorporating Field Service Tools Into Smart Video Surveillance with...
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Before March 2020, the word inflation was considered taboo. Fast forward two years, inflation has seeped into every aspect of our lives.  So, has inflation impacted the field service management industry, too?  Sure it has.  In this episode, Michael Blumberg, the President and CEO of Blumberg Advisory Group Inc, joins Michael Israel to unveil how … Continue reading Inflation’s Impact on the Field Service Industry with Michael Blumbe...
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How much do you know about technology in the field service management industry?  How much do you care about human connection and maintaining relationships as a field service management professional? In this episode, Michael Israel interviews David Nour, the CEO of The Nour Group. David highlights his career in field service management while unveiling everything … Continue reading The Value of Technology & Relationships in Field...
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When you hear the acronym SEO — What is the first thing you think about?  If you didn’t come up with search engine optimization, you’re not alone. In fact, a lot of field service management companies don’t really know what’s SEO and how it could benefit their business.  This week, Rob Freedman, the head of … Continue reading SEO Tips for Field Service Management Companies with Rob Freedman (Ep. 4) →
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Sales, repair and maintenance, customer support, and regular inspections are just a few branches of the field service management industry.  But is this a viable career path? In this episode, David Nour, the CEO of The Nour Group, Inc, interviews Michael Israel. Together, they explore Michael’s journey in the field service management arena and reasons … Continue reading Here’s What You Need To Know About The Field Service Management...
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What do venture capitalists and field service professionals have in common?  They both have wondered why they should invest in software that aids the field service industry.  In this episode, Michael Israel welcomes Kellan Carter, founding and general partner at FUSE. Together, they explain why investing in technology in the field service industry is a … Continue reading Investing in Field Service Technology with Kellan Carter (Ep....
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