April 19, 2024 • 17 mins
The man behind NCL, David Herrera, stops by to welcome us to the Norweigan Cruise Line Innovation Lab! Plus, we give away some free cruises to lucky listeners.
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Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:01):
Today's Daily Highlight from Elvis Duran in the Morning Show.
Speaker 2 (00:05):
Okay, I agree.
Speaker 3 (00:05):
We've been talking about the NCL Innovation Lounge all morning,
and we've given you like bits and pieces of things
that we've witnessed. But keep in mind, you know, this
place is a top secret, locked down facility, and they're
not showing us.
Speaker 4 (00:16):
Most of the stuff that is probably the coolest stuff.
Speaker 3 (00:19):
But so we decided to invite the president of Norwegian
Cruise Line, David Harrari here.
Speaker 4 (00:25):
He's stretching now.
Speaker 1 (00:26):
He's stretching because he knows you're gonna come at him
with fifty cruises.
Speaker 4 (00:29):
You're not no one, not Danielle. Oh sorry that Hi David.
Speaker 5 (00:36):
I appreciate Danielle you coming to my defense this early
in the process.
Speaker 2 (00:40):
Thank you very well.
Speaker 4 (00:42):
The morning, Good morning is young.
Speaker 2 (00:44):
It is a lot of time left, a lot of time.
Speaker 4 (00:46):
Okay.
Speaker 3 (00:47):
So, uh, the innovation lounge where we're sitting right now,
I can see bits and pieces of like like there's
couches over there that are being tested. Yes, they hire
little kindergarten kids to jump on them all day.
Speaker 2 (00:59):
Yeah, how do you get that job?
Speaker 5 (01:02):
You're actually that's your interview or interview to get you
to jump up down on the couches.
Speaker 3 (01:08):
That's immediately after this gune people jump. But the Innovation
Lounge is about many things. Describe to everyone what it's
all about, what it truly means to you as the president, you.
Speaker 2 (01:20):
Know, it's amazing.
Speaker 5 (01:21):
One of the things I love about Norwegian Cruise Line
is innovation is in our DNA. We were the founders
of freestyle cruising. We're the first ones to have a
private island. But what does innovation mean. It doesn't just
mean bringing on the latest tech like we have in
our Galaxy pavilions.
Speaker 2 (01:36):
Or bringing on new crazy and unique.
Speaker 5 (01:40):
Experiences on the top of the ship like our racetrack,
or are soon to be a slide coaster, our Awkwad
slide coaster. It's about finding ways to do a little
bit more for our guests every chance we get, whether
it's our new eateries, whether it's the way we talk
to the guests, whether it's the way.
Speaker 2 (01:57):
We make up the room.
Speaker 5 (01:58):
The idea of being innovative, that's part of our DNA.
Throughout the organization, everyone understands it, everyone aspires to do that.
It's a great opportunity for us to give our guests
more every chance we get.
Speaker 3 (02:10):
So we you know, we're laughing about couches, but it
is true. There's a room full of couches and it
looks like a showroom. We furn a showroom at a
furniture store. And there's this one couch. Can we talk
about the top secret couch?
Speaker 2 (02:23):
You know that's one of the risks of bringing you guys.
Speaker 3 (02:25):
Into I gave you the option. You could say, no,
right now, there's a top secret couch. We'll leave it
at that way to you.
Speaker 4 (02:32):
Wait, they already tweeted it. Should I delete that?
Speaker 1 (02:35):
He can say how important it is that they've tried
a certain amount before they find the perfect one, can't they?
Speaker 5 (02:43):
That's why the only top secret stuff we left out
were the couches that the low risk stuff that you
guys would would talk about. Look, it's little things like
finding better accommodations for our guest. We have a couch.
It's a magical couch. It's a top secret couch that
we can convert into a bunk bed.
Speaker 4 (03:02):
I've never heard even call the couch magical.
Speaker 3 (03:06):
Okay, So, just from a civilian point of view, I
was looking at this. It's a beautiful couch right, and
David is like watch this.
Speaker 4 (03:14):
I'm like, oh, I stand back. We don't know what's
going to happen with this couch.
Speaker 3 (03:17):
He takes a few cushions off, it turns into this
posh bunk bed. I mean, this is like some little
cheap kids bunk bed. It's a bunk bed for adults
or kids whatever. So you could turn a stateroom into
a three person stateroom.
Speaker 2 (03:31):
Or even a four person stateroom.
Speaker 3 (03:33):
You can make it comfortable for absolutely, and they're all together,
and it gives people more options when they're booking their
crews experience.
Speaker 5 (03:40):
Absolutely, And of course part of the testing is it
has to be safe, because the safety of our guests
and our crews are our own priority. But it also
has to be lightweight. It has to be aesthetically pleasing,
so we joke about it. But the idea of having
a testing room full of couches where many people within
the organization, not just me, not just uh, some of
(04:01):
the other folks Christian or Michael, anybody else has been
on the show. It's important for us as an organization
to take the best thinking of everyone in the room.
Everybody gets a voice. It's not just one or two
people who run this company. We are all proud members
of the NCL family. And that's why something as simple
as a couch really does enhance the guest experiences.
Speaker 1 (04:21):
So how many did you try out?
Speaker 2 (04:23):
There was a dozen different couches.
Speaker 5 (04:25):
I have a question, yes, sir, Now do you need
somebody to sleep on that top bunk to test to
make sure that the structure is good and it's you know, safe.
Speaker 2 (04:32):
I don't know if you're paying attention. That's what Gandi.
Speaker 3 (04:35):
She's gonna jump on it, gonna hold on. You're you're
testing a bunk. But I'm not sleeping on the bottom
bunk till this thing is tested. And by the way,
and by the way, there are all these stools were
sitting on. We we tested all the stools out, David,
and we brought our least favorite.
Speaker 4 (04:50):
And that's the one you're sitting.
Speaker 2 (04:51):
I feel like I'm in the Dunce chair just waiting.
Speaker 1 (04:56):
It has a handle, you using his hands.
Speaker 3 (04:58):
These are the floor samples. But I mean, this one's
going to go back. This one's a rejeck. But you
got to read. That's the thing about innovation. Sometimes you
got to move past a bad.
Speaker 4 (05:06):
Stool to move to a good one.
Speaker 5 (05:08):
Elvis, This actually is a stool that we found another
cruise line was using and we just wanted.
Speaker 2 (05:12):
To see how bad it was. So that's why it's
here right now. This is quality.
Speaker 4 (05:17):
David just sold us another use catalizing. What I have
a question about about the process.
Speaker 3 (05:22):
So from start to finish with something like that couch
that you guys aren't customizing, how long does that take?
Speaker 2 (05:26):
Oh god, it's a great question.
Speaker 5 (05:27):
It takes longer than you would think because when you
have a couch, you have to go out and do
an RFP. You have to meet with the manufacturers.
Speaker 2 (05:34):
You have specific.
Speaker 5 (05:35):
Designs, they gave you their first version, you have a
few of them come in, and then you go through
multiple rounds. You have a lot of different folks involved
in the testing. As I was saying that that will
take months.
Speaker 1 (05:45):
Have you ever tested something out and you really wanted
it and you went back to the manufacturer and told
him how many you needed and they were like, uh,
we're not sure we can do that.
Speaker 2 (05:55):
You know, it's funny.
Speaker 5 (05:56):
We try to only work with folks who understand that
Norwegian Cruise Line we got nineteen ships, y'all, we carry
two and a half million people a year. They know
that we're not you know, we're not a small bed
and breakfast, So we try to we try to weed
that out early on in the process.
Speaker 4 (06:11):
Keep something in mind.
Speaker 3 (06:13):
And I want to talk about the typical day, your
typical day, because it's unlike any executive typical day in
the world. Probably, but as we speak, as we do
the show, they have at least fifty thousand people on
ships around the world right this very minute.
Speaker 4 (06:26):
Wow, fifty thousand people.
Speaker 3 (06:27):
And you know there's gonna be there's gonna be things
to do to help people find their way on these ships.
Or maybe there's there's just one customer on a ship
on the opposite side of the globe that needs special attention,
and you've got to make sure you have the people
working for you that's going to take care of that.
Speaker 4 (06:43):
That's a lot of responsibility.
Speaker 2 (06:44):
Yeah, the people who acquire the most high maintenance or
I think are all in this room right now.
Speaker 1 (06:49):
Don't look around.
Speaker 2 (06:50):
And the problem is we have an amazing team.
Speaker 5 (06:54):
When we talk about our team, it's a combination of
our shore side and our crew.
Speaker 2 (06:59):
Our crew is our secret weapon.
Speaker 5 (07:00):
Our crew are what people interact are who are people
interact with?
Speaker 2 (07:05):
They? Who they are? Who people remember?
Speaker 5 (07:07):
Man, We're just people in an office coming up with
spreadsheets and PowerPoint presentations. Our crew are absolutely our secret weapon.
They are what really drives the success that we haven't
no agent.
Speaker 3 (07:17):
We were talking earlier about how you know we really
basically came on board with Bliss as we became the
godparents of Bliss. And you know now since Bliss, you've
you've launched so many more beautiful ships and more to come,
including Aqua, and in less than a year. The thing
is is, while all these new ships are doing their thing,
the attention is also, I believe, on the older ships
(07:40):
as well, because you have to bring them all up
to speed to match up and be parallel with everything else.
Speaker 5 (07:46):
It's new, right, It's a great point a priority for us.
You've got to take care of your stuff. I have
three kids, my kids, No, you got to take care
of your iPads, You got to take care of your
baseball gloves. If you don't provide maintenance for the stuff
that you have, you don't take care of what you have,
it's not going to work when you want it to work.
And it is amazing Our ship Operations team. They are
(08:07):
constantly maintaining our ships on a daily basis, and every
two to four years, depending on the edge of the ship,
ships go into dry dock. Dry dock is where you
have a very thorough technical process. You also update a
lot of your hotel operations, whether it's replacing carpets, updating signage,
bringing on new food concepts. Our ships are constantly being
(08:27):
taken care of by the best crew and the best
short side team in the industry. The idea of having
a beautiful asset and these ships are amazing, whether they're
two years old or ten years old. We don't know
who's getting on the ship tomorrow. It could be the
first time or it could be the fortieth time you
get on the ship. We want to make sure that
we give you more than what's expected, and we put
(08:49):
our best foot forward every opportunity we can. At nor Region,
Daniel turned fifty years old. It's time for dry dock.
Speaker 1 (08:54):
It's I do have a couple of things that could
be tweaked.
Speaker 3 (08:59):
Okay, did you help me out dry docking each other? Hey,
so I have a couple of phone calls. You know,
people like to call David Line eighteen right up the street, Hollywood, Florida,
finishing her first year as a fourth grade teacher.
Speaker 4 (09:15):
Hello, Luna, welcome to the How are you feeling.
Speaker 3 (09:19):
I am feeling very nervous.
Speaker 4 (09:23):
You're feeling high? Well, of course tomorrow's part of four twenty. Jeez,
we're all getting ready. So, Luna, you're a little anxious.
Why are you a little anxious right now?
Speaker 6 (09:33):
Because I'm talking to you me?
Speaker 4 (09:36):
Really? Do you listen every day?
Speaker 7 (09:40):
Yeah?
Speaker 4 (09:41):
Now you know that.
Speaker 3 (09:43):
You know that we we have NCL, and we talked
about NCL on our show all the time, right, and
so that's why we're down in Florida today to be
at the innovation noun.
Speaker 4 (09:51):
Have you ever been on a Norwegian Cruise Line cruise?
Speaker 8 (09:54):
I have not.
Speaker 3 (09:55):
Oh well, there was a time I'd never been here.
There was a time I didn't even want go on
a cruise.
Speaker 7 (10:00):
Yeah no, really, I heard all about it when you
were talking about it.
Speaker 2 (10:05):
You're right.
Speaker 3 (10:05):
I was like, I don't want to go on a cruise.
So I went on a cruise, and now I'm going
to take to the cruises. And there are so many
people listening right now that are like, I don't know cruises.
I don't know once we get you on one, it
changes everything.
Speaker 8 (10:17):
But you you're gonna have to get me off of it.
So I have security on deck to get me off.
Speaker 4 (10:23):
Well, I tell you what.
Speaker 3 (10:24):
We don't have a cruise to give you yet, but
I want you to just hold on. We want to
Can we connect people with this phone system at times?
Because this phone system needs to go into dry dog? Okay, Gary,
can we connect line eighteen with line nineteen.
Speaker 4 (10:36):
Sean from way up in Connecticut? Hello Sean.
Speaker 3 (10:41):
Hello, So Sean is an elevator mechanic who got stuck
in an elevator last week. That never happens on Norwegian
Cruise line. Maybe there's a career for you in Norwegian. No,
but so be ask you, Sean, why do you think
you deserve.
Speaker 2 (10:57):
A cruise well?
Speaker 6 (11:00):
Being an elevator mechanic, working, getting up every day. It's
just one of those days where you know you have weeks.
Last week, like you said, I got stuck, actually got
stuck again this morning on another elevator. I just I
need I need some wind in my beard. I would
say hair, but I don't have any, So beard, it's
gonna be fine. I'm gonna get out of here.
Speaker 3 (11:22):
Okay, you need to get out of here now, Luna.
Why do you deserve a cruise?
Speaker 2 (11:26):
On Norwegian? Luna?
Speaker 4 (11:27):
They're getting Luna back.
Speaker 2 (11:28):
On the phone. Oh did the same thing?
Speaker 3 (11:33):
Okay, Sean, is there something else we need to know
about you and your past?
Speaker 6 (11:38):
Well? So I am a veteran. I actually kind service
tree nine to eleven. I was in the service during
nine to eleven and since then, I've gotten married. I'm
approaching my twenty year anniversary in about a year and
a half to two years. I'm my my eighteen year
anniversaries in two months. Wow, and we are two teenagers.
(12:01):
I just I want to get out of town. I
gotta get out of town.
Speaker 3 (12:06):
So David, David has several soft spots in one of
them is the fact that, well, you're a veteran.
Speaker 5 (12:17):
Yeah, you got me, man, Listen, you always do? You
bully me into stuff? Hey, Sean, how are you doing?
Which branch were you in?
Speaker 4 (12:23):
Sir?
Speaker 2 (12:25):
I was in the Air Force outstanding? And when did
you get out?
Speaker 6 (12:29):
I got out in two thousand and seven.
Speaker 5 (12:31):
Okay, So you know that Norwegian and this wasn't staged,
has a military appreciation program that we're very proud of.
It was designed for veterans by veterans, the small group
of us here at NCL that had previously served. We
wanted to do something that really outlined and highlighted how
we feel about veterans because as a public company, you
(12:53):
only get a couple opportunities to find your character, to
find what you stand for, and appreciation for our military
is clearly one of those points. So all right, man,
you're getting a free cruise. Oh yeah, I know I
was gonna go keep going, but just get a free cruise.
Wind in your beard on the way. Yeah, and Sean,
(13:14):
I heard you have an awesome hairstyle.
Speaker 2 (13:16):
You have the same hairstyle I have that that played
a role in it too, Sir, congradulations Here you.
Speaker 4 (13:22):
Go, and thank you for listening. Sean. It's an honor
to have you listening every single day.
Speaker 3 (13:26):
And uh, enjoy your cruise and make sure you get
in touch with this when you get back, because we
want to hear about your experience.
Speaker 6 (13:31):
Okay, oh, one hundred percent. I will absolutely call all right.
Speaker 3 (13:34):
Now, hold on, Sean, let's go back to Luna.
Speaker 4 (13:38):
Hold on, we have one cruise out well, hold on now, yes,
you're right, you only have one cruise. Let's find out
about Luna now.
Speaker 3 (13:46):
Luna is finishing up her first year as a fourth
grade teacher ad and even though not a veteran that
I know of, she is in combat every day as
a fourth grade teacher.
Speaker 1 (13:55):
Yeah, she needs a break.
Speaker 4 (13:57):
Absolutely, Luna.
Speaker 3 (13:58):
Uh, you know you you need to get away, and
you have a summer on the way, you have another
summer next year. I'm assuming that a cruise is exactly
what you need in your life.
Speaker 7 (14:08):
I have not been on a cruise in over a year,
and I need to. I haven't been able to go out,
like outside of.
Speaker 8 (14:22):
Florida in a long time because I just got my
master's for teaching in December, so I've just been back
to back working and I do put a lot of
effort in what I teach to saw my breaks. I'm
usually during the spring break, I was here twice, like
two days of that week, so I can get work
done and get everything ready. So when we came back
(14:43):
from break, it's just difficult for me to pull away.
Speaker 6 (14:47):
Right.
Speaker 3 (14:47):
It's a lot of work being a teacher, especially. I
mean they I'll give you credit, they do off subjects.
Why they way way way way over pay teachers we
all know that. Oh yeah, yeah, well we only had
one cruise, David.
Speaker 2 (15:04):
You've got a couple of pockets over there.
Speaker 4 (15:07):
It's been nice meeting your Luna.
Speaker 5 (15:08):
So, Luna, you're a fourth grade teacher. My beautiful wife,
Patty was a second grade teacher and coincidentally, again not stage,
we have a Can we.
Speaker 2 (15:20):
Break some news here?
Speaker 6 (15:21):
Yeah?
Speaker 5 (15:22):
Sure, we're gonna be rolling out a pretty awesome teacher
appreciation program.
Speaker 4 (15:27):
That's how you were.
Speaker 5 (15:27):
Having so so so, Luna, about that teacher appreciation program.
When you get back from your free cruise, you can
tell all the other teachers about the teacher appreciation program.
Speaker 2 (15:45):
How many other people are you gonna call it?
Speaker 8 (15:50):
What I'm getting on Instagram?
Speaker 3 (15:53):
I got all day, Luna. Congratulations again with you as
well as Sean. It's an honor to have you listening
every day and on the front lines out there teaching
our future leaders. And thank you for listening. You enjoy
your cruise, and when you get back, we need to
hear a full report.
Speaker 8 (16:07):
You promise, yes, absolutely, I'm tagging all of you on Instagram.
Speaker 3 (16:13):
You tag on Instagram, David, also, look at you, Look
at you accomplished today?
Speaker 4 (16:17):
You got it?
Speaker 3 (16:18):
Thank you so much. Hold on one second. Yeah, what
other organizations should we ye? Old radio hosts, current radio.
That's a good one.
Speaker 2 (16:29):
You're good.
Speaker 3 (16:30):
Hey, your typical day is waking up, working out and
then sitting on couches, taking co sponsors to lunch, and
then putting a radio host in dry dock like Danielle.
Speaker 4 (16:44):
Yeah, I mean, do you love what you do?
Speaker 5 (16:47):
I do love what I do because I love the
people that I work with. We have an amazing team
here at Norwegian Cruise Line. I know it sounds a
little bit like a commercial. It's not if you wake
up excited to come to work. It's mostly or often
because you know you have the best team. And I
know that I have the best team in the industry region.
Speaker 2 (17:07):
And there you go.
Speaker 3 (17:08):
People love to send us text every day saying they
love listening because they hear their family every day. And
that's why we we we gravitate toward everyone in Norwegian
because it is a family. People are driving to work
right now, going too a job where they're like a crud.
I have to go into that place again. You know what,
You owe it to yourself if you can, if you
can find your path, find a family, you can work
with and go do it because it changes your life forever.
(17:30):
And so you're hearing proof right now. And David, thank
you for coming on today.
Speaker 2 (17:34):
Thank you always a pleasure to be here. Please don't
steal everything.
Speaker 4 (17:40):
We're just stole two cruises. I think that's how.
Speaker 3 (17:42):
Yeah, David Area, the president of NCL, we're back after
this
Today's Daily Highlight from Elvis Duran in the Morning Show.
Speaker 2 (00:05):
Okay, I agree.
Speaker 3 (00:05):
We've been talking about the NCL Innovation Lounge all morning,
and we've given you like bits and pieces of things
that we've witnessed. But keep in mind, you know, this
place is a top secret, locked down facility, and they're
not showing us.
Speaker 4 (00:16):
Most of the stuff that is probably the coolest stuff.
Speaker 3 (00:19):
But so we decided to invite the president of Norwegian
Cruise Line, David Harrari here.
Speaker 4 (00:25):
He's stretching now.
Speaker 1 (00:26):
He's stretching because he knows you're gonna come at him
with fifty cruises.
Speaker 4 (00:29):
You're not no one, not Danielle. Oh sorry that Hi David.
Speaker 5 (00:36):
I appreciate Danielle you coming to my defense this early
in the process.
Speaker 2 (00:40):
Thank you very well.
Speaker 4 (00:42):
The morning, Good morning is young.
Speaker 2 (00:44):
It is a lot of time left, a lot of time.
Speaker 4 (00:46):
Okay.
Speaker 3 (00:47):
So, uh, the innovation lounge where we're sitting right now,
I can see bits and pieces of like like there's
couches over there that are being tested. Yes, they hire
little kindergarten kids to jump on them all day.
Speaker 2 (00:59):
Yeah, how do you get that job?
Speaker 5 (01:02):
You're actually that's your interview or interview to get you
to jump up down on the couches.
Speaker 3 (01:08):
That's immediately after this gune people jump. But the Innovation
Lounge is about many things. Describe to everyone what it's
all about, what it truly means to you as the president, you.
Speaker 2 (01:20):
Know, it's amazing.
Speaker 5 (01:21):
One of the things I love about Norwegian Cruise Line
is innovation is in our DNA. We were the founders
of freestyle cruising. We're the first ones to have a
private island. But what does innovation mean. It doesn't just
mean bringing on the latest tech like we have in
our Galaxy pavilions.
Speaker 2 (01:36):
Or bringing on new crazy and unique.
Speaker 5 (01:40):
Experiences on the top of the ship like our racetrack,
or are soon to be a slide coaster, our Awkwad
slide coaster. It's about finding ways to do a little
bit more for our guests every chance we get, whether
it's our new eateries, whether it's the way we talk
to the guests, whether it's the way.
Speaker 2 (01:57):
We make up the room.
Speaker 5 (01:58):
The idea of being innovative, that's part of our DNA.
Throughout the organization, everyone understands it, everyone aspires to do that.
It's a great opportunity for us to give our guests
more every chance we get.
Speaker 3 (02:10):
So we you know, we're laughing about couches, but it
is true. There's a room full of couches and it
looks like a showroom. We furn a showroom at a
furniture store. And there's this one couch. Can we talk
about the top secret couch?
Speaker 2 (02:23):
You know that's one of the risks of bringing you guys.
Speaker 3 (02:25):
Into I gave you the option. You could say, no,
right now, there's a top secret couch. We'll leave it
at that way to you.
Speaker 4 (02:32):
Wait, they already tweeted it. Should I delete that?
Speaker 1 (02:35):
He can say how important it is that they've tried
a certain amount before they find the perfect one, can't they?
Speaker 5 (02:43):
That's why the only top secret stuff we left out
were the couches that the low risk stuff that you
guys would would talk about. Look, it's little things like
finding better accommodations for our guest. We have a couch.
It's a magical couch. It's a top secret couch that
we can convert into a bunk bed.
Speaker 4 (03:02):
I've never heard even call the couch magical.
Speaker 3 (03:06):
Okay, So, just from a civilian point of view, I
was looking at this. It's a beautiful couch right, and
David is like watch this.
Speaker 4 (03:14):
I'm like, oh, I stand back. We don't know what's
going to happen with this couch.
Speaker 3 (03:17):
He takes a few cushions off, it turns into this
posh bunk bed. I mean, this is like some little
cheap kids bunk bed. It's a bunk bed for adults
or kids whatever. So you could turn a stateroom into
a three person stateroom.
Speaker 2 (03:31):
Or even a four person stateroom.
Speaker 3 (03:33):
You can make it comfortable for absolutely, and they're all together,
and it gives people more options when they're booking their
crews experience.
Speaker 5 (03:40):
Absolutely, And of course part of the testing is it
has to be safe, because the safety of our guests
and our crews are our own priority. But it also
has to be lightweight. It has to be aesthetically pleasing,
so we joke about it. But the idea of having
a testing room full of couches where many people within
the organization, not just me, not just uh, some of
(04:01):
the other folks Christian or Michael, anybody else has been
on the show. It's important for us as an organization
to take the best thinking of everyone in the room.
Everybody gets a voice. It's not just one or two
people who run this company. We are all proud members
of the NCL family. And that's why something as simple
as a couch really does enhance the guest experiences.
Speaker 1 (04:21):
So how many did you try out?
Speaker 2 (04:23):
There was a dozen different couches.
Speaker 5 (04:25):
I have a question, yes, sir, Now do you need
somebody to sleep on that top bunk to test to
make sure that the structure is good and it's you know, safe.
Speaker 2 (04:32):
I don't know if you're paying attention. That's what Gandi.
Speaker 3 (04:35):
She's gonna jump on it, gonna hold on. You're you're
testing a bunk. But I'm not sleeping on the bottom
bunk till this thing is tested. And by the way,
and by the way, there are all these stools were
sitting on. We we tested all the stools out, David,
and we brought our least favorite.
Speaker 4 (04:50):
And that's the one you're sitting.
Speaker 2 (04:51):
I feel like I'm in the Dunce chair just waiting.
Speaker 1 (04:56):
It has a handle, you using his hands.
Speaker 3 (04:58):
These are the floor samples. But I mean, this one's
going to go back. This one's a rejeck. But you
got to read. That's the thing about innovation. Sometimes you
got to move past a bad.
Speaker 4 (05:06):
Stool to move to a good one.
Speaker 5 (05:08):
Elvis, This actually is a stool that we found another
cruise line was using and we just wanted.
Speaker 2 (05:12):
To see how bad it was. So that's why it's
here right now. This is quality.
Speaker 4 (05:17):
David just sold us another use catalizing. What I have
a question about about the process.
Speaker 3 (05:22):
So from start to finish with something like that couch
that you guys aren't customizing, how long does that take?
Speaker 2 (05:26):
Oh god, it's a great question.
Speaker 5 (05:27):
It takes longer than you would think because when you
have a couch, you have to go out and do
an RFP. You have to meet with the manufacturers.
Speaker 2 (05:34):
You have specific.
Speaker 5 (05:35):
Designs, they gave you their first version, you have a
few of them come in, and then you go through
multiple rounds. You have a lot of different folks involved
in the testing. As I was saying that that will
take months.
Speaker 1 (05:45):
Have you ever tested something out and you really wanted
it and you went back to the manufacturer and told
him how many you needed and they were like, uh,
we're not sure we can do that.
Speaker 2 (05:55):
You know, it's funny.
Speaker 5 (05:56):
We try to only work with folks who understand that
Norwegian Cruise Line we got nineteen ships, y'all, we carry
two and a half million people a year. They know
that we're not you know, we're not a small bed
and breakfast, So we try to we try to weed
that out early on in the process.
Speaker 4 (06:11):
Keep something in mind.
Speaker 3 (06:13):
And I want to talk about the typical day, your
typical day, because it's unlike any executive typical day in
the world. Probably, but as we speak, as we do
the show, they have at least fifty thousand people on
ships around the world right this very minute.
Speaker 4 (06:26):
Wow, fifty thousand people.
Speaker 3 (06:27):
And you know there's gonna be there's gonna be things
to do to help people find their way on these ships.
Or maybe there's there's just one customer on a ship
on the opposite side of the globe that needs special attention,
and you've got to make sure you have the people
working for you that's going to take care of that.
Speaker 4 (06:43):
That's a lot of responsibility.
Speaker 2 (06:44):
Yeah, the people who acquire the most high maintenance or
I think are all in this room right now.
Speaker 1 (06:49):
Don't look around.
Speaker 2 (06:50):
And the problem is we have an amazing team.
Speaker 5 (06:54):
When we talk about our team, it's a combination of
our shore side and our crew.
Speaker 2 (06:59):
Our crew is our secret weapon.
Speaker 5 (07:00):
Our crew are what people interact are who are people
interact with?
Speaker 2 (07:05):
They? Who they are? Who people remember?
Speaker 5 (07:07):
Man, We're just people in an office coming up with
spreadsheets and PowerPoint presentations. Our crew are absolutely our secret weapon.
They are what really drives the success that we haven't
no agent.
Speaker 3 (07:17):
We were talking earlier about how you know we really
basically came on board with Bliss as we became the
godparents of Bliss. And you know now since Bliss, you've
you've launched so many more beautiful ships and more to come,
including Aqua, and in less than a year. The thing
is is, while all these new ships are doing their thing,
the attention is also, I believe, on the older ships
(07:40):
as well, because you have to bring them all up
to speed to match up and be parallel with everything else.
Speaker 5 (07:46):
It's new, right, It's a great point a priority for us.
You've got to take care of your stuff. I have
three kids, my kids, No, you got to take care
of your iPads, You got to take care of your
baseball gloves. If you don't provide maintenance for the stuff
that you have, you don't take care of what you have,
it's not going to work when you want it to work.
And it is amazing Our ship Operations team. They are
(08:07):
constantly maintaining our ships on a daily basis, and every
two to four years, depending on the edge of the ship,
ships go into dry dock. Dry dock is where you
have a very thorough technical process. You also update a
lot of your hotel operations, whether it's replacing carpets, updating signage,
bringing on new food concepts. Our ships are constantly being
(08:27):
taken care of by the best crew and the best
short side team in the industry. The idea of having
a beautiful asset and these ships are amazing, whether they're
two years old or ten years old. We don't know
who's getting on the ship tomorrow. It could be the
first time or it could be the fortieth time you
get on the ship. We want to make sure that
we give you more than what's expected, and we put
(08:49):
our best foot forward every opportunity we can. At nor Region,
Daniel turned fifty years old. It's time for dry dock.
Speaker 1 (08:54):
It's I do have a couple of things that could
be tweaked.
Speaker 3 (08:59):
Okay, did you help me out dry docking each other? Hey,
so I have a couple of phone calls. You know,
people like to call David Line eighteen right up the street, Hollywood, Florida,
finishing her first year as a fourth grade teacher.
Speaker 4 (09:15):
Hello, Luna, welcome to the How are you feeling.
Speaker 3 (09:19):
I am feeling very nervous.
Speaker 4 (09:23):
You're feeling high? Well, of course tomorrow's part of four twenty. Jeez,
we're all getting ready. So, Luna, you're a little anxious.
Why are you a little anxious right now?
Speaker 6 (09:33):
Because I'm talking to you me?
Speaker 4 (09:36):
Really? Do you listen every day?
Speaker 7 (09:40):
Yeah?
Speaker 4 (09:41):
Now you know that.
Speaker 3 (09:43):
You know that we we have NCL, and we talked
about NCL on our show all the time, right, and
so that's why we're down in Florida today to be
at the innovation noun.
Speaker 4 (09:51):
Have you ever been on a Norwegian Cruise Line cruise?
Speaker 8 (09:54):
I have not.
Speaker 3 (09:55):
Oh well, there was a time I'd never been here.
There was a time I didn't even want go on
a cruise.
Speaker 7 (10:00):
Yeah no, really, I heard all about it when you
were talking about it.
Speaker 2 (10:05):
You're right.
Speaker 3 (10:05):
I was like, I don't want to go on a cruise.
So I went on a cruise, and now I'm going
to take to the cruises. And there are so many
people listening right now that are like, I don't know cruises.
I don't know once we get you on one, it
changes everything.
Speaker 8 (10:17):
But you you're gonna have to get me off of it.
So I have security on deck to get me off.
Speaker 4 (10:23):
Well, I tell you what.
Speaker 3 (10:24):
We don't have a cruise to give you yet, but
I want you to just hold on. We want to
Can we connect people with this phone system at times?
Because this phone system needs to go into dry dog? Okay, Gary,
can we connect line eighteen with line nineteen.
Speaker 4 (10:36):
Sean from way up in Connecticut? Hello Sean.
Speaker 3 (10:41):
Hello, So Sean is an elevator mechanic who got stuck
in an elevator last week. That never happens on Norwegian
Cruise line. Maybe there's a career for you in Norwegian. No,
but so be ask you, Sean, why do you think
you deserve.
Speaker 2 (10:57):
A cruise well?
Speaker 6 (11:00):
Being an elevator mechanic, working, getting up every day. It's
just one of those days where you know you have weeks.
Last week, like you said, I got stuck, actually got
stuck again this morning on another elevator. I just I
need I need some wind in my beard. I would
say hair, but I don't have any, So beard, it's
gonna be fine. I'm gonna get out of here.
Speaker 3 (11:22):
Okay, you need to get out of here now, Luna.
Why do you deserve a cruise?
Speaker 2 (11:26):
On Norwegian? Luna?
Speaker 4 (11:27):
They're getting Luna back.
Speaker 2 (11:28):
On the phone. Oh did the same thing?
Speaker 3 (11:33):
Okay, Sean, is there something else we need to know
about you and your past?
Speaker 6 (11:38):
Well? So I am a veteran. I actually kind service
tree nine to eleven. I was in the service during
nine to eleven and since then, I've gotten married. I'm
approaching my twenty year anniversary in about a year and
a half to two years. I'm my my eighteen year
anniversaries in two months. Wow, and we are two teenagers.
(12:01):
I just I want to get out of town. I
gotta get out of town.
Speaker 3 (12:06):
So David, David has several soft spots in one of
them is the fact that, well, you're a veteran.
Speaker 5 (12:17):
Yeah, you got me, man, Listen, you always do? You
bully me into stuff? Hey, Sean, how are you doing?
Which branch were you in?
Speaker 4 (12:23):
Sir?
Speaker 2 (12:25):
I was in the Air Force outstanding? And when did
you get out?
Speaker 6 (12:29):
I got out in two thousand and seven.
Speaker 5 (12:31):
Okay, So you know that Norwegian and this wasn't staged,
has a military appreciation program that we're very proud of.
It was designed for veterans by veterans, the small group
of us here at NCL that had previously served. We
wanted to do something that really outlined and highlighted how
we feel about veterans because as a public company, you
(12:53):
only get a couple opportunities to find your character, to
find what you stand for, and appreciation for our military
is clearly one of those points. So all right, man,
you're getting a free cruise. Oh yeah, I know I
was gonna go keep going, but just get a free cruise.
Wind in your beard on the way. Yeah, and Sean,
(13:14):
I heard you have an awesome hairstyle.
Speaker 2 (13:16):
You have the same hairstyle I have that that played
a role in it too, Sir, congradulations Here you.
Speaker 4 (13:22):
Go, and thank you for listening. Sean. It's an honor
to have you listening every single day.
Speaker 3 (13:26):
And uh, enjoy your cruise and make sure you get
in touch with this when you get back, because we
want to hear about your experience.
Speaker 6 (13:31):
Okay, oh, one hundred percent. I will absolutely call all right.
Speaker 3 (13:34):
Now, hold on, Sean, let's go back to Luna.
Speaker 4 (13:38):
Hold on, we have one cruise out well, hold on now, yes,
you're right, you only have one cruise. Let's find out
about Luna now.
Speaker 3 (13:46):
Luna is finishing up her first year as a fourth
grade teacher ad and even though not a veteran that
I know of, she is in combat every day as
a fourth grade teacher.
Speaker 1 (13:55):
Yeah, she needs a break.
Speaker 4 (13:57):
Absolutely, Luna.
Speaker 3 (13:58):
Uh, you know you you need to get away, and
you have a summer on the way, you have another
summer next year. I'm assuming that a cruise is exactly
what you need in your life.
Speaker 7 (14:08):
I have not been on a cruise in over a year,
and I need to. I haven't been able to go out,
like outside of.
Speaker 8 (14:22):
Florida in a long time because I just got my
master's for teaching in December, so I've just been back
to back working and I do put a lot of
effort in what I teach to saw my breaks. I'm
usually during the spring break, I was here twice, like
two days of that week, so I can get work
done and get everything ready. So when we came back
(14:43):
from break, it's just difficult for me to pull away.
Speaker 6 (14:47):
Right.
Speaker 3 (14:47):
It's a lot of work being a teacher, especially. I
mean they I'll give you credit, they do off subjects.
Why they way way way way over pay teachers we
all know that. Oh yeah, yeah, well we only had
one cruise, David.
Speaker 2 (15:04):
You've got a couple of pockets over there.
Speaker 4 (15:07):
It's been nice meeting your Luna.
Speaker 5 (15:08):
So, Luna, you're a fourth grade teacher. My beautiful wife,
Patty was a second grade teacher and coincidentally, again not stage,
we have a Can we.
Speaker 2 (15:20):
Break some news here?
Speaker 6 (15:21):
Yeah?
Speaker 5 (15:22):
Sure, we're gonna be rolling out a pretty awesome teacher
appreciation program.
Speaker 4 (15:27):
That's how you were.
Speaker 5 (15:27):
Having so so so, Luna, about that teacher appreciation program.
When you get back from your free cruise, you can
tell all the other teachers about the teacher appreciation program.
Speaker 2 (15:45):
How many other people are you gonna call it?
Speaker 8 (15:50):
What I'm getting on Instagram?
Speaker 3 (15:53):
I got all day, Luna. Congratulations again with you as
well as Sean. It's an honor to have you listening
every day and on the front lines out there teaching
our future leaders. And thank you for listening. You enjoy
your cruise, and when you get back, we need to
hear a full report.
Speaker 8 (16:07):
You promise, yes, absolutely, I'm tagging all of you on Instagram.
Speaker 3 (16:13):
You tag on Instagram, David, also, look at you, Look
at you accomplished today?
Speaker 4 (16:17):
You got it?
Speaker 3 (16:18):
Thank you so much. Hold on one second. Yeah, what
other organizations should we ye? Old radio hosts, current radio.
That's a good one.
Speaker 2 (16:29):
You're good.
Speaker 3 (16:30):
Hey, your typical day is waking up, working out and
then sitting on couches, taking co sponsors to lunch, and
then putting a radio host in dry dock like Danielle.
Speaker 4 (16:44):
Yeah, I mean, do you love what you do?
Speaker 5 (16:47):
I do love what I do because I love the
people that I work with. We have an amazing team
here at Norwegian Cruise Line. I know it sounds a
little bit like a commercial. It's not if you wake
up excited to come to work. It's mostly or often
because you know you have the best team. And I
know that I have the best team in the industry region.
Speaker 2 (17:07):
And there you go.
Speaker 3 (17:08):
People love to send us text every day saying they
love listening because they hear their family every day. And
that's why we we we gravitate toward everyone in Norwegian
because it is a family. People are driving to work
right now, going too a job where they're like a crud.
I have to go into that place again. You know what,
You owe it to yourself if you can, if you
can find your path, find a family, you can work
with and go do it because it changes your life forever.
(17:30):
And so you're hearing proof right now. And David, thank
you for coming on today.
Speaker 2 (17:34):
Thank you always a pleasure to be here. Please don't
steal everything.
Speaker 4 (17:40):
We're just stole two cruises. I think that's how.
Speaker 3 (17:42):
Yeah, David Area, the president of NCL, we're back after
this
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