S3 Ep20: Creating 5 Star Experiences with Mark Shaw

This week we’re joined by industry veteran turned consultant Mark Shaw. Having cut his teeth at Thorpe and Chessington alongside legends like John Wardley and Glenn Earlam, Mark headed down under to turn around Adventure World in Perth. He took a park that was consistently scoring low on guest satisfaction to  become the highest rated in Australia.

In this episode he tells us how he did it, and why creating fantastic customer experiences is vital to running a successful theme park.