Retail Gazette

Welcome to the Retail Gazette podcast. Each episode takes a deeper dive into the topics, trends, news and personalities that are shaping and changing retail in the UK.

Episodes

11: Blending AI, empathy and experience in modern retail with Monsoon Accessorize

September 16, 2025 • 43 mins

In this episode of Retail Unpacked, we sit down with Zara Gentles, customer engagement manager at Monsoon Accessorize, who brings more than 25 years of hands-on retail experience inside the company to the table.

From the shop floor to leading global CX strategy, Zara has seen firsthand how the customer experience has evolved – and how technology, particularly AI, is now reshaping it once again.

We discu...

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10: DP World's John Trenchard on the future of retail's supply chain

June 17, 2025 • 35 mins

On this week's episode of Retail Gazette's Unpacked, we sit down with John Trenchard, who is the vice president of commercial and supply chain at DP World Ports and Terminals UK, leading strategic initiatives at two of the UK's busiest ports, London Gateway and Southampton.

The conversation covers DP World's innovative sustainability programmes like the Modal Shift Programme, significantly reducing truck journeys and...

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9: Transforming returns from a cost drain to a money maker

April 2, 2025 • 34 mins

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8: Understanding the true cost of customer acquisition

March 18, 2025 • 29 mins

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7: How can retailers defend themselves in a world filled with fraud?

October 18, 2024 • 34 mins

In 2023 alone, cyber attacks and fraud cost UK retailers a staggering £11 billion in lost revenue. That’s a huge chunk of money to lose for any business, but with retail margins currently razor thin, for many it could be the difference between a healthy turnover, and ceasing training.

Retailers need protection from bad actors looking to commit nefarious acts. But with the evolution of criminal tools moving at lightnin...

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6: How N Brown are championing a more inclusive future for fashion

October 1, 2024 • 28 mins

Many consumers have had the frustrating experience of seeing that perfect item of clothing online or in a shop window, only to have it arrive or try it on and it doesn't fit. This is a common complaint for shoppers across the UK and doesn't just lead to a disappointing customer experience but also impacts sustainability schemes through high return rates. N Brown have taken an innovative approach to this particular problem, uti...

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5: How can retailers connect with their customers in meaningful ways?

January 23, 2024 • 41 mins

In difficult economic landscapes the brands that connect with consumers on a deeper level are the ones that succeed and build strong brand affinity. How do retailers manage to achieve this with their customers increasingly looking at more factors than ever when choosing where to shop? From omnichannel to personalisation and AI, to sustainability and brand purpose the marketplace is more challenging than ever for retailers who ...

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4: What can marketing experts learn from Dreams successful partnership with Team GB?

March 1, 2023 • 36 mins

Sleep experts' Dreams became the Official Sleep Partner of Team GB in 2019, supporting the team at the Olympics in 2020, expanding the partnership to include ParalympicsGB shortly after. A massive marketing partnership is a challenging endeavour at the best of times, but the pandemic and subsequent delay of the Tokyo games added an extra level of complexity to the mix. What can marketing professionals learn from Dreams partner...

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3: The power of positive impact: how Lush has made sustainability pay

February 2, 2023 • 47 mins

In 2023 most consumers would say they care about sustainability. The impact of the products we buy on our planet and the connection between the actions we take and our impact on our environment are clear for all to see. As sustainability becomes a way for businesses to demonstrate their value to customers, we ask what it means to be truly sustainable. To find out we couldn't imagine a better retailer to speak to than this year...

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2: What are the keys to building an ecommerce experience people love?

December 15, 2022 • 40 mins

Customers are demanding more than just a place to purchase goods from their ecommerce experience. We want personalisation, we want to understand the benefits of the products we choose, the impact they will have on our lives and our homes. It's no longer good enough to offer a simple portal to buying products, savvy ecommerce brands are going the extra mile by offering thought leadership, curated recommendations and adding valu...

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1: Will flexible spaces offer direct-to-consumer brands a chance to revitalise the high street?

November 24, 2022 • 39 mins

Up and down the UK our once-bustling high streets are becoming overrun with unused retail space. A combination of the pandemic lockdowns and the convenience of direct-to-consumer (DTC) shopping has created a situation where many retailers simply can't commit to long leases and expensive rents on the high street.

However, as lockdown restrictions eased and people returned to meeting in person, the lack of physi...

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Retail Gazette

Episodes

.css-14f5ked{margin:0;word-break:break-word;display:-webkit-box;-webkit-box-orient:vertical;box-orient:vertical;-webkit-line-clamp:2;overflow:hidden;}11: Blending AI, empathy and experience in modern retail with Monsoon Accessorize

.css-r6mb8g{margin:0;word-break:break-word;display:-webkit-box;-webkit-box-orient:vertical;box-orient:vertical;-webkit-line-clamp:1;overflow:hidden;}10: DP World's John Trenchard on the future of retail's supply chain

9: Transforming returns from a cost drain to a money maker

8: Understanding the true cost of customer acquisition

7: How can retailers defend themselves in a world filled with fraud?

6: How N Brown are championing a more inclusive future for fashion

5: How can retailers connect with their customers in meaningful ways?

4: What can marketing experts learn from Dreams successful partnership with Team GB?

3: The power of positive impact: how Lush has made sustainability pay

2: What are the keys to building an ecommerce experience people love?

1: Will flexible spaces offer direct-to-consumer brands a chance to revitalise the high street?

Popular Podcasts

11: Blending AI, empathy and experience in modern retail with Monsoon Accessorize

10: DP World's John Trenchard on the future of retail's supply chain