Retail Gazette
Welcome to the Retail Gazette podcast. Each episode takes a deeper dive into the topics, trends, news and personalities that are shaping and changing retail in the UK.
Episodes
December 3, 2025 • 37 mins
When a restaurant’s success depends on speed, service, and seamless experiences, even a moment of downtime can spell utter disaster.
That's why, in this episode of the Retail Gazette Unpacked podcast, we're exploring how the iconic brand Nando’s UK partnered with Ericsson to build a failover connectivity solution that keeps its restaurants cooking, no matter what.
Discover how one of Britain’s most beloved ...
That's why, in this episode of the Retail Gazette Unpacked podcast, we're exploring how the iconic brand Nando’s UK partnered with Ericsson to build a failover connectivity solution that keeps its restaurants cooking, no matter what.
Discover how one of Britain’s most beloved ...
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November 26, 2025 • 41 mins
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November 25, 2025 • 37 mins
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November 14, 2025 • 45 mins
In this edition of the Retail Gazette Unpacked podcast, host Kieran Howells sits down with Liz Warren and Tim Johnson from Mer, alongside Chantal Beaudoin of Knight Frank Investment Management, to explore how EV charging hubs are becoming a powerful commercial and sustainability lever for the retail sector.
With transport now responsible for 29 per cent of the UK’s carbon emissions and the countdown to the 2035 ICE b...
With transport now responsible for 29 per cent of the UK’s carbon emissions and the countdown to the 2035 ICE b...
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November 14, 2025 • 31 mins
Store consumables. They may not be the most invigorating part of the retail equation, but they are utterly essential. Each element of your consumables budget contributes to that vital employee experience, keeping stores running, keeping them clean and tidy, and ensuring that your staff have all that they need to thrive.
They're necessary, to say the least, but if we're honest, they can also be a hassle. Every store h...
They're necessary, to say the least, but if we're honest, they can also be a hassle. Every store h...
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November 4, 2025 • 27 mins
Every year, the famed (and for some dreaded) golden quarter makes or breaks retailers. From Black Friday through to Christmas, demand spikes, operations strain, and customer expectations soar. But what really determines whether retailers thrive or stumble is what happens behind the scenes, in the warehouses, fulfilment centres and logistics networks that power every purchase.
In this episode of Retail Unpacked, we sit...
In this episode of Retail Unpacked, we sit...
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October 17, 2025 • 31 mins
In this fascinating episode, we sit down with Izabela (Iza) Komuda, project coordinator at Elavon, to unpack the hidden complexity behind the systems that make modern retail payments so fast, secure, and invisible to the everyday shopper.
From the cutting edge of AI, biometrics, and transaction risk analysis to the evolving world of fraud prevention and compliance, Iza reveals what really happens behind the scenes wh...
From the cutting edge of AI, biometrics, and transaction risk analysis to the evolving world of fraud prevention and compliance, Iza reveals what really happens behind the scenes wh...
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October 17, 2025 • 32 mins
In this eye-opening episode, Candice Pressinger of Elavon takes us behind the curtain of payment security, demystifying the complex systems, technologies, and human expertise that keep billions in retail transactions safe every day.
With decades of experience at the cutting edge of fraud prevention and compliance, Candice reveals what even the biggest retailers still get wrong about protecting revenue and maintaining ...
With decades of experience at the cutting edge of fraud prevention and compliance, Candice reveals what even the biggest retailers still get wrong about protecting revenue and maintaining ...
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October 17, 2025 • 37 mins
In this insight-packed conversation, Scott Frisby of Elavon takes us inside the fast-evolving world of retail payments and issues a challenge to retailers everywhere. Stop treating payments as a backend cost and start seeing them as a strategic growth lever.
Scott draws on years of experience shaping payment strategy to explore where inefficiencies are still hiding in plain sight, from hidden fees and fragmented provi...
Scott draws on years of experience shaping payment strategy to explore where inefficiencies are still hiding in plain sight, from hidden fees and fragmented provi...
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October 17, 2025 • 28 mins
In this compelling conversation, old friend of the podcast Eric Horgan of Elavon shares an insider’s perspective on how retailers can unlock far greater value from their payments partnerships and why the smartest businesses are now treating payments as critical infrastructure, not just another operational process.
With retail under mounting pressure from rising fraud, shrinking margins, and escalating customer expecta...
With retail under mounting pressure from rising fraud, shrinking margins, and escalating customer expecta...
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October 7, 2025 • 29 mins
Retailers can rarely measure the cost of missed opportunities. But they can catch up by optimising their equipment. How? To find out on this episode of the Retail Gazette Unpacked podcast, we sat down with Dmytro Visyn, Chief Business Development Officer at Modern Expo - a company that has been providing solutions for UK retailers for 10 years.
“We usually think that optimization requires extra effort, but in reality ...
“We usually think that optimization requires extra effort, but in reality ...
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September 16, 2025 • 43 mins
In this episode of Retail Unpacked, we sit down with Zara Gentles, customer engagement manager at Monsoon Accessorize, who brings more than 25 years of hands-on retail experience inside the company to the table.
From the shop floor to leading global CX strategy, Zara has seen firsthand how the customer experience has evolved – and how technology, particularly AI, is now reshaping it once again.
We discu...
From the shop floor to leading global CX strategy, Zara has seen firsthand how the customer experience has evolved – and how technology, particularly AI, is now reshaping it once again.
We discu...
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June 17, 2025 • 35 mins
On this week's episode of Retail Gazette's Unpacked, we sit down with John Trenchard, who is the vice president of commercial and supply chain at DP World Ports and Terminals UK, leading strategic initiatives at two of the UK's busiest ports, London Gateway and Southampton.
The conversation covers DP World's innovative sustainability programmes like the Modal Shift Programme, significantly reducing truck journeys and...
The conversation covers DP World's innovative sustainability programmes like the Modal Shift Programme, significantly reducing truck journeys and...
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October 18, 2024 • 34 mins
In 2023 alone, cyber attacks and fraud cost UK retailers a staggering £11 billion in lost revenue. That’s a huge chunk of money to lose for any business, but with retail margins currently razor thin, for many it could be the difference between a healthy turnover, and ceasing training.
Retailers need protection from bad actors looking to commit nefarious acts. But with the evolution of criminal tools moving at lightnin...
Retailers need protection from bad actors looking to commit nefarious acts. But with the evolution of criminal tools moving at lightnin...
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October 1, 2024 • 28 mins
Many consumers have had the frustrating experience of seeing that perfect item of clothing online or in a shop window, only to have it arrive or try it on and it doesn't fit. This is a common complaint for shoppers across the UK and doesn't just lead to a disappointing customer experience but also impacts sustainability schemes through high return rates. N Brown have taken an innovative approach to this particular problem, uti...
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January 23, 2024 • 41 mins
In difficult economic landscapes the brands that connect with consumers on a deeper level are the ones that succeed and build strong brand affinity. How do retailers manage to achieve this with their customers increasingly looking at more factors than ever when choosing where to shop? From omnichannel to personalisation and AI, to sustainability and brand purpose the marketplace is more challenging than ever for retailers who ...
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March 1, 2023 • 36 mins
Sleep experts' Dreams became the Official Sleep Partner of Team GB in 2019, supporting the team at the Olympics in 2020, expanding the partnership to include ParalympicsGB shortly after. A massive marketing partnership is a challenging endeavour at the best of times, but the pandemic and subsequent delay of the Tokyo games added an extra level of complexity to the mix. What can marketing professionals learn from Dreams partner...
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February 2, 2023 • 47 mins
In 2023 most consumers would say they care about sustainability. The impact of the products we buy on our planet and the connection between the actions we take and our impact on our environment are clear for all to see. As sustainability becomes a way for businesses to demonstrate their value to customers, we ask what it means to be truly sustainable. To find out we couldn't imagine a better retailer to speak to than this year...
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