Voice support has long been the toughest channel to scale. Bobby Stapleton, Senior Director of Customer Support at Intercom, sits down with Rizwan Sherif, Director of Customer Experience at Credit Repair Cloud, to discuss how Fin Voice has transformed their phone support through instant, 24/7 responses. They also discuss building trust when handling sensitive data, what goes into delivering consistently good omnichannel experiences, and the power of multilingual AI to serve every customer no matter where they are in the world.
Watch this episode on YouTube: https://youtu.be/nlPvtM7fRAo?si=vEFD-ieKNFgw5TJQ
Follow the people:
https://www.linkedin.com/in/bobbystapleton/
https://www.linkedin.com/in/rizwansherif/
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Sign up for The Ticket on LinkedIn: A newsletter bursting with insights and advice for support leaders who are navigating the shift to AI-first CS. https://www.linkedin.com/newsletters/the-ticket-7158151857616355328/
Explore Fin Voice: https://fin.ai/voice
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🔗 LinkedIn: https://www.linkedin.com/showcase/fin
https://www.linkedin.com/company/intercom/
Website: https://www.fin.ai
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