EITM: Panel Disconnected 6/28/24

Or put plainly, what the hell happened yesterday?

Episode Transcript

(00:00):
Did they clean the board? No, that was recommend that. Okay,
what does anybody care what the boardlooks like. That's what keeps her,
that's what keeps it running. Yeah, that certainly wasn't the problem yesterday.
The uh no, and you knowwhat, can I tell you what the
problem was yesterday? No? Idon't know. I have no idea.
I have no clue what. Idon't even what time? Did it crap
out? Just before ten? Yeah? So just before ten it went and

(00:24):
then there was something with the panelsthat didn't work. I have no idea,
and then it came back for asecond. We know people heard twenty
five seconds and that's it. Andwe did like decent I would say,
five plus minute explanations of what wasgoing on, and not everyone heard them.
Oh really, wait, so whatwas the twenty five seconds that they

(00:45):
heard? They clipped we put onInstagram. That led to wild theories and
I'm just joking around with it beingtied to the Wyatt six and people thought
they heard you screaming in the hallway. It's clearly not you yelling. Wait,
screw somebody was it? Was itdustin or somebody was talking? So
dustin comes in? You hear him. At the top of the clip.

(01:06):
You hear Dennis in the background,because the entire building was having the problem.
It wasn't just our studio. Nowit affects us the most because we're
the only live show, right everybodyelse's tape. Toby was already sleeping.
But I guess because Kristen had saidshe had lights flicker. Yeah, how
did you have? How did that? I don't understand, Like somebody asked
me, like, were the lightsflickering us? I have no idea what
you're talking about. I have noclue. So all people heard was you,

(01:32):
and at that point we didn't knowyou treated them like they were on
but we didn't know. Always always, that's not true because lost lost your
pool a little bit. No,but when something like that goes haywire,
I always go silent. I alwaysgo silent. But clearly you do have
a time limit ongoing silent? Well, yeah, I mean how long?

(01:53):
I mean the cat can only holdthe tongue, Diane for so long.
I mean, that's a tale asold as time because in that twenty five
I can clip exactly you hear youtapping the mic. But can I explain
why I do that? Sure,okay, so the right now, the
microphones are on right, yes,and the I feel like nobody knows how
radio boards work. But anyway,so they have including who including who.

(02:19):
No, no, but I'll tellyou why. So like right now,
the mics are on right, it'sso my microphone is on, and there's
a little slider that is up rightso that I could control the volume right
and so when it's on and upI could do that right now. Listen,
I'm gonna tap again, but I'mgonna turn the mic off. I
turned the mic off one two,three, it's off. You can't hear
the tap it I turned it on. You hear the tap it right,

(02:43):
But if I pull everything down,there should be no volume even though they're
on. But yesterday, even thoughthey were all down, I couldn't turn
them off. But even though theywere all down, which means you should
hear nothing, right, you couldstill hear that. So that's why I
didn't know if they were on ornot. Yeah, here's the uh the
clip referencing all right, here wego everything just I just I guess they're

(03:05):
gonna video that's Oh, that's notme. What's the banging? Oh that's

(03:28):
me? Again again, and thatwas it. And because we thought,
but that's all that anybody heard?What happened to my great lengthy explanation.
Well, I don't know if thatever aired or was said, but when
I pulled the air check of thatfinal half hour, the majority of people
only heard that that was it.Oh my god, they must have thought

(03:50):
we died. So cut off midconversation right after the second winner of the
hundreds a day, I just wantedto find that guy in Richmond Corel.
Soon after that, you heard this, and then you heard that was it?
Minutes and minutes of dead air,right commercials, But you know what,

(04:10):
those gotta get Diana, and topay the bills. I got to
pay the bills. And then wecame back, remember to explain what was
happening, and for most people itwas dead air, more commercials, and
then you came back and said goodbye. Most people didn't hear that. Wait,
so that didn't even get heard.Oh really yes? Oh, and
I did such a nice wrap upof the show yesterday too, like that
was one of my better ones.So it was as confusing, I think,

(04:35):
to you listening, not you,but to those listening on the radio
as it was to us thinking youwere hearing us, Oh why to explain
away what was happening? And Idid such a nice job on the recapist
what was going on? And thatwas all missed. Here's my problem,
though, here's my problem. Didyou did you get follow up emails?

(04:57):
I'm going to tell you about themright now. Okay, So I got
this at some point. This waslike early in the afternoon. This comes
from and you know, here's theproblem. The you got to put in
a stupid ticket, right yeah,so the thank god, thank god,
Dan, one of the engineers washere yesterday and he just came up to
get the free food. But thankgod he was here yesterday because at least

(05:18):
there was an engineer in the building. But there's no like, all you
got to do is put in aticket. You know where that goes?
Your butthole? Like, no oneknows. Honestly, it gets sent to
I don't even know where it getssent san Antonio. I have no clue.
It's a centralized India, that's whereit goes. It goes to India.
It's the same guy when you walkinto a doctor's office, who's waiting

(05:42):
to greet you. This is thenote. This was the note that I
got right. Your fewing won't gounchecked. It does not go to India
the notes from who Engineering? ButI don't know if this is I think
this is was Matt Howell, right, chief engineer, who does a fantastic
job right. Root cause was apower dip that caused some of the studios

(06:04):
to restart the network, switching them. We are pulling logs to identify differences
between studios to see what can bechanged in the ones that failed versus the
ones that didn't. Okay, youknow what that means to me? Nada
nothing. I don't understand what thatmeans, But that's fine. I don't
need to understand engineering talk. Well, power dip, you know what that

(06:26):
is? The no, I don't. But anyway, Well, what's clear
though, is that when I dip, you dip, we all dip.
You know what I do, though, I put my hand up on my
hip anyway, So I don't knowwhat any of that means. But at
the same time, I don't needto know what any of that means.
Right. If I go in forsurgery and the surgeon talks to me and
tells me everything, I don't knowwhat the surgery terms are, but I

(06:47):
don't need to know, so that'sfine. And then I got a note
from your program director who and thiswas I don't know a couple hours later
that was like I think everything shouldbe okay. Well, that's very sure,
and that was it. That wasit. That was all I heard.
I didn't hear anything that was like, hey, you're good to go,

(07:08):
like even last night. I wasvery dark during the day and so
the so at one point Jackie waslike, is your like, are you
working tomorrow? And I was like, oh, hell yeah, I'm working.
And so she said, well,what about the studio And I was
like, oh, I have noidea. I'm assuming I'll get a note
at some point. Well, Inever got a note, Like wouldn't Dustin.
Shouldn't Dustin have sent a note thatsaid everything's working. That's kind of

(07:30):
what he did Son. No,he said I think everything should be okay.
Yeah, okay, Well that doesn'tmean everything's working. Well, it's
hard to I have no idea.I have no idea. I thought I
was on the air yesterday. Yeah, it's it's hard to know if one
of these dips are gonna happen again. But maybe they've told him that there
are safeguards. Now, well,why wouldn't he tell me? Because he

(07:50):
knows. You don't even know whata dip is. He doesn't know what
a dip is. He's got noidea what a dip is. Oh,
he loved freak nasty the no,you know what dip? He knows.
It's what happens in Nielsen when we'redone. That's the only dip that he
knows. So the I have noI have no idea. I have no
clue. What no, I'm angryAnd people were surprised in your video.

(08:11):
T's that you came off rather measured. Well, what was I gonna do?
Scream at my phone? That's whatpeople want. Give the people what
they want. Who are you?You don't even know yourself anymore? It's
like, sale, Why am Igonna scream at my phone? Hey?
Friday? Like what am I?What am I gonna yell at? I
am? Yeah? So but nowhere's my problem. Here's my problem?

(08:37):
What's wrong, Diane? Nothing?Oh, here's my problem? Right?
I don't know. I like,I'm guessing we're on right down. If
we were just talking about one,I have no clue. I have no
clue. If its switched over tothe board phone line ringing, yeah,
okay, okay, you guys areon Hey Hello, hello, butt check,

(09:01):
butt check? Yeah, Hi,yeah, I got you. Can
you hear me? Yeah, goodmorning? Hi. Right, I'm wonderful,
thank you. Where are you callingme from? Well, I live
him an Assis, but I'm onsixty six right now driving into PC.
Can you hear me on the radio? I can hear you on the radio,

(09:22):
and you're yes, perfect, excellent. And I have to ask my
other follow up question. Are youlistening on like one on one point one
FM? Okay, why are youlaughing? Why are you laughing? Why
are you laughing at it? Soundedfunny? Well, that's what it is.
I gotta put my no, no, hear the thank you sir.

(09:43):
Don't pay attention to Diane. She'sjust gonna mock you. I'm not knocking
him. I'm lucking you, no, because I need to. There's four.
There's four. There's a million waysto listen to the show, right.
You could come stand outside the studioand listen to it there. But
the one that's my favorite, theones that I care yesterday, here are
the ones that I care about.Well, I care about all of them,
right, I want everybody to beable to hear. But the four

(10:07):
biggies, right, one oh onepoint one FM in the Washington d c
DM like in the area, oneo two point one FM in the Richmond
area. And then I want tomake sure that people can hear on the
iHeart stream, the app and theOdyssey stream that app, right, And
there's there's a million other ones,right, and they're all they're all dumb

(10:28):
in whatever. But I don't carehow anybody listens, I really don't.
I just want people to be ableto hear. But I know that those
are the four biggies, So Iknow I know one oh one point one
FM is working. I don't knowif one o two point one FM is
working. I have no idea ifthe app's working. Somebody told me yesterday
the apps weren't working, But that'swould make sense. The air wasn't working,

(10:48):
the one o two point one FMMegahertz that was not working, and
one oh one point one FM MegaHurts weren't working, except I don't understand
why it only worked during the commercials. Is that because as it fired out
of the other room again, Idon't know the answer to that. Yeah,
see what. Oh I do.It's a the root cause was a
power dip. But I don't understandhow that works. I don't understand how

(11:11):
that works, Diane. So you'dlike a better explanation. No, I
don't need a better explanation. Ijust it just you know what, it
would have been nice for somebody togo, hey, everything is working fine
like that would have been nice.And that's not the engineer. If you
went for that certainty from Dustin,yeah, your mad text him the no,

(11:33):
No, I don't because the youknow, this is the here we
go, this is the problem,right, wouldn't would if you were the
program director, wouldn't you have beenin the building until you know that everything
is working well? It sounds likehe thought, or at least at three
o'clock every day be the case.Oh well, I believed it would be
the case. That I was sittingat home, well you were hoping.

(11:54):
It sounds like from his message hewas told it should be good to go.
Well that should how about we testedeverything? Everything is good to go.
Well, It's just like you know, sometimes they want us to test
things and we have no way ofchecking. Right, I'm checking right now,
lid on a phone caller one Otwo point one mega hurts. Yeah,
so I don't know. Is therea call from Richmond that you can

(12:16):
confirm that? Hi, Eelliet themorning. Hello, Yeah, I got
you. Who's this? That's KevinDonna Richmond? Well done, well but
yeah, I got you down here. One O two point one f M
mega hurts. Yeah, we're allright, very good, very good.
So you're listening over the air,you smell it? Good? All right,
very good? All right, seewe're back in business. This is
why I was very happy all day. Now the apps, here we go.

(12:39):
The apps have been known to failoutside of the air FM broadcast.
Yes, so if they're not workingtoday, it may be completely unrelated related
to the Yeah no, because theapp sometimes will will crack themselves. Yes,
yes, so were the Yeah.I don't hear an idea. I

(13:01):
just sit in this stupid room.Where am I going? Kristen? Somebody
yelling? What do you want to? Never mind? No, go ahead,
Diane, here comes a good suggestion. No, I'm being serious.
You're gonna make a good suggestion.Why don't you find somebody on the apps?
Hi? Yo, yeah, themorning, good morning, good morning.

(13:26):
I'm hearing you out here on hearts? Are you listening on the the
application you are on you are onthe iHeart app. Okay, all right,
very good, very good, allright, very good, Thank you,
sir, thank you, thank you. Oh somebody, Okay, there's

(13:46):
desktop. That's a whole different stream. But that's good. I have so
many streams, Diane, I've gotI got streams of yearning all over the
place, all rigged for contesting.Oh. Wait, official correspondence from engineer
Dan was sent an email and hecame in. He came in yesterday for

(14:07):
the food in the last sixty seconds. Wait, Dan's up. Yes,
Oh he's answering. Uh, he'sgetting the tickets from India anyway. Yes,
from Dance Stanny subject engineer Dance subjectto some info. Yes, unstable
utility power for several seconds yesterday.The battery backups or uninterruptible power supplies UPS

(14:31):
in each room either boosted the voltageor switched to battery only for a short
time, depending on the room andhow the ups reacted. The equipment in
the room rebooted. You were offwhile the reboot happened. They can take a while