August 29, 2024 • 42 mins
This week marks the 10-year anniversary of the Market Basket protests where employees and customers alike rallied together to support Market Basket CEO Arthur T Demoulas, who was ousted from his job by his cousin amid a long-running family feud. Case studies were done about the protests calling them, “the most unprecedented worker action that we’ve seen in our century.” Were you part of the protests? Is there any store or establishment you feel so passionately about that you would stick your neck out for like Market Basket?
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Episode Transcript
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Speaker 1 (00:01):
It's night time. We're talking about the tenth anniversary of
the the battle over market Basket. I'm sure those of
you who are from the area will remember this pitched
battle between two cousins, rd T and RDS de Mulis,
(00:22):
And it turned out that one of them prevailed, largely
in part because of his loyalty to the To the
members who worked at market market Basket, They're not there
was a non unit. I still believe it's a non union,
a group of workers, but they were very loyal. They
walked out when he was dethroned from the board of
(00:45):
directors as the president of the company by his cousin. Uh.
And we're looking back at have what made what is
made market Basket so successful and should other American companies
follow suit? Basically, treat customers like they're valued. I mean
(01:07):
it's pretty simple. Uh. You can get good service in
a lot of you know, smaller stores, okay, and in
certain smaller restaurants. But I don't think there's any grocery
chain in Massachusetts that treats its customers not only from
a from the price point of view, but also from
(01:29):
just the shopping experience point of view as well as
market Basket and feel free. If you want to stick
up for another grocery chain, feel feel free. But ten
years on, market Basket is still going strong. Where we're
going to go next, let us go to a Dave
in Barrington, New Hampshire. Dave, you are next on nightside.
Speaker 2 (01:49):
Welcome, Hi Dan, thanks for taking my.
Speaker 1 (01:52):
Call, Thanks for calling in.
Speaker 3 (01:53):
Go right ahead, so well.
Speaker 1 (01:55):
I am.
Speaker 2 (01:57):
I live in Barrington, New Hampshire now and we do
have a local mind Basket and I continue to go there.
At the time of the situation ten years ago, I
lived in Massachusetts, a little bit west of Boston, out
in Bolton, and we shopped at Mark Cabasket and enjoyed
our experience there. But I was absolutely amazed when that
whole situation happened and I saw the loyalty of the
(02:21):
employees that they would go on strike for their CEO.
I remember thinking, wow, I mean, that place must be
a fantastic place to work to have that kind of
loyalty from your employees. And unfortunately I didn't hear your
whole discussion with the professor from MIT. I'm actually an
alumni from Sloan from more years ago than I care
(02:45):
to admit. But I remember saying to my wife at
the time what that was going on. I said, this
is going to be a Sloan in Harvard business case.
There's no doubt in my mind that they're going to
many articles and business cases about this kind of employee loyalty.
Speaker 3 (03:04):
So uh.
Speaker 1 (03:06):
The professors from Sloan was named Professor Thomas K. H
A n H. And he did do the case studies
quoted in the in the Globe today. So you don't
know if he was teaching there when you were there.
He's an emeritus at this point, professor professor.
Speaker 2 (03:24):
Yes he was. He was, he was a professor I had.
I don't have any you know, close connection to him
at this point. I'm sure he wouldn't know who I am.
But yes, he was there at the time, and uh
when I was there. So uh, like I said, it's
more years ago than I care to admit, but uh,
you know so, so I thought about your question. I said,
(03:44):
why do I still go to market basket? What is
it about it that I see from a customer standpoint?
And I think, you know, certainly, the selection of food
is good, the quality is good, the produce is good. Uh,
And so I'm always and the prices are are are
certain competitive. I'm not always looking for the cheapest thing ever,
but they're certainly competitive. But I have to admit the
(04:06):
the just the atmosphere in the store is positive, is
always positive. My experience has always been great. And like
several of your other college have said, you know, if
you ask somebody for help, they will go out of
their way to walk you right to the item you're
looking for. And I'd just tell you, yeah, I think
it's an aisle six. They will take it to you
and show you where it is. And it's just that
(04:28):
kind of an attitude that that comes from, you know,
how how they're treated and how they're treated directly goes,
you know, cascades down to how they treat the customers.
Speaker 1 (04:41):
It's a happy employee.
Speaker 4 (04:43):
Uh.
Speaker 1 (04:43):
And if you're proud of the place you work and
you're proud of the way you're being treated, you're going
to pass it on. I mean that's and that was
what the professor emphasized that and why more companies don't
inculcate that attitude with their employees.
Speaker 2 (04:57):
Yeah, I was. I was extremely impressed with and so
you know, once once that situation happened ten years ago.
You know when when the you know, they reinstated Arthur
t and and and the employees came back and the
customers went back. Because I also didn't go to the
store while that was going on. Uh, in support of
the CEO and support of the employees. UH, I started
(05:19):
paying attention to you know, Okay, what is it about
this place that makes it different? And you know some
of the things that I've just said, as well as
the others, I think we're are part of that that
that lesson. But I agree, you know, other many of
the stores, and not just grocery stores, should be seeking
to understand how the culture there and trying to replicate
that in their businesses because they certainly have the loyalty
(05:42):
of the employees and their customer base.
Speaker 1 (05:44):
All Right, I appreciate you taking the time to call in, Dave,
Thanks for listening, UH.
Speaker 2 (05:50):
Call your question all right, Thank you, good night.
Speaker 1 (05:53):
Let me get Beverly in here from Revere. Beverly you
were next time nights. I go right ahead. You have
thoughts on market Basket or on growth market Basket or
grocery stores generally, I.
Speaker 5 (06:03):
Can I gotta tell you, I'm an old Demolis person
nineteen trifty six and haybro.
Speaker 1 (06:15):
Wow, Well, dems can't correct me if I'm wrong. But
Demolis became market Basket, right.
Speaker 5 (06:21):
That's right. I moved out to Chelsea Ebett Rebem nineteen
fifty six. There was no Demolas, no market Basket. I
was lost. When market Basket came to redeem Ebert Mauldon,
I was, I was so happy.
Speaker 1 (06:44):
Oh that's great, that's it's it's amazing how you get
comfortable with a store and uh and the way you're
treated in that in.
Speaker 5 (06:52):
That store, they were good in nineteen fifty six when
they had the problem what ten years ago?
Speaker 1 (07:02):
Two? Yeah, no, I know, but guess what, they survived
and they are now prospering and they're they are back
in the game.
Speaker 3 (07:12):
It's just they were previous.
Speaker 5 (07:15):
Carla said it all.
Speaker 1 (07:24):
There, Cala, Yes, David from Barrington, New Hampshire. Okay, then
we'll let you Okay, all right, Beverly, thank you for
your call, and thank you for checking in from Revere
with us tonight, talk soon, Okay, bye, thank you, Beverly,
good night. UH we can continue this. I enjoy talking
(07:44):
about your consumer experiences because I'm a consumer as well,
and I always like to kind of figure out if
my audience is on the same wavelength as I am.
So if you want to tell me that you've had
great experiences, said some other supermarket, you can do that.
I think that as I've said that, I think that
(08:07):
Shaws and Star Market are now overly reliant on their
app Now again, they have been bought by a company
called Albertson's, which is out of the Northwest. I think
they're out of from Idaho or Washington State. But it's
not market basket, and as a matter of fact, it
is so confusing, at least for me. You don't have
(08:31):
as many choices where I spend the summer as you
do where I spend the balance of the year. So
feel free join the conversation left to hear from you.
It's ten years ago. It seems like yesterday. Well it
doesn't seem like ten years It seems like maybe if
someone said to me, when was the market basket problems
that big, big, big story, I would have said five
(08:51):
years ago, maybe six at most ten years ago. Time
fivees six, one seven, two, five four ten thirty six
one seven nine three. Coming right back.
Speaker 2 (09:03):
Now back to Dan ray Line from the Window World
Night Side studios on w b Z News Radio.
Speaker 1 (09:10):
Okay, back to the phones, talking a little bit about
Market Basket. Jeff is in Lenox, out in the Berkshires. Hey, Jeff,
welcome to night Side.
Speaker 3 (09:19):
Hey, how are you doing?
Speaker 5 (09:20):
Dan?
Speaker 3 (09:20):
Good? Good, good, good good. Listen. I'm I'm on my
way back home, my way back home now. But I
just left Market Basket. I stopped there cat in groceries
and I'm bringing them back home.
Speaker 1 (09:36):
How far back? How far is home from Lenox? Jeff?
Speaker 3 (09:39):
If I could ask, two and a half hours one way.
Speaker 1 (09:43):
So you live in Massachusets.
Speaker 3 (09:45):
Thirty miles from I'm thirty miles with already in New York.
Speaker 1 (09:50):
Yeah, right, that's that's where Lenox is. So where are
you headed? Where's home?
Speaker 3 (09:55):
I'm hitting I'm hitting back there now. I just came
into Boston. I just came in the Boston. I was
in the North Shore. I was I was in Uh.
I was in Uh. Actually I was in Woburn.
Speaker 1 (10:09):
So I'm confused. Home is Lennox. You're not calling from Lenox.
Home is Lennox.
Speaker 3 (10:15):
No, no, no, no, no, I'm on my way back
to Lenox now from from Woburn.
Speaker 1 (10:21):
No, no, I get that. But what I'm saying, is
you're you're saying you're driving home. You're driving home to Lenox, correct,
got you? Okay, that's all I thought.
Speaker 3 (10:30):
I said, right, yes, all right, I got it.
Speaker 1 (10:34):
So you flipped this on and you you just uh
did you.
Speaker 3 (10:38):
Whenever you come this way on the way home. And
I'm saying, I've got to call. I've got to call
because I remember during during the strength, these people were
out there. And one thing is my family from my
in laws are from Chelsea. Okay, And and that's you
(10:58):
know that. You know the joke that and Chelsea is
you can get in the store, but you can't get out.
It is so crowded all the time, doesn't matter what
time could should be. Yeah, but the way, but the way,
the way that this just like the other caller said,
there's a vibe when you go in your store. When
(11:20):
I went into the one into the one in the Revere,
because I used to live in Salt, I mean, uh
in Saugets. I know thee I know the workers there.
And I had a lesson with my daughter because I
told her, listen, go and bag the go help them
bag the groceries. And she says, oh no, they got
people to do that. I'm saying you never. There are
(11:43):
three people that you don't mess with. The ones to
fix your food, the one that fixes your car, and
the one that that bags your groceries. They'll put the
hot chicken on top of the ice cream. They'll put
the ten pounds of potatoes on top of your potato chips,
and the bread and the eggs.
Speaker 1 (12:03):
Let me tell you something. Let me tell you first
of all, I bag my own groceries when I go
to store to the stores because I like the geometry
of it, the idea of, you know, packing a bag
so that all the space is used. You don't make
it too heavy, you don't make it too light. If
you need two bags, you need two bags. So yeah,
I'm with I'm with you on that. Jeff and I worked.
Speaker 3 (12:25):
Listen, it's a skill. It is a skill to pack
grocer properly.
Speaker 1 (12:29):
Yes, sir, Yes, sir. And I did it as a
young kid. When I was fifteen or sixteen, I worked
as a bag boy at stopping shop. It's probably the
first job, real job that I had where I got
a paycheck in my hand, as opposed to a few
bucks for cutting someone's lawn. So look, have a safe
ride back to Lenox. We'll keep your company all the way. Okay,
you've got it.
Speaker 3 (12:49):
Good enough, Dan, great show, good stuff.
Speaker 1 (12:51):
Thanks Jeff, talk to you soon. Okay, I'm gonna keep rolling.
He're gonna go to Helen in Canton, Massachusetts. Hey, Helen,
how are you tonight?
Speaker 6 (13:00):
Hi?
Speaker 5 (13:00):
Hi?
Speaker 4 (13:01):
Hi Dan.
Speaker 7 (13:02):
I haven't called for a while, have you been.
Speaker 1 (13:05):
I've been great. Welcome back a stranger.
Speaker 7 (13:08):
I know, I know, thank you. It's just hard for me.
I told you I work overnight, so I run into work.
Sometimes I want to call, but I don't have time
to wait.
Speaker 1 (13:17):
Well, we've got you now. So what's your experience with
market basks?
Speaker 7 (13:20):
I was, I love Market Based. We have a family
history with them. We're he've been friends with the family
for years. Uh, not myself, but my father was like
really good friends with the owner of the senior.
Speaker 3 (13:33):
So.
Speaker 7 (13:34):
But when when I went in there a couple like
a few months ago, I asked one of the kids
there working at the register, I said, how do you
like working here? I said, he said he loved it,
And I said how's it pay? Because I was going
to try to get my son a job there, And
he goes it's okay, it's fine, he goes. But it's
not bad. It's just they treat us so well. Here,
that's what he loved about it. They the owner owners
(13:55):
like treat them like human beings.
Speaker 4 (13:57):
You know.
Speaker 1 (13:58):
Well, sometimes that more owners of businesses should understand that
and realize that their workers are their representatives to the public.
When you go to the store, you're never going to
meet the owner, or you might one day out of
the year, but you're going to meet an employee two
or three occasions as you walk through that store. And
(14:19):
those are the people that are going to represent your
own store. Yep.
Speaker 7 (14:23):
And that's what does the dedicated employees, I mean, you know.
Speaker 1 (14:29):
And and a paycheck's a nice thing, but a patter
on the back, a word of encouragement will do more
to inspire an employee to work harder and to do better,
I think than than just about anything. The fact that
someone recognizes that, hey, you're out there trying to represent
the organization.
Speaker 2 (14:47):
Well, couldn't agree exactly.
Speaker 7 (14:50):
Well, I love the subject. I'm glad you had it
on so well.
Speaker 1 (14:53):
Yeah, I just figured tenth anniversary it might be a
nice fun topic. On a late August Thursday night, to
talk about it. You heading in work.
Speaker 7 (15:01):
I am actually I'm waiting outside to go park in
the garage.
Speaker 1 (15:04):
Well, thank you, thank you for waiting and being patient
for us.
Speaker 7 (15:07):
Okay, thanks Dan, and I love listening to you every night.
Speaker 1 (15:11):
Well, I appreciate it so much, hell and I really do.
There are a lot of people out there. There are
a lot of Helen's out there, and uh no, but
there's a lot of Helen's, and there's a lot of Maureen's,
and a lot of Joe's, and a lot of rich
and a lot of everybody. Uh And I'm absolutely truly
honored to think that you would actually turn my show
(15:33):
on whether you're at home or in the car, because
that's a choice. And I really think.
Speaker 7 (15:40):
You make my night every night.
Speaker 2 (15:41):
Thank you.
Speaker 1 (15:43):
That's that's the ultimate compliment. Thanks so much. We'll talk again,
have a good night too.
Speaker 4 (15:48):
Bye.
Speaker 1 (15:50):
I got to tell you, I mean that honestly from
the from the bottom of my heart. The fact that
you have so many entertainment options and you stick with
us on Night Side, it blows me. Way. Let me
go next to Maureen in Brockton. Maureene, welcome back to Nightside.
Speaker 3 (16:06):
How are you hi?
Speaker 4 (16:08):
Dan? Good thank you, and thank you for taking my call.
I'm going to make this real quick because I don't
want to I want everybody to get the chance. So
you had originally talked about what you had mentioned like
grocery store loyalty, et cetera. My late mother was probably
a She really enjoyed stopping shop. So for years you
(16:30):
would get a good bargain, you would get the price,
the food, the value. I was living in Brighton before
I moved to Brockton, and now that I live in Brockton,
they're closing the stopping shop. But the quality and what
it's not the same the stopping shop.
Speaker 2 (16:47):
So but.
Speaker 4 (16:51):
I do find the value at market basket. There is
one over in the Westgate Mall. It is a little
further than where I'm you know, to go past stocking shop.
But but I but again, like everyone else has said,
I show up the value. I'll shop the flyers if
something is on sale at door a and there's something,
(17:15):
I mean, and I'm not going that many that farm,
you know, that far to travel. But and that was
something that my mother instilled in me many many years ago.
As far as you know, uge she raised seven children,
so she only had so much money to be able
to stretch, you know, to be able to get the groceries.
So I think that's what was instilled in me. So
you really have to you know, I've always had good
(17:39):
good luck.
Speaker 1 (17:40):
Well, here's what I like it. And here's what I
like about. One of the things I like about Market
Basket a lot of the other grocery chains. Uh, they said,
get your loyalty card. Okay, And so you've filled out
a form and you've got a loyalty card and you
put it on your key chain. I'm sure you've done
that with some groceries, right right. Okay. Then they it
(18:03):
wasn't enough to have a grocery a card, a loyalty card.
Then they said you got to download the app. So yeah,
you download the app, which is impossible to navigate. Okay.
So now you go through the store and you realize, oh,
I can get it that that's on sale, but with
the digital coupon. But I kind of get the digital
(18:25):
coupon because the app is so confusing. It just leads,
it leads you in circles. So what they have done
is a lot of these stores and they're not listening
to me. And if they were giving them million dollars. Advice,
get rid of the loyalty get rid of the apps.
Stick with the loyalty card. So if if if a
customer is willing to carry your stupid plastic card around
(18:49):
on their keychain, that will make them more like and
you give them a little bit of a break every
time they go to the store. You're going to have
them coming in the store frequently. You don't need to
to make them go to an app to figure out
what's on sale this week and what they use. And
you got to you've got to go through if you're
lucky enough to get to it, you got to go
through one hundred and seventy five different items, ninety five
(19:13):
percent of which you've never bought in your life.
Speaker 4 (19:16):
And it's and it's and it's funny you mentioned that.
And I'll make this quick because I know there's other
folks that want to call, they want to speak with you.
But I had a conversation and again, you know that
we've got wonderful employees at the stopping shop that's closing
on Montella Street in Brockton, and my hot breaks for them,
especially the ones that live close by that they can
(19:36):
walk to the store. And now right now now they
have to depend on traveling. I spoke to a gentleman
who used to work. They used to have a store
in Holbrook and then they closed Holbork and then they
were opening Brockton. And I talked to this gentleman.
Speaker 1 (19:49):
I said, I.
Speaker 4 (19:49):
Remember you from Holbrook. Now you're in Brockden and he
and we're talking about the digital coupons, and he he
just rolled his eyes and he said, he goes, why
don't they just he goes, coupons, get rid of them
because there's more, Like you said, there's more problems even
if you downloaded. Yeah, I had, I had, but the
people there were so nice at Stop and Shop that
(20:12):
they would say, oh, I can give you the adjustment.
I'll give you the sale price, you've got the coup
you've got the receipt. So but again I I do.
I do like market Basket. I like all the because
market Basket and all the and brock in Are you know,
they're in the same Westgate mall, so it's very convenient.
But but market Basket, you know, that's that's that's going
(20:33):
to be my store.
Speaker 1 (20:34):
Yeah, it's I wish there was one. I'm you know,
out of pocket during the summertime, so I don't have
one really near me. But during the rest of the year,
I will drive to walk to the store and Wallfan,
which is about fifteen miles from where I live. Uh
you know, maybe maybe once every two weeks, and I
will load up on a lot of items that I
(20:55):
know I can get with substantial savings at at market Basket.
So that's that's my store. And I just wish that
someone from Shaw's uh in Star would listen to my advice,
which is have loyalty cards, but forget the stupid digital
app and the coupons and the QR codes because a
(21:16):
big majority of your customers have no idea what's what
to do with them? Okay, and you're driving people away,
but that's you know. They're they're owned by a big
groceries chain called Albertson out of somewhere in the Great Northwest.
I'm not sure if it's the state of Washington or Idaho,
but they have no clue what's going on here in Massachusetts.
Speaker 4 (21:39):
Maureen, is all I agree with you.
Speaker 1 (21:42):
You don't need to have a loyalty cad Tonight's that.
But you're one of my most loyal listeners, and I
can't tell you much.
Speaker 4 (21:47):
I appreciate you well, thank you so much. I appreciate listening.
And I'm going to let the next person go on.
Thank you.
Speaker 3 (21:51):
Have a great night.
Speaker 1 (21:52):
Dan, thanks Marian. Okay, well we'll get to the next person.
But after the news at the bottom of the arts.
Now ten thirty two, six one seven two. Those lines
are now awful. However, there's two lines open at six seven.
I think it's great. We've talked about Market Basket and
some of the other stores. I'm trying to help Shaws
(22:13):
in Star but they they don't they don't get it.
They don't get it. And if you're a big fan
of Shaws or Star Market, feel free to join the conversation.
If you're a big fan of any of the other stores,
I think market Basket, at least with my audience, is
the leader of the pack. Back on Nightside after this.
Speaker 2 (22:34):
You're on night Side with Dan Ray on Boston's news radio.
Speaker 1 (22:39):
All right, let's keep rolling here, all of us. A
couple of folks dropped off. We're talking about your grocery
store shopping. Obviously, with inflation as high as it is,
there's nowhere where inflation is more obvious than inside a
grocery store these days, because items that a year ago
were are now three seventy nine and you think to yourself, well,
(23:04):
you know it's only eighty cents more. Well, yeah, that's
a that's a that's a twenty five percent increase. Or
items that were two point fifty now are three eightyen
I mean it, just it you. If you shop in
any grocery store, any grocery store, you're going to feel
the bite of inflation. Let's go to joe In Lynn. Joe,
(23:26):
you are next on Nightside.
Speaker 8 (23:27):
Thanks Dan for taking my call. This is an unusual
show and I like it tonight especially. My favorite store
is Market Basket is you know, I can't see and
they helped me out. I don't know whether you have
a cafe in Waltham or not, but I sit there
and get ice coffee and I do shopping with them.
They help me bag. I'm not as good as you.
You have to give us some bagging lessons. But one
thing I want to say with the Market Basket people,
(23:50):
I left a toilet paper at the store by accident,
and they brought it to me and I complimented them,
and the CEO and I guess you've read the book
about market Basket called me and sang to me, and
you don't get many calls from CEOs because I've read
the book. It's a horrible what he went through was
his family, mister Dumuz and he called me and sang.
Speaker 1 (24:10):
Really was was that relatively recently.
Speaker 2 (24:14):
Last year or the year before?
Speaker 1 (24:15):
But that's what all I'm saying is he survived again.
There was this whole corporate board of director's fight which
which he ended up getting tossed out on his ear.
Speaker 8 (24:26):
And he he eventually bar his cousin out. But their
their enemies, that they're hatred in the family and the shop.
Speaker 1 (24:37):
And show what I was trying to say, Joe, let
me finish if I could. What I was trying to
say was that he was the top dog, and all
of a sudden his cousin, who was also on the board,
was able to convince some other board members. So it
was like this, there was an inter family squabble and
it was a board takeover. So Arthur T, the guy
(24:57):
who eventually prevailed, prevailed. He got, you know, shown the door,
shown the door, which is why all the employees walked out,
and then the customer stayed away, and eventually, after six weeks,
the cousin who had won had to basically, you know,
give it up. An amazing story, an amazing.
Speaker 8 (25:16):
Sir Arthur T bought him out and I read the book.
Speaker 2 (25:20):
It's horrible.
Speaker 8 (25:21):
There's hatred of the family now, but that's the way
it is like in my family. But mister T was
very nice. I hope to meet him someday. He comes
to different stories.
Speaker 2 (25:29):
You got to give us a.
Speaker 8 (25:29):
Bag lesson and tell me does your one in Waltham
have a nice cafe with a TV?
Speaker 1 (25:34):
I was going to respond, I was going to respond
to that. I have seen it. I've never been in it.
It looks it doesn't look what you call to be luxurious.
But there's a coffee stand and you can buy you know,
some some sort of a muffin or some sort of
a breakfast item. I think it's ninety nine cents. So
it's very convenient and it's not all that expensive. And
(25:55):
so people if they want to spend twenty minutes and
have a cup of coffee and the muffin of some sort,
they get their day going. It would be wonderful. Joe
the one time Lin and be able to do that
on an occasional basis.
Speaker 8 (26:11):
One quickie. The one in Linn has a kitchen. You
can have meatloaw, salad, pizza, hamburgers. It's a little bigger,
but they're very nice people there.
Speaker 1 (26:18):
Absolutely. Joe will talk one brief.
Speaker 8 (26:23):
I only had trouble once I could someone couldn't speaking
as they got someone else for me.
Speaker 2 (26:27):
But they're extremely nice.
Speaker 8 (26:28):
Thanks, take care, Thanks.
Speaker 1 (26:30):
Joe, talk to you by body. All right, let's keep rolling.
You're going to go to Rick and Bill, Rick and Heyrick.
Welcome back.
Speaker 6 (26:35):
How yeah, Dan, how are you? This is a subject
that doesn't grind my gears like Tamala, you know what
I'm saying. But yeah, no, yeah, seriously, I grew up
going to Demula's as a kid. I grew up in Burlington.
A family of my parents are gone now, but there
was there's there's still six of us left. There's a
total of eight. Yeah, and that's my dad headed there.
(26:58):
I remember going in the seventies to Demula's. I am
seven hundred Plaza and I live close to there now.
But it's still good. You know, it's going to be
the best prices around with inflation. Obviously, meat has gone
up at the tea. Can't do can't roll up. You know,
he can only do the best he can. But they
try to keep their prices low. And I just wanted
(27:19):
to say that I boycotted in twenty fourteen. I would
go in the store just to take pictures of the shelves,
just to get a little document. You know, I've got it,
probably a half a dozen of them.
Speaker 1 (27:28):
Yeah, that's okay. And look, it's so great when there
is what people perceive to be an injustice and they
gather and they form a bond and they stick together
and they get a result that they wanted, which was
to get one man, Arthur t back in charge. He
(27:51):
stayed there and he apparently has brought the store out
of some really bad financial straits, which is going to
happen to a growth free store when and when it's
not operational for six weeks. I think it's an inspiring story.
Did you listen to the Harvard of the MIT Business
School professor we had on last hour?
Speaker 6 (28:11):
Yeah? Oh no, no, it was fantastic. Uh your interview
with him, and uh, you know it's he I'm not
surprised that it's a big case study. I will tell
you that it's I was moved by by the loyalty
back then, and I was moved myself, and so I
would I would go to Shaws.
Speaker 2 (28:32):
Now.
Speaker 6 (28:32):
I used to work at Shaws in Burlington a couple
of years two thousand and four to two thousand and six.
Albertson's bought them in probably oh five or possibly oh six,
it's one of one of those years. But but uh,
yeah's an enormous company. And they never had the prices
as good as as market basket good stuff at Shaws,
but you're paying way more. But I had to bite
(28:53):
the bullet because I got a principle. Yeah you know,
I don't can't. I just had to do it.
Speaker 1 (28:59):
And it was so The thing that bothers me about
Shaws and I have shopped in Shaws and Star Market
is not only well do you have to have like
your loyalty card or whatever, but now they make you
download an app and you will see if you are
able to download the app successfully and navigate around this app,
(29:22):
which is impossible to utilize, then you can get items
at a reduced rate. It is insane. It is insane
if you want to treat your customers that way, that
they have to go through some sort of your gymnastics,
mental gymnastics to get a fifty cent break on an item.
You're just going to drive customers away. It's as simple
(29:44):
as that. And exactly, I go into grocery stores all
the time, and the fact of the matter is that
most people in grocery stores are people who are older,
people who are shopping for themselves, shopping for their families.
I don't see many twenty somethings pushing a grocery CA card.
They're they're all ordering, you know, online, or they're having
an uber driver pick up there. That's fine for them,
(30:06):
But Shaw's and Starr owned now by Albertson, will eventually
put themselves out of business if they don't smart enough.
Speaker 6 (30:16):
I think you're right, No, I do think. And those
stupid little car gets stick on your keychain as there
was a car, do you put one on your keychain
that was fullish? Anyway? Market Baskets stayed clear of that.
They never did that.
Speaker 1 (30:27):
And well, the better no, the better solution is no card.
Just get the best prices you can to every customer.
That's number one. But if you're going to do a
card and say and try to make incent people to
come back to the store because they think they're getting
a little bit of an additional break. That's fine, But
when you incorporate the idea of some sort of an
app that you have to pull down from the internet,
(30:50):
and then you have to figure out a way to
to to navigate the app, and they keep changing the
app every two or three weeks, it is mind boggling.
It is frustrating, and it is it makes you dislike
the store. You no longer feel neutral about it, you
feel positive towards to It's a store like Demulas, which
(31:11):
is giving the best prices they can under the circumstances.
And now in order to even try to replicate come
close to market Basket, you've got to download an app
and figure the app out, and they're going to change
the app every two or three weeks. It's like they're
playing a game of cat and mouse with you, and
you're the mouse and the other cat.
Speaker 6 (31:30):
Right. No, it's punishment, like the extra four percent over
every million you make. I mean, that's a bigger issue,
but not really when you're talking middle class and fixed incomes,
but it is, you know, it's more money, but that's ridiculous.
You know it should be the same. Five percent is
going to add up when you get into the millions.
I just wanted to say one thing before you go
(31:50):
that I was very impressive during COVID lockdown. Those young
kids were amazing. It's almost like their military service. I
don't mean because you're a veteran and I appreciate your service,
but those young kids, they had to wear masks, people
holding toilet paper. At that time, you know that'd taken
too much. They had to put limits on. You remember
(32:11):
it all. It was a few years ago, but those
kids worked so hard. I felt bad from Ice talked
to me, I've been on. They'd be like, I've been
on eight hours now and young kids, and I'm just
saying it. I was impressed. I totally I was impressed
at the time.
Speaker 1 (32:27):
All right, Rick Is always appreciate your calls.
Speaker 6 (32:29):
We'll talk soon day, you bet.
Speaker 1 (32:31):
Thanks quick break. We got three to we'll probably wrap
it up, and I think we're going to go to
our last topic of the night, which will be if
you had a chance to ask Vice President Harris a
question about her presidential candidacy. What would it be that's
going to be after eleven don't call on that. Now
we got Geene and Rockland, Brad and Marlborough and Barry
in Norwell coming up on the other side of the
(32:52):
break here on Nightside.
Speaker 2 (32:54):
Now back to Dan ray Mine from the window World
Nightside Studios.
Speaker 1 (32:58):
On w b Z the News. Sorry we were going next.
Let's go to Gene in Rockland. Gene, welcome back to
night How are you, Jane.
Speaker 9 (33:06):
I am very good.
Speaker 7 (33:07):
Dan.
Speaker 9 (33:07):
I am so glad that you have talked about this.
Speaker 2 (33:11):
I have been.
Speaker 9 (33:12):
Waiting a long time for somebody to bring this up
about their lousy app in Shaws, and not only in Shaws,
but a few other supermarkets too that have trailed behind Shaws.
I've called your phone many times on other issues, but
this one is really you really hit it on this one.
I'm going to tell you that is the worst app
(33:32):
that they could do at Shaws. It's cost them a
lot of business. They don't know it. And I can
remember when Big White opened in Norwell and they had
you sit down and fill out a cod and everything.
Guess what they're doing the same thing. You know, everybody's
following this pace and they don't realize how much money
(33:53):
they're costing themselves. You're talking to somebody that has twenty
two years in retail with one company in twenty eight
years with retail in another company. So I know what
I'm talking about, and I'm going to tell you a
few other things that are going to kill them too.
You take Walmart and you have all those people standing
in line. They have no registers open, and everybody's going
(34:15):
through and scan it. And I can't even tell you
the theft that's going on there. I see it with
my own two wives, and I'm like, I can't believe it.
So I so appreciate you bringing this up and market
basket they open one up and hear and over. I'm
in there twice a week. I listen to you on
my way down when I go grocery shop, and I
hit there around eight thirty. I'm telling you, that's the greatest,
(34:39):
the greatest steward that you can imagine. I see the
kids there, and when you're in retail, you notice things,
and the people there are unbelievable and the store is immaculate.
I can't say that for other retailers. You know, it's
just really sad.
Speaker 4 (34:56):
That I'm in this period.
Speaker 9 (34:58):
Of the country and they do things and all of
a sudden. You know, here for a year and a half,
the prices go way up. They don't have restrooms. Different
things like that. You should do a show on how
bad we have, how some retailers and how bad they are,
because we have a few in our local areas, in
(35:20):
good sized ones too. And I went in one and
they don't even have restrooms, have been broken down for
a year and a half and it's in a well
known plaza. Okay, so it's really all right.
Speaker 1 (35:30):
You may have given me another idea, so you keep listening, Gena.
Speaker 9 (35:34):
Next, do another show on how bad they are some
of these retailers and they're coming in and they're making
oodles of money and then they say see you later.
Speaker 1 (35:45):
All right, all right, thank you very much. Jean. Let
me go next to Barry in Norwell. Barry, we're down
on the south shore a lot tonight.
Speaker 10 (35:53):
How are you.
Speaker 1 (35:55):
I'm doing great?
Speaker 10 (35:57):
Yeah, I'm the bookstore guy. But before I owe a
books shre, I worked in market Basket.
Speaker 1 (36:01):
Yeah, okay, bore the bookstore guy in Newton who I
still haven't gone to visit yet, but I will.
Speaker 10 (36:08):
Cover the uh. The reason why I worked there was
all during COVID. UH we waited and waited for it
to open, and they partially built it and finally when
it was winding down there, uh, it wasn't opening, and
they were saying people said, Oh, it's because they can't
find enough people. Says, I'll go down there and work myself.
I walked in, I got a job. We wanted to
(36:30):
work to open because, Uh, I don't want to say
anything bad about Shaws. These are the nice people, but
there were problems there and so we were anxious this board.
We wanted a new store. So I walked in and
got a job in the meat department one day. And
the people worked there, Yeah, really fun, really nice people.
And the meat they have prime rib and everything prime.
Speaker 1 (36:50):
And what what town are you talking about now, nor
Nover Hanover? Okay, that's close to know all right?
Speaker 10 (36:57):
When that opened?
Speaker 1 (36:58):
Uh was that a period of time when the closed
that while you were no.
Speaker 10 (37:02):
I created the bookstore while I was working at markets.
Speaker 1 (37:06):
Okay, you that was your side hustle. Now's your full time.
Speaker 10 (37:10):
Yes, that's right. And Uh, the story I wanted to
tell is when we first got there, when I first
worked there, the CEO came by to tour it and
he had his entourage and he went from station to station.
He came to the meat department and he shook my
hand and he asked me what I did before. I said,
I drove a cab in Boston, and uh. He was
(37:33):
very you know, geice and uh. Then he came back
several weeks, maybe a month later again for a tour,
and he came by and he remembered who I was.
He's a story like a like a seasoned politician, very
warm feeling you get when somebody remembers you like that. Yeah,
(37:55):
So I just wanted to say the camaraderie there I
think started as a top a feeling of it.
Speaker 1 (38:01):
Has it has to Yeah, And he said, if you
are the CEO of some company, you set the example
of how you carry yourself, your demeanor. Do you look
through people, do you look past people? Or do you
look at people and engage with them and ask them,
what's your name? My name is Arthur T or whatever
that person's name is. You put them on the same
(38:23):
level as you. They're working for the same company. You're
making a heck of a lot money, much more money
than they make.
Speaker 10 (38:30):
But and but, like you said, the simplicity of it,
you know, stupid apps or cupidon. Just pay it and
then you don't have to buy four cases of coke
to get a six pack.
Speaker 1 (38:45):
Or you know, well that's the other thing now particularly
uh if you buy your five cases, you'll get five free.
Who buys five cases? Who buys four cases? Ef you're
going to do that? Yeah, fill up your refrigerator and
everybody can drink orange juice until it goes bad. Hey,
(39:07):
Barry is a close early.
Speaker 10 (39:10):
I liked it when I worked there, but not now
I work late.
Speaker 11 (39:13):
I wish it was.
Speaker 10 (39:17):
Like records of books.
Speaker 1 (39:18):
Tweet I will, I will, I promise that I'll be
there doing Brad and Marlborough. Brad, you were next to.
Speaker 3 (39:24):
Night side Dan.
Speaker 11 (39:26):
How you doing.
Speaker 1 (39:27):
I'm doing fine tonight, Brad. What's going? What's on your mind?
Speaker 6 (39:31):
Yeah?
Speaker 11 (39:31):
I just want to share my personal experience. Uh as
gen z Uh, I'm pretty savvy with the technology and
the apps that they got these days. And when we
were on maternity leave last year when my daughter was born,
we had to use the instacart to order groceries. The
first couple of weeks we got home from the hospital
(39:54):
and we actually ended up getting something from Shaw's probably
about a week's worth of grocer trees. And when it
got to our house I got to live in, and
it was from Shaws and the chicken was two weeks old.
Tho it was past two.
Speaker 1 (40:11):
Oh that's why I never have done that I and
I never will. My daughter does some things like that.
But I like to go and pick out my vegetables,
pick out my fruit, make sure that that they're not spoiled.
And oh, that's a that's a horrible story. How old
your daughter, Barry Brad.
Speaker 11 (40:31):
Excuse Yeah, she's one years old?
Speaker 1 (40:34):
Now, Wow, so you're you You said your gen z.
Is that what you are?
Speaker 3 (40:39):
Yeah?
Speaker 11 (40:39):
I was born in nineteen ninety seven, which is the
first year at gen Z.
Speaker 1 (40:43):
Wow, you're a young So you're a dad at twenty
seven years of age.
Speaker 2 (40:48):
That's right.
Speaker 1 (40:49):
Well, congratulations. What's your daughter's first name? Will give her
a big shout out here all over the country.
Speaker 11 (40:54):
Yeah, her name is Charlotte.
Speaker 1 (40:56):
Charlotte. Well, Charlotte's going to be a beauty. I'm sure
she is a beautiful child. And you're gonna have so
much fun with Charlotte. Uh and uh, eventually you'll you'll, you'll, you'll,
you'll say to her, any guy you're going to date,
you got to bring him home first and meet me.
I can just see that happen.
Speaker 3 (41:13):
And Okay, you got that right.
Speaker 1 (41:16):
Hey, Brat, thanks man. I so appreciate you all. And
uh again, congratulations to you and your wife on Charlotte.
Speaker 11 (41:25):
Hey, uh, I don't mind answering your next question too,
if you've still got a couple of seconds there.
Speaker 1 (41:31):
Okay, sure, what question would you want to ask the
vice president if you had a chance to Yes.
Speaker 11 (41:36):
So, if I got a chance to ask the Vice
president of question, I'd ask her what gave her the
right as Attorney General of California to send people inmates
who are convicted of mind their possession charges of marijuana
to the front lines of the forest fires to be
condemned to death.
Speaker 1 (41:56):
That's a great question. That's a great question. We won't
be interviewing her here on nightside, but uh, that starts
us off for the next hour. Brad, I love the question.
That's a good one. I forgot that one, actually, Thank
you so much.
Speaker 11 (42:13):
Thank you, Dan.
Speaker 1 (42:13):
Talk to you soon, all right, Brian and East Boston.
You stay there, we'll take you on the other side.
I think we're gonna I love this topic, but I
think we're going to switch to our other topic, which
is and by the way, vice President had her first
interview and it was softball, after softball, after softball, So
I want to I want to make the questions a
(42:35):
little tougher. What would you ask the Vice president if
you had been in Dana Bash's shoes tonight softball after softball,
after softball, as far as I could see back on nightside,
right after the eleven
It's night time. We're talking about the tenth anniversary of
the the battle over market Basket. I'm sure those of
you who are from the area will remember this pitched
battle between two cousins, rd T and RDS de Mulis,
(00:22):
And it turned out that one of them prevailed, largely
in part because of his loyalty to the To the
members who worked at market market Basket, They're not there
was a non unit. I still believe it's a non union,
a group of workers, but they were very loyal. They
walked out when he was dethroned from the board of
(00:45):
directors as the president of the company by his cousin. Uh.
And we're looking back at have what made what is
made market Basket so successful and should other American companies
follow suit? Basically, treat customers like they're valued. I mean
(01:07):
it's pretty simple. Uh. You can get good service in
a lot of you know, smaller stores, okay, and in
certain smaller restaurants. But I don't think there's any grocery
chain in Massachusetts that treats its customers not only from
a from the price point of view, but also from
(01:29):
just the shopping experience point of view as well as
market Basket and feel free. If you want to stick
up for another grocery chain, feel feel free. But ten
years on, market Basket is still going strong. Where we're
going to go next, let us go to a Dave
in Barrington, New Hampshire. Dave, you are next on nightside.
Speaker 2 (01:49):
Welcome, Hi Dan, thanks for taking my.
Speaker 1 (01:52):
Call, Thanks for calling in.
Speaker 3 (01:53):
Go right ahead, so well.
Speaker 1 (01:55):
I am.
Speaker 2 (01:57):
I live in Barrington, New Hampshire now and we do
have a local mind Basket and I continue to go there.
At the time of the situation ten years ago, I
lived in Massachusetts, a little bit west of Boston, out
in Bolton, and we shopped at Mark Cabasket and enjoyed
our experience there. But I was absolutely amazed when that
whole situation happened and I saw the loyalty of the
(02:21):
employees that they would go on strike for their CEO.
I remember thinking, wow, I mean, that place must be
a fantastic place to work to have that kind of
loyalty from your employees. And unfortunately I didn't hear your
whole discussion with the professor from MIT. I'm actually an
alumni from Sloan from more years ago than I care
(02:45):
to admit. But I remember saying to my wife at
the time what that was going on. I said, this
is going to be a Sloan in Harvard business case.
There's no doubt in my mind that they're going to
many articles and business cases about this kind of employee loyalty.
Speaker 3 (03:04):
So uh.
Speaker 1 (03:06):
The professors from Sloan was named Professor Thomas K. H
A n H. And he did do the case studies
quoted in the in the Globe today. So you don't
know if he was teaching there when you were there.
He's an emeritus at this point, professor professor.
Speaker 2 (03:24):
Yes he was. He was, he was a professor I had.
I don't have any you know, close connection to him
at this point. I'm sure he wouldn't know who I am.
But yes, he was there at the time, and uh
when I was there. So uh, like I said, it's
more years ago than I care to admit, but uh,
you know so, so I thought about your question. I said,
(03:44):
why do I still go to market basket? What is
it about it that I see from a customer standpoint?
And I think, you know, certainly, the selection of food
is good, the quality is good, the produce is good. Uh,
And so I'm always and the prices are are are
certain competitive. I'm not always looking for the cheapest thing ever,
but they're certainly competitive. But I have to admit the
(04:06):
the just the atmosphere in the store is positive, is
always positive. My experience has always been great. And like
several of your other college have said, you know, if
you ask somebody for help, they will go out of
their way to walk you right to the item you're
looking for. And I'd just tell you, yeah, I think
it's an aisle six. They will take it to you
and show you where it is. And it's just that
(04:28):
kind of an attitude that that comes from, you know,
how how they're treated and how they're treated directly goes,
you know, cascades down to how they treat the customers.
Speaker 1 (04:41):
It's a happy employee.
Speaker 4 (04:43):
Uh.
Speaker 1 (04:43):
And if you're proud of the place you work and
you're proud of the way you're being treated, you're going
to pass it on. I mean that's and that was
what the professor emphasized that and why more companies don't
inculcate that attitude with their employees.
Speaker 2 (04:57):
Yeah, I was. I was extremely impressed with and so
you know, once once that situation happened ten years ago.
You know when when the you know, they reinstated Arthur
t and and and the employees came back and the
customers went back. Because I also didn't go to the
store while that was going on. Uh, in support of
the CEO and support of the employees. UH, I started
(05:19):
paying attention to you know, Okay, what is it about
this place that makes it different? And you know some
of the things that I've just said, as well as
the others, I think we're are part of that that
that lesson. But I agree, you know, other many of
the stores, and not just grocery stores, should be seeking
to understand how the culture there and trying to replicate
that in their businesses because they certainly have the loyalty
(05:42):
of the employees and their customer base.
Speaker 1 (05:44):
All Right, I appreciate you taking the time to call in, Dave,
Thanks for listening, UH.
Speaker 2 (05:50):
Call your question all right, Thank you, good night.
Speaker 1 (05:53):
Let me get Beverly in here from Revere. Beverly you
were next time nights. I go right ahead. You have
thoughts on market Basket or on growth market Basket or
grocery stores generally, I.
Speaker 5 (06:03):
Can I gotta tell you, I'm an old Demolis person
nineteen trifty six and haybro.
Speaker 1 (06:15):
Wow, Well, dems can't correct me if I'm wrong. But
Demolis became market Basket, right.
Speaker 5 (06:21):
That's right. I moved out to Chelsea Ebett Rebem nineteen
fifty six. There was no Demolas, no market Basket. I
was lost. When market Basket came to redeem Ebert Mauldon,
I was, I was so happy.
Speaker 1 (06:44):
Oh that's great, that's it's it's amazing how you get
comfortable with a store and uh and the way you're
treated in that in.
Speaker 5 (06:52):
That store, they were good in nineteen fifty six when
they had the problem what ten years ago?
Speaker 1 (07:02):
Two? Yeah, no, I know, but guess what, they survived
and they are now prospering and they're they are back
in the game.
Speaker 3 (07:12):
It's just they were previous.
Speaker 5 (07:15):
Carla said it all.
Speaker 1 (07:24):
There, Cala, Yes, David from Barrington, New Hampshire. Okay, then
we'll let you Okay, all right, Beverly, thank you for
your call, and thank you for checking in from Revere
with us tonight, talk soon, Okay, bye, thank you, Beverly,
good night. UH we can continue this. I enjoy talking
(07:44):
about your consumer experiences because I'm a consumer as well,
and I always like to kind of figure out if
my audience is on the same wavelength as I am.
So if you want to tell me that you've had
great experiences, said some other supermarket, you can do that.
I think that as I've said that, I think that
(08:07):
Shaws and Star Market are now overly reliant on their
app Now again, they have been bought by a company
called Albertson's, which is out of the Northwest. I think
they're out of from Idaho or Washington State. But it's
not market basket, and as a matter of fact, it
is so confusing, at least for me. You don't have
(08:31):
as many choices where I spend the summer as you
do where I spend the balance of the year. So
feel free join the conversation left to hear from you.
It's ten years ago. It seems like yesterday. Well it
doesn't seem like ten years It seems like maybe if
someone said to me, when was the market basket problems
that big, big, big story, I would have said five
(08:51):
years ago, maybe six at most ten years ago. Time
fivees six, one seven, two, five four ten thirty six
one seven nine three. Coming right back.
Speaker 2 (09:03):
Now back to Dan ray Line from the Window World
Night Side studios on w b Z News Radio.
Speaker 1 (09:10):
Okay, back to the phones, talking a little bit about
Market Basket. Jeff is in Lenox, out in the Berkshires. Hey, Jeff,
welcome to night Side.
Speaker 3 (09:19):
Hey, how are you doing?
Speaker 5 (09:20):
Dan?
Speaker 3 (09:20):
Good? Good, good, good good. Listen. I'm I'm on my
way back home, my way back home now. But I
just left Market Basket. I stopped there cat in groceries
and I'm bringing them back home.
Speaker 1 (09:36):
How far back? How far is home from Lenox? Jeff?
Speaker 3 (09:39):
If I could ask, two and a half hours one way.
Speaker 1 (09:43):
So you live in Massachusets.
Speaker 3 (09:45):
Thirty miles from I'm thirty miles with already in New York.
Speaker 1 (09:50):
Yeah, right, that's that's where Lenox is. So where are
you headed? Where's home?
Speaker 3 (09:55):
I'm hitting I'm hitting back there now. I just came
into Boston. I just came in the Boston. I was
in the North Shore. I was I was in Uh.
I was in Uh. Actually I was in Woburn.
Speaker 1 (10:09):
So I'm confused. Home is Lennox. You're not calling from Lenox.
Home is Lennox.
Speaker 3 (10:15):
No, no, no, no, no, I'm on my way back
to Lenox now from from Woburn.
Speaker 1 (10:21):
No, no, I get that. But what I'm saying, is
you're you're saying you're driving home. You're driving home to Lenox, correct,
got you? Okay, that's all I thought.
Speaker 3 (10:30):
I said, right, yes, all right, I got it.
Speaker 1 (10:34):
So you flipped this on and you you just uh
did you.
Speaker 3 (10:38):
Whenever you come this way on the way home. And
I'm saying, I've got to call. I've got to call
because I remember during during the strength, these people were
out there. And one thing is my family from my
in laws are from Chelsea. Okay, And and that's you
(10:58):
know that. You know the joke that and Chelsea is
you can get in the store, but you can't get out.
It is so crowded all the time, doesn't matter what
time could should be. Yeah, but the way, but the way,
the way that this just like the other caller said,
there's a vibe when you go in your store. When
(11:20):
I went into the one into the one in the Revere,
because I used to live in Salt, I mean, uh
in Saugets. I know thee I know the workers there.
And I had a lesson with my daughter because I
told her, listen, go and bag the go help them
bag the groceries. And she says, oh no, they got
people to do that. I'm saying you never. There are
(11:43):
three people that you don't mess with. The ones to
fix your food, the one that fixes your car, and
the one that that bags your groceries. They'll put the
hot chicken on top of the ice cream. They'll put
the ten pounds of potatoes on top of your potato chips,
and the bread and the eggs.
Speaker 1 (12:03):
Let me tell you something. Let me tell you first
of all, I bag my own groceries when I go
to store to the stores because I like the geometry
of it, the idea of, you know, packing a bag
so that all the space is used. You don't make
it too heavy, you don't make it too light. If
you need two bags, you need two bags. So yeah,
I'm with I'm with you on that. Jeff and I worked.
Speaker 3 (12:25):
Listen, it's a skill. It is a skill to pack
grocer properly.
Speaker 1 (12:29):
Yes, sir, Yes, sir. And I did it as a
young kid. When I was fifteen or sixteen, I worked
as a bag boy at stopping shop. It's probably the
first job, real job that I had where I got
a paycheck in my hand, as opposed to a few
bucks for cutting someone's lawn. So look, have a safe
ride back to Lenox. We'll keep your company all the way. Okay,
you've got it.
Speaker 3 (12:49):
Good enough, Dan, great show, good stuff.
Speaker 1 (12:51):
Thanks Jeff, talk to you soon. Okay, I'm gonna keep rolling.
He're gonna go to Helen in Canton, Massachusetts. Hey, Helen,
how are you tonight?
Speaker 6 (13:00):
Hi?
Speaker 5 (13:00):
Hi?
Speaker 4 (13:01):
Hi Dan.
Speaker 7 (13:02):
I haven't called for a while, have you been.
Speaker 1 (13:05):
I've been great. Welcome back a stranger.
Speaker 7 (13:08):
I know, I know, thank you. It's just hard for me.
I told you I work overnight, so I run into work.
Sometimes I want to call, but I don't have time
to wait.
Speaker 1 (13:17):
Well, we've got you now. So what's your experience with
market basks?
Speaker 7 (13:20):
I was, I love Market Based. We have a family
history with them. We're he've been friends with the family
for years. Uh, not myself, but my father was like
really good friends with the owner of the senior.
Speaker 3 (13:33):
So.
Speaker 7 (13:34):
But when when I went in there a couple like
a few months ago, I asked one of the kids
there working at the register, I said, how do you
like working here? I said, he said he loved it,
And I said how's it pay? Because I was going
to try to get my son a job there, And
he goes it's okay, it's fine, he goes. But it's
not bad. It's just they treat us so well. Here,
that's what he loved about it. They the owner owners
(13:55):
like treat them like human beings.
Speaker 4 (13:57):
You know.
Speaker 1 (13:58):
Well, sometimes that more owners of businesses should understand that
and realize that their workers are their representatives to the public.
When you go to the store, you're never going to
meet the owner, or you might one day out of
the year, but you're going to meet an employee two
or three occasions as you walk through that store. And
(14:19):
those are the people that are going to represent your
own store. Yep.
Speaker 7 (14:23):
And that's what does the dedicated employees, I mean, you know.
Speaker 1 (14:29):
And and a paycheck's a nice thing, but a patter
on the back, a word of encouragement will do more
to inspire an employee to work harder and to do better,
I think than than just about anything. The fact that
someone recognizes that, hey, you're out there trying to represent
the organization.
Speaker 2 (14:47):
Well, couldn't agree exactly.
Speaker 7 (14:50):
Well, I love the subject. I'm glad you had it
on so well.
Speaker 1 (14:53):
Yeah, I just figured tenth anniversary it might be a
nice fun topic. On a late August Thursday night, to
talk about it. You heading in work.
Speaker 7 (15:01):
I am actually I'm waiting outside to go park in
the garage.
Speaker 1 (15:04):
Well, thank you, thank you for waiting and being patient
for us.
Speaker 7 (15:07):
Okay, thanks Dan, and I love listening to you every night.
Speaker 1 (15:11):
Well, I appreciate it so much, hell and I really do.
There are a lot of people out there. There are
a lot of Helen's out there, and uh no, but
there's a lot of Helen's, and there's a lot of Maureen's,
and a lot of Joe's, and a lot of rich
and a lot of everybody. Uh And I'm absolutely truly
honored to think that you would actually turn my show
(15:33):
on whether you're at home or in the car, because
that's a choice. And I really think.
Speaker 7 (15:40):
You make my night every night.
Speaker 2 (15:41):
Thank you.
Speaker 1 (15:43):
That's that's the ultimate compliment. Thanks so much. We'll talk again,
have a good night too.
Speaker 4 (15:48):
Bye.
Speaker 1 (15:50):
I got to tell you, I mean that honestly from
the from the bottom of my heart. The fact that
you have so many entertainment options and you stick with
us on Night Side, it blows me. Way. Let me
go next to Maureen in Brockton. Maureene, welcome back to Nightside.
Speaker 3 (16:06):
How are you hi?
Speaker 4 (16:08):
Dan? Good thank you, and thank you for taking my call.
I'm going to make this real quick because I don't
want to I want everybody to get the chance. So
you had originally talked about what you had mentioned like
grocery store loyalty, et cetera. My late mother was probably
a She really enjoyed stopping shop. So for years you
(16:30):
would get a good bargain, you would get the price,
the food, the value. I was living in Brighton before
I moved to Brockton, and now that I live in Brockton,
they're closing the stopping shop. But the quality and what
it's not the same the stopping shop.
Speaker 2 (16:47):
So but.
Speaker 4 (16:51):
I do find the value at market basket. There is
one over in the Westgate Mall. It is a little
further than where I'm you know, to go past stocking shop.
But but I but again, like everyone else has said,
I show up the value. I'll shop the flyers if
something is on sale at door a and there's something,
(17:15):
I mean, and I'm not going that many that farm,
you know, that far to travel. But and that was
something that my mother instilled in me many many years ago.
As far as you know, uge she raised seven children,
so she only had so much money to be able
to stretch, you know, to be able to get the groceries.
So I think that's what was instilled in me. So
you really have to you know, I've always had good
(17:39):
good luck.
Speaker 1 (17:40):
Well, here's what I like it. And here's what I
like about. One of the things I like about Market
Basket a lot of the other grocery chains. Uh, they said,
get your loyalty card. Okay, And so you've filled out
a form and you've got a loyalty card and you
put it on your key chain. I'm sure you've done
that with some groceries, right right. Okay. Then they it
(18:03):
wasn't enough to have a grocery a card, a loyalty card.
Then they said you got to download the app. So yeah,
you download the app, which is impossible to navigate. Okay.
So now you go through the store and you realize, oh,
I can get it that that's on sale, but with
the digital coupon. But I kind of get the digital
(18:25):
coupon because the app is so confusing. It just leads,
it leads you in circles. So what they have done
is a lot of these stores and they're not listening
to me. And if they were giving them million dollars. Advice,
get rid of the loyalty get rid of the apps.
Stick with the loyalty card. So if if if a
customer is willing to carry your stupid plastic card around
(18:49):
on their keychain, that will make them more like and
you give them a little bit of a break every
time they go to the store. You're going to have
them coming in the store frequently. You don't need to
to make them go to an app to figure out
what's on sale this week and what they use. And
you got to you've got to go through if you're
lucky enough to get to it, you got to go
through one hundred and seventy five different items, ninety five
(19:13):
percent of which you've never bought in your life.
Speaker 4 (19:16):
And it's and it's and it's funny you mentioned that.
And I'll make this quick because I know there's other
folks that want to call, they want to speak with you.
But I had a conversation and again, you know that
we've got wonderful employees at the stopping shop that's closing
on Montella Street in Brockton, and my hot breaks for them,
especially the ones that live close by that they can
(19:36):
walk to the store. And now right now now they
have to depend on traveling. I spoke to a gentleman
who used to work. They used to have a store
in Holbrook and then they closed Holbork and then they
were opening Brockton. And I talked to this gentleman.
Speaker 1 (19:49):
I said, I.
Speaker 4 (19:49):
Remember you from Holbrook. Now you're in Brockden and he
and we're talking about the digital coupons, and he he
just rolled his eyes and he said, he goes, why
don't they just he goes, coupons, get rid of them
because there's more, Like you said, there's more problems even
if you downloaded. Yeah, I had, I had, but the
people there were so nice at Stop and Shop that
(20:12):
they would say, oh, I can give you the adjustment.
I'll give you the sale price, you've got the coup
you've got the receipt. So but again I I do.
I do like market Basket. I like all the because
market Basket and all the and brock in Are you know,
they're in the same Westgate mall, so it's very convenient.
But but market Basket, you know, that's that's that's going
(20:33):
to be my store.
Speaker 1 (20:34):
Yeah, it's I wish there was one. I'm you know,
out of pocket during the summertime, so I don't have
one really near me. But during the rest of the year,
I will drive to walk to the store and Wallfan,
which is about fifteen miles from where I live. Uh
you know, maybe maybe once every two weeks, and I
will load up on a lot of items that I
(20:55):
know I can get with substantial savings at at market Basket.
So that's that's my store. And I just wish that
someone from Shaw's uh in Star would listen to my advice,
which is have loyalty cards, but forget the stupid digital
app and the coupons and the QR codes because a
(21:16):
big majority of your customers have no idea what's what
to do with them? Okay, and you're driving people away,
but that's you know. They're they're owned by a big
groceries chain called Albertson out of somewhere in the Great Northwest.
I'm not sure if it's the state of Washington or Idaho,
but they have no clue what's going on here in Massachusetts.
Speaker 4 (21:39):
Maureen, is all I agree with you.
Speaker 1 (21:42):
You don't need to have a loyalty cad Tonight's that.
But you're one of my most loyal listeners, and I
can't tell you much.
Speaker 4 (21:47):
I appreciate you well, thank you so much. I appreciate listening.
And I'm going to let the next person go on.
Thank you.
Speaker 3 (21:51):
Have a great night.
Speaker 1 (21:52):
Dan, thanks Marian. Okay, well we'll get to the next person.
But after the news at the bottom of the arts.
Now ten thirty two, six one seven two. Those lines
are now awful. However, there's two lines open at six seven.
I think it's great. We've talked about Market Basket and
some of the other stores. I'm trying to help Shaws
(22:13):
in Star but they they don't they don't get it.
They don't get it. And if you're a big fan
of Shaws or Star Market, feel free to join the conversation.
If you're a big fan of any of the other stores,
I think market Basket, at least with my audience, is
the leader of the pack. Back on Nightside after this.
Speaker 2 (22:34):
You're on night Side with Dan Ray on Boston's news radio.
Speaker 1 (22:39):
All right, let's keep rolling here, all of us. A
couple of folks dropped off. We're talking about your grocery
store shopping. Obviously, with inflation as high as it is,
there's nowhere where inflation is more obvious than inside a
grocery store these days, because items that a year ago
were are now three seventy nine and you think to yourself, well,
(23:04):
you know it's only eighty cents more. Well, yeah, that's
a that's a that's a twenty five percent increase. Or
items that were two point fifty now are three eightyen
I mean it, just it you. If you shop in
any grocery store, any grocery store, you're going to feel
the bite of inflation. Let's go to joe In Lynn. Joe,
(23:26):
you are next on Nightside.
Speaker 8 (23:27):
Thanks Dan for taking my call. This is an unusual
show and I like it tonight especially. My favorite store
is Market Basket is you know, I can't see and
they helped me out. I don't know whether you have
a cafe in Waltham or not, but I sit there
and get ice coffee and I do shopping with them.
They help me bag. I'm not as good as you.
You have to give us some bagging lessons. But one
thing I want to say with the Market Basket people,
(23:50):
I left a toilet paper at the store by accident,
and they brought it to me and I complimented them,
and the CEO and I guess you've read the book
about market Basket called me and sang to me, and
you don't get many calls from CEOs because I've read
the book. It's a horrible what he went through was
his family, mister Dumuz and he called me and sang.
Speaker 1 (24:10):
Really was was that relatively recently.
Speaker 2 (24:14):
Last year or the year before?
Speaker 1 (24:15):
But that's what all I'm saying is he survived again.
There was this whole corporate board of director's fight which
which he ended up getting tossed out on his ear.
Speaker 8 (24:26):
And he he eventually bar his cousin out. But their
their enemies, that they're hatred in the family and the shop.
Speaker 1 (24:37):
And show what I was trying to say, Joe, let
me finish if I could. What I was trying to
say was that he was the top dog, and all
of a sudden his cousin, who was also on the board,
was able to convince some other board members. So it
was like this, there was an inter family squabble and
it was a board takeover. So Arthur T, the guy
(24:57):
who eventually prevailed, prevailed. He got, you know, shown the door,
shown the door, which is why all the employees walked out,
and then the customer stayed away, and eventually, after six weeks,
the cousin who had won had to basically, you know,
give it up. An amazing story, an amazing.
Speaker 8 (25:16):
Sir Arthur T bought him out and I read the book.
Speaker 2 (25:20):
It's horrible.
Speaker 8 (25:21):
There's hatred of the family now, but that's the way
it is like in my family. But mister T was
very nice. I hope to meet him someday. He comes
to different stories.
Speaker 2 (25:29):
You got to give us a.
Speaker 8 (25:29):
Bag lesson and tell me does your one in Waltham
have a nice cafe with a TV?
Speaker 1 (25:34):
I was going to respond, I was going to respond
to that. I have seen it. I've never been in it.
It looks it doesn't look what you call to be luxurious.
But there's a coffee stand and you can buy you know,
some some sort of a muffin or some sort of
a breakfast item. I think it's ninety nine cents. So
it's very convenient and it's not all that expensive. And
(25:55):
so people if they want to spend twenty minutes and
have a cup of coffee and the muffin of some sort,
they get their day going. It would be wonderful. Joe
the one time Lin and be able to do that
on an occasional basis.
Speaker 8 (26:11):
One quickie. The one in Linn has a kitchen. You
can have meatloaw, salad, pizza, hamburgers. It's a little bigger,
but they're very nice people there.
Speaker 1 (26:18):
Absolutely. Joe will talk one brief.
Speaker 8 (26:23):
I only had trouble once I could someone couldn't speaking
as they got someone else for me.
Speaker 2 (26:27):
But they're extremely nice.
Speaker 8 (26:28):
Thanks, take care, Thanks.
Speaker 1 (26:30):
Joe, talk to you by body. All right, let's keep rolling.
You're going to go to Rick and Bill, Rick and Heyrick.
Welcome back.
Speaker 6 (26:35):
How yeah, Dan, how are you? This is a subject
that doesn't grind my gears like Tamala, you know what
I'm saying. But yeah, no, yeah, seriously, I grew up
going to Demula's as a kid. I grew up in Burlington.
A family of my parents are gone now, but there
was there's there's still six of us left. There's a
total of eight. Yeah, and that's my dad headed there.
(26:58):
I remember going in the seventies to Demula's. I am
seven hundred Plaza and I live close to there now.
But it's still good. You know, it's going to be
the best prices around with inflation. Obviously, meat has gone
up at the tea. Can't do can't roll up. You know,
he can only do the best he can. But they
try to keep their prices low. And I just wanted
(27:19):
to say that I boycotted in twenty fourteen. I would
go in the store just to take pictures of the shelves,
just to get a little document. You know, I've got it,
probably a half a dozen of them.
Speaker 1 (27:28):
Yeah, that's okay. And look, it's so great when there
is what people perceive to be an injustice and they
gather and they form a bond and they stick together
and they get a result that they wanted, which was
to get one man, Arthur t back in charge. He
(27:51):
stayed there and he apparently has brought the store out
of some really bad financial straits, which is going to
happen to a growth free store when and when it's
not operational for six weeks. I think it's an inspiring story.
Did you listen to the Harvard of the MIT Business
School professor we had on last hour?
Speaker 6 (28:11):
Yeah? Oh no, no, it was fantastic. Uh your interview
with him, and uh, you know it's he I'm not
surprised that it's a big case study. I will tell
you that it's I was moved by by the loyalty
back then, and I was moved myself, and so I
would I would go to Shaws.
Speaker 2 (28:32):
Now.
Speaker 6 (28:32):
I used to work at Shaws in Burlington a couple
of years two thousand and four to two thousand and six.
Albertson's bought them in probably oh five or possibly oh six,
it's one of one of those years. But but uh,
yeah's an enormous company. And they never had the prices
as good as as market basket good stuff at Shaws,
but you're paying way more. But I had to bite
(28:53):
the bullet because I got a principle. Yeah you know,
I don't can't. I just had to do it.
Speaker 1 (28:59):
And it was so The thing that bothers me about
Shaws and I have shopped in Shaws and Star Market
is not only well do you have to have like
your loyalty card or whatever, but now they make you
download an app and you will see if you are
able to download the app successfully and navigate around this app,
(29:22):
which is impossible to utilize, then you can get items
at a reduced rate. It is insane. It is insane
if you want to treat your customers that way, that
they have to go through some sort of your gymnastics,
mental gymnastics to get a fifty cent break on an item.
You're just going to drive customers away. It's as simple
(29:44):
as that. And exactly, I go into grocery stores all
the time, and the fact of the matter is that
most people in grocery stores are people who are older,
people who are shopping for themselves, shopping for their families.
I don't see many twenty somethings pushing a grocery CA card.
They're they're all ordering, you know, online, or they're having
an uber driver pick up there. That's fine for them,
(30:06):
But Shaw's and Starr owned now by Albertson, will eventually
put themselves out of business if they don't smart enough.
Speaker 6 (30:16):
I think you're right, No, I do think. And those
stupid little car gets stick on your keychain as there
was a car, do you put one on your keychain
that was fullish? Anyway? Market Baskets stayed clear of that.
They never did that.
Speaker 1 (30:27):
And well, the better no, the better solution is no card.
Just get the best prices you can to every customer.
That's number one. But if you're going to do a
card and say and try to make incent people to
come back to the store because they think they're getting
a little bit of an additional break. That's fine, But
when you incorporate the idea of some sort of an
app that you have to pull down from the internet,
(30:50):
and then you have to figure out a way to
to to navigate the app, and they keep changing the
app every two or three weeks, it is mind boggling.
It is frustrating, and it is it makes you dislike
the store. You no longer feel neutral about it, you
feel positive towards to It's a store like Demulas, which
(31:11):
is giving the best prices they can under the circumstances.
And now in order to even try to replicate come
close to market Basket, you've got to download an app
and figure the app out, and they're going to change
the app every two or three weeks. It's like they're
playing a game of cat and mouse with you, and
you're the mouse and the other cat.
Speaker 6 (31:30):
Right. No, it's punishment, like the extra four percent over
every million you make. I mean, that's a bigger issue,
but not really when you're talking middle class and fixed incomes,
but it is, you know, it's more money, but that's ridiculous.
You know it should be the same. Five percent is
going to add up when you get into the millions.
I just wanted to say one thing before you go
(31:50):
that I was very impressive during COVID lockdown. Those young
kids were amazing. It's almost like their military service. I
don't mean because you're a veteran and I appreciate your service,
but those young kids, they had to wear masks, people
holding toilet paper. At that time, you know that'd taken
too much. They had to put limits on. You remember
(32:11):
it all. It was a few years ago, but those
kids worked so hard. I felt bad from Ice talked
to me, I've been on. They'd be like, I've been
on eight hours now and young kids, and I'm just
saying it. I was impressed. I totally I was impressed
at the time.
Speaker 1 (32:27):
All right, Rick Is always appreciate your calls.
Speaker 6 (32:29):
We'll talk soon day, you bet.
Speaker 1 (32:31):
Thanks quick break. We got three to we'll probably wrap
it up, and I think we're going to go to
our last topic of the night, which will be if
you had a chance to ask Vice President Harris a
question about her presidential candidacy. What would it be that's
going to be after eleven don't call on that. Now
we got Geene and Rockland, Brad and Marlborough and Barry
in Norwell coming up on the other side of the
(32:52):
break here on Nightside.
Speaker 2 (32:54):
Now back to Dan ray Mine from the window World
Nightside Studios.
Speaker 1 (32:58):
On w b Z the News. Sorry we were going next.
Let's go to Gene in Rockland. Gene, welcome back to
night How are you, Jane.
Speaker 9 (33:06):
I am very good.
Speaker 7 (33:07):
Dan.
Speaker 9 (33:07):
I am so glad that you have talked about this.
Speaker 2 (33:11):
I have been.
Speaker 9 (33:12):
Waiting a long time for somebody to bring this up
about their lousy app in Shaws, and not only in Shaws,
but a few other supermarkets too that have trailed behind Shaws.
I've called your phone many times on other issues, but
this one is really you really hit it on this one.
I'm going to tell you that is the worst app
(33:32):
that they could do at Shaws. It's cost them a
lot of business. They don't know it. And I can
remember when Big White opened in Norwell and they had
you sit down and fill out a cod and everything.
Guess what they're doing the same thing. You know, everybody's
following this pace and they don't realize how much money
(33:53):
they're costing themselves. You're talking to somebody that has twenty
two years in retail with one company in twenty eight
years with retail in another company. So I know what
I'm talking about, and I'm going to tell you a
few other things that are going to kill them too.
You take Walmart and you have all those people standing
in line. They have no registers open, and everybody's going
(34:15):
through and scan it. And I can't even tell you
the theft that's going on there. I see it with
my own two wives, and I'm like, I can't believe it.
So I so appreciate you bringing this up and market
basket they open one up and hear and over. I'm
in there twice a week. I listen to you on
my way down when I go grocery shop, and I
hit there around eight thirty. I'm telling you, that's the greatest,
(34:39):
the greatest steward that you can imagine. I see the
kids there, and when you're in retail, you notice things,
and the people there are unbelievable and the store is immaculate.
I can't say that for other retailers. You know, it's
just really sad.
Speaker 4 (34:56):
That I'm in this period.
Speaker 9 (34:58):
Of the country and they do things and all of
a sudden. You know, here for a year and a half,
the prices go way up. They don't have restrooms. Different
things like that. You should do a show on how
bad we have, how some retailers and how bad they are,
because we have a few in our local areas, in
(35:20):
good sized ones too. And I went in one and
they don't even have restrooms, have been broken down for
a year and a half and it's in a well
known plaza. Okay, so it's really all right.
Speaker 1 (35:30):
You may have given me another idea, so you keep listening, Gena.
Speaker 9 (35:34):
Next, do another show on how bad they are some
of these retailers and they're coming in and they're making
oodles of money and then they say see you later.
Speaker 1 (35:45):
All right, all right, thank you very much. Jean. Let
me go next to Barry in Norwell. Barry, we're down
on the south shore a lot tonight.
Speaker 10 (35:53):
How are you.
Speaker 1 (35:55):
I'm doing great?
Speaker 10 (35:57):
Yeah, I'm the bookstore guy. But before I owe a
books shre, I worked in market Basket.
Speaker 1 (36:01):
Yeah, okay, bore the bookstore guy in Newton who I
still haven't gone to visit yet, but I will.
Speaker 10 (36:08):
Cover the uh. The reason why I worked there was
all during COVID. UH we waited and waited for it
to open, and they partially built it and finally when
it was winding down there, uh, it wasn't opening, and
they were saying people said, Oh, it's because they can't
find enough people. Says, I'll go down there and work myself.
I walked in, I got a job. We wanted to
(36:30):
work to open because, Uh, I don't want to say
anything bad about Shaws. These are the nice people, but
there were problems there and so we were anxious this board.
We wanted a new store. So I walked in and
got a job in the meat department one day. And
the people worked there, Yeah, really fun, really nice people.
And the meat they have prime rib and everything prime.
Speaker 1 (36:50):
And what what town are you talking about now, nor
Nover Hanover? Okay, that's close to know all right?
Speaker 10 (36:57):
When that opened?
Speaker 1 (36:58):
Uh was that a period of time when the closed
that while you were no.
Speaker 10 (37:02):
I created the bookstore while I was working at markets.
Speaker 1 (37:06):
Okay, you that was your side hustle. Now's your full time.
Speaker 10 (37:10):
Yes, that's right. And Uh, the story I wanted to
tell is when we first got there, when I first
worked there, the CEO came by to tour it and
he had his entourage and he went from station to station.
He came to the meat department and he shook my
hand and he asked me what I did before. I said,
I drove a cab in Boston, and uh. He was
(37:33):
very you know, geice and uh. Then he came back
several weeks, maybe a month later again for a tour,
and he came by and he remembered who I was.
He's a story like a like a seasoned politician, very
warm feeling you get when somebody remembers you like that. Yeah,
(37:55):
So I just wanted to say the camaraderie there I
think started as a top a feeling of it.
Speaker 1 (38:01):
Has it has to Yeah, And he said, if you
are the CEO of some company, you set the example
of how you carry yourself, your demeanor. Do you look
through people, do you look past people? Or do you
look at people and engage with them and ask them,
what's your name? My name is Arthur T or whatever
that person's name is. You put them on the same
(38:23):
level as you. They're working for the same company. You're
making a heck of a lot money, much more money
than they make.
Speaker 10 (38:30):
But and but, like you said, the simplicity of it,
you know, stupid apps or cupidon. Just pay it and
then you don't have to buy four cases of coke
to get a six pack.
Speaker 1 (38:45):
Or you know, well that's the other thing now particularly
uh if you buy your five cases, you'll get five free.
Who buys five cases? Who buys four cases? Ef you're
going to do that? Yeah, fill up your refrigerator and
everybody can drink orange juice until it goes bad. Hey,
(39:07):
Barry is a close early.
Speaker 10 (39:10):
I liked it when I worked there, but not now
I work late.
Speaker 11 (39:13):
I wish it was.
Speaker 10 (39:17):
Like records of books.
Speaker 1 (39:18):
Tweet I will, I will, I promise that I'll be
there doing Brad and Marlborough. Brad, you were next to.
Speaker 3 (39:24):
Night side Dan.
Speaker 11 (39:26):
How you doing.
Speaker 1 (39:27):
I'm doing fine tonight, Brad. What's going? What's on your mind?
Speaker 6 (39:31):
Yeah?
Speaker 11 (39:31):
I just want to share my personal experience. Uh as
gen z Uh, I'm pretty savvy with the technology and
the apps that they got these days. And when we
were on maternity leave last year when my daughter was born,
we had to use the instacart to order groceries. The
first couple of weeks we got home from the hospital
(39:54):
and we actually ended up getting something from Shaw's probably
about a week's worth of grocer trees. And when it
got to our house I got to live in, and
it was from Shaws and the chicken was two weeks old.
Tho it was past two.
Speaker 1 (40:11):
Oh that's why I never have done that I and
I never will. My daughter does some things like that.
But I like to go and pick out my vegetables,
pick out my fruit, make sure that that they're not spoiled.
And oh, that's a that's a horrible story. How old
your daughter, Barry Brad.
Speaker 11 (40:31):
Excuse Yeah, she's one years old?
Speaker 1 (40:34):
Now, Wow, so you're you You said your gen z.
Is that what you are?
Speaker 3 (40:39):
Yeah?
Speaker 11 (40:39):
I was born in nineteen ninety seven, which is the
first year at gen Z.
Speaker 1 (40:43):
Wow, you're a young So you're a dad at twenty
seven years of age.
Speaker 2 (40:48):
That's right.
Speaker 1 (40:49):
Well, congratulations. What's your daughter's first name? Will give her
a big shout out here all over the country.
Speaker 11 (40:54):
Yeah, her name is Charlotte.
Speaker 1 (40:56):
Charlotte. Well, Charlotte's going to be a beauty. I'm sure
she is a beautiful child. And you're gonna have so
much fun with Charlotte. Uh and uh, eventually you'll you'll, you'll, you'll,
you'll say to her, any guy you're going to date,
you got to bring him home first and meet me.
I can just see that happen.
Speaker 3 (41:13):
And Okay, you got that right.
Speaker 1 (41:16):
Hey, Brat, thanks man. I so appreciate you all. And
uh again, congratulations to you and your wife on Charlotte.
Speaker 11 (41:25):
Hey, uh, I don't mind answering your next question too,
if you've still got a couple of seconds there.
Speaker 1 (41:31):
Okay, sure, what question would you want to ask the
vice president if you had a chance to Yes.
Speaker 11 (41:36):
So, if I got a chance to ask the Vice
president of question, I'd ask her what gave her the
right as Attorney General of California to send people inmates
who are convicted of mind their possession charges of marijuana
to the front lines of the forest fires to be
condemned to death.
Speaker 1 (41:56):
That's a great question. That's a great question. We won't
be interviewing her here on nightside, but uh, that starts
us off for the next hour. Brad, I love the question.
That's a good one. I forgot that one, actually, Thank
you so much.
Speaker 11 (42:13):
Thank you, Dan.
Speaker 1 (42:13):
Talk to you soon, all right, Brian and East Boston.
You stay there, we'll take you on the other side.
I think we're gonna I love this topic, but I
think we're going to switch to our other topic, which
is and by the way, vice President had her first
interview and it was softball, after softball, after softball, So
I want to I want to make the questions a
(42:35):
little tougher. What would you ask the Vice president if
you had been in Dana Bash's shoes tonight softball after softball,
after softball, as far as I could see back on nightside,
right after the eleven
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