All Things Quality: An ASQ Podcast
Quality is changing fast — and All Things Quality is here to help you keep up. Tune in for expert interviews, smart explainers, and future-focused conversations on the tools, trends, and big ideas shaping the quality profession. Listen in, level up, and bring better quality to whatever you do.
Episodes
Track: Quality Community | Topics: Quality 4.0, Next-Gen Quality, Conferences, Professional Development
In this short episode of All Things Quality, host Pablo Baez talks with Thomas Jones, conference chair for BosCon 2026, the ASQ Boston Section conference taking place November 5–6, 2026, at the Hilton Boston/Woburn.
Thomas shares what BosCon is, what attendees can expect from this year’s theme — “Next-Gen Qu...
Track: Quality in Practice | Topics: ISO 9001:2026, Quality management systems, Standards, ISO 9000, Quality culture, Risks and opportunities, Change management.---
ISO 9001:2026 is coming — but what’s actually changing, what’s staying the same, and how should quality professionals prepare without overreacting?
In this episode of All Things Quality, we talk with Lisa Uhrig, ANSI lead US expert for the ISO 9001 revis...
Track: Quality in Practice | Topics: Cybersecurity risk management; secure by design; KRIs; AI risk; vulnerability management
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Cybersecurity is no longer just an IT issue. In this episode of All Things Quality, we talk with Jayet Moon and Jeet Shah, authors of Cybersecurity Risk Management, live at the ASQ's World Conference on Quality & Improvement, about how cyber risk connects to quality, compliance, operations, AI, suppl...
Track: Quality in Practice | AI Adoption, ISO 42001, Quality Management, Q5.0
What’s missing from AI adoption? Natalia Brattan says the answer is You!
🎧 In this episode of All Things Quality, Natalia joins ATQ to talk about why Artificial Intelligence (AI) needs more than tools, prompts, and experimentation.
From hallucinations and hidden failure costs to SPC, governance, ISO/IEC 42001, and human judgment, this conversation exp...
Track: Thought Leadership
Topics: Quality Strategy; Benchmarking; Supplier Quality; Cost of Quality; KPI Alignment; AI and Digital Transformation
In this episode of All Things Quality, we talk with Russ Snyder, Founder & Principal Consultant of 6 Sigma Supply Chain, about the 2026 ASQ/ASQE Insights on Excellence Benchmarking Highlights Report.
Russ shares practical takeaways on supplier quality, cost of quality, AI and technology,...
Track: Quality in Practice
Topics: Responsible AI, Healthcare Quality, Human-Centered Care
Neha Chowrasia returns to All Things Quality to take the conversation about AI in healthcare from principles to practice. We explore human oversight, workflow integration, trust, ethical implementation, future-ready skills, and how healthcare organizations can embrace AI without losing sight of patients and people.
Related resources:
Track: Thought Leadership
Topics: Data center quality, AI infrastructure, standards, future of quality
In this episode of All Things Quality, Pablo Baez talks with Govind Ramu, Senior Technical Program Manager for AI Infrastructure Quality at Google, about the emerging field of data center quality, the role of DCE 9000, and why quality professionals should pay attention to the infrastructure powering the AI era.
Key takeaways:
- Why ...
Track: Technical Corner
Topics: AI, QMS, auditing, ISO 9001, risk
If AI helped write the CAPA, summarize the audit evidence, or suggest a root cause… what should the auditor ask next?
In this AI-assisted episode of All Things Quality, we explore how AI is showing up in quality management systems — and how auditors can respond without losing sight of the fundamentals. From data and risk to evidence, controls, and human...
Track: Thought Leadership
Topics: Agentic AI, healthcare quality, Quality 4.0, automation
In this episode of All Things Quality, we talk with Darshi Bassi, quality improvement advisor at Mayo Clinic, about her quality journey, digital transformation, and the role of Quality 4.0 in healthcare.
Darshi shares lessons from her “My Quality Story” article and discusses how systems thinking, process improvement, AI, automatio...
Recorded live at WCQI, Doug Wood and W. Frazier Pruitt — coauthors of Principles of Quality Costs, Fifth Edition — join All Things Quality to discuss the hidden costs organizations often miss, and why the future of quality depends on fundamentals, communication, business fluency, and people.
More resources:
What is Cost of Quality? — ASQ
2025 ASQE Insights on Excellence Cost of Quality Report
Targeting Qua...
Before WCQI 2026, I spoke with Seetharam “Ram” Kandarpa, Founder and Director of Shaarkview Consultancy, ASQ ConnEx Expert, and ASQ volunteer leader, about where quality is headed next.
We discuss his journey into quality, current challenges in the field, what Quality 5.0 means in practical terms, balancing technology with human judgment, and advice for quality professionals looking to grow in a changing landscape.
Liste...
In this episode of All Things Quality, we talk with Neha Chowrasia about AI in healthcare and why the future is not human vs. machine, but both working together.
We explore where AI is improving quality, safety, and efficiency, and why empathy, judgment, and human-centered care still matter most.
Based on Neha’s Quality Progress article, “Hand in Hand.”
More resources:
- Connect with Neha on LinkedIn
- Read Neha&rsqu...
What happens when the procedure looks right on paper, but real work tells a different story?
In this episode of All Things Quality, I’m joined by Andrea Baker, The HOP Mentor, for a practical conversation on Human and Organizational Performance (HOP) and what quality leaders can learn from the human side of work.
We get into how Andrea found her way into HOP, why safety and quality are more connected than many people realize, a...
What does the next era of quality look like?
In this episode of All Things Quality, Danny Even Chen joins us to explore how AI, digitization, and changing expectations are reshaping the future of quality.
He also shares the framework he proposes for this next era: a five-dimensional view of quality that expands beyond product and service to include solution, knowledge, and experience.
- Read his Quality Progress article: Branching ...
In this episode, we introduce the basics of root cause analysis and walk through several essential RCA tools used to uncover the real causes behind problems. A practical overview for quality professionals looking to strengthen problem solving and continuous improvement. Plus, we share a few ASQ updates to keep you in the loop.
ASQ Updates -
- ASQ Certifications (Apply by April 13): https://asq.org/cert
- Free Webinar - Discover the V...
In this episode, experienced auditor, trainer, and active ASQ leader, Susan Gorveatte reframes auditing as a journey—one that requires preparation, objectivity, communication skills, and a commitment to comparing evidence to criteria without opinion.
She explains the importance of balancing interviews, observation, and records review, building strong rapport from the start, and recognizing positive findings—not just non...
In this AI-generated episode of All Things Quality, we revisit PDCA’s origins, explore why it remains one of the most powerful tools in quality management, and examine how emerging technologies — including AI, automation, and real-time analytics — are strengthening rather than replacing this disciplined approach.
You’ll also hear practical insights, historical context, and a few “Did you know?” fa...
Audits don’t have to feel like emergencies.
In this quick tips episode titled Making Audit Readiness Just Another Tuesday, we explore how organizations move beyond last-minute audit prep by building audit readiness into everyday work.
Drawing from Quality Progress expert insights, we look at practical ways to strengthen internal audit programs, engage leadership, empower supervisors, and use continual improvement to make compl...
You don’t need a seven-figure budget to unlock digital transformation.
In this episode, Thomas Jones explains how organizations can build a practical, scalable approach to Quality 4.0 using the tools they already have.
We discuss the three pillars (People–Process–Technology), why a data strategy matters more than dashboards, and how teams can move from reactive firefighting to predictive decisions powered by re...
Go behind the scenes of ASQ’s two major 2026 conferences — the Lean and Six Sigma Conference (LSSC) and the World Conference on Quality and Improvement (WCQI).
In this episode, ASQ Events Director Mary Koloski talks with April Thomas (LSSC Technical Program Chair) and Patrice Griffith (WCQI Technical Program Chair) about how conference themes are chosen, how the Technical Program Committees shape the learning experie...
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